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Automotive Customer Service Representative Jobs (NOW HIRING)

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Automotive Internet Parts CSR

Levittown, NY · On-site

$70K - $90K/yr

Automotive Internet Parts Customer Service Representative Responsibilities As an Automotive Internet Parts Customer Service Representative, you will manage online automotive parts orders from start ...

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Automotive Customer Service Representative information

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How much do automotive customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for automotive customer service representative in the United States is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.15 per hour, depending on experience, location, and employer.

What does an automotive customer service representative do?

An Automotive Customer Service Representative assists customers with inquiries related to automotive products and services, such as scheduling service appointments, answering questions about repairs or warranties, and processing orders or payments. They act as a liaison between the customer and the service or sales departments, ensuring a smooth and positive experience. Their role often involves handling complaints, providing information on products and services, and maintaining customer records to help build lasting relationships. Strong communication and problem-solving skills are essential for this position.

What does an automotive customer service representative do?

As an automotive customer service representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. Other duties include setting up appointments, connecting with new leads and following up with old leads, and developing positive working relationships with the sales team. In some positions, you may also collect payments or arrange for billing. You typically use CRM software to keep leads and customer files organized and updated.

How does an automotive customer service representative typically interact with other departments within a dealership or service center?

As an Automotive Customer Service Representative, you will frequently collaborate with technicians, sales staff, and parts departments to ensure customers receive accurate information and timely service. Regular coordination is required to schedule appointments, relay customer concerns, and provide updates on the status of vehicles. Building strong working relationships across departments helps resolve issues efficiently and enhances the overall customer experience. This teamwork-driven environment is both dynamic and rewarding, especially for those who enjoy problem-solving and communication.

What is the difference between Automotive Customer Service Representative vs Automotive Sales Associate?

AspectAutomotive Customer Service RepresentativeAutomotive Sales Associate
CredentialsHigh school diploma; customer service experienceHigh school diploma; sales training often preferred
Work EnvironmentDealerships, service centers, call centersShowroom, dealership floor, sales offices
Employer & Industry UsageAutomotive dealerships, service departmentsCar dealerships, automotive retail
Primary FocusCustomer support, service scheduling, issue resolutionVehicle sales, customer engagement, closing deals

While both roles work within automotive dealerships, Automotive Customer Service Representatives focus on supporting customers with service needs and inquiries, whereas Automotive Sales Associates primarily handle vehicle sales and customer acquisition. Understanding these differences helps job seekers identify the right career path in the automotive industry.

What are the key skills and qualifications needed to thrive as an automotive customer service representative, and why are they important?

To thrive as an Automotive Customer Service Representative, you need a solid understanding of automotive products and services, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and point-of-sale tools is commonly required. Outstanding problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer concerns. These competencies are vital to ensuring customer satisfaction, repeat business, and effective resolution of service issues in a competitive automotive market.
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Automotive Customer Service Representative jobs near you
Infographic showing various Automotive Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $38,866 per year, or $18.7 per hour.

Automotive Customer Service Representative Sales Bilingual

Harr Motor Group

Worcester, MA • On-site

Full-time

Medical, PTO

Posted 6 days ago

Job description

BDC Representative – Automotive Sales Support 
New & Used Car Sales | Harr Motor Group
Worcester, MA | $19–$31/hr with Weekly Bonus Pay  About the Role

Harr Auto Group's Credit Express division specializes in helping customers with all types of credit backgrounds find the right vehicle. As a Bilingual Sales Business Development Representative (BDR), you will serve as a trusted first point of contact for our Spanish-speaking customer base — connecting them with financing solutions and showroom appointments in their preferred language. This is a high-energy, phone-forward role that makes a real difference in the community, with strong earning potential.

Position Details

Department: Credit Express – Business Development Center (BDC)

Reports To: BDC Manager

Schedule: Full-time | Rotating schedule including some weekends

Compensation: Hourly base + performance-based incentives

Location: Worcester, MA

Key Responsibilities
  • Handle inbound and outbound calls, texts, and emails for Credit Express leads — in both English and Spanish — in a timely and professional manner
  • Serve as the primary BDC point of contact for Spanish-speaking customers throughout the Worcester region
  • Qualify customers by understanding their credit situation, vehicle needs, and timeline
  • Set and confirm showroom appointments for the sales team
  • Follow up with unsold or uncontacted leads according to BDC processes and cadences
  • Log all customer interactions accurately in the CRM (DriveCentric) in English
  • Assist teammates with Spanish-language customer communications as needed
  • Meet or exceed weekly and monthly appointment and show rate targets
  • Collaborate with Credit Express sales staff to ensure smooth handoffs and a seamless customer experience
  • Maintain professionalism and empathy when working with customers in challenging financial situations
  • Participate in team meetings, training sessions, and ongoing coaching
What We're Looking For
  • Fluent in both Spanish and English — written and verbal —
  • Strong verbal communication skills; confident and comfortable on the phone in both languages
  • Positive, resilient attitude with the ability to handle objections gracefully
  • High level of empathy and professionalism when working with customers who may have credit challenges
  • Ability to multitask and manage a high volume of leads in a fast-paced environment
  • Prior BDC, call center, sales, or customer service experience preferred
  • Automotive industry experience a plus but not required — we will train the right candidate
  • Familiarity with CRM platforms is a plus (DriveCentric experience a bonus)
  • Reliable, punctual, and team-oriented
What We Offer
  • Competitive hourly base pay plus performance bonuses
  • Paid time off: 1 week sick pay and 2 weeks vacation after 90 days of employment
  • Paid training and ongoing development
  • Clear path for growth within the BDC and across Harr Auto Group
  • Supportive, inclusive team environment with engaged leadership
  • Employee discounts on service
  • Health benefits and childcare reimbursement ($100/week)

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