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Automotive Customer Service Representative Jobs (NOW HIRING)

Mckinney Automotive

Automotive Customer Service Rep

Easley, SC · On-site

$13.75 - $18.50/hr

Customer Service Rep Job Summary: We are looking for a Customer Service Rep to join our team! The right candidate will have customer service experience, be a "people person" and a valid driver ...

McKinney Automotive

Automotive Customer Service Rep

Easley, SC · On-site

$13.75 - $18.50/hr

We are looking for a Customer Service Rep to join our team! The right candidate will have customer service experience, be a "people person" and a valid driver's license. The day-to-day duties of this ...

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Automotive Customer Service Representative information

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How much do automotive customer service representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for automotive customer service representative in the United States is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.15 per hour, depending on experience, location, and employer.

What does an Automotive Customer Service Representative do?

An Automotive Customer Service Representative assists customers with inquiries related to automotive products and services, such as scheduling service appointments, answering questions about repairs or warranties, and processing orders or payments. They act as a liaison between the customer and the service or sales departments, ensuring a smooth and positive experience. Their role often involves handling complaints, providing information on products and services, and maintaining customer records to help build lasting relationships. Strong communication and problem-solving skills are essential for this position.

What Does an Automotive Customer Service Representative Do?

As an automotive customer service representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. Other duties include setting up appointments, connecting with new leads and following up with old leads, and developing positive working relationships with the sales team. In some positions, you may also collect payments or arrange for billing. You typically use CRM software to keep leads and customer files organized and updated.

What is the highest paid position at a car dealership?

At a car dealership, the highest paid position is typically the general manager or dealership owner, who oversees operations and sales. Among staff roles, finance managers and sales managers often earn the highest salaries, especially with commissions and bonuses included.

Is CSR a good entry level position?

An Automotive Customer Service Representative (CSR) is often considered a good entry-level position in the automotive industry because it requires strong communication skills, customer service experience, and basic knowledge of automotive services. It provides opportunities to learn about vehicle maintenance, dealership operations, and develop interpersonal skills that can lead to advancement within the industry.

How does an Automotive Customer Service Representative typically interact with other departments within a dealership or service center?

As an Automotive Customer Service Representative, you will frequently collaborate with technicians, sales staff, and parts departments to ensure customers receive accurate information and timely service. Regular coordination is required to schedule appointments, relay customer concerns, and provide updates on the status of vehicles. Building strong working relationships across departments helps resolve issues efficiently and enhances the overall customer experience. This teamwork-driven environment is both dynamic and rewarding, especially for those who enjoy problem-solving and communication.

What is the difference between Automotive Customer Service Representative vs Automotive Sales Associate?

AspectAutomotive Customer Service RepresentativeAutomotive Sales Associate
CredentialsHigh school diploma; customer service experienceHigh school diploma; sales training often preferred
Work EnvironmentDealerships, service centers, call centersShowroom, dealership floor, sales offices
Employer & Industry UsageAutomotive dealerships, service departmentsCar dealerships, automotive retail
Primary FocusCustomer support, service scheduling, issue resolutionVehicle sales, customer engagement, closing deals

While both roles work within automotive dealerships, Automotive Customer Service Representatives focus on supporting customers with service needs and inquiries, whereas Automotive Sales Associates primarily handle vehicle sales and customer acquisition. Understanding these differences helps job seekers identify the right career path in the automotive industry.

What are the key skills and qualifications needed to thrive as an Automotive Customer Service Representative, and why are they important?

To thrive as an Automotive Customer Service Representative, you need a solid understanding of automotive products and services, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and point-of-sale tools is commonly required. Outstanding problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer concerns. These competencies are vital to ensuring customer satisfaction, repeat business, and effective resolution of service issues in a competitive automotive market.

What is the job description of automotive customer service?

An automotive customer service representative assists customers with vehicle inquiries, scheduling repairs, and explaining services or warranties. They communicate effectively, handle complaints professionally, and often use dealership or service management software. Strong interpersonal skills and knowledge of automotive terminology are essential for this role.

What is the highest paying customer service job?

In the customer service field, roles such as customer service managers, technical support managers, and specialized account managers tend to have the highest salaries. These positions often require leadership skills, industry knowledge, and sometimes certifications, with salaries varying by industry and experience level.
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Automotive Customer Service Representative jobs near you

Automotive Customer Service Representative

Fleet Service Auto & Truck Repair

Everett, WA

$40K - $60K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Automotive Customer Service Representative

Fleet Service Auto & Truck Repair, located in Everett, WA, is looking for an enthusiastic and driven full-time Automotive Customer Service Representative to join our family! This entry-level position offers enormous growth opportunities while enjoying a competitive salary ranging from $40,000 to $60,000 per year and an array of amazing company-wide benefits, including:

  • Health, dental, vision, and life insurance
  • Paid time off (PTO)
  • 401(k) with company match
  • Annual holiday bonus
  • Paid vacations
  • Paid holidays
  • Paid training
  • No weekend work

As our Automotive Customer Service Representative, you'll have access to the best training program available, with opportunities for continued learning and development. There's no better place to build a successful long-term career than with us at Fleet Service Auto & Truck Repair!

This is a full-time entry-level position, offering a great Monday through Friday schedule with 8-hour shifts. Multiple full-time shifts are available, with work hours from 7:00 AM - 5:30 PM or 7:30 AM - 5:00 PM.

As our entry-level Automotive Customer Service Representative, you'll be the first point of contact for our customers, handling everything from answering phone calls and scheduling appointments to ensuring accurate data entry and maintaining seamless communication throughout the service process. Your role will evolve as you gain experience, and you'll be trained to assist with parts reconciliation, manage customer inquiries, and support our service advisors in handling all facets of the repair process. Each day, you'll have the opportunity to provide exceptional customer service, assist with invoicing, and ensure customers are kept informed about the status of their vehicles. You'll be a key player in creating a positive experience for our customers from start to finish.

Qualifications for success include:

  • Strong typing abilities
  • Excellent interpersonal and communication skills
  • Great emotional intelligence
  • Multitasking skills
  • A positive work attitude
  • Valid Washington driver's license

Learn about us:

Our fantastic team at Fleet Service Auto & Truck Repair has been providing 5-star auto repairs and customer service since long before Google was even around. Established in 1976, our award-winning shop does it all, from troubleshooting and preventative maintenance to complex repairs and replacements.

The core of our long-term success has always been our team and our culture. We work hard here, but we know how to party hard, too! Our employees enjoy weekends off so they can have a healthy work-life balance and still make good money without having to miss out on fun events with friends and family. Speaking of money, we offer great pay as well as holiday bonuses to help ease the wallet during the gift-giving season. We also offer our employees all the tools and training they need to succeed, making us a great place for both newcomers and experienced pros to build a future!

Take the next step!

Our initial application process is quick, easy, and mobile-friendly-apply today as our Automotive Customer Service Representative and start your journey with a company that values your growth and success!

Apply