Auto Pound Customer Service Jobs (NOW HIRING)

BID/JOB ANNOUNCEMENT
AUTO POUND SUPERVISOR
DEPARTMENT OF STREETS & SANITATION
BUREAU OF TRAFFIC SERVICES
Number of Positions: 1
(Additional vacancies possible pending budget approval)
GRADE P-14; SALARY $77,628
Applications for this position will be accepted until 11:59 pm CDT on Tuesday, September 1, 2026.
These positions are open to the general public and to all current city employees covered under the terms of the City's collective bargaining agreement with TEAMSTERS, LOCAL 700 (BARGAINING UNIT 08).
BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND
1. Check the box on your profile titled "Currently employed by the City of Chicago"
2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')
3. Select your correct bargaining unit
FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION
Supervises the operations of an Auto Pound Facility under the control of the Department of Streets & Sanitation, supervising a staff of Property Custodians and monitoring the performance of a vendor providing contractual auto pound management and towing services.
ESSENTIAL DUTIES:
• Supervises a staff of Property Custodians - Auto Pound engaged in the receiving, inspection, inventorying and
release of vehicles towed to the Auto Pound
• Monitors the performance of vendor contracted to tow and manage operations at an assigned city-owned Auto Pound
Facility
• Inspects the Auto Pound Facility to assess vehicle impoundment operations and inventory ensuring compliance with
safety and operational standards
• Ensures compliance with federal and state laws and municipal ordinance governing the impoundment, notification, release, and storage of vehicles
• Reviews vendor's daily inventory reports and related activity reports
• Prepares reports of auto pound activity including, but not limited to vendor activities for billing purposes
• Liaisons with law enforcement agencies in matters related to towed and impounded vehicles
• Supervises administrative functions relating to the operation of an Auto Pound Facility including the identification and
notification of vehicle owners; responding to and resolving customer complaints, and the preparation of productivity and operational work reports
• Prepares and supervises the preparation of receipts, case files, paperwork, and the scheduling of administrative
hearing for cases involving vehicles seized by the Police Department or owners appealing the towing of their vehicles
• Prepares work schedules and makes work assignments, ensuring the facility is properly staffed
• Implements safety work procedures and practices to minimize employee accidents and to promote a safe work
environment
• Monitors work performance and ensures staff comply with work standards and procedures; approves time off;
initiates and enforces disciplinary actions as required
• Prepares the required paperwork for the disposal and salvage of unclaimed vehicles
Additional duties may be required for this position.
Location: 500 E. Lower Wacker
Days off: TBD
Hours: 11:00 pm - 7:00 am
THIS POSITION IS IN THE CAREER SERVICE
Qualifications
MINIMUM QUALFICATIONS
Three years of work experience in inventory management or vehicle towing and impoundment, OR three years of work experience in operations related to vehicle inventory, vehicle rentals or fleet management. A valid State of Illinois Driver's license is required.
NOTE: A copy of your valid U.S. driver's license will be required at time of processing.
SELECTION REQUIREMENTS
This position requires applicants to successfully pass a skills assessment test(s) and complete an interview. Test results will be sent out by the Department of Human Resources after test results have been analyzed and compiled. Applicants who receive a passing score on the test(s) will be selected to interview. The interviewed candidate(s) receiving a passing score on the test(s) and possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral interview, will be selected for hire.
Desired Skills:
• Proficiency in knowledge of federal, state and local laws governing impounding vehicles
• Previous work experience in preparing reports and maintaining records pertaining to impounded vehicles
• Proficiency using Microsoft Office applications
• Previous supervisory experience
• Previous experience performing audits related to the inventorying, release, or disposal of vehicles
APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. The Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.
COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.
For Information on our employees benefits please visit our benefits website at:
https://www.chicago.gov/city/en/depts/fin/benefits-office.html
For Information on our salary and title structure visit our classifications website at:
https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/Classification_and_Pay_Plan_2026.pdf
ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.
The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer
City of Chicago
Brandon Johnson, Mayor