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Automotive Customer Service Representative Jobs in Wisconsin

Caliber

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

Customer Service Representative Caliber Collision has an immediate job opening for a Customer ... Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile ...

Lippert

Customer Service Representative

Eau Claire, WI

$15.75 - $21.50/hr

Customer Service Representative Our Customer Service Representatives excel by acting as a liaison ... Prior experience in the Automotive industry Work Authorization/Security Clearance Must be legally ...

Lippert

Customer Service Representative

Eau Claire, WI · On-site

$15.75 - $21.50/hr

Customer Service Representative Our Customer Service Representatives excel by acting as a liaison ... Prior experience in the Automotive industry Work Authorization/Security Clearance Must be legally ...

Lippert

Customer Service Representative

Eau Claire, WI · On-site

$15.75 - $21.50/hr

Customer Service Representative Our Customer Service Representatives excel by acting as a liaison ... Prior experience in the Automotive industry Work Authorization/Security Clearance Must be legally ...

Lippert

Customer Service Representative

Eau Claire, WI

$15.75 - $21.50/hr

Customer Service Representative Our Customer Service Representatives excel by acting as a liaison ... Prior experience in the Automotive industry Work Authorization/Security Clearance Must be legally ...

Caliber

Customer Service Representative

Watertown, WI · On-site

$15.25 - $20.75/hr

... for a Customer Service Representative to perform all-purpose duties, which may include, but not ... Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile ...

IEWC

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead ...

QPS

Customer Service Representative

Pewaukee, WI · On-site

$22 - $27/hr

Customer Service Representative $22.00 $27.00/hr. 1st 08:00 am - 05:00 pm QPS has a great direct hire opportunity for a Customer Service Representative in Pewaukee, WI! The Customer Service ...

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All JobsAutomotive Customer Service Representative JobsAutomotive Customer Service Representative Jobs in Wisconsin

Automotive Customer Service Representative information

See Wisconsin salary details

$9

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$31

How much do automotive customer service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for automotive customer service representative in Wisconsin is $18.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $21.35 per hour, depending on experience, location, and employer.

What does an automotive customer service representative do?

An Automotive Customer Service Representative assists customers with inquiries related to automotive products and services, such as scheduling service appointments, answering questions about repairs or warranties, and processing orders or payments. They act as a liaison between the customer and the service or sales departments, ensuring a smooth and positive experience. Their role often involves handling complaints, providing information on products and services, and maintaining customer records to help build lasting relationships. Strong communication and problem-solving skills are essential for this position.

What does an automotive customer service representative do?

As an automotive customer service representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. Other duties include setting up appointments, connecting with new leads and following up with old leads, and developing positive working relationships with the sales team. In some positions, you may also collect payments or arrange for billing. You typically use CRM software to keep leads and customer files organized and updated.

What are the key skills and qualifications needed to thrive as an automotive customer service representative, and why are they important?

To thrive as an Automotive Customer Service Representative, you need a solid understanding of automotive products and services, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and point-of-sale tools is commonly required. Outstanding problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer concerns. These competencies are vital to ensuring customer satisfaction, repeat business, and effective resolution of service issues in a competitive automotive market.

How does an automotive customer service representative typically interact with other departments within a dealership or service center?

As an Automotive Customer Service Representative, you will frequently collaborate with technicians, sales staff, and parts departments to ensure customers receive accurate information and timely service. Regular coordination is required to schedule appointments, relay customer concerns, and provide updates on the status of vehicles. Building strong working relationships across departments helps resolve issues efficiently and enhances the overall customer experience. This teamwork-driven environment is both dynamic and rewarding, especially for those who enjoy problem-solving and communication.

What is the difference between Automotive Customer Service Representative vs Automotive Sales Associate?

AspectAutomotive Customer Service RepresentativeAutomotive Sales Associate
CredentialsHigh school diploma; customer service experienceHigh school diploma; sales training often preferred
Work EnvironmentDealerships, service centers, call centersShowroom, dealership floor, sales offices
Employer & Industry UsageAutomotive dealerships, service departmentsCar dealerships, automotive retail
Primary FocusCustomer support, service scheduling, issue resolutionVehicle sales, customer engagement, closing deals

While both roles work within automotive dealerships, Automotive Customer Service Representatives focus on supporting customers with service needs and inquiries, whereas Automotive Sales Associates primarily handle vehicle sales and customer acquisition. Understanding these differences helps job seekers identify the right career path in the automotive industry.

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The top searched job categories for Automotive Customer Service Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Automotive Customer Service Representative jobs?

Cities in Wisconsin with the most Automotive Customer Service Representative job openings:

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Automotive Customer Service Representative jobs near you
Infographic showing various Automotive Customer Service Representative job openings in Wisconsin as of August 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,229 per year, or $18.9 per hour.

Customer Service Representative

Caliber

Madison, WI • On-site

$16 - $22/hr

Other

Medical, Dental, Vision, PTO

Re-posted 18 days ago

Job description

Customer Service Representative

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

Benefits of Joining Caliber

  • Benefits from day one: Immediately eligible for medical, dental and vision
  • Industry Comparable Pay – Paid weekly and eligible for overtime
  • Paid Vacation & Holidays – Begin accruing day 1
  • Career growth opportunities – We promote from within!
  • A career for life - You'll gain hands-on experience within a production shop

Requirements

  • 1+ years of experience within a customer facing environment

Abilities/Skills/Knowledge

  • Effective verbal and written communication skills
  • Ability to navigate multiple software systems, i.e., Microsoft Office Suite
  • Work through competing priorities and adapt easily to a fast-paced environment
  • Ability to provide personable, friendly customer service to internal and external customers
  • Ability to work in a collaborative environment

Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life®, Caliber's more than 30,000 teammates are committed to getting customers back on the road safely — and back to the rhythm of their lives — every day.

By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.

Apply