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Work From Home Customer Service Evaluation Jobs (NOW HIRING)

Sagility

$15/hr

Work from Home: Customer Service Representative (Healthcare) Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and ...

Sagility LLC

$15/hr

Work from Home: Customer Service Representative (Healthcare) Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and ...

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How much do work from home customer service evaluation jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for work from home customer service evaluation in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a typical workday look like for a work from home customer service evaluation?

A typical day in this role involves reviewing and assessing recorded or live customer service interactions, compiling reports on agent performance, and providing detailed feedback for improvement. You may participate in virtual meetings with quality assurance teams or customer service managers to align evaluation criteria and discuss findings. The work is often independent, but there are frequent opportunities to collaborate with team members and communicate insights to management. This structure allows for a high level of flexibility while still supporting a collaborative, results-driven work environment.

What is a work from home customer service evaluation?

A Work From Home Customer Service Evaluation job involves assessing customer service quality by interacting with businesses via phone, chat, or email. Evaluators provide feedback on professionalism, problem resolution, and overall customer experience. This role helps companies improve their services based on real customer interactions. It is typically a remote, flexible position that may be part-time or freelance.

What are the key skills and qualifications needed to thrive in the work from home customer service evaluation position, and why are they important?

To thrive as a Work From Home Customer Service Evaluation professional, you should have strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with CRM systems, customer feedback analytics platforms, and sometimes certification in quality assurance or Six Sigma can be beneficial. Excellent communication, objectivity, and time management are crucial soft skills for evaluating interactions and providing constructive feedback. These abilities ensure accurate assessment of customer experiences, which helps organizations enhance service standards and client satisfaction.

More about Work From Home Customer Service Evaluation jobs
What cities are hiring for Work From Home Customer Service Evaluation jobs? Cities with the most Work From Home Customer Service Evaluation job openings:
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Work From Home Customer Service Evaluation jobs near you
Infographic showing various Work From Home Customer Service Evaluation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Work from Home: Customer Service Representative (Healthcare)

Sagility

Concord, NC • Remote

$14 - $15/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

62nd of 71 rated call and contact centers

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Work from Home: Customer Service Representative (Healthcare)

Job Description:

Elevate Your Career with Sagility
Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.

Become Part of a Team That S.O.A.R,s!

  • S Spark Curiosity
  • O One Team, One Direction
  • A Action for Results
  • R Right by Right Purpose

We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate

human connection that makes our service exceptional.

Benefits You Will Enjoy:

  • Competitive pay: $14.00 - $15.00/hour.
  • Performance-based incentives.
  • Paid training in a cutting-edge virtual training environment.
  • Comprehensive health coverage (available after 90 days).
  • Employee wellness and engagement programs.
  • Career advancement opportunities: 90% of our leaders started as Customer Service Representatives.

Your Role:

  • Handle incoming calls promptly and professionally.
  • Research and provide effective resolutions to customer inquiries.
  • Accurately document call details.
  • Communicate empathetically and diplomatically with clear, professional articulation.
  • Meet team goals for quality and customer satisfaction daily.

What You Bring to the Table:

  • Commitment to excellence and a positive attitude.
  • Strong communication and interpersonal skills.
  • Comfort in a fast-paced, team-oriented environment.
  • Proficiency in navigating computer applications.
  • Desire to exceed customer expectations and grow professionally.
  • Previous healthcare experience is a plus.
  • At least 1 year of experience in a call center environment is required.

Job Requirements:

  • Must be 18 years or older.
  • High School Diploma or equivalent.
  • Minimum of 1 year at a single job, preferably in customer service.
  • Reliable attendance, with no absences in the first 90 days.
  • Typing at least 25 WPM.
  • Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
  • Secure, private work area at home.
  • Flexible availability, including weekends.

Additional Perks:

  • Daily Pay.
  • Medical, Dental, and Vision coverage.
  • Life Insurance.
  • Short-Term and Long-Term Disability options.
  • Flexible Spending Account (FSA).
  • Employee Assistance Program.
  • 401(k) with employer contribution.
  • Paid Time Off (PTO).
  • Tuition Reimbursement.

As a work-from-home team member, you are required to participate in active camera sessions for your role. You will be expected to remain on camera throughout onboarding and training and be available on camera as needed once in production. This is a standard requirement for the position; failure to meet this expectation will result in separation from employment.

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:

Work@Home USAUnited States of America

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