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How much do overnight old navy customer service jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for overnight old navy customer service in the United States is $15.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What does an Overnight Old Navy Customer Service representative do?

An Overnight Old Navy Customer Service representative assists customers with inquiries, order issues, and returns during overnight shifts, typically outside of normal business hours. They handle customer communications via phone, email, or chat, resolving problems and providing product information. This role may also involve coordinating with other departments, processing transactions, and ensuring a positive customer experience even when stores are closed. The overnight schedule requires strong communication skills, patience, and the ability to work independently. Representatives often receive training to handle a variety of customer concerns efficiently.

What are the key skills and qualifications needed to thrive as an Overnight Old Navy Customer Service representative?

To thrive as an Overnight Old Navy Customer Service representative, you need strong communication abilities, basic retail knowledge, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and customer relationship management (CRM) software is often required. Exceptional patience, problem-solving skills, and the ability to remain calm and courteous during late-night hours make someone stand out in this role. These skills ensure efficient issue resolution, customer satisfaction, and smooth store operations during overnight shifts.

What are some common challenges faced by Overnight Old Navy Customer Service representatives, and how are they addressed?

Overnight Old Navy Customer Service representatives often face the challenge of handling customer inquiries with limited on-site supervision and resources, as most support teams and managers are available during daytime hours. Representatives need to be resourceful and comfortable making independent decisions within company guidelines. Additionally, managing high call volumes or resolving escalated issues that require follow-up can be more demanding overnight. To address these challenges, Old Navy provides thorough training, access to a comprehensive knowledge base, and clear escalation procedures to ensure overnight staff can resolve most issues efficiently and feel supported.

What is the difference between Overnight Old Navy Customer Service vs Overnight Retail Associate?

AspectOvernight Old Navy Customer ServiceOvernight Retail Associate
Primary ResponsibilitiesHandling customer inquiries, returns, and support via phone or onlineStocking shelves, cashiering, and assisting customers in-store
Work EnvironmentCall centers or online support settings, often remote or in-storePhysical retail store, in-person customer interaction
Required SkillsCustomer service, communication, problem-solvingCustomer service, organization, physical stamina
Typical ScheduleOvernight shifts, flexible hoursOvernight shifts, physical work

While both roles involve customer service, Overnight Old Navy Customer Service focuses on online or phone support, whereas Overnight Retail Associate involves in-store tasks like stocking and cashiering. The roles share overnight schedules but differ in work environment and daily duties.

More about Overnight Old Navy Customer Service jobs

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Overnight Old Navy Customer Service jobs near you
Infographic showing various Overnight Old Navy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,264 per year, or $16 per hour.

Retail Sales Associate (Overnight) - Mall Of Georgia

Buford, GA

Old Navy
See more jobs at Old Navyexternal

$13.25 - $15.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What you'll do
  • Consistently treat all customers and employees with respect and contribute to a positive work environment. 
  •  Promote loyalty by educating customers about our loyalty programs. 
  •  Seek out and engage with customers to drive sales and service using suggestive selling. 
  •  Enhance customer experience using all omnichannel offerings. 
  •  Be accountable to personal goals which contribute to overall store goals and results. 
  •  Support sales floor, fitting room, cash wrap, back of house, as required. 
  •  Maintain a neat, clean and organized work center. 
  •  Handle all customer interactions and potential issueseturns courteously and professionally.
  • Execute operational processes effectively and efficiently. 
Who you are
  • A good communicator with the ability to effectively interact with customers and your team to meet goals. 
  • A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. 
  • Passionate about retail and thrive in a fastpaced environment. 
  • A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required. 
  • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. 
  • Able to utilize retail technology. 
  • Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. 
Benefits at Old Navy
  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

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