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Old Navy Customer Service Jobs (NOW HIRING)

Old Navy

Retail Sales Associate - Preston T/C

Plano, TX

$14 - $16/hr

About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, yo ... Seek out and engage with customers to drive sales and service using suggestive selling. * Enhance ...

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How much do old navy customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for old navy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed for Old Navy Customer Service?

To thrive as an Old Navy Customer Service representative, you need strong communication skills, attention to detail, and basic computer proficiency, typically requiring a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory tracking software, and internal customer service platforms is generally expected. Outstanding interpersonal skills, patience, and a positive attitude help employees provide excellent service and resolve customer concerns effectively. These abilities ensure customer satisfaction, smooth store operations, and contribute to achieving store sales goals in a fast-paced retail environment.

What is an Old Navy Customer Service?

An Old Navy Customer Service job involves assisting customers with inquiries, processing transactions, handling returns, and ensuring a positive shopping experience. Employees provide support in-store or via phone and online channels, addressing concerns and helping customers find products. Strong communication and problem-solving skills are essential for success in this role.

How to get hired at Old Navy Customer Service?

To get hired as an Old Navy Customer Service associate, applicants should submit an online application through the company's careers website, highlighting relevant customer service experience and strong communication skills. The hiring process may include an interview and background check, and previous retail or customer service experience can improve chances of selection.

What does an Old Navy Customer Service team member do?

A typical workday for an Old Navy Customer Service representative includes assisting customers on the sales floor, processing transactions at the register, handling returns or exchanges, and responding to customer inquiries both in-person and by phone. Team members often collaborate with other associates to restock merchandise, maintain store cleanliness, and set up promotional displays. The role is dynamic and fast-paced, requiring employees to alternate between helping customers directly and performing essential operational tasks. Flexibility and teamwork are key, as schedules may include evenings, weekends, and holidays to meet the needs of the business.

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What states have the most Old Navy Customer Service jobs?

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Old Navy Customer Service jobs near you
Infographic showing various Old Navy Customer Service job openings in the United States as of August 2026, with employment types broken down into 66% Full Time, 30% Part Time, and 4% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Retail Sales Associate, Full Time (Customer Operations) - Capital Mall

Old Navy

Olympia, WA

$18 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the role

As a FT Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .

What you'll do
  • Consistently treat all customers and employees with respect and contribute to a positive work environment. 
  •  Promote loyalty by educating customers about our loyalty programs. 
  •  Seek out and engage with customers to drive sales and service using suggestive selling. 
  •  Enhance customer experience using all omnichannel offerings. 
  •  Be accountable to personal goals which contribute to overall store goals and results. 
  •  Support sales floor, fitting room, cash wrap, back of house, as required. 
  •  Maintain a neat, clean and organized work center. 
  •  Handle all customer interactions and potential issueseturns courteously and professionally.
  • Execute operational processes effectively and efficiently. 
Who you are
  • A good communicator with the ability to effectively interact with customers and your team to meet goals. 
  • A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. 
  • Passionate about retail and thrive in a fastpaced environment. 
  • A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required. 
  • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. 
  • Able to utilize retail technology. 
  • Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. 

Hourly Range: $18.00 - $18.50
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Old Navy
  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

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