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Automotive Customer Service Representative Jobs (NOW HIRING)

Jiffy Lube

Automotive Customer Service

Franklin, TN

Customer service or sales experience is preferred, while automotive experience is not required. A valid driver's license is strongly preferred but not required. Job Summary The Customer Service ...

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Automotive Customer Service Representative information

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How much do automotive customer service representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for automotive customer service representative in the United States is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.15 per hour, depending on experience, location, and employer.

What does an Automotive Customer Service Representative do?

An Automotive Customer Service Representative assists customers with inquiries related to automotive products and services, such as scheduling service appointments, answering questions about repairs or warranties, and processing orders or payments. They act as a liaison between the customer and the service or sales departments, ensuring a smooth and positive experience. Their role often involves handling complaints, providing information on products and services, and maintaining customer records to help build lasting relationships. Strong communication and problem-solving skills are essential for this position.

What Does an Automotive Customer Service Representative Do?

As an automotive customer service representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. Other duties include setting up appointments, connecting with new leads and following up with old leads, and developing positive working relationships with the sales team. In some positions, you may also collect payments or arrange for billing. You typically use CRM software to keep leads and customer files organized and updated.

What is the highest paid position at a car dealership?

At a car dealership, the highest paid position is typically the general manager or dealership owner, who oversees operations and sales. Among staff roles, finance managers and sales managers often earn the highest salaries, especially with commissions and bonuses included.

Is CSR a good entry level position?

An Automotive Customer Service Representative (CSR) is often considered a good entry-level position in the automotive industry because it requires strong communication skills, customer service experience, and basic knowledge of automotive services. It provides opportunities to learn about vehicle maintenance, dealership operations, and develop interpersonal skills that can lead to advancement within the industry.

How does an Automotive Customer Service Representative typically interact with other departments within a dealership or service center?

As an Automotive Customer Service Representative, you will frequently collaborate with technicians, sales staff, and parts departments to ensure customers receive accurate information and timely service. Regular coordination is required to schedule appointments, relay customer concerns, and provide updates on the status of vehicles. Building strong working relationships across departments helps resolve issues efficiently and enhances the overall customer experience. This teamwork-driven environment is both dynamic and rewarding, especially for those who enjoy problem-solving and communication.

What is the difference between Automotive Customer Service Representative vs Automotive Sales Associate?

AspectAutomotive Customer Service RepresentativeAutomotive Sales Associate
CredentialsHigh school diploma; customer service experienceHigh school diploma; sales training often preferred
Work EnvironmentDealerships, service centers, call centersShowroom, dealership floor, sales offices
Employer & Industry UsageAutomotive dealerships, service departmentsCar dealerships, automotive retail
Primary FocusCustomer support, service scheduling, issue resolutionVehicle sales, customer engagement, closing deals

While both roles work within automotive dealerships, Automotive Customer Service Representatives focus on supporting customers with service needs and inquiries, whereas Automotive Sales Associates primarily handle vehicle sales and customer acquisition. Understanding these differences helps job seekers identify the right career path in the automotive industry.

What are the key skills and qualifications needed to thrive as an Automotive Customer Service Representative, and why are they important?

To thrive as an Automotive Customer Service Representative, you need a solid understanding of automotive products and services, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and point-of-sale tools is commonly required. Outstanding problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer concerns. These competencies are vital to ensuring customer satisfaction, repeat business, and effective resolution of service issues in a competitive automotive market.

What is the job description of automotive customer service?

An automotive customer service representative assists customers with vehicle inquiries, scheduling repairs, and explaining services or warranties. They communicate effectively, handle complaints professionally, and often use dealership or service management software. Strong interpersonal skills and knowledge of automotive terminology are essential for this role.

What is the highest paying customer service job?

In the customer service field, roles such as customer service managers, technical support managers, and specialized account managers tend to have the highest salaries. These positions often require leadership skills, industry knowledge, and sometimes certifications, with salaries varying by industry and experience level.
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Automotive Customer Service Representative jobs near you

Automotive Customer Service Representative | Weekends Off | Springdale

Christian Brothers Automotive

Springdale, AR • On-site

Part-time

Medical, PTO

Posted 29 days ago

Christian Brothers Automotive rating

7.3

Company rating: 7.3 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

129th of 332 rated vehicle maintenance

Job description

Company Description
Christian Brothers Automotive
Benefits:
  • Closed Every Weekend To Spend Time With Family & Friends
  • Part-Time Morning Or Afternoon Shifts
  • Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
  • Paid Vacation & Paid Holidays
  • Healthcare Benefits Available
  • Locally Owned and Operated
  • On-Going Training & Career Advancement
  • Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
  • Continuous Training Available Through The CBA Flywheel Learning System
  • Chaplain Care Support Available
  • Employee Appreciation Events
  • Weekly Team Lunches

Job Description
Job Title:
Part Time Automotive Customer Service Representative
Location:
5285 Members Ln., Springdale, United States, 72762
Job Overview:
As an Automotive Customer Service Representative with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, and because of these reasons you play a large role in building relationships with our customers.
Responsibilities include, but are not limited to:
  • Desire to learn automotive repair service terminology and processes
  • Check guests in and out
  • Answer phone calls and schedule appointments
  • Providing safe shuttle service for our valued guests in our branded vehicle
  • Treating our guests with the utmost respect under all circumstances and with a heart consistent with Christian Brothers
  • Assisting the shop with receiving, processing, incoming and outgoing parts and other errands as needed
  • Keep the facility clean and organized
  • Assist other team members as needed with clerical tasks such as accounts receivable and filing paperwork
  • Direct, coordinate, and participate in performing guest service activities as dictated by workload
  • Serve as a community ambassador for the store through creating authentic relationships and partnerships
  • Follow all safety policies and procedures
  • Other duties as assigned

Qualifications
Qualifications:
  • Proven successful customer service experience is required; driven to serve others
  • Must have strong interpersonal skills to effectively communicate with our staff, vendors, and customers
  • Valid state driver's license
  • Meet required insurance driving record parameters
  • Enjoy a fast-paced environment and a Team mentality (we work hard but like to have fun doing it)!
  • Ability to seek and accept coaching and direction
  • Ability to multitask and meet deadlines
  • Proficient with Microsoft Office Suite or related software

Physical Requirements:
  • While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
  • The employee is occasionally required to balance, stoop, kneel, and/or crouch
  • The employee must occasionally lift and/or move up to 50 pounds
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus
  • Being dependable for a position that is Monday through Friday 7:00 a.m. - 6:00 p.m.

Additional Information
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity, and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools.
Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.
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