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Auto Pound Customer Service Jobs (NOW HIRING)

Southern Airways Corporation

$16 - $21.25/hr

Customer Service REPORTS TO: Station Manager FLSA STATUS: Non-Exempt The Airport Customer Service ... Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in ...

Precision Auto

Customer Service Advisor

Columbia, SC

At Precision Tune Auto Care, you'll be part of a team committed to integrity, safety, and top-quality customer service. We provide total car care--from oil changes and diagnostics to engine repairs ...

Precision Auto

Customer Service Advisor

Hopkins, SC

At Precision Tune Auto Care, you'll be part of a team committed to integrity, safety, and top-quality customer service. We provide total car care--from oil changes and diagnostics to engine repairs ...

Precision Auto

Customer Service Advisor

Spartanburg, SC

$15 - $20/hr

At Precision Tune Auto Care, you'll be part of a team committed to integrity, safety, and top-quality customer service. We provide total car care--from oil changes and diagnostics to engine repairs ...

Precision Auto

Customer Service Advisor

Greenville, SC

$12 - $15/hr

At Precision Tune Auto Care, you'll be part of a team committed to integrity, safety, and top-quality customer service. We provide total car care--from oil changes and diagnostics to engine repairs ...

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How much do auto pound customer service jobs pay per hour?

As of May 30, 2026, the average hourly pay for auto pound customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Auto Pound Customer Service representative, and why are they important?

To thrive as an Auto Pound Customer Service representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with payment processing systems, basic office software, and inventory management tools is typically required. Excellent communication, patience, and conflict resolution abilities help manage interactions with often frustrated or upset customers. These skills ensure efficient vehicle release processes, accurate record-keeping, and a positive customer experience in a challenging environment.

What are the most common challenges faced by Auto Pound Customer Service representatives, and how can they effectively handle them?

Auto Pound Customer Service representatives often encounter high-stress situations, especially when dealing with upset vehicle owners whose cars have been impounded. Handling frustrated customers with empathy while remaining firm about regulations and fees is essential. Additionally, representatives must efficiently manage documentation, payment processing, and coordination with tow operators and law enforcement. Strong communication skills, patience, and a thorough understanding of procedures help ensure smooth operations and positive customer experiences in this fast-paced environment.

What are Auto Pound Customer Service representatives?

Auto Pound Customer Service representatives are professionals who assist customers with retrieving vehicles that have been impounded or towed. They handle inquiries about impound procedures, provide information on required documentation and fees, and help customers navigate the process of reclaiming their vehicles. Additionally, they often manage payments, maintain records, and address any concerns or disputes customers may have regarding their impounded vehicles. Their role is essential in ensuring an efficient and courteous experience for individuals dealing with vehicle impoundment.

What is the difference between Auto Pound Customer Service vs Auto Service Advisor?

AspectAuto Pound Customer ServiceAuto Service Advisor
CredentialsCustomer service experience, possibly basic automotive knowledgeAuto repair knowledge, ASE certification often preferred
Work EnvironmentAuto pound, impound lot, customer service deskAuto repair shop, dealership service department
Employer & IndustryImpound yards, towing companiesAuto repair shops, dealerships
Common Search & ComparisonCustomer interaction, impound processesVehicle diagnostics, repair recommendations

Auto Pound Customer Service primarily involves assisting customers with impound-related inquiries and managing vehicle releases, often requiring customer service skills. Auto Service Advisors focus on diagnosing vehicle issues, recommending repairs, and coordinating with technicians. While both roles involve customer interaction, Auto Service Advisors typically have more automotive knowledge and technical certifications. Understanding these differences helps job seekers identify the right career path in the automotive industry.

More about Auto Pound Customer Service jobs
What cities are hiring for Auto Pound Customer Service jobs? Cities with the most Auto Pound Customer Service job openings:
What job categories do people searching Auto Pound Customer Service jobs look for? The top searched job categories for Auto Pound Customer Service jobs are:
Auto Pound Customer Service jobs near you
Airline Customer Service Agent

Airline Customer Service Agent

TREGO DUGAN AVIATION of GRAND ISLAND, Inc.

Hebron, KY

Other

Posted 17 days ago

Trego-Dugan Aviation rating

6.5

Company rating: 6.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

28th of 52 rated aviation services

Job description

**Open availability is needed**
Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.
Number of weekly hours may increase or decrease due to seasonal flight changes.

  • Must have a valid driver's license
  • Must pass a 10-year background check and pre-employment drug test
  • Available to work nights, weekends, and holidays
  • Must be able to complete required training
Customer Service Agent
General Purpose of Job:
This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.
Essential Duties and Responsibilities:
  • Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
  • Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
  • Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
  • Ensures FAA, Airline, and airport regulations are followed
  • Enforces safety/security measures and protects sensitive zones
  • Assists Customers with special needs, i.e., Customers who need assistance in boarding
  • Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
  • Excellent communication skills
  • Able to read and write English; bilingual skills a plus
  • Ability to work efficiently under time constraints
  • Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
  • Must be well groomed and physically fit
  • Completely clean and search an aircraft
  • Other duties as assigned
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
  • Able to attend required training
  • Obtain and hold a customs seal
  • Complete all required training
  • Only complete tasks for which you are fully trained
  • Report any safety hazard or incident immediately

Physical Demands:
Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
MUST be able to work a flexible schedule including nights, weekends and holidays

What Trego-Dugan Aviation employees say

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