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Customer Service Technology Jobs (NOW HIRING)

DR Horton, Inc.

Asst Customer Service Tech

Orlando, FL · On-site

$16 - $21.75/hr

R. Horton, Inc. is currently looking for an Assistant Customer Service Technician for their Warranty Department. The right candidate will assist the Customer Service Technician in all homeowner ...

ibex

Customer Service/Tech Support

South Charleston, WV · On-site

$13.25 - $17/hr

As a Customer Service Representative, you will provide customer support to residential and commercial customers. This includes answering non-technical and technical questions related to their service ...

IBEX

Customer Service/Tech Support

South Charleston, WV · On-site

$14.75 - $19/hr

As a Customer Service Representative, you will provide customer support to residential and commercial customers. This includes answering non-technical and technical questions related to their service ...

Ace Hardware

Service Tech

Hickory, NC

Ace Hardware - Immediate Service Tech Needed Are you passionate about providing top-notch customer service and ensuring all their needs are met? Do you thrive in a dynamic and fast-paced retail ...

Windstream

Customer Service Tech I-FO

Inman, SC · On-site

$14.75 - $19.75/hr

Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service ...

Windstream

Customer Service Tech I-FO

Concord, NC · On-site

$15.75 - $21.25/hr

Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service ...

UNITI

Customer Service Tech I-FO

Concord, NC · On-site

$15.75 - $21.25/hr

Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service ...

Customer Service | Full-Time

Customer Service Agent

Killeen, TX · On-site

$13.75 - $18.50/hr

Call Center Agent Killeen, TX Position Overview MCI is one of the fastest-growing tech-enabled ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

New

FIBERTOWN

Customer Service Tech I - Bryan

Bryan, TX

$16 - $21.50/hr

FIBERTOWN is looking for a Customer Service Technician for their Bryan, TX Data Center. Position Objective * Provide 1st level customer support to FIBERTOWN clients * Monitor and support facility and ...

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All JobsCustomer Service Technology Jobs

Customer Service Technology information

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$9

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How much do customer service technology jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer service technology in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in customer service technology?

To excel in Customer Service Technology, you need a strong understanding of customer support processes, problem-solving abilities, and knowledge of digital communication channels, often supported by a degree or experience in IT or customer service. Familiarity with CRM platforms, helpdesk software, ticketing systems, and sometimes certifications like ITIL or CompTIA A+ are typically valuable. Outstanding communication, patience, and adaptability help professionals resolve issues efficiently and build rapport with customers. These skills and qualifications are crucial for delivering seamless, technology-driven customer support and ensuring positive customer experiences.

What is customer service technology?

Customer Service Technology refers to the tools, software, and systems used by businesses to manage and enhance customer interactions. This includes platforms like customer relationship management (CRM) systems, chatbots, helpdesk software, and communication channels such as email, live chat, and social media. These technologies help streamline customer support processes, improve response times, and provide a more personalized experience for customers. By leveraging these tools, companies can better track customer issues, analyze feedback, and deliver efficient solutions.

What is the difference between Customer Service Technology vs Customer Support Specialist?

AspectCustomer Service TechnologyCustomer Support Specialist
Required CredentialsTechnical certifications, knowledge of CRM and support softwareCustomer service training, communication skills
Work EnvironmentTech-focused, often in call centers or support centersCustomer-facing, in call centers or retail settings
Employer & Industry UsageTech companies, service providers, e-commerceRetail, telecom, service industries
Common Search & ComparisonFocus on technical support tools and systemsFocus on direct customer interaction and issue resolution

Customer Service Technology roles primarily involve managing support systems and technical tools to enhance customer service. In contrast, Customer Support Specialists focus on direct customer interactions to resolve issues. Both roles are essential in customer service but differ in their focus and skill requirements.

How does a customer service technology professional typically collaborate with other departments to enhance customer support?

Customer Service Technology professionals often work closely with IT, product development, and operations teams to implement and maintain support platforms, such as CRM systems and chatbots. They gather feedback from frontline customer service agents and analyze support data to recommend technological improvements. Regular cross-departmental meetings and project collaborations ensure that technology solutions align with both business goals and customer needs, fostering a seamless and efficient customer experience.
More about Customer Service Technology jobs
What job categories do people searching Customer Service Technology jobs look for? The top searched job categories for Customer Service Technology jobs are:
Customer Service Technology jobs near you
Infographic showing various Customer Service Technology job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Asst Customer Service Tech

DR Horton, Inc.

Orlando, FL • On-site

$16 - $21.75/hr

Full-time

Medical, Dental, Vision

Re-posted 16 days ago

D.R. Horton rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

35th of 80 rated construction

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for an Assistant Customer Service Technician for their Warranty Department. The right candidate will assist the Customer Service Technician in all homeowner warranty requests. Some requests will be handled individually while other requests will require assistance.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
  • Evaluate homeowner repair issues to determine if they are warrantable items
  • Process written or electronic work orders and/or verbal instructions from Customer Service Technician for homeowner repairs
  • Perform necessary repairs to homes such as carpentry work, drywall, texture repair and painting
  • Assists Customer Service Technician in scheduling and managing subcontractors to make designated warranty repairs
  • Certifies warranty work is completed within contractor obligations
  • Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
  • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Develops and maintains good rapport with subcontractors and homeowners
  • Incorporate by learning, the need for conformity in construction methods within the company, support company policies and constructions standards
  • Maintain all appointments and deadlines are met in the absence of the Customer Service Technician
  • Assist in the homeowner's education regarding routine homeowner maintenance

Education and/or Experience
  • Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Must have a reliable vehicle capable of carrying supplies, a valid driver's license and be willing to travel locally
  • Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
  • Prior customer service experience a plus
  • Bi-lingual preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including vision, medical and dental. Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeople2
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