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How much do automotive customer service representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for automotive customer service representative in the United States is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.15 per hour, depending on experience, location, and employer.

What does an Automotive Customer Service Representative do?

An Automotive Customer Service Representative assists customers with inquiries related to automotive products and services, such as scheduling service appointments, answering questions about repairs or warranties, and processing orders or payments. They act as a liaison between the customer and the service or sales departments, ensuring a smooth and positive experience. Their role often involves handling complaints, providing information on products and services, and maintaining customer records to help build lasting relationships. Strong communication and problem-solving skills are essential for this position.

What Does an Automotive Customer Service Representative Do?

As an automotive customer service representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. Other duties include setting up appointments, connecting with new leads and following up with old leads, and developing positive working relationships with the sales team. In some positions, you may also collect payments or arrange for billing. You typically use CRM software to keep leads and customer files organized and updated.

What is the highest paying automotive job?

The highest paying automotive jobs typically include automotive service managers, automotive engineers, and specialized technicians such as collision repair shop owners or automotive design engineers. These roles often require advanced certifications, technical expertise, and experience, with salaries reaching six figures in some cases.

How does an Automotive Customer Service Representative typically interact with other departments within a dealership or service center?

As an Automotive Customer Service Representative, you will frequently collaborate with technicians, sales staff, and parts departments to ensure customers receive accurate information and timely service. Regular coordination is required to schedule appointments, relay customer concerns, and provide updates on the status of vehicles. Building strong working relationships across departments helps resolve issues efficiently and enhances the overall customer experience. This teamwork-driven environment is both dynamic and rewarding, especially for those who enjoy problem-solving and communication.

What's the hardest job at a car dealership?

The automotive customer service representative role can be challenging due to high customer expectations, handling difficult interactions, and managing multiple tasks simultaneously. Success often requires strong communication skills, patience, and knowledge of dealership processes and vehicle products.

What is the difference between Automotive Customer Service Representative vs Automotive Sales Associate?

AspectAutomotive Customer Service RepresentativeAutomotive Sales Associate
CredentialsHigh school diploma; customer service experienceHigh school diploma; sales training often preferred
Work EnvironmentDealerships, service centers, call centersShowroom, dealership floor, sales offices
Employer & Industry UsageAutomotive dealerships, service departmentsCar dealerships, automotive retail
Primary FocusCustomer support, service scheduling, issue resolutionVehicle sales, customer engagement, closing deals

While both roles work within automotive dealerships, Automotive Customer Service Representatives focus on supporting customers with service needs and inquiries, whereas Automotive Sales Associates primarily handle vehicle sales and customer acquisition. Understanding these differences helps job seekers identify the right career path in the automotive industry.

What is automotive customer service?

Automotive customer service involves assisting customers with their vehicle-related needs, such as scheduling repairs, explaining services, and addressing concerns. Automotive Customer Service Representatives typically communicate with clients via phone, email, or in person and need good communication and problem-solving skills. They often work in dealership or repair shop environments and may use customer management software to track interactions.

What are the key skills and qualifications needed to thrive as an Automotive Customer Service Representative, and why are they important?

To thrive as an Automotive Customer Service Representative, you need a solid understanding of automotive products and services, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and point-of-sale tools is commonly required. Outstanding problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer concerns. These competencies are vital to ensuring customer satisfaction, repeat business, and effective resolution of service issues in a competitive automotive market.

What is the highest paying customer service job?

In the customer service field, executive roles such as Customer Service Director or Customer Experience Manager tend to have the highest salaries, often exceeding six figures annually. These positions typically require extensive experience, leadership skills, and sometimes specialized certifications, and they may involve overseeing large teams or strategic planning.
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Automotive Customer Service Representative jobs near you
Infographic showing various Automotive Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $38,866 per year, or $18.7 per hour.

Automotive Customer Service Representative

Hamblock Chevrolet GMC

Ottawa, IL

Other

Posted 24 days ago

Job description

 
Join Our Team as an Automotive Customer Service Representative!
Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we’d love to have you on our team!
We’re looking for an enthusiastic Automotive Customer Service Representative to be the friendly voice and connector for our customers. In this role, you’ll focus on assisting our sales department by engaging with potential buyers, answering questions about vehicles, and ensuring a smooth process from first contact to showroom visit. As well as working seamlessly with our service department to schedule appointments for in-shop maintenance, pick-up and delivery and mobile service! 
What You’ll Be Doing:
  • Greeting customers warmly and making them feel valued, whether by phone, email, text, or in person
  • Inbound and outbound calls scheduling service visits
  • Scheduling sales appointments and test drives to support our sales team
  • Following up with leads to keep customers engaged and informed throughout the buying process
  • Keeping accurate records of customer interactions in our CRM system
  • Staying up to date on our latest vehicles, specials, and promotions so you can provide expert guidance
What We’re Looking For:
  • High school diploma or equivalent
  • Friendly, professional communicator with a positive attitude
  • Comfortable making and receiving calls, emails, and texts in a high-volume environment
  • Organized and detail-oriented, with the ability to multitask
  • Previous experience in the auto industry, sales support, or call center is a plus 
  • Bilingual candidates are encouraged to apply.
Why You’ll Love It Here:
  • Be part of a passionate, customer-focused team that loves what we do.
  • Enjoy opportunities for professional growth and development.
  • Work in a dynamic and supportive environment where your ideas matter.
  • Help customers keep their vehicles running smoothly—and make their day in the process!
If you’re ready to rev up your career and put your customer service skills into high gear, we can’t wait to meet you. Apply today and drive your future with us!

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