ZipRecruiter

Log In

1

Customer Service Technology Jobs (NOW HIRING)

ACTION COMMERCIAL SERVICE INC

Service Tech

Albany, NY · On-site

$18 - $35/hr

General Accountabilities · Talk to customers or refer to work orders in order to establish the ... Service Tech Trainee beginning salary $18-$25 · Experienced Tech salary $25-$35 · Overtime ...

ACTION COMMERCIAL SERVICE INC

Service Tech

Albany, NY · On-site

$18 - $35/hr

General Accountabilities · Talk to customers or refer to work orders in order to establish the ... Service Tech Trainee beginning salary $18-$25 · Experienced Tech salary $25-$35 · Overtime ...

Service Now

Plumber - Plumbing Service Tech

Wooster, OH · On-site

Are you all about customer service? If you're looking to grow alongside other professionals at an ... QUALIFICATIONS OF A PLUMBER - PLUMBING SERVICE TECH * 1 year of service plumber experience * Valid ...

Service Now

Plumber - Plumbing Service Tech

Wooster, OH · On-site

Are you all about customer service? If you're looking to grow alongside other professionals at an ... QUALIFICATIONS OF A PLUMBER - PLUMBING SERVICE TECH * 1 year of service plumber experience * Valid ...

Generac

Director-Service Technology

Waukesha, WI

The Director Service Technology is responsible for defining and executing the enterprise service ... With a strong focus on customer and dealer experience, operational efficiency, and global ...

next page

Showing results 1-20

All JobsCustomer Service Technology Jobs

Customer Service Technology information

See salary details

$9

$18

$26

How much do customer service technology jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for customer service technology in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Customer Service Technology, and why are they important?

To excel in Customer Service Technology, you need a strong understanding of customer support processes, problem-solving abilities, and knowledge of digital communication channels, often supported by a degree or experience in IT or customer service. Familiarity with CRM platforms, helpdesk software, ticketing systems, and sometimes certifications like ITIL or CompTIA A+ are typically valuable. Outstanding communication, patience, and adaptability help professionals resolve issues efficiently and build rapport with customers. These skills and qualifications are crucial for delivering seamless, technology-driven customer support and ensuring positive customer experiences.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized technical support, such as Customer Service Managers or Technical Support Directors, with salaries exceeding $70,000 annually. Advanced skills, certifications, and experience in industries like technology or finance typically contribute to higher compensation in these positions.

What is Customer Service Technology?

Customer Service Technology refers to the tools, software, and systems used by businesses to manage and enhance customer interactions. This includes platforms like customer relationship management (CRM) systems, chatbots, helpdesk software, and communication channels such as email, live chat, and social media. These technologies help streamline customer support processes, improve response times, and provide a more personalized experience for customers. By leveraging these tools, companies can better track customer issues, analyze feedback, and deliver efficient solutions.

What does a customer service tech do?

A customer service technician assists customers by troubleshooting technical issues, providing product support, and resolving service problems. They often use diagnostic tools, communicate via phone or chat, and may require technical certifications or knowledge of specific software or hardware systems.

What is the role of technology in customer service?

In customer service roles, technology enables efficient communication through tools like live chat, email, and social media platforms. It also supports data management, automation, and analytics to improve response times and personalize customer interactions.

What is the difference between Customer Service Technology vs Customer Support Specialist?

AspectCustomer Service TechnologyCustomer Support Specialist
Required CredentialsTechnical certifications, knowledge of CRM and support softwareCustomer service training, communication skills
Work EnvironmentTech-focused, often in call centers or support centersCustomer-facing, in call centers or retail settings
Employer & Industry UsageTech companies, service providers, e-commerceRetail, telecom, service industries
Common Search & ComparisonFocus on technical support tools and systemsFocus on direct customer interaction and issue resolution

Customer Service Technology roles primarily involve managing support systems and technical tools to enhance customer service. In contrast, Customer Support Specialists focus on direct customer interactions to resolve issues. Both roles are essential in customer service but differ in their focus and skill requirements.

How does a Customer Service Technology professional typically collaborate with other departments to enhance customer support?

Customer Service Technology professionals often work closely with IT, product development, and operations teams to implement and maintain support platforms, such as CRM systems and chatbots. They gather feedback from frontline customer service agents and analyze support data to recommend technological improvements. Regular cross-departmental meetings and project collaborations ensure that technology solutions align with both business goals and customer needs, fostering a seamless and efficient customer experience.

How can I make 2000 a week working from home?

Customer Service Technology roles can pay $2000 or more weekly if you have extensive experience, strong communication skills, and proficiency with customer support tools. Achieving this income often involves working full-time, handling high-volume or specialized support, and possibly earning certifications to increase your earning potential.
More about Customer Service Technology jobs
What job categories do people searching Customer Service Technology jobs look for? The top searched job categories for Customer Service Technology jobs are:
Customer Service Technology jobs near you
Customer Service Tech II (IT Support Tech)

Customer Service Tech II (IT Support Tech)

System One

Washington, DC • On-site

$28.54/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

Customer Service Tech II (IT Support Technician) Location: Washington, DC | Onsite Compensation: $28.54 Security Clearance: Ability to obtain and maintain SEC Public Trust

Responsibilities

  • Provide second-level technical support for SEC personnel, resolving complex hardware, software, and connectivity issues that cannot be addressed at first contact.
  • Perform desk-side and service desk support, including workstation imaging, deployment, and enterprise software/peripheral configuration.
  • Manage incident and request tickets in the enterprise ticketing system, ensuring accurate categorization, prioritization, and documentation.
  • Coordinate with internal and external support teams to ensure timely resolution of escalated issues.
  • Assist with user training and provide guidance on best practices for SEC IT systems and tools.
  • Participate in continuous service improvement activities to enhance operational efficiency and user experience.
Requirements
  • Must meet contract citizenship/work authorization requirements.
  • Ability to obtain and maintain SEC Public Trust (or higher if required).
  • Bachelor's degree.
  • Minimum 4 years of IT support experience in a service desk or desk-side environment.
  • Strong knowledge of Windows and macOS operating systems, hardware troubleshooting, and enterprise applications.
  • Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow).
  • Experience with workstation imaging, deployment, and enterprise software configuration.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI- Ref: #851-Rockville-S1

Apply