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Automotive Customer Service Representative Jobs in Michigan

TTEC

Customer Service Representative

Dearborn, MI

$22/hr

Customer Service Representative Apply now Save jobSaved job Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer ...

Penske Automotive Group

Customer Service Representative

MI · On-site

$15.25 - $20.75/hr

JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and inclusive ... The Customer Service Representative supports the dealership by working alongside sales, service ...

Percepta

Customer Service Representative

Allen Park, MI · On-site

$22/hr

Customer Service Representative Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Service Representative working ...

Percepta

Customer Service Representative

Dearborn, MI · On-site

$22/hr

Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Service Representative working onsite in Allen Park, Michigan ...

Percepta

Customer Service Representative

Dearborn, MI · On-site

$22/hr

Description Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Service Representative working onsite in Allen Park ...

Percepta

Customer Service Representative

Dearborn, MI

$22/hr

Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Service Representative working onsite in Allen Park, Michigan ...

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All JobsAutomotive Customer Service Representative JobsAutomotive Customer Service Representative Jobs in Michigan

Automotive Customer Service Representative information

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How much do automotive customer service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for automotive customer service representative in Michigan is $16.29, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $18.46 per hour, depending on experience, location, and employer.

What does an automotive customer service representative do?

An Automotive Customer Service Representative assists customers with inquiries related to automotive products and services, such as scheduling service appointments, answering questions about repairs or warranties, and processing orders or payments. They act as a liaison between the customer and the service or sales departments, ensuring a smooth and positive experience. Their role often involves handling complaints, providing information on products and services, and maintaining customer records to help build lasting relationships. Strong communication and problem-solving skills are essential for this position.

What does an automotive customer service representative do?

As an automotive customer service representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. Other duties include setting up appointments, connecting with new leads and following up with old leads, and developing positive working relationships with the sales team. In some positions, you may also collect payments or arrange for billing. You typically use CRM software to keep leads and customer files organized and updated.

How does an automotive customer service representative typically interact with other departments within a dealership or service center?

As an Automotive Customer Service Representative, you will frequently collaborate with technicians, sales staff, and parts departments to ensure customers receive accurate information and timely service. Regular coordination is required to schedule appointments, relay customer concerns, and provide updates on the status of vehicles. Building strong working relationships across departments helps resolve issues efficiently and enhances the overall customer experience. This teamwork-driven environment is both dynamic and rewarding, especially for those who enjoy problem-solving and communication.

What is the difference between Automotive Customer Service Representative vs Automotive Sales Associate?

AspectAutomotive Customer Service RepresentativeAutomotive Sales Associate
CredentialsHigh school diploma; customer service experienceHigh school diploma; sales training often preferred
Work EnvironmentDealerships, service centers, call centersShowroom, dealership floor, sales offices
Employer & Industry UsageAutomotive dealerships, service departmentsCar dealerships, automotive retail
Primary FocusCustomer support, service scheduling, issue resolutionVehicle sales, customer engagement, closing deals

While both roles work within automotive dealerships, Automotive Customer Service Representatives focus on supporting customers with service needs and inquiries, whereas Automotive Sales Associates primarily handle vehicle sales and customer acquisition. Understanding these differences helps job seekers identify the right career path in the automotive industry.

What are the key skills and qualifications needed to thrive as an automotive customer service representative, and why are they important?

To thrive as an Automotive Customer Service Representative, you need a solid understanding of automotive products and services, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and point-of-sale tools is commonly required. Outstanding problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer concerns. These competencies are vital to ensuring customer satisfaction, repeat business, and effective resolution of service issues in a competitive automotive market.
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Cities in Michigan with the most Automotive Customer Service Representative job openings:

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Automotive Customer Service Representative jobs near you
Infographic showing various Automotive Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,875 per year, or $16.3 per hour.

Automotive Customer Representative

Randy Wise Automotive Team

Ortonville, MI • On-site

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Job description

At the Randy Wise Automotive Team in Ortonville, we believe that buying a car should be one of the most exciting days of a person's life. We aren't just selling vehicles; we are helping our community members find the transportation they need to get to work, take their kids to soccer practice, and head out on weekend road trips. We have built our reputation on kindness, honesty, and a commitment to making every person who walks through our doors feel like family. As an Automotive Customer Representative, you will be the face of this mission. You will spend your days meeting new people, learning their stories, and helping them make decisions they feel good about. You won't find high-pressure tactics here—just a supportive team that wants to help you succeed. If you enjoy connecting with people and want to build a career in a welcoming environment where your personality is your greatest asset, we want to meet you.

Responsibilities

Welcome every visitor to our showroom with a genuine smile and a helping hand.

Listen closely to what our neighbors are looking for in a vehicle and help them find the perfect match.

Guide customers through our inventory, answering questions about features and options with transparency.

Coordinate test drives and ensure every customer feels comfortable and informed throughout the process.

Follow up with potential buyers to see how their search is going and offer continued assistance.

Collaborate with the rest of the team to keep our showroom inviting and organized.

Requirements

Valid driver's license with a clean driving record.

Strong comfort level with face-to-face interactions and building rapport.

Basic computer skills for navigating inventory and customer management systems.

Clear and honest communication style.

Ability to work a flexible schedule, including weekends.

Prior experience in customer service or retail is helpful but not mandatory.

Benefits
Health Insurance###Dental Insurance###Vision Insurance###Life Insurance###Disability Insurance###Career Growth Opportunities###Retirement Plan###