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Customer Service Technology Jobs (NOW HIRING)

IBEX

Customer Service/Tech Support

South Charleston, WV

$14.75 - $19/hr

As a Customer Service Representative, you will provide customer support to residential and commercial customers. This includes answering non-technical and technical questions related to their service ...

Windstream

Customer Service Tech I-FO

Concord, NC · On-site

$16 - $21.75/hr

Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service ...

UNITI

Customer Service Tech II-FO

Lexington, SC

$14.75 - $20/hr

Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service ...

New

Windstream

Customer Service Tech II-FO

Lexington, SC

$14.75 - $20/hr

Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service ...

New

DR Horton

Customer Service Tech - NW Indiana

Portage, IN · On-site

$15.75 - $21.25/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton

Customer Service Tech-East IA

Iowa City, IA · On-site

$45K - $51K/yr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

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How much do customer service technology jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer service technology in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Customer Service Technology, and why are they important?

To excel in Customer Service Technology, you need a strong understanding of customer support processes, problem-solving abilities, and knowledge of digital communication channels, often supported by a degree or experience in IT or customer service. Familiarity with CRM platforms, helpdesk software, ticketing systems, and sometimes certifications like ITIL or CompTIA A+ are typically valuable. Outstanding communication, patience, and adaptability help professionals resolve issues efficiently and build rapport with customers. These skills and qualifications are crucial for delivering seamless, technology-driven customer support and ensuring positive customer experiences.

How does a Customer Service Technology professional typically collaborate with other departments to enhance customer support?

Customer Service Technology professionals often work closely with IT, product development, and operations teams to implement and maintain support platforms, such as CRM systems and chatbots. They gather feedback from frontline customer service agents and analyze support data to recommend technological improvements. Regular cross-departmental meetings and project collaborations ensure that technology solutions align with both business goals and customer needs, fostering a seamless and efficient customer experience.

What is Customer Service Technology?

Customer Service Technology refers to the tools, software, and systems used by businesses to manage and enhance customer interactions. This includes platforms like customer relationship management (CRM) systems, chatbots, helpdesk software, and communication channels such as email, live chat, and social media. These technologies help streamline customer support processes, improve response times, and provide a more personalized experience for customers. By leveraging these tools, companies can better track customer issues, analyze feedback, and deliver efficient solutions.

What is the difference between Customer Service Technology vs Customer Support Specialist?

AspectCustomer Service TechnologyCustomer Support Specialist
Required CredentialsTechnical certifications, knowledge of CRM and support softwareCustomer service training, communication skills
Work EnvironmentTech-focused, often in call centers or support centersCustomer-facing, in call centers or retail settings
Employer & Industry UsageTech companies, service providers, e-commerceRetail, telecom, service industries
Common Search & ComparisonFocus on technical support tools and systemsFocus on direct customer interaction and issue resolution

Customer Service Technology roles primarily involve managing support systems and technical tools to enhance customer service. In contrast, Customer Support Specialists focus on direct customer interactions to resolve issues. Both roles are essential in customer service but differ in their focus and skill requirements.

More about Customer Service Technology jobs
What job categories do people searching Customer Service Technology jobs look for? The top searched job categories for Customer Service Technology jobs are:
Customer Service Technology jobs near you
Infographic showing various Customer Service Technology job openings in the United States as of May 2026, with employment types broken down into 61% Full Time, 37% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service/Tech Support

Customer Service/Tech Support

IBEX

South Charleston, WV

$14.75 - $19/hr

Other

Posted 23 days ago

Job description

Overview
About ibex:
At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.
About the job:
As a Customer Service Representative, you will provide customer support to residential and commercial customers. This includes answering non-technical and technical questions related to their service, resolving various issues, completing customer transactions (sign ups, plan changes), escalating issues to the technical support teams/non-technical support teams/ field operations and install teams/sales teams and closing out issues in a timely manner.
Responsibilities
What you will be working on:
• Answer billing and general account questions from customers and potential customers via phone
• Sign up new customers and provide answers to service inquiries
• Execute changes to existing customer accounts, process plan upgrades/downgrades
• Resolve questions and open tickets to escalate issues as needed
• Follow up with internal employees and external customers to resolve issues
Qualifications
What you will bring:
• Results driven, multitasking, able to balance multiple customer issues to completion
• Closing support tickets in a timely manner and with a satisfactory customer resolution
• Able to keep step with a fast-paced environment and maintain a positive attitude
• Excellent written and verbal communication skills
• 1-year experience providing customer service, face to face or over the phone
• 25 WMP Typing speed
• Must be 18 years or older

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