ZipRecruiter

Log In

1

Customer Service Technology Jobs (NOW HIRING)

Synectics

Customer Service Tech

Princeton, NJ

$18 - $24.25/hr

Customer Service Tech will have a thorough understanding of all departmental operations and provide support to customers and field personnel as the primary contact for troubleshooting and resolving ...

Top Talent LLC

Customer Service Tech

Muncie, IN

$16 - $21.50/hr

About the job Customer Service Tech A leading manufacturer of aerial lifts and specialty equipment is seeking a technician to join its service team. This person will support existing customers and ...

D.R. Horton, Inc

Customer Service Tech

Schaumburg, IL

$17 - $22.75/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

D.R. Horton, Inc

Customer Service Tech

Chattanooga, TN

$15.75 - $21.25/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton

Customer Service Tech

Fort Wayne, IN · On-site

$17 - $23/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton

Customer Service Tech

Chattanooga, TN · On-site

$15.75 - $21.25/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

University Hospitals

Customer Service Tech.

Cleveland, OH · On-site

$16 - $21.75/hr

Supply chain, hospital and/or customer experience (Preferred) Knowledge, Skills, & Abilities * Proficient oral and written communication skills (Required proficiency) * Notable client service ...

Windstream

Customer Service Tech II

Ephrata, PA · On-site

$17 - $23/hr

Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service ...

Thermo-Kool

CUSTOMER SERVICE TECH III

Laurel, MS · On-site

$15 - $20/hr

Stay current on refrigeration systems, products, and technology updates. * Communicate field issues ... Previous customer service experience is a plus. Skills/Abilities: Excellent oral and written ...

New

D.R. Horton, Inc

Customer Service Tech-WA

Vancouver, WA

$18 - $24.25/hr

The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home. Essential Duties and Responsibilities include the following. Other duties may ...

Customer Service

Be Seen First

Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

Comfortable with technology (experience using dual monitors) * Process oriented * Comfortable ... If you are a motivated individual with a passion for client services, we encourage you to apply.

University Hospitals

Customer Service Tech. EMC

Elyria, OH

$15.75 - $21.25/hr

Supply chain, hospital and/or customer experience (Preferred) Knowledge, Skills, & Abilities * Proficient oral and written communication skills (Required proficiency) * Notable client service ...

Edco Service Inc

Service Tech

Sacramento, CA

$30 - $35/hr

Join Edco Service Inc as a Service Tech, where you'll play a vital role in delivering top-notch ... Provide excellent customer service and communicate clearly with clients. * Document service ...

next page

Showing results 1-20

People also search for

All JobsCustomer Service Technology Jobs

Customer Service Technology information

See salary details

$9

$18

$26

How much do customer service technology jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer service technology in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Customer Service Technology, and why are they important?

To excel in Customer Service Technology, you need a strong understanding of customer support processes, problem-solving abilities, and knowledge of digital communication channels, often supported by a degree or experience in IT or customer service. Familiarity with CRM platforms, helpdesk software, ticketing systems, and sometimes certifications like ITIL or CompTIA A+ are typically valuable. Outstanding communication, patience, and adaptability help professionals resolve issues efficiently and build rapport with customers. These skills and qualifications are crucial for delivering seamless, technology-driven customer support and ensuring positive customer experiences.

How does a Customer Service Technology professional typically collaborate with other departments to enhance customer support?

Customer Service Technology professionals often work closely with IT, product development, and operations teams to implement and maintain support platforms, such as CRM systems and chatbots. They gather feedback from frontline customer service agents and analyze support data to recommend technological improvements. Regular cross-departmental meetings and project collaborations ensure that technology solutions align with both business goals and customer needs, fostering a seamless and efficient customer experience.

What is Customer Service Technology?

Customer Service Technology refers to the tools, software, and systems used by businesses to manage and enhance customer interactions. This includes platforms like customer relationship management (CRM) systems, chatbots, helpdesk software, and communication channels such as email, live chat, and social media. These technologies help streamline customer support processes, improve response times, and provide a more personalized experience for customers. By leveraging these tools, companies can better track customer issues, analyze feedback, and deliver efficient solutions.

What is the difference between Customer Service Technology vs Customer Support Specialist?

AspectCustomer Service TechnologyCustomer Support Specialist
Required CredentialsTechnical certifications, knowledge of CRM and support softwareCustomer service training, communication skills
Work EnvironmentTech-focused, often in call centers or support centersCustomer-facing, in call centers or retail settings
Employer & Industry UsageTech companies, service providers, e-commerceRetail, telecom, service industries
Common Search & ComparisonFocus on technical support tools and systemsFocus on direct customer interaction and issue resolution

Customer Service Technology roles primarily involve managing support systems and technical tools to enhance customer service. In contrast, Customer Support Specialists focus on direct customer interactions to resolve issues. Both roles are essential in customer service but differ in their focus and skill requirements.

More about Customer Service Technology jobs
What job categories do people searching Customer Service Technology jobs look for? The top searched job categories for Customer Service Technology jobs are:
Customer Service Technology jobs near you
Infographic showing various Customer Service Technology job openings in the United States as of May 2026, with employment types broken down into 61% Full Time, 37% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Tech

Customer Service Tech

Synectics

Princeton, NJ

$18 - $24.25/hr

Other

Posted 2 days ago

Job description

Description:

  • Customer Service Tech will have a thorough understanding of all departmental operations and provide support to customers and field personnel as the primary contact for troubleshooting and resolving product problems
  • Provides critical account support where required; handles high volume of critical, high-risk accounts in addition to other routine requests.
  • Applies knowledge and creativity to recognize cause and effect conclusions.
  • Integrates corporate wide and marketing specific strategies and objectives in day-to-day operations.
  • Receive inbound customer calls and email communications and address in a professional and friendly manner
  • Review, prioritize and manage group mailboxes for technical services team to ensure all inquiries and complaints are actioned as per procedures.
  • Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution.
  • Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records.
  • Documents product complaints and inquiries within established guidelines.
  • Provides data to the organization on customer uses/preferences leading to customer driven design/customer usability;
  • Performs work in accordance with defined methods and procedures.
  • Understand and follow Quality System by accurate and timely documentation of complaint resolution.

Qualifications :
  • Bilingual fluency in French and English is required
  • Minimum of 2-3-years' experience working in a medical/clinical environment or in customer facing support role in an associated industry
  • Capable of providing excellent customer experience with challenging technical complaints.
  • Demonstrates an understanding of the principles of good Technical writing.
  • Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook
  • Excellent verbal and written communications skills.

Apply