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Automotive Customer Service Representative Jobs (NOW HIRING)

Renn Kirby Gettysburg

Customer Service Representative

Gettysburg, PA · On-site

$16.50 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an Automotive Customer Service Representative at Renn Kirby Auto Group, you will be responsible for providing exceptional customer service experiences. This role requires strong communication ...

Renn Kirby Auto Group

Customer Service Representative

Gettysburg, PA · On-site

$16.50 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an Automotive Customer Service Representative at Renn Kirby Auto Group, you will be responsible for providing exceptional customer service experiences. This role requires strong communication ...

Renn Kirby Auto Group

Customer Service Representative

Gettysburg, PA · On-site

$16.50 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an Automotive Customer Service Representative at Renn Kirby Auto Group, you will be responsible for providing exceptional customer service experiences. This role requires strong communication ...

Midas

Automotive Customer Service Rep/ Advisor

Chantilly, VA · On-site

$18 - $25/hr

  • Medical

  • PTO

Connect customers with appropriate automotive mechanic or technician * Consult with mechanics regarding appropriate service options * Develop as many solution methods as possible, attempting to keep ...

Tooele Motor Company

Customer Service Representative

Shakopee, MN · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Automotive Customer Service Representative Company: Apple Autos (Top Minnesota Workplace) Compensation: $18.00- $20.00 per hour Apple Autos is a 6-brand, 7 location automotive company founded on the ...

Apple Autos

Customer Service Representative

Shakopee, MN · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Automotive Customer Service Representative Company: Apple Autos (Top Minnesota Workplace) Compensation: $18.00- $20.00 per hour Apple Autos is a 6-brand, 7 location automotive company founded on the ...

Apple Ford Shakopee

Customer Service Representative

Shakopee, MN · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Automotive Customer Service Representative Company: Apple Autos (Top Minnesota Workplace) Compensation: $18.00- $20.00 per hour Are you looking for a company that Supports You and Your Career Goals ...

Apple Ford Shakopee

Customer Service Representative

Shakopee, MN

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Automotive Customer Service Representative Company: Apple Autos (Top Minnesota Workplace) Compensation: $18.00- $20.00 per hour Are you looking for a company that Supports You and Your Career Goals ...

Apple Ford Shakopee

Customer Service Representative

Shakopee, MN

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Automotive Customer Service Representative Company: Apple Autos (Top Minnesota Workplace) Compensation: $18.00- $20.00 per hour Are you looking for a company that Supports You and Your Career Goals ...

Apple Ford Shakopee

Customer Service Representative

Shakopee, MN

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Automotive Customer Service Representative Company: Apple Autos (Top Minnesota Workplace) Compensation: $18.00- $20.00 per hour Are you looking for a company that Supports You and Your Career Goals ...

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Showing results 21-40

All JobsAutomotive Customer Service Representative Jobs

Automotive Customer Service Representative information

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How much do automotive customer service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for automotive customer service representative in the United States is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.15 per hour, depending on experience, location, and employer.

What does an automotive customer service representative do?

An Automotive Customer Service Representative assists customers with inquiries related to automotive products and services, such as scheduling service appointments, answering questions about repairs or warranties, and processing orders or payments. They act as a liaison between the customer and the service or sales departments, ensuring a smooth and positive experience. Their role often involves handling complaints, providing information on products and services, and maintaining customer records to help build lasting relationships. Strong communication and problem-solving skills are essential for this position.

What does an automotive customer service representative do?

As an automotive customer service representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. Other duties include setting up appointments, connecting with new leads and following up with old leads, and developing positive working relationships with the sales team. In some positions, you may also collect payments or arrange for billing. You typically use CRM software to keep leads and customer files organized and updated.

How does an automotive customer service representative typically interact with other departments within a dealership or service center?

As an Automotive Customer Service Representative, you will frequently collaborate with technicians, sales staff, and parts departments to ensure customers receive accurate information and timely service. Regular coordination is required to schedule appointments, relay customer concerns, and provide updates on the status of vehicles. Building strong working relationships across departments helps resolve issues efficiently and enhances the overall customer experience. This teamwork-driven environment is both dynamic and rewarding, especially for those who enjoy problem-solving and communication.

What is the difference between Automotive Customer Service Representative vs Automotive Sales Associate?

AspectAutomotive Customer Service RepresentativeAutomotive Sales Associate
CredentialsHigh school diploma; customer service experienceHigh school diploma; sales training often preferred
Work EnvironmentDealerships, service centers, call centersShowroom, dealership floor, sales offices
Employer & Industry UsageAutomotive dealerships, service departmentsCar dealerships, automotive retail
Primary FocusCustomer support, service scheduling, issue resolutionVehicle sales, customer engagement, closing deals

While both roles work within automotive dealerships, Automotive Customer Service Representatives focus on supporting customers with service needs and inquiries, whereas Automotive Sales Associates primarily handle vehicle sales and customer acquisition. Understanding these differences helps job seekers identify the right career path in the automotive industry.

What are the key skills and qualifications needed to thrive as an automotive customer service representative, and why are they important?

To thrive as an Automotive Customer Service Representative, you need a solid understanding of automotive products and services, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and point-of-sale tools is commonly required. Outstanding problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer concerns. These competencies are vital to ensuring customer satisfaction, repeat business, and effective resolution of service issues in a competitive automotive market.
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Automotive Customer Service Representative jobs near you
Infographic showing various Automotive Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $38,866 per year, or $18.7 per hour.

Service Writer - Automotive Customer Service Rep

Independent Auto and Diesel Repair

Jamestown, TN • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 12 days ago

Job description

Independent Auto and Diesel Repair in Jamestown, TN is calling all customer service rockstars to apply to join our team as a full-time Service Writer - Automotive Customer Service Rep!WHY YOU SHOULD JOIN OUR TEAMWe are a state-of-the-art automotive shop that lets you enjoy weekends off. We pay our Service Writer - Automotive Customer Service Reps a competitive wage. Our auto repair team also enjoys great benefits, including medical, dental, vision, paid time off (PTO), and company-provided uniforms. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!ABOUT INDEPENDENT AUTO AND DIESEL REPAIRWe're a family-owned automotive and diesel repair shop with a cutting-edge facility specifically designed to be safe, efficient, and comfortable. We invest in the latest diagnostic and repair equipment available so we can provide our customers with the highest level of service. Whether a customer needs an electrical system repair, exhaust system replacement, or a major engine overhaul, our skilled technicians can fix it all!We hire good, hardworking people who serve our customers with integrity. Our reputation relies on the dedication of our staff, so we're committed to ensuring our employees are happy. When you join our team, you won't only receive excellent insurance benefits, but you'll also benefit from our close-knit culture: we care about each other, and it shows. We hope you'll join us!ARE YOU A GOOD FIT?Ask yourself: Do you work well as part of a team? Are you highly organized and attentive to detail? Can you accurately document issues and provide thorough estimates for car repairs? If so, please consider applying for this auto repair position today!YOUR LIFE AS A SERVICE WRITER - AUTOMOTIVE CUSTOMER SERVICE REPThis full-time auto repair position typically works between the hours of Monday - Friday, 7:30 am - 6 pm. Occasional overtime work may be required.As a Service Writer - Automotive Customer Service Rep, your friendly personality shines through in all your interactions! Whether over the phone or in person, you greet each customer graciously and listen carefully as they explain the issues they're experiencing with their car. Thorough and attentive to detail, you create written estimates complete with a comprehensive plan for urgent car repairs and future service needs. As someone who is honest and persuasive without being pushy, you are effective at converting recommendations into sales. You then add the work order to the database and schedule an appointment, providing the customer with a realistic timeline of when the work will be completed.An excellent communicator, you serve as a liaison between customers and technicians. Luckily, you have access to a computerized point of sales system to seamlessly communicate with our technicians who have computer terminals and tablets on hand. You keep the customer in the loop throughout the repair process, providing updates and contacting them when their car is ready for pickup. You love helping people each day, and you feel great knowing that our customers and technicians value your efforts!WHAT WE NEED FROM YOU2+ years of experience in a service advisor roleExcellent customer service skillsIf you can meet these requirements and perform this diesel repair job as described above, we would be happy to have you as part of our auto repair team!Location: 38556
Job Posted by ApplicantPro