ZipRecruiter

Log In

1

Customer Service Technology Jobs (NOW HIRING)

D.R. Horton

Customer Service Tech

West Columbia, SC · On-site

$15.75 - $21/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton, Inc.

Customer Service Tech

Fort Myers, FL · On-site

$16 - $21.75/hr

Horton, Inc. is currently looking for a Customer Service Technician . The right candidate's primary goal is to maintain a high level of customer satisfaction of homeowners. This is achieved by ...

DR Horton, Inc.

Customer Service Tech

Biloxi, MS · On-site

$15.25 - $20.75/hr

Horton, Inc. is currently looking for a Customer Service Technician for their Warranty Department. The right candidate will be responsible for maintaining a high level of customer satisfaction.

DR Horton, Inc.

Customer Service Tech

Edmond, OK · On-site

$15.50 - $21/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton, Inc.

Customer Service Tech

Midland, TX · On-site

$17 - $22.75/hr

Horton, Inc. is currently looking for a Customer Service Technician for their Warranty Department. The right candidate will be responsible for maintaining a high level of customer satisfaction.

DR Horton, Inc.

Customer Service Tech

Midland, TX · On-site

$17 - $22.75/hr

Horton, Inc. is currently looking for a Customer Service Technician for their Warranty Department. The right candidate will be responsible for maintaining a high level of customer satisfaction.

DR Horton, Inc.

Customer Service Tech

San Antonio, TX · On-site

$15.50 - $21/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton, Inc.

Customer Service Tech

Firestone, CO · On-site

$60K - $75K/yr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton

Customer Service Tech

Firestone, CO · On-site

$60K - $75K/yr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton, Inc.

Customer Service Tech

Longmont, CO · On-site

$17 - $23/hr

Horton, Inc. is currently looking for a Customer Service Technician for their Warranty Department. The right candidate will be responsible for maintaining a high level of customer satisfaction.

Thermo-Kool

CUSTOMER SERVICE TECH III

Laurel, MS · On-site

$15 - $20/hr

Stay current on refrigeration systems, products, and technology updates. * Communicate field issues ... Previous customer service experience is a plus. Skills/Abilities: Excellent oral and written ...

next page

Showing results 1-20

All JobsCustomer Service Technology Jobs

Customer Service Technology information

See salary details

$9

$18

$26

How much do customer service technology jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer service technology in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in customer service technology?

To excel in Customer Service Technology, you need a strong understanding of customer support processes, problem-solving abilities, and knowledge of digital communication channels, often supported by a degree or experience in IT or customer service. Familiarity with CRM platforms, helpdesk software, ticketing systems, and sometimes certifications like ITIL or CompTIA A+ are typically valuable. Outstanding communication, patience, and adaptability help professionals resolve issues efficiently and build rapport with customers. These skills and qualifications are crucial for delivering seamless, technology-driven customer support and ensuring positive customer experiences.

What is customer service technology?

Customer Service Technology refers to the tools, software, and systems used by businesses to manage and enhance customer interactions. This includes platforms like customer relationship management (CRM) systems, chatbots, helpdesk software, and communication channels such as email, live chat, and social media. These technologies help streamline customer support processes, improve response times, and provide a more personalized experience for customers. By leveraging these tools, companies can better track customer issues, analyze feedback, and deliver efficient solutions.

What is the difference between Customer Service Technology vs Customer Support Specialist?

AspectCustomer Service TechnologyCustomer Support Specialist
Required CredentialsTechnical certifications, knowledge of CRM and support softwareCustomer service training, communication skills
Work EnvironmentTech-focused, often in call centers or support centersCustomer-facing, in call centers or retail settings
Employer & Industry UsageTech companies, service providers, e-commerceRetail, telecom, service industries
Common Search & ComparisonFocus on technical support tools and systemsFocus on direct customer interaction and issue resolution

Customer Service Technology roles primarily involve managing support systems and technical tools to enhance customer service. In contrast, Customer Support Specialists focus on direct customer interactions to resolve issues. Both roles are essential in customer service but differ in their focus and skill requirements.

How does a customer service technology professional typically collaborate with other departments to enhance customer support?

Customer Service Technology professionals often work closely with IT, product development, and operations teams to implement and maintain support platforms, such as CRM systems and chatbots. They gather feedback from frontline customer service agents and analyze support data to recommend technological improvements. Regular cross-departmental meetings and project collaborations ensure that technology solutions align with both business goals and customer needs, fostering a seamless and efficient customer experience.
More about Customer Service Technology jobs
What job categories do people searching Customer Service Technology jobs look for? The top searched job categories for Customer Service Technology jobs are:
Customer Service Technology jobs near you
Infographic showing various Customer Service Technology job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Tech

D.R. Horton

Biloxi, MS • On-site

$15.25 - $20.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

D.R. Horton rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

35th of 80 rated construction

Job description

*D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.

D.R. Horton, Inc.is currently looking for anCustomer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

  • Evaluates homeowner repair issues to determine if they are warrantable items
  • Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
  • Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
  • Schedules and manages subcontractors to make designated warranty repairs
  • Ensure all repairs are completed within compliance standards
  • Certifies warranty work is completed within contractor obligations
  • Develop and maintain good rapport with subcontractors and homeowners
  • Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
  • Processes charge-back documentation and invoices
  • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Ability to work overtime
  • Ability to travel overnight

Education and/or Experience

  • High school diploma or general education degree (GED)

  • Three or more years related experience, including carpentry work, drywall, texture repair and painting

  • Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime

  • Excel in effective and positive communications

  • Work effectively in high pressure situations

  • Ability to work independently and be productive without supervision

  • Ability to provide a systematic approach in carrying out assignments

  • Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop

  • Proficiency with MS Office and email

  • Ability to lift and/or move up to 50 pounds

Preferred Qualifications

  • Prior customer service experience a plus
  • Experience with minor electrical, plumbing and HVAC repair work preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

  • Medical, Dental and Vision
  • 401(K)
  • Employee Stock Purchase Plan
  • Flex Spending Accounts
  • Life & Disability Insurance
  • Vacation, Sick, Personal Time and Company Holidays
  • Multiple Voluntary and Company provided Benefits*//*

/Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo/

Job: *Warranty

Organization: *Home Builder

Title: Customer Service Tech

Location: Mississippi-Biloxi

Requisition ID: 2603375

What D.R. Horton employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply