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How much do old navy customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for old navy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Old Navy Customer Service position, and why are they important?

To thrive as an Old Navy Customer Service representative, you need strong communication skills, attention to detail, and basic computer proficiency, typically requiring a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory tracking software, and internal customer service platforms is generally expected. Outstanding interpersonal skills, patience, and a positive attitude help employees provide excellent service and resolve customer concerns effectively. These abilities ensure customer satisfaction, smooth store operations, and contribute to achieving store sales goals in a fast-paced retail environment.

What is an Old Navy Customer Service job?

An Old Navy Customer Service job involves assisting customers with inquiries, processing transactions, handling returns, and ensuring a positive shopping experience. Employees provide support in-store or via phone and online channels, addressing concerns and helping customers find products. Strong communication and problem-solving skills are essential for success in this role.

How much do Old Navy employees get paid?

Old Navy customer service employees typically earn an hourly wage that aligns with minimum wage laws, often around $10 to $15 per hour, depending on location and experience. Pay rates may increase with tenure or additional responsibilities, and employees may receive benefits such as employee discounts and flexible scheduling.

What does a typical workday look like for an Old Navy Customer Service team member?

A typical workday for an Old Navy Customer Service representative includes assisting customers on the sales floor, processing transactions at the register, handling returns or exchanges, and responding to customer inquiries both in-person and by phone. Team members often collaborate with other associates to restock merchandise, maintain store cleanliness, and set up promotional displays. The role is dynamic and fast-paced, requiring employees to alternate between helping customers directly and performing essential operational tasks. Flexibility and teamwork are key, as schedules may include evenings, weekends, and holidays to meet the needs of the business.

What's the easiest job to get in the navy?

The easiest job to get in the Navy often depends on current needs and individual qualifications, but entry-level roles such as Seaman Recruit or Fireman are typically accessible with minimal prior experience and require passing basic training and a security clearance. These positions usually have less specialized skill requirements and serve as starting points for Navy careers.

Is it hard to get hired at Old Navy?

Getting hired at Old Navy as a customer service associate typically involves completing an application, passing an interview, and demonstrating good communication skills. The hiring process is competitive but accessible, especially for entry-level positions, and may require availability for flexible shifts. Having retail experience or familiarity with POS systems can be advantageous.

Does Old Navy have good customer service?

Old Navy customer service representatives are trained to assist customers with returns, exchanges, and product inquiries. Customer experiences with service quality can vary, but the company emphasizes providing friendly and efficient support in-store and online. Overall, customer reviews suggest mixed experiences, with some praising helpful staff and others noting inconsistencies.
More about Old Navy Customer Service jobs
What cities are hiring for Old Navy Customer Service jobs? Cities with the most Old Navy Customer Service job openings:
What are the most commonly searched types of Old Navy Customer Service jobs? The most popular types of Old Navy Customer Service jobs are:
What states have the most Old Navy Customer Service jobs? States with the most job openings for Old Navy Customer Service jobs include:
What job categories do people searching Old Navy Customer Service jobs look for? The top searched job categories for Old Navy Customer Service jobs are:
Old Navy Customer Service jobs near you
Infographic showing various Old Navy Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Senior Designer, Old Navy, Female Concept

Senior Designer, Old Navy, Female Concept

Old Navy

San Francisco, CA

$110K - $144K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the role

In this role, you will work in an energizing, inclusive, and creative environment focused on concepting and creating sustainable product that exceeds customers' expectations. Your goal is to partner with cross functional team members who collectively are responsible for ensuring that the product style and trend are more than worth the price for our customers. You will define and lead the overall global design direction and conceptual development of the Old Navy Female range. Must lean into risk taking and be customer curious!

What you'll do
  • Set overarching vision and conceptual development for the Old Navy Female range.
  • Drive the Female Concept Design process, including market research, macro trend, theme direction, trend funnel creation and content delivery.
  • Develop concept Themes, Big Ideas and reporting for the Female product range, advocate for concept ideas by presenting to internal leadership and cross functional partners.
  • Ensure design direction is consistent with market trends as well as business strategy; interpret international and domestic concepts and fashion trends as they relate to market demands, company image and business strategy.
  • Develop strong internal cross functional relationships to direct and ensure successful execution of concept content.
  • Drive strategy for the Female product lines by providing recommendations regarding macro trends, seasonal themes, big ideas and key items, ensuring concept work supports business and customer needs.
  • Collaborate and lead others in key concept and product initiatives and their implementation.
  • Provide creative direction and coaching to develop a motivated, high performing team.
Who you are
  • Ability to work in a fast paced, dynamic, and highly collaborative environment, with the agility to juggle multiple seasons at one time and track individual and team workflow and deadlines.
  • Possess an elevated sense of style, aesthetic, and color and understand how to translate trends through the lens of the customer and brand filter.
  • Thorough knowledge of concept for fashion from Theme to Big Idea and Key Items.
  • Proven experience in high quality, clear and inspirational mood boards and trend decks; computer knowledge including Adobe Creative Suite.
  • Can evaluate complex situations using multiple internal and external sources.
  • Ability to filter, prioritize, analyze, and validate complex, in-depth concepts and procedures.
  • Understands broader conceptual impacts across merchandising and product development.

Salary Range: $110,800.00 - $144,100.00
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Old Navy
  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

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