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Customer Service Phone Jobs in Wisconsin (NOW HIRING)

CSM COMPANIES INC GROUP

Service Advisor

Monroe, WI · On-site

Create a positive initial contact with service customers * Ensure that all service phone calls are handled professionally and expediently * Work closely with the Service team and manager to schedule ...

CSM COMPANIES INC GROUP

Service Advisor

Monroe, WI · On-site

Create a positive initial contact with service customers * Ensure that all service phone calls are handled professionally and expediently * Work closely with the Service team and manager to schedule ...

CSM COMPANIES INC GROUP

Service Advisor

Oak Creek, WI · On-site

Create a positive initial contact with service customers * Insure that all service phone calls are handled professionally and expediently * Work closely with shop foremen to schedule service repairs

CSM COMPANIES INC GROUP

Service Advisor

Oak Creek, WI · On-site

Create a positive initial contact with service customers * Insure that all service phone calls are handled professionally and expediently * Work closely with shop foremen to schedule service repairs

CSM COMPANIES INC GROUP

Service Advisor

Oak Creek, WI · On-site

Create a positive initial contact with service customers * Ensure that all service phone calls are handled professionally and expediently * Work closely with shop foremen to schedule service repairs

NextGen Powersports

Parts/Service Associate

Chippewa Falls, WI · On-site

$15.50 - $20.75/hr

Place and receive phone calls to assist customers with parts needs * Create and coordinate service requests for customers * Create and follow-up with warranty claims * Provide parts for service ...

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

Multi-line phone system * Copy Machine * ERP experience helpful Education & Experience * High School Diploma or equivalent required. Minimum 2 years of experience in customer service or related role.

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All JobsCustomer Service Phone JobsCustomer Service Phone Jobs in Wisconsin

Customer Service Phone information

See Wisconsin salary details

$12

$23

$35

How much do customer service phone jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service phone in Wisconsin is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.72 per hour, depending on experience, location, and employer.

What is a customer service phone?

A Customer Service Phone job involves assisting customers over the phone by answering inquiries, resolving issues, and providing product or service information. Representatives must have strong communication skills, patience, and problem-solving abilities. They may also handle complaints, process orders, and escalate complex issues when necessary. Excellent customer service helps build trust and ensures customer satisfaction.

What does a typical day look like for a customer service phone representative?

A typical day for a Customer Service Phone representative involves answering incoming calls, addressing customer questions or complaints, and documenting each interaction using specialized software. You may also handle order processing, provide product information, and escalate more complex issues to supervisors or other departments as needed. The work environment is usually fast-paced, team-oriented, and relies heavily on communication and collaboration. You will often collaborate with colleagues and managers to resolve challenging situations, and you'll have clear performance metrics such as call resolution rates and customer satisfaction scores. This role offers valuable experience in customer relations and can lead to advancement opportunities within customer service or related fields.

What are the key skills and qualifications needed to thrive in the customer service phone position, and why are they important?

To excel as a Customer Service Phone representative, you need excellent verbal communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is commonly required. Outstanding active listening, patience, and conflict resolution skills help top performers build rapport and effectively resolve customer concerns. These skills are crucial for delivering a positive customer experience, maintaining company reputation, and ensuring efficient issue resolution.

How can I become a customer service phone agent?

To become a customer service phone agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with phone systems, and basic computer skills are often required; some employers may also prefer certification in customer service or related fields.

What are the most commonly searched types of Customer Service Phone jobs in Wisconsin?

The most popular types of Customer Service Phone jobs in Wisconsin are:

What are popular job titles related to Customer Service Phone jobs in Wisconsin?

For Customer Service Phone jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Service Phone jobs in Wisconsin look for?

The top searched job categories for Customer Service Phone jobs in Wisconsin are:

Customer Service Phone jobs near you
Infographic showing various Customer Service Phone job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,443 per year, or $23.3 per hour.

Customer Service Representative

ROCKET INDUSTRIAL INC

Monona, WI

$22 - $24/hr

Full-time

Posted 21 days ago

Job description

ABOUT US:

Rocket Industrial is a leader in the packaging industry, serving a diverse range of industries with a comprehensive portfolio of products and services. Our tagline, "Package With Less," reflects our mission to help businesses achieve more with less waste, less cost, and less complexity. Join us on our journey as we continue to lead the way in packaging innovation and help our customers achieve their goals with the best possible solutions.

SCOPE OF ROLE:

The Customer Service Representative plays a critical role at Rocket Industrial. This position is responsible for binding all aspects of our customer experience together to guarantee that every interaction a client has with our organization is excellent, simple, easy, and enjoyable. The Customer Service Representative will partner with customers, business partners, and internal teams to provide an outstanding customer experience.

KEY RESPONSIBILITIES:

  • Efficient and accurate data collection and entry of customer orders
  • Respond to incoming customer service phone calls and emails
  • Assist in managing large strategic accounts
  • Work alongside sales reps in designing appropriate solutions based on clients' needs
  • Partner with sales reps in presenting the Rocket Value Proposition to customers
  • Prioritize and escalate customer needs and issues appropriately
  • Build long-term relationships with clients

KNOWLEDGE, SKILLS AND ABILITIES (KSA’S):

  • College Degree, preferred
  • Customer Service experience, preferred
  • Strong communication and collaboration skills
  • Problem solving and decision making abilities

BENEFITS:

To learn more about our benefits, please visit our careers page.

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