ZipRecruiter

Log In

2

Work From Home Customer Service Evaluation Jobs (NOW HIRING)

Sagility

$15/hr

Job title Work from Home: Customer Service Representative (Healthcare) About Sagility Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare ...

Posted today

next page

Showing results 1-20

All Jobsremote JobsWork From Home Customer Service Evaluation Jobs

Work From Home Customer Service Evaluation information

See salary details

$9

$18

$26

How much do work from home customer service evaluation jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for work from home customer service evaluation in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a work from home customer service evaluation?

A Work From Home Customer Service Evaluation job involves assessing customer service quality by interacting with businesses via phone, chat, or email. Evaluators provide feedback on professionalism, problem resolution, and overall customer experience. This role helps companies improve their services based on real customer interactions. It is typically a remote, flexible position that may be part-time or freelance.

What does a typical workday look like for a work from home customer service evaluation?

A typical day in this role involves reviewing and assessing recorded or live customer service interactions, compiling reports on agent performance, and providing detailed feedback for improvement. You may participate in virtual meetings with quality assurance teams or customer service managers to align evaluation criteria and discuss findings. The work is often independent, but there are frequent opportunities to collaborate with team members and communicate insights to management. This structure allows for a high level of flexibility while still supporting a collaborative, results-driven work environment.

What are the key skills and qualifications needed to thrive in the work from home customer service evaluation position, and why are they important?

To thrive as a Work From Home Customer Service Evaluation professional, you should have strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with CRM systems, customer feedback analytics platforms, and sometimes certification in quality assurance or Six Sigma can be beneficial. Excellent communication, objectivity, and time management are crucial soft skills for evaluating interactions and providing constructive feedback. These abilities ensure accurate assessment of customer experiences, which helps organizations enhance service standards and client satisfaction.

More about Work From Home Customer Service Evaluation jobs

What cities are hiring for Work From Home Customer Service Evaluation jobs?

Cities with the most Work From Home Customer Service Evaluation job openings:

What states have the most Work From Home Customer Service Evaluation jobs?

States with the most job openings for Work From Home Customer Service Evaluation jobs include:

What job categories do people searching Work From Home Customer Service Evaluation jobs look for?

The top searched job categories for Work From Home Customer Service Evaluation jobs are:

Work From Home Customer Service Evaluation jobs near you
Infographic showing various Work From Home Customer Service Evaluation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Work From Home Customer Service

Globe Life American Income Division

Killeen, TX • Remote

$14.25 - $19.50/hr

Full-time

Medical, Life

Posted 17 days ago

Job description

Remote Customer Service Representative - Benefits Advisor (Work From Home)
Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)Join AO - Where Opportunity, Growth & Flexibility Come Together
Are you looking for a rewarding career that offers flexibility, professional development, and the opportunity to make a meaningful difference?
AO is seeking motivated, service-oriented professionals to join our growing team as a Remote Customer Service Representative - Benefits Advisor. In this role, you'll work directly with clients who have requested information regarding their benefits, helping them understand their options while delivering exceptional customer service and ongoing support through virtual appointments.
Whether you're beginning a new career or bringing experience in customer service, healthcare, hospitality, retail, education, banking, call center operations, or sales, we provide the training, mentorship, and support needed to help you succeed.
No prior insurance experience is required.About AO
For more than 70 years, AO has proudly helped protect working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we combine financial strength with a people-first culture that emphasizes mentorship, professional development, and long-term career growth.
Our fully remote work environment allows our representatives to build successful careers from home while receiving ongoing coaching, leadership development, and performance-based advancement opportunities.What You'll DoCustomer Service & Client Support
As a Remote Customer Service Representative - Benefits Advisor, you'll work with clients who have requested information about their available benefits and coverage options.
Responsibilities include:
  • Meet with clients virtually through Zoom and scheduled phone appointments
  • Answer questions regarding available benefits and supplemental coverage
  • Review existing policies and explain available solutions
  • Assist clients with applications, enrollments, and benefit updates
  • Provide ongoing customer service and follow-up support
  • Maintain accurate client records and documentation
  • Help clients understand their available financial protection options
  • Build long-term relationships through professionalism, trust, and exceptional service
Professional Development
  • Participate in virtual training and mentorship programs
  • Attend leadership development and coaching sessions
  • Learn industry products, systems, and best practices
  • Collaborate with a supportive remote team
  • Continue developing communication, customer service, and leadership skills
What We Offer100% Remote Work
  • Work from anywhere within the United States
  • Flexible scheduling options
  • No commuting
  • Modern virtual work environment
Weekly Pay & Performance Bonuses
  • Weekly compensation
  • Performance-based incentives
  • Leadership bonuses
  • Recognition programs
Comprehensive Training
  • Structured onboarding
  • Ongoing mentorship
  • Weekly virtual coaching
  • Leadership development opportunities
Benefits
Eligible representatives may have access to:
  • Medical reimbursement program
  • Company-supported life insurance
  • Residual income opportunities
  • Union-supported work environment
  • Leadership conferences and incentive travel
  • Industry-leading virtual technology and collaboration tools
Career Advancement
  • Performance-based promotions
  • Clear leadership pathways
  • Promotion-from-within culture
  • Long-term professional growth
Qualifications
We're looking for individuals who demonstrate:
  • Excellent communication and interpersonal skills
  • Strong customer service mindset
  • Positive attitude and willingness to learn
  • Self-motivation and accountability
  • Ability to work independently in a remote environment
  • Adaptability and problem-solving skills
  • Professionalism and integrity
  • Desire for continuous personal and professional growth
Helpful Experience (Not Required)
Experience in any of the following areas is beneficial:
  • Customer Service
  • Customer Support
  • Client Relations
  • Healthcare
  • Retail
  • Hospitality
  • Sales
  • Administrative Support
  • Call Center Operations

No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are ready to build a rewarding long-term career.Requirements
Applicants must:
  • Be at least 18 years of age
  • Be legally authorized to work in the United States
  • Be physically located within the United States
  • Have access to a computer or laptop
  • Maintain reliable high-speed internet
  • Have webcam and microphone capability
  • Maintain a quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.Ready to Grow with AO?
If you're looking for a flexible remote career where your communication skills, commitment to service, and desire to grow are valued, we'd love to hear from you.
Apply today and discover how a career with AO can help you build your future while making a positive impact on the lives of working families.Work From Home. Help Families. Grow Your Career. Build Your Future. 🚀

Apply