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Automotive Customer Service Representative Jobs in Ohio

Security Finance

Customer Service Representative

Cleveland, OH · On-site

$15.50 - $21/hr

With this role, you will have the opportunity to help them through their automobile financing needs ... You'll know you are a successful Customer Service Representative when you: * Provide outstanding ...

Security Finance

Customer Service Representative

Cleveland, OH · On-site

$15.50 - $21/hr

With this role, you will have the opportunity to help them through their automobile financing needs ... You'll know you are a successful Customer Service Representative when you: * Provide outstanding ...

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All JobsAutomotive Customer Service Representative JobsAutomotive Customer Service Representative Jobs in Ohio

Automotive Customer Service Representative information

See Ohio salary details

$9

$17

$29

How much do automotive customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for automotive customer service representative in Ohio is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $20.10 per hour, depending on experience, location, and employer.

What does an automotive customer service representative do?

An Automotive Customer Service Representative assists customers with inquiries related to automotive products and services, such as scheduling service appointments, answering questions about repairs or warranties, and processing orders or payments. They act as a liaison between the customer and the service or sales departments, ensuring a smooth and positive experience. Their role often involves handling complaints, providing information on products and services, and maintaining customer records to help build lasting relationships. Strong communication and problem-solving skills are essential for this position.

What does an automotive customer service representative do?

As an automotive customer service representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. Other duties include setting up appointments, connecting with new leads and following up with old leads, and developing positive working relationships with the sales team. In some positions, you may also collect payments or arrange for billing. You typically use CRM software to keep leads and customer files organized and updated.

What are the key skills and qualifications needed to thrive as an automotive customer service representative, and why are they important?

To thrive as an Automotive Customer Service Representative, you need a solid understanding of automotive products and services, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and point-of-sale tools is commonly required. Outstanding problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer concerns. These competencies are vital to ensuring customer satisfaction, repeat business, and effective resolution of service issues in a competitive automotive market.

How does an automotive customer service representative typically interact with other departments within a dealership or service center?

As an Automotive Customer Service Representative, you will frequently collaborate with technicians, sales staff, and parts departments to ensure customers receive accurate information and timely service. Regular coordination is required to schedule appointments, relay customer concerns, and provide updates on the status of vehicles. Building strong working relationships across departments helps resolve issues efficiently and enhances the overall customer experience. This teamwork-driven environment is both dynamic and rewarding, especially for those who enjoy problem-solving and communication.

What is the difference between Automotive Customer Service Representative vs Automotive Sales Associate?

AspectAutomotive Customer Service RepresentativeAutomotive Sales Associate
CredentialsHigh school diploma; customer service experienceHigh school diploma; sales training often preferred
Work EnvironmentDealerships, service centers, call centersShowroom, dealership floor, sales offices
Employer & Industry UsageAutomotive dealerships, service departmentsCar dealerships, automotive retail
Primary FocusCustomer support, service scheduling, issue resolutionVehicle sales, customer engagement, closing deals

While both roles work within automotive dealerships, Automotive Customer Service Representatives focus on supporting customers with service needs and inquiries, whereas Automotive Sales Associates primarily handle vehicle sales and customer acquisition. Understanding these differences helps job seekers identify the right career path in the automotive industry.

More about Automotive Customer Service Representative jobs

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What job categories do people searching Automotive Customer Service Representative jobs in Ohio look for?

The top searched job categories for Automotive Customer Service Representative jobs in Ohio are:

What cities in Ohio are hiring for Automotive Customer Service Representative jobs?

Cities in Ohio with the most Automotive Customer Service Representative job openings:

What are popular job titles related to Automotive Customer Service Representative jobs in OH?

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Automotive Customer Service Representative jobs near you
Infographic showing various Automotive Customer Service Representative job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,949 per year, or $17.8 per hour.

AUTOMOTIVE CUSTOMER SERVICE ADVISOR

Yark Automotive Group

Toledo, OH • On-site

Full-time

Medical, PTO

Re-posted 11 days ago

Yark Automotive Group rating

7.7

Company rating: 7.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

34th of 157 rated car dealerships

Job description

Job Type
Full-time
Description
Yark Automotive, the largest dealership group in Northwest Ohio is continuing to grow and expand! We are consistently voted as one of the best employers in the region because we care about our employees. We are not the "typical car dealership" with unachievable goals and no support! We are focused on getting you the career in Automotive that you want to have! Our Employees love working for Yark because they receive the growth and infrastructure you will find at a corporation but the personal attention of a family owned business!
Business is Booming at our Dealerships! We are currently seeking a dynamic Customer Service Advisor to join our world class service team. We have an immediate opening for a motivated, seasoned service department team player. This is an outstanding opportunity for a rewarding career with a mission driven company.
  • Do you thrive in a fast paced, professional environment with unlimited career growth potential?
  • Are you an enthusiastic and trustworthy individual with a strong work ethic?
  • Do you have a proven record of success with verifiable CSI scores?

Then Yark Automotive is "just what you're looking for"
Duties include but are not limited to:
  • Provide high quality customer service and satisfaction at or above company standards
  • Sales skills, great communication, and excellent customer service skills are a must.
  • Maintain good working relations with customers and coworkers
  • Motivated to work with a dynamic and high-performing service selling and technical team
  • Effectively managing the work load and schedule
  • Effectively operating within the service department to achieve overall business performance objectives, including sales, productivity, and profitability goals
  • Assist in diagnosing vehicle problems, warranties, services, and repairs
  • Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations
  • Perform other duties as assigned by Management

Requirements
  • Automotive experience NOT required
  • High school diploma or equivalent.
  • Valid driver license in the state that you will work and a good driving record
  • Great attitude with high-energy personality
  • Excellent customer service skills
  • Professional appearance and work ethic
  • Ability to work well in a process driven environment
  • Outstanding communication skills in both verbal and written.

Benefits Include:
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.
Our team members also enjoy a comprehensive benefits program including:
Medical, Employee discounts on vehicle purchases, parts, and service, vacation and additional paid time off programs
Comprehensive employee recognition programs.
Opportunities for career advancement.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.
Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
No phone calls please.

What Yark Automotive Group employees say

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