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Automotive Customer Service Representative information

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How much do automotive customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for automotive customer service representative in the United States is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.15 per hour, depending on experience, location, and employer.

What does an automotive customer service representative do?

An Automotive Customer Service Representative assists customers with inquiries related to automotive products and services, such as scheduling service appointments, answering questions about repairs or warranties, and processing orders or payments. They act as a liaison between the customer and the service or sales departments, ensuring a smooth and positive experience. Their role often involves handling complaints, providing information on products and services, and maintaining customer records to help build lasting relationships. Strong communication and problem-solving skills are essential for this position.

What does an automotive customer service representative do?

As an automotive customer service representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. Other duties include setting up appointments, connecting with new leads and following up with old leads, and developing positive working relationships with the sales team. In some positions, you may also collect payments or arrange for billing. You typically use CRM software to keep leads and customer files organized and updated.

What are the key skills and qualifications needed to thrive as an automotive customer service representative, and why are they important?

To thrive as an Automotive Customer Service Representative, you need a solid understanding of automotive products and services, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and point-of-sale tools is commonly required. Outstanding problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer concerns. These competencies are vital to ensuring customer satisfaction, repeat business, and effective resolution of service issues in a competitive automotive market.

How does an automotive customer service representative typically interact with other departments within a dealership or service center?

As an Automotive Customer Service Representative, you will frequently collaborate with technicians, sales staff, and parts departments to ensure customers receive accurate information and timely service. Regular coordination is required to schedule appointments, relay customer concerns, and provide updates on the status of vehicles. Building strong working relationships across departments helps resolve issues efficiently and enhances the overall customer experience. This teamwork-driven environment is both dynamic and rewarding, especially for those who enjoy problem-solving and communication.

What is the difference between Automotive Customer Service Representative vs Automotive Sales Associate?

AspectAutomotive Customer Service RepresentativeAutomotive Sales Associate
CredentialsHigh school diploma; customer service experienceHigh school diploma; sales training often preferred
Work EnvironmentDealerships, service centers, call centersShowroom, dealership floor, sales offices
Employer & Industry UsageAutomotive dealerships, service departmentsCar dealerships, automotive retail
Primary FocusCustomer support, service scheduling, issue resolutionVehicle sales, customer engagement, closing deals

While both roles work within automotive dealerships, Automotive Customer Service Representatives focus on supporting customers with service needs and inquiries, whereas Automotive Sales Associates primarily handle vehicle sales and customer acquisition. Understanding these differences helps job seekers identify the right career path in the automotive industry.

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Automotive Customer Service Representative jobs near you
Infographic showing various Automotive Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,866 per year, or $18.7 per hour.

Customer Service Representative

Diehl Automotive Group

Pittsburgh, PA • On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Diehl Automotive rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

43rd of 159 rated car dealerships

Job description

FULL-TIME CUSTOMER SERVICE REPRESENTATIVE
Diehl Collision of South Hills – Pittsburgh, PA

Diehl Collision of South Hills is growing and looking for a motivated, professional Customer Service Representative to join our team full time!

If you enjoy helping people, staying organized, and being part of a fast-paced automotive environment, this is a great opportunity to build your career with one of the region’s most trusted collision centers.

What You’ll Do:

  • Greet customers in person and over the phone

  • Schedule repair appointments and manage daily workflow

  • Communicate repair updates to customers

  • Coordinate with insurance companies

  • Process paperwork and maintain accurate records

  • Provide exceptional customer service from drop-off to delivery

What We’re Looking For:

  • Strong communication and interpersonal skills

  • Professional appearance and positive attitude

  • Ability to multitask in a busy environment

  • Basic computer skills

  • Previous customer service or automotive experience preferred (but not required)

What We Offer:

  • Competitive pay

  • Full-time hours

  • Health, dental, and vision benefits

  • 401(k) with company match

  • Paid time off

  • Opportunity for growth within Diehl Automotive

Join a team that values professionalism, teamwork, and delivering an exceptional customer experience.

Apply today and become part of the Diehl Difference at Diehl Collision of South Hills!

What Diehl Automotive employees say

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