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Automotive Customer Service Representative Jobs (NOW HIRING)

Jiffy Lube

Automotive Customer Service

Franklin, TN · On-site

Customer service or sales experience is preferred, while automotive experience is not required. A valid driver's license is strongly preferred but not required. Job Summary The Customer Service ...

Jiffy Lube

Automotive Customer Service

Riverdale, GA · On-site

Customer service or sales experience is preferred, while automotive experience is not required. A valid driver's license is strongly preferred but not required. Job Summary The Customer Service ...

Jiffy Lube

Automotive Customer Service

Jacksonville, NC · On-site

At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required ! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we ...

ArcelorMittal

Customer Service Representative

Schererville, IN · On-site

$14.50 - $19.75/hr

The Automotive Customer Service Representative (CSR) manages end-to-end order execution for automotive customers. This role serves as the primary point of contact for customer orders, coordinating ...

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Automotive Customer Service Representative information

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How much do automotive customer service representative jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for automotive customer service representative in the United States is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.15 per hour, depending on experience, location, and employer.

What does an Automotive Customer Service Representative do?

An Automotive Customer Service Representative assists customers with inquiries related to automotive products and services, such as scheduling service appointments, answering questions about repairs or warranties, and processing orders or payments. They act as a liaison between the customer and the service or sales departments, ensuring a smooth and positive experience. Their role often involves handling complaints, providing information on products and services, and maintaining customer records to help build lasting relationships. Strong communication and problem-solving skills are essential for this position.

What Does an Automotive Customer Service Representative Do?

As an automotive customer service representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. Other duties include setting up appointments, connecting with new leads and following up with old leads, and developing positive working relationships with the sales team. In some positions, you may also collect payments or arrange for billing. You typically use CRM software to keep leads and customer files organized and updated.

What is the highest paying automotive job?

The highest paying automotive jobs typically include automotive service managers, automotive engineers, and specialized technicians such as collision repair shop owners or automotive design engineers. These roles often require advanced certifications, technical expertise, and experience, with salaries reaching six figures in some cases.

How does an Automotive Customer Service Representative typically interact with other departments within a dealership or service center?

As an Automotive Customer Service Representative, you will frequently collaborate with technicians, sales staff, and parts departments to ensure customers receive accurate information and timely service. Regular coordination is required to schedule appointments, relay customer concerns, and provide updates on the status of vehicles. Building strong working relationships across departments helps resolve issues efficiently and enhances the overall customer experience. This teamwork-driven environment is both dynamic and rewarding, especially for those who enjoy problem-solving and communication.

What's the hardest job at a car dealership?

The automotive customer service representative role can be challenging due to high customer expectations, handling difficult interactions, and managing multiple tasks simultaneously. Success often requires strong communication skills, patience, and knowledge of dealership processes and vehicle products.

What is the difference between Automotive Customer Service Representative vs Automotive Sales Associate?

AspectAutomotive Customer Service RepresentativeAutomotive Sales Associate
CredentialsHigh school diploma; customer service experienceHigh school diploma; sales training often preferred
Work EnvironmentDealerships, service centers, call centersShowroom, dealership floor, sales offices
Employer & Industry UsageAutomotive dealerships, service departmentsCar dealerships, automotive retail
Primary FocusCustomer support, service scheduling, issue resolutionVehicle sales, customer engagement, closing deals

While both roles work within automotive dealerships, Automotive Customer Service Representatives focus on supporting customers with service needs and inquiries, whereas Automotive Sales Associates primarily handle vehicle sales and customer acquisition. Understanding these differences helps job seekers identify the right career path in the automotive industry.

What is automotive customer service?

Automotive customer service involves assisting customers with their vehicle-related needs, such as scheduling repairs, explaining services, and addressing concerns. Automotive Customer Service Representatives typically communicate with clients via phone, email, or in person and need good communication and problem-solving skills. They often work in dealership or repair shop environments and may use customer management software to track interactions.

What are the key skills and qualifications needed to thrive as an Automotive Customer Service Representative, and why are they important?

To thrive as an Automotive Customer Service Representative, you need a solid understanding of automotive products and services, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and point-of-sale tools is commonly required. Outstanding problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer concerns. These competencies are vital to ensuring customer satisfaction, repeat business, and effective resolution of service issues in a competitive automotive market.

What is the highest paying customer service job?

In the customer service field, executive roles such as Customer Service Director or Customer Experience Manager tend to have the highest salaries, often exceeding six figures annually. These positions typically require extensive experience, leadership skills, and sometimes specialized certifications, and they may involve overseeing large teams or strategic planning.
More about Automotive Customer Service Representative jobs
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Automotive Customer Service Representative jobs near you
Infographic showing various Automotive Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,866 per year, or $18.7 per hour.

Customer Service Representative

Tooele Motor Company

Shakopee, MN • On-site

$18 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Automotive Customer Service Representative

Company: Apple Autos (Top Minnesota Workplace)

Compensation: $18.00- $20.00 per hour

Apple Autos is a 6-brand, 7 location automotive company founded on the belief that people come before profit. Our vision is to be famous for extraordinary customer experiences with people who are empowered to create growth and loyalty for a lifetime.

Apple Autos is seeking a dedicated and customer-focused individual to join our team as an Automotive Customer Service Representative. Our dealership has been rated a Top Minnesota Workplace in the Star Tribune for the last 5 years, and we're looking to add a passionate problem-solver to our winning team and help us continue a legacy of excellence. Apple Autos believes in the value of our people and the value of ongoing improvement therefore we offer training programs, scholarships, tuition reimbursement, and career growth and development opportunities.

What You Will Do:
  • Ensure all inbound inquiries are answered promptly, professionally, and according to script.
  • Answering incoming phone calls, directing them to the appropriate department, or taking messages.
  • Schedule customer appointments for the service drive.
  • Assisting customers with inquiries related to automotive products, services, and warranties.
  • Address and resolve customer concerns or issues in a timely and professional manner.
  • Collaborate with other departments to ensure seamless customer experiences.
  • Maintain up-to-date knowledge of our products and service to better assist customers.
  • Document customer interactions and feedback to contribute to continuous improvement.
What We Are Looking For:
  • Previous experience in customer service, preferably in the automotive industry.
  • Excellent communication and interpersonal skills.
  • Friendly and approachable personality.
  • Strong organizational and multitasking abilities.
  • Proficiency in using basic office software.
  • Ability to multitask and thrive in a fast-paced environment.
  • Positive attitude and a willingness to go the extra mile for customers.
Benefits
  • Competitive Pay
  • Flexible Working Hours
  • Advancement Opportunities
  • Scholarships, Tuition Reimbursement, Growth and Development Plans
  • Professional and Respectful Work Environment
  • Medical, Vision, Dental, Health Savings Account, Flexible Spending Account
  • Company Paid Life Insurance along with Voluntary Life and Disability
  • Health Club Reimbursement
  • New and Used Vehicle, Parts, and Service Discounts
  • Vacation, Holiday, Volunteer Time Off
  • 401k with a Company Matching Contribution
  • Employee Assistance Programs
Why Work for Apple Autos
  • We strive to make a positive impact in our world, you will get the opportunity to give back.
  • Internal promotions, we offer our employees the opportunity to advance internally.
  • We encourage teamwork, positivity, and kindness.
  • Learning and development programs are available.
  • We empower our employees to do what is best for our customers, and other employees.
  • Continually giving back to our employees for all their hard work that does not go unnoticed. We offer a variety of fun events to say thank you to our most important assets, our amazing employees.
  • Ranked Top workplaces in MN (2020,2021,2022)

EEO Statement:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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