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Auto Pound Customer Service Jobs (NOW HIRING)

Auto Now

Customer Service Representative

Olathe, KS

$15.50 - $21/hr

About Us Auto Now is a trusted Buy Here Pay Here (BHPH) dealership dedicated to helping customers ... Position Summary We are seeking a motivated and customer-focused Customer Service Representative to ...

Southern Airways Corporation

Customer Service REPORTS TO: Station Manager FLSA STATUS: Non-Exempt The Airport Customer Service ... Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in ...

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How much do auto pound customer service jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for auto pound customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an auto pound customer service representative?

Auto Pound Customer Service representatives are professionals who assist customers with retrieving vehicles that have been impounded or towed. They handle inquiries about impound procedures, provide information on required documentation and fees, and help customers navigate the process of reclaiming their vehicles. Additionally, they often manage payments, maintain records, and address any concerns or disputes customers may have regarding their impounded vehicles. Their role is essential in ensuring an efficient and courteous experience for individuals dealing with vehicle impoundment.

What are the most common challenges faced by auto pound customer service representatives, and how can they effectively handle them?

Auto Pound Customer Service representatives often encounter high-stress situations, especially when dealing with upset vehicle owners whose cars have been impounded. Handling frustrated customers with empathy while remaining firm about regulations and fees is essential. Additionally, representatives must efficiently manage documentation, payment processing, and coordination with tow operators and law enforcement. Strong communication skills, patience, and a thorough understanding of procedures help ensure smooth operations and positive customer experiences in this fast-paced environment.

What is the difference between Auto Pound Customer Service vs Auto Service Advisor?

AspectAuto Pound Customer ServiceAuto Service Advisor
CredentialsCustomer service experience, possibly basic automotive knowledgeAuto repair knowledge, ASE certification often preferred
Work EnvironmentAuto pound, impound lot, customer service deskAuto repair shop, dealership service department
Employer & IndustryImpound yards, towing companiesAuto repair shops, dealerships
Common Search & ComparisonCustomer interaction, impound processesVehicle diagnostics, repair recommendations

Auto Pound Customer Service primarily involves assisting customers with impound-related inquiries and managing vehicle releases, often requiring customer service skills. Auto Service Advisors focus on diagnosing vehicle issues, recommending repairs, and coordinating with technicians. While both roles involve customer interaction, Auto Service Advisors typically have more automotive knowledge and technical certifications. Understanding these differences helps job seekers identify the right career path in the automotive industry.

What are the key skills and qualifications needed to thrive as an auto pound customer service representative?

To thrive as an Auto Pound Customer Service representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with payment processing systems, basic office software, and inventory management tools is typically required. Excellent communication, patience, and conflict resolution abilities help manage interactions with often frustrated or upset customers. These skills ensure efficient vehicle release processes, accurate record-keeping, and a positive customer experience in a challenging environment.
More about Auto Pound Customer Service jobs
What cities are hiring for Auto Pound Customer Service jobs? Cities with the most Auto Pound Customer Service job openings:
What job categories do people searching Auto Pound Customer Service jobs look for? The top searched job categories for Auto Pound Customer Service jobs are:
Auto Pound Customer Service jobs near you
Infographic showing various Auto Pound Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Property/Evidence Technician - Auto Pound

City of Grand Prairie

Grand Prairie, TX • On-site

$37K - $57K/yr

Other

Posted 21 days ago

City Of Grand Prairie rating

9.3

Company rating: 9.3 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

38th of 841 rated public administrative organizations

Job description

Job Summary We are looking for a Property & Evidence Technician for the Police Department to join our team. We offer competitive salaries, comprehensive benefits, and opportunities for career growth and development. Our team is committed to fostering a diverse and inclusive workplace culture, where all employees feel valued and respected.

The purpose of this position is to maintain the vehicle impound. This is accomplished by completing administrative duties; and processing vehicles for impound. Other duties include providing customer service to the public.

Essential Job Functions Completes administrative duties by entering vehicle information into the computer; filling out and filing invoices; typing letters; running registrations; stuffing envelopes; placing ads in the newspaper; taking payments for impounds; maintaining daily cash flow sheet; and creating various documents. Processes vehicles for impound by verifying the vehicle identification number for each vehicle impounded; recording the license plates; and documenting any damage of the vehicle. Provides customer service by answering telephones; giving directions; and providing vehicle information, price and procedures for getting vehicles out of the pound.

Assists with the auction by preparing property for monthly sale. Minimum Qualifications High school diploma or GED. Candidates should have up to 1 year's general office experience.

Previous experience in handling of evidence and property at a Police Department preferred. Working knowledge of telecommunications (NCIC, TCIC) is beneficial but not required. Valid Texas Class C driver's license required.

Must be able to pass drug screen, polygraph, psychological and background investigation.

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