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Automotive Customer Service Representative Jobs (NOW HIRING)

VIOCF

Automotive Customer Service Representative

Roanoke, VA · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Automotive Customer Service Representative Automotive Customer Service Advisor - Starting at $15.00/hr. plus incentives! Full Time and Part Time No experience necessary! What You'll Do: -Act as a ...

TTEC

Automotive Customer Service Representative

Melbourne, FL

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Automotive Customer Service Representative Apply now Save jobSaved job At Percepta, we bring first-class service across each market we support. As an Automotive Customer Service Representative ...

Percepta

Automotive Customer Service Representative

Melbourne, FL · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Automotive Customer Service Representative working on-site in Melbourne, Florida , you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction ...

Percepta

Automotive Customer Service Representative

Melbourne, FL · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Automotive Customer Service Representative working on-site in Melbourne, Florida , you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction ...

McKinney Automotive

Automotive Customer Service Rep

Easley, SC · On-site

$13.75 - $18.50/hr

  • Medical

  • Retirement

  • PTO

We are looking for a Customer Service Rep to join our team! The right candidate will have customer service experience, be a "people person" and a valid driver's license. The day-to-day duties of this ...

McKinney Automotive

Automotive Customer Service Rep

Easley, SC

$13.75 - $18.50/hr

  • Medical

  • Retirement

  • PTO

We are looking for a Customer Service Rep to join our team! The right candidate will have customer service experience, be a "people person" and a valid driver's license. The day-to-day duties of this ...

VIOC

Automotive Customer Service Representative

Hollins, VA · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Automotive Customer Service Advisor - Starting at $15.00/hr. plus incentives! Full Time and Part Time No experience necessary! What You'll Do: -Act as a trusted adviser to our customers, evaluating ...

VIOC

Automotive Customer Service Representative

Martinsburg, WV · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Automotive Customer Service Advisor - Starting at $15.00/hr. plus incentives! Full Time and Part Time Increase your wages through completion of in house, paid training No experience necessary! What ...

VIOC

Automotive Customer Service Representative

Salem, VA

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Automotive Customer Service Advisor - Starting at $15.00/hr. plus incentives! Full Time and Part Time No experience necessary! What You'll Do: -Act as a trusted adviser to our customers, evaluating ...

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Automotive Customer Service Representative information

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How much do automotive customer service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for automotive customer service representative in the United States is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.15 per hour, depending on experience, location, and employer.

What does an automotive customer service representative do?

An Automotive Customer Service Representative assists customers with inquiries related to automotive products and services, such as scheduling service appointments, answering questions about repairs or warranties, and processing orders or payments. They act as a liaison between the customer and the service or sales departments, ensuring a smooth and positive experience. Their role often involves handling complaints, providing information on products and services, and maintaining customer records to help build lasting relationships. Strong communication and problem-solving skills are essential for this position.

What does an automotive customer service representative do?

As an automotive customer service representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. Other duties include setting up appointments, connecting with new leads and following up with old leads, and developing positive working relationships with the sales team. In some positions, you may also collect payments or arrange for billing. You typically use CRM software to keep leads and customer files organized and updated.

How does an automotive customer service representative typically interact with other departments within a dealership or service center?

As an Automotive Customer Service Representative, you will frequently collaborate with technicians, sales staff, and parts departments to ensure customers receive accurate information and timely service. Regular coordination is required to schedule appointments, relay customer concerns, and provide updates on the status of vehicles. Building strong working relationships across departments helps resolve issues efficiently and enhances the overall customer experience. This teamwork-driven environment is both dynamic and rewarding, especially for those who enjoy problem-solving and communication.

What is the difference between Automotive Customer Service Representative vs Automotive Sales Associate?

AspectAutomotive Customer Service RepresentativeAutomotive Sales Associate
CredentialsHigh school diploma; customer service experienceHigh school diploma; sales training often preferred
Work EnvironmentDealerships, service centers, call centersShowroom, dealership floor, sales offices
Employer & Industry UsageAutomotive dealerships, service departmentsCar dealerships, automotive retail
Primary FocusCustomer support, service scheduling, issue resolutionVehicle sales, customer engagement, closing deals

While both roles work within automotive dealerships, Automotive Customer Service Representatives focus on supporting customers with service needs and inquiries, whereas Automotive Sales Associates primarily handle vehicle sales and customer acquisition. Understanding these differences helps job seekers identify the right career path in the automotive industry.

What are the key skills and qualifications needed to thrive as an automotive customer service representative, and why are they important?

To thrive as an Automotive Customer Service Representative, you need a solid understanding of automotive products and services, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and point-of-sale tools is commonly required. Outstanding problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer concerns. These competencies are vital to ensuring customer satisfaction, repeat business, and effective resolution of service issues in a competitive automotive market.
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Automotive Customer Service Representative jobs near you
Infographic showing various Automotive Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $38,866 per year, or $18.7 per hour.

Automotive Customer Service Representative

Hamblock Chevrolet GMC

Ottawa, IL • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

 
Join Our Team as an Automotive Customer Service Representative!
Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we’d love to have you on our team!
We’re looking for an enthusiastic Automotive Customer Service Representative to be the friendly voice and connector for our customers. In this role, you’ll focus on assisting our sales department by engaging with potential buyers, answering questions about vehicles, and ensuring a smooth process from first contact to showroom visit. As well as working seamlessly with our service department to schedule appointments for in-shop maintenance, pick-up and delivery and mobile service! 
What You’ll Be Doing:
  • Greeting customers warmly and making them feel valued, whether by phone, email, text, or in person
  • Inbound and outbound calls scheduling service visits
  • Scheduling sales appointments and test drives to support our sales team
  • Following up with leads to keep customers engaged and informed throughout the buying process
  • Keeping accurate records of customer interactions in our CRM system
  • Staying up to date on our latest vehicles, specials, and promotions so you can provide expert guidance
What We’re Looking For:
  • High school diploma or equivalent
  • Friendly, professional communicator with a positive attitude
  • Comfortable making and receiving calls, emails, and texts in a high-volume environment
  • Organized and detail-oriented, with the ability to multitask
  • Previous experience in the auto industry, sales support, or call center is a plus 
  • Bilingual candidates are encouraged to apply.
Why You’ll Love It Here:
  • Be part of a passionate, customer-focused team that loves what we do.
  • Enjoy opportunities for professional growth and development.
  • Work in a dynamic and supportive environment where your ideas matter.
  • Help customers keep their vehicles running smoothly—and make their day in the process!
If you’re ready to rev up your career and put your customer service skills into high gear, we can’t wait to meet you. Apply today and drive your future with us!