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Customer Service Phone Jobs in Wisconsin (NOW HIRING)

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

Multi-line phone system * Copy Machine * ERP experience helpful Education & Experience * High School Diploma or equivalent required. Minimum 2 years of experience in customer service or related role.

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

Position SummaryThe Customer Service Associate serves as the frontline and first point of contact ... Phone: 608-222-5658Fax: 608-222-3933Email: HR@upcdisplays.com Universal Presentation Concepts (UPC ...

Universal Presentation Concepts

Customer Service

Monona, WI · On-site

$15 - $20.75/hr

Multi-line phone system * Copy Machine * ERP experience helpful Education & Experience * High School Diploma or equivalent required. Minimum 2 years of experience in customer service or related role.

Co-Staff Job Board

Customer Service

Delavan, WI

$19 - $21/hr

Customer Service Representative Location: Whitewater, WI Pay: $19-$21/hr DOE Position Type: Temp-to ... Provide accurate and timely communication via phone and email * Enter and process orders and ...

WAGO

Customer Service

Germantown, WI · On-site

$16.25 - $22.25/hr

Demonstrate ability to deal with customers politely and tactfully via phone and e-mail. * Perform ... Provide customer service, sales and technical product support to direct customers, distributors ...

Wago

Customer Service

Germantown, WI · On-site

$16.25 - $22.25/hr

Customer Service Representative WAGO Corporation is seeking an enthusiastic and customer-focused ... Demonstrate ability to deal with customers politely and tactfully via phone and e-mail. * Perform ...

Peer Technical

Customer Service

Fond Du Lac, WI · On-site

$15.75 - $21.50/hr

Seeking a person with good computer skills. You will be taking orders from customers. (Inbound ... Good phone and computer skills. Detailed work required. Working hours will be 9:30am to 6:30pm You ...

Ellsworth

Customer Service Representative

Germantown, WI · Hybrid

$16.25 - $22.25/hr

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common ... Customer Service Representative opportunity at Ellsworth Adhesives. This role reports into our ...

Ellsworth

Customer Service Representative

Germantown, WI · Hybrid

$16.25 - $22.25/hr

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common ... Customer Service Representative opportunity at Ellsworth Adhesives. This role reports into our ...

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All JobsCustomer Service Phone JobsCustomer Service Phone Jobs in Wisconsin

Customer Service Phone information

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$12

$23

$35

How much do customer service phone jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service phone in Wisconsin is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.72 per hour, depending on experience, location, and employer.

What is a customer service phone?

A Customer Service Phone job involves assisting customers over the phone by answering inquiries, resolving issues, and providing product or service information. Representatives must have strong communication skills, patience, and problem-solving abilities. They may also handle complaints, process orders, and escalate complex issues when necessary. Excellent customer service helps build trust and ensures customer satisfaction.

What does a typical day look like for a customer service phone representative?

A typical day for a Customer Service Phone representative involves answering incoming calls, addressing customer questions or complaints, and documenting each interaction using specialized software. You may also handle order processing, provide product information, and escalate more complex issues to supervisors or other departments as needed. The work environment is usually fast-paced, team-oriented, and relies heavily on communication and collaboration. You will often collaborate with colleagues and managers to resolve challenging situations, and you'll have clear performance metrics such as call resolution rates and customer satisfaction scores. This role offers valuable experience in customer relations and can lead to advancement opportunities within customer service or related fields.

What are the key skills and qualifications needed to thrive in the customer service phone position, and why are they important?

To excel as a Customer Service Phone representative, you need excellent verbal communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is commonly required. Outstanding active listening, patience, and conflict resolution skills help top performers build rapport and effectively resolve customer concerns. These skills are crucial for delivering a positive customer experience, maintaining company reputation, and ensuring efficient issue resolution.

How can I become a customer service phone agent?

To become a customer service phone agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with phone systems, and basic computer skills are often required; some employers may also prefer certification in customer service or related fields.

What are the most commonly searched types of Customer Service Phone jobs in Wisconsin?

The most popular types of Customer Service Phone jobs in Wisconsin are:

What are popular job titles related to Customer Service Phone jobs in Wisconsin?

For Customer Service Phone jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Service Phone jobs in Wisconsin look for?

The top searched job categories for Customer Service Phone jobs in Wisconsin are:

Customer Service Phone jobs near you
Infographic showing various Customer Service Phone job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,443 per year, or $23.3 per hour.

Customer Service

Madison, WI • On-site

Universal Presentation Concepts
See more jobs at Universal Presentation Conceptsexternal

$14.50 - $20.25/hr

Full-time

Medical, Retirement, PTO

Re-posted 8 days ago

Job description

About UPC
UPC has been designing and manufacturing retail store fixtures and point-of-purchase displays in Madison, Wisconsin, for almost 50 years, since 1978. Started as a family business, we have grown and have established ourselves worldwide. We are employee centric and are looking for strong candidates and long-term commitments. Our employee's tenure says it all!
UPC is looking for dedicated and experienced employees for
Administrative, Design, Engineering and all levels of manufacturing.
Please apply to our team.
Position Summary
  • The Customer Service Associate serves as the frontline and first point of contact for external customers. UPC prides themselves on excellent customer service.
  • It is critical that this role always conducts friendly, professional, and prompt communication both with external customers and internal staff.
  • This role serves customers daily by providing product, order, shipping, and service information. The Customer Service Associate should build relationships with customers to encourage new and repeat business opportunities.
  • Position requires thorough knowledge of UPC products within the first few months of employment.
  • Customer Service Associates handle all administrative duties that facilitate the order entry process.

Facility Equipment & Work Environment
  • Office Environment
  • Skilled in Microsoft Office, Word, Excel, Adobe, Etc
  • Multi-line phone system
  • Copy Machine
  • ERP experience helpful

Education & Experience
  • High School Diploma or equivalent required. Minimum 2 years of experience in customer service or related role.
  • Extremely detail oriented, excellent written and verbal communication skills are a must.
  • Ability to handle a fast-paced, dynamic work environment, stressful situations, and deadline pressures as well as plan and carry out responsibilities with minimal direction.
  • Excellent computer skills and proficiency operating Microsoft Suite, with an emphasis on Excel, Office and Word.
  • Must have a strong aptitude working in an ERP, such as Odoo, or other related systems.
  • Must have the ability to learn and master UPC's internal order entry system.

Benefits
  • 401(k)
  • Paid Time Off (PTO)
  • Health insurance benefits
  • Paid holidays
  • And more

FOR MORE INFORMATION, PLEASE REFER TO UPC WEBSITE, or contact us in the following way:
Phone: 608-222-5658
Fax: 608-222-3933
Email: HR@upcdisplays.com
Universal Presentation Concepts (UPC) is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs.

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