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Automotive Customer Service Representative Jobs in Michigan

Micro Auto Paint & Supplies, Inc.

Be Seen First

Customer Service Representative

Highland Park, MI · On-site

$17/hr

We are seeking a Customer Service Representative to join our Micro Auto Group team! Hours: Monday ... Some automotive knowledge is required for this position. Responsibilities: · Provide customer ...

Wieland Group

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative Job Location US-MI-Roseville ID 2026-4219 # of Openings 1 Posted ... We provide a large product and service portfolio including power, automotive, ammunition, coinage ...

sasholdings

Customer Service Representative

Troy, MI · On-site

$19/hr

Adhere to Suburban Automotive Service's DRIVEN values and align business practices to support the SAS mission and vision. Customer Service Representative Qualifications and Skills: * Ability to read ...

Wieland

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

We provide a large product and service portfolio including power, automotive, ammunition, coinage ... The Customer Service Representative will serve as a customer-facing representative with advanced ...

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All JobsAutomotive Customer Service Representative JobsAutomotive Customer Service Representative Jobs in Michigan

Automotive Customer Service Representative information

See Michigan salary details

$8

$16

$27

How much do automotive customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for automotive customer service representative in Michigan is $16.29, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $18.46 per hour, depending on experience, location, and employer.

What does an automotive customer service representative do?

An Automotive Customer Service Representative assists customers with inquiries related to automotive products and services, such as scheduling service appointments, answering questions about repairs or warranties, and processing orders or payments. They act as a liaison between the customer and the service or sales departments, ensuring a smooth and positive experience. Their role often involves handling complaints, providing information on products and services, and maintaining customer records to help build lasting relationships. Strong communication and problem-solving skills are essential for this position.

What does an automotive customer service representative do?

As an automotive customer service representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. Other duties include setting up appointments, connecting with new leads and following up with old leads, and developing positive working relationships with the sales team. In some positions, you may also collect payments or arrange for billing. You typically use CRM software to keep leads and customer files organized and updated.

What are the key skills and qualifications needed to thrive as an automotive customer service representative, and why are they important?

To thrive as an Automotive Customer Service Representative, you need a solid understanding of automotive products and services, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and point-of-sale tools is commonly required. Outstanding problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer concerns. These competencies are vital to ensuring customer satisfaction, repeat business, and effective resolution of service issues in a competitive automotive market.

How does an automotive customer service representative typically interact with other departments within a dealership or service center?

As an Automotive Customer Service Representative, you will frequently collaborate with technicians, sales staff, and parts departments to ensure customers receive accurate information and timely service. Regular coordination is required to schedule appointments, relay customer concerns, and provide updates on the status of vehicles. Building strong working relationships across departments helps resolve issues efficiently and enhances the overall customer experience. This teamwork-driven environment is both dynamic and rewarding, especially for those who enjoy problem-solving and communication.

What is the difference between Automotive Customer Service Representative vs Automotive Sales Associate?

AspectAutomotive Customer Service RepresentativeAutomotive Sales Associate
CredentialsHigh school diploma; customer service experienceHigh school diploma; sales training often preferred
Work EnvironmentDealerships, service centers, call centersShowroom, dealership floor, sales offices
Employer & Industry UsageAutomotive dealerships, service departmentsCar dealerships, automotive retail
Primary FocusCustomer support, service scheduling, issue resolutionVehicle sales, customer engagement, closing deals

While both roles work within automotive dealerships, Automotive Customer Service Representatives focus on supporting customers with service needs and inquiries, whereas Automotive Sales Associates primarily handle vehicle sales and customer acquisition. Understanding these differences helps job seekers identify the right career path in the automotive industry.

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Automotive Customer Service Representative jobs near you
Infographic showing various Automotive Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,875 per year, or $16.3 per hour.

Concierge Customer Service Representative

Percepta

Dearborn, MI • On-site

$16 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Percepta rating

5.9

Company rating: 5.9 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

38th of 72 rated call and contact centers

Job description

Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Concierge Customer Service Representative (specializing in the automotive industry) working onsite in Allen Park, Michigan, you'll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.
What You'll Be Doing
The Concierge Customer Service Representative is a trusted expert and the welcoming voice of an innovative new program designed to support consumers with mobility challenges. In this dynamic role, you'll deliver exceptional service and specialized guidance while helping shape a first-of-its-kind experience that connects users through a modern social media platform-via phone, video chat, or online chat. You'll play a key role in creating meaningful, accessible, and seamless interactions that make a real difference in people's daily lives.
During a Typical Day, You'll
  • Deliver an exceptional, high-quality member experience in every interaction, serving as a trusted guide through a modern, innovative technology experience.
  • Build strong, meaningful relationships with members by providing empathetic, high-touch support that fosters trust, loyalty, and long-term engagement.
  • Provide clear, insightful guidance and hands-on support to members in need.
  • Diagnose issues accurately and resolve them through effective coaching and education.
  • Collaborate with legacy app owners to troubleshoot and drive timely resolution of complex issues.
  • Investigate and resolve billing and payment inquiries with accuracy and attention to detail.
  • Own the end-to-end member experience, making informed decisions on escalation and resolution to ensure satisfaction and retention.
  • Proactively identify opportunities for improvement and contribute innovative ideas to enhance program excellence.

What You Bring to the Role
  • High school diploma required; an associate or bachelor's degree is a plus
  • 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing
  • A passion for exceptional customer service, the automotive industry, and cutting-edge technology
  • Excellent communication skills - both verbal and written
  • Savvy with the use of technology, software, and social media (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

What You Can Expect
  • Starting pay range of $16.00 - $22.00 per hour (based on experience and other factors)
  • Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options
  • Traditional 401(k) Retirement Plan
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement and Training & Development Programs (Percepta College)
  • Employee Assistance Program (EAP)
  • Employee Discount Program
  • Award-Winning Employee Rewards & Recognition Program (Perci Perks)

About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
  • Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow.
  • Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction.
  • Leave it better - We take ownership and leave every process, person, and place better than we found it.
  • Win together - We succeed as one-celebrating, supporting, and showing up for each other.
  • Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite

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