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Auto Pound Customer Service Jobs (NOW HIRING)

CSN Collision Centres

Autobody CSR

Bremerton, WA

$17.25 - $23.25/hr

Autobody Customer Service Representative CSN Collision is seeking an energetic and customer-oriented Autobody Customer Service Representative (CSR) to join our dynamic team. The CSR will be the first ...

Auto Now

Customer Service Representative

Olathe, KS

$15.50 - $21/hr

About Us Auto Now is a trusted Buy Here Pay Here (BHPH) dealership dedicated to helping customers ... Position Summary We are seeking a motivated and customer-focused Customer Service Representative to ...

Surf Air Mobility

Customer Service Agent

Memphis, TN

$13.75 - $18.50/hr

Airport Customer Service Agent - Customer Service & Ramp The Airport Customer Service Agent is our ... Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in ...

Surf Air Mobility

Customer Service Agent

Hot Springs, AR

$12.50 - $16.75/hr

Airport Customer Service Agent - Customer Service & Ramp The Airport Customer Service Agent is our ... Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in ...

Auto Fit Inc

CUSTOMER SERVICE

Houston, TX

Auto Fit USA LLC Department: Sales Reports To: Sales Manager Customer Service Duties and Responsibilities: * Providing a superior customer service experience to all walk-in contact and phone contact ...

Surf Air Mobility

Customer Service Agent

Lanai City, HI

$16 - $21.25/hr

Airport Customer Service Agent The Airport Customer Service Agent is our primary representative in ... Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in ...

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How much do auto pound customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for auto pound customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Auto Pound Customer Service representative, and why are they important?

To thrive as an Auto Pound Customer Service representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with payment processing systems, basic office software, and inventory management tools is typically required. Excellent communication, patience, and conflict resolution abilities help manage interactions with often frustrated or upset customers. These skills ensure efficient vehicle release processes, accurate record-keeping, and a positive customer experience in a challenging environment.

What are the most common challenges faced by Auto Pound Customer Service representatives, and how can they effectively handle them?

Auto Pound Customer Service representatives often encounter high-stress situations, especially when dealing with upset vehicle owners whose cars have been impounded. Handling frustrated customers with empathy while remaining firm about regulations and fees is essential. Additionally, representatives must efficiently manage documentation, payment processing, and coordination with tow operators and law enforcement. Strong communication skills, patience, and a thorough understanding of procedures help ensure smooth operations and positive customer experiences in this fast-paced environment.

What are Auto Pound Customer Service representatives?

Auto Pound Customer Service representatives are professionals who assist customers with retrieving vehicles that have been impounded or towed. They handle inquiries about impound procedures, provide information on required documentation and fees, and help customers navigate the process of reclaiming their vehicles. Additionally, they often manage payments, maintain records, and address any concerns or disputes customers may have regarding their impounded vehicles. Their role is essential in ensuring an efficient and courteous experience for individuals dealing with vehicle impoundment.

What is the difference between Auto Pound Customer Service vs Auto Service Advisor?

AspectAuto Pound Customer ServiceAuto Service Advisor
CredentialsCustomer service experience, possibly basic automotive knowledgeAuto repair knowledge, ASE certification often preferred
Work EnvironmentAuto pound, impound lot, customer service deskAuto repair shop, dealership service department
Employer & IndustryImpound yards, towing companiesAuto repair shops, dealerships
Common Search & ComparisonCustomer interaction, impound processesVehicle diagnostics, repair recommendations

Auto Pound Customer Service primarily involves assisting customers with impound-related inquiries and managing vehicle releases, often requiring customer service skills. Auto Service Advisors focus on diagnosing vehicle issues, recommending repairs, and coordinating with technicians. While both roles involve customer interaction, Auto Service Advisors typically have more automotive knowledge and technical certifications. Understanding these differences helps job seekers identify the right career path in the automotive industry.

More about Auto Pound Customer Service jobs
What cities are hiring for Auto Pound Customer Service jobs? Cities with the most Auto Pound Customer Service job openings:
What job categories do people searching Auto Pound Customer Service jobs look for? The top searched job categories for Auto Pound Customer Service jobs are:
Auto Pound Customer Service jobs near you
Auto Repair Customer Service Advisor/Customer Service

Auto Repair Customer Service Advisor/Customer Service

Romita Auto Service

Fresno, CA

$50K - $95K/yr

Full-time

Medical, Dental, PTO

Posted 22 days ago

Job description

WE’RE ALWAYS RECRUITING!!

At Romita Auto Service, we understand that a strong shop starts with a strong team!
This is more than just a job it’s an opportunity to build a professional career. Invest in yourself, grow your skills, and become part of a team where technicians and advisors work together to take care of customers the right way.
If you’re passionate about the automotive industry and want to grow in a team environment, this could be the opportunity you’ve been waiting for.
WHY THIS ROLE IS GREAT FOR AUTOMOTIVE ENTHUSIASTS:
  • Competitive Pay:Opportunity to earn $50,000 – $95,000 per year (based on experience and performance)
  • Work-Life Balance: Monday–Friday, 7:30 AM – 5:30 PM (Weekends off)
  • Benefits: Health and dental insurance
  • Paid Time Off: Holidays and vacations
  • Performance Bonuses: Weekly Bonus Opportunities
WHAT YOU’LL BE DOING:
In this role, you will:
  • Communicate with customers, understand their concerns, and build trust
  • Create estimates and explain repair options clearly and professionally
  • Keep customers updated throughout the repair process
  • Support technicians by helping maintain an organized and efficient workflow
  • Play a key role in delivering an excellent customer experience
WHY JOIN ROMITA AUTO SERVICE:
Since 1999, Romita Auto Service has been serving Fresno County with reliable and professional automotive care. We are a AAA Approved Repair Facility, a NAPA Gold AutoCare Center, and Professional Technician to back you up . We also back our work with a nationwide warranty.
What truly sets us apart is our culture.
We are a family-owned business where every team member matters. We believe in teamwork, continuous learning, and helping each person grow both professionally and personally.
WHAT WE’RE LOOKING FOR:
  • Bilingual (English/Spanish) is a plus
  • Strong communication, listening, and typing skills
  • Friendly, detail-oriented, and customer-focused attitude
  • Customer service experience is helpful but we’re willing to train the right person
START YOUR CAREER WITH US:

If you’ve been looking for the right opportunity to enter the automotive industry or take the next step in your career this is it.
Submit your resume today and start building a future with Romita Auto Service.

About Romita Auto Service :

Since 1999, Romita Auto Service has been Fresno’s go-to destination for honest, reliable, and affordable auto repair. Whether it’s a major issue or routine maintenance, our ASE-certified mechanics have the experience and technology to handle it all—so your vehicle stays safe and dependable for years to come.We believe in clear communication and complete transparency. Our team takes the time to explain every repair and service recommendation before any work begins, giving you confidence in every decision.Don’t settle for just any repair shop. Choose Romita Auto Service—Fresno’s trusted one-stop shop for quality repairs, friendly service, and convenient online scheduling that fits your busy life.