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Automotive Customer Service Representative Jobs in Wisconsin

Lippert

Customer Service Representative

Eau Claire, WI · On-site

$15.75 - $21.50/hr

Customer Service Representative Our Customer Service Representatives excel by acting as a liaison ... Prior experience in the Automotive industry Work Authorization/Security Clearance Must be legally ...

Lippert

Customer Service Representative

Eau Claire, WI · On-site

$15.75 - $21.50/hr

Customer Service Representative Our Customer Service Representatives excel by acting as a liaison ... Prior experience in the Automotive industry Work Authorization/Security Clearance Must be legally ...

Lippert

Customer Service Representative

Eau Claire, WI

$15.75 - $21.50/hr

Customer Service Representative Our Customer Service Representatives excel by acting as a liaison ... Prior experience in the Automotive industry Work Authorization/Security Clearance Must be legally ...

QCHI

Customer Service Representative

Racine, WI · On-site

$16/hr

This Customer Service Representative position is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

Domino's Pizza

Customer Service Rep.

Tomah, WI · On-site

$15 - $20.25/hr

Customer Service Representative We are seeking part-time candidates who will work 3-4 hour shifts 3- 4 days a week, assisting during our lunch and dinner rushes. We also have full-time positions ...

Iewc Us

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

IEWC

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

QCHI

Customer Service Representative

Green Bay, WI · On-site

$17/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

Domino's Franchise

Customer Service Rep.

Tomah, WI · On-site

$15 - $20.25/hr

Customer Service Representative We are seeking part-time candidates who will work 3-4 hour shifts 3- 4 days a week, assisting during our lunch and dinner rushes. We also have full-time positions ...

Domino's

Customer Service Rep.

Tomah, WI · On-site

$15 - $20.25/hr

Customer Service Representative We are seeking part-time candidates who will work 3-4 hour shifts 3- 4 days a week, assisting during our lunch and dinner rushes. We also have full-time positions ...

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All JobsAutomotive Customer Service Representative JobsAutomotive Customer Service Representative Jobs in Wisconsin

Automotive Customer Service Representative information

See Wisconsin salary details

$9

$18

$31

How much do automotive customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for automotive customer service representative in Wisconsin is $18.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $21.35 per hour, depending on experience, location, and employer.

What does an automotive customer service representative do?

An Automotive Customer Service Representative assists customers with inquiries related to automotive products and services, such as scheduling service appointments, answering questions about repairs or warranties, and processing orders or payments. They act as a liaison between the customer and the service or sales departments, ensuring a smooth and positive experience. Their role often involves handling complaints, providing information on products and services, and maintaining customer records to help build lasting relationships. Strong communication and problem-solving skills are essential for this position.

What does an automotive customer service representative do?

As an automotive customer service representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. Other duties include setting up appointments, connecting with new leads and following up with old leads, and developing positive working relationships with the sales team. In some positions, you may also collect payments or arrange for billing. You typically use CRM software to keep leads and customer files organized and updated.

What are the key skills and qualifications needed to thrive as an automotive customer service representative, and why are they important?

To thrive as an Automotive Customer Service Representative, you need a solid understanding of automotive products and services, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and point-of-sale tools is commonly required. Outstanding problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer concerns. These competencies are vital to ensuring customer satisfaction, repeat business, and effective resolution of service issues in a competitive automotive market.

How does an automotive customer service representative typically interact with other departments within a dealership or service center?

As an Automotive Customer Service Representative, you will frequently collaborate with technicians, sales staff, and parts departments to ensure customers receive accurate information and timely service. Regular coordination is required to schedule appointments, relay customer concerns, and provide updates on the status of vehicles. Building strong working relationships across departments helps resolve issues efficiently and enhances the overall customer experience. This teamwork-driven environment is both dynamic and rewarding, especially for those who enjoy problem-solving and communication.

What is the difference between Automotive Customer Service Representative vs Automotive Sales Associate?

AspectAutomotive Customer Service RepresentativeAutomotive Sales Associate
CredentialsHigh school diploma; customer service experienceHigh school diploma; sales training often preferred
Work EnvironmentDealerships, service centers, call centersShowroom, dealership floor, sales offices
Employer & Industry UsageAutomotive dealerships, service departmentsCar dealerships, automotive retail
Primary FocusCustomer support, service scheduling, issue resolutionVehicle sales, customer engagement, closing deals

While both roles work within automotive dealerships, Automotive Customer Service Representatives focus on supporting customers with service needs and inquiries, whereas Automotive Sales Associates primarily handle vehicle sales and customer acquisition. Understanding these differences helps job seekers identify the right career path in the automotive industry.

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Automotive Customer Service Representative jobs near you
Infographic showing various Automotive Customer Service Representative job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,229 per year, or $18.9 per hour.

Sales Customer Service Representative

Van Horn Automotive Group Inc

Sheboygan, WI • On-site

$20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Van Horn Automotive Group rating

8.9

Company rating: 8.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

8th of 159 rated car dealerships

Job description

 
Van Horn Automotive Group has an outstanding opportunity for a professional, self-motivated Customer Service Representative at our Business Development Center in Sheboygan! The Customer Service Representative will assist the organization with enhancing customer satisfaction, increasing service, and building meaningful customer relationships.

Family Born. Employee Owned. The Van Horn Automotive Group has been empowering people and amazing customers since 1966, and now has over 17 locations throughout Wisconsin with over 800 employees. Being employee-owned offers a unique benefit that invests in you and your future. As a 78% owner, our employees receive contributions to a qualified retirement plan that is 100% funded by the company!!

Why work as a Sales BDC Representative at Van Horn: 

  • Generous paid time off policy
  • Monthly bonuses up to $500!
  • Opportunity for a work from home hybrid option after 6 months
  • No Sundays
  • Gym/workout reimbursement
  • Tuition reimbursement
  • Health, Dental & Vision Insurance
  • Pet Insurance
  • Employee Assistance Program
  • Paid volunteer time: 16 hours of paid time off annually to volunteer for organizations of your choice
  • Employee discounts on vehicles, parts, and service
  • Employee Owned - Employee Stock Ownership Program (ESOP)
  • Professional work environment 
  • Promote from within culture
  • Community involvement
  • Employee referral program 
  • Holiday parties, brewer game, summer picnic & more!  

Your Responsibilities:

  • Receiving, processing, and coordinating all incoming sales inquiries
  • Respond to internet, phone and chat/text inquires
  • Generating sales appointments and confirming sales team is prepared 
  • Entering all customer data into our database
  • Maintain a positive relationship with customers

Qualifications:

  • High School Diploma or equivalent
  • Valid driver’s license
  • Previous customer service experience preferred but not required
  • Must be organized, reliable, and able to work in a fast-paced environment


For more information on what its like to work at Van Horn visit: vhcarsrecruiting.com !


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