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Automotive Customer Service Representative Jobs (NOW HIRING)

ArcelorMittal

Customer Service Representative

Schererville, IN · On-site

$14.50 - $19.75/hr

The Automotive Customer Service Representative (CSR) manages end-to-end order execution for automotive customers. This role serves as the primary point of contact for customer orders, coordinating ...

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How much do automotive customer service representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for automotive customer service representative in the United States is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.15 per hour, depending on experience, location, and employer.

What does an Automotive Customer Service Representative do?

An Automotive Customer Service Representative assists customers with inquiries related to automotive products and services, such as scheduling service appointments, answering questions about repairs or warranties, and processing orders or payments. They act as a liaison between the customer and the service or sales departments, ensuring a smooth and positive experience. Their role often involves handling complaints, providing information on products and services, and maintaining customer records to help build lasting relationships. Strong communication and problem-solving skills are essential for this position.

What Does an Automotive Customer Service Representative Do?

As an automotive customer service representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. Other duties include setting up appointments, connecting with new leads and following up with old leads, and developing positive working relationships with the sales team. In some positions, you may also collect payments or arrange for billing. You typically use CRM software to keep leads and customer files organized and updated.

What is the highest paid position at a car dealership?

At a car dealership, the highest paid position is typically the general manager or dealership owner, who oversees operations and sales. Among staff roles, finance managers and sales managers often earn the highest salaries, especially with commissions and bonuses included.

Is CSR a good entry level position?

An Automotive Customer Service Representative (CSR) is often considered a good entry-level position in the automotive industry because it requires strong communication skills, customer service experience, and basic knowledge of automotive services. It provides opportunities to learn about vehicle maintenance, dealership operations, and develop interpersonal skills that can lead to advancement within the industry.

How does an Automotive Customer Service Representative typically interact with other departments within a dealership or service center?

As an Automotive Customer Service Representative, you will frequently collaborate with technicians, sales staff, and parts departments to ensure customers receive accurate information and timely service. Regular coordination is required to schedule appointments, relay customer concerns, and provide updates on the status of vehicles. Building strong working relationships across departments helps resolve issues efficiently and enhances the overall customer experience. This teamwork-driven environment is both dynamic and rewarding, especially for those who enjoy problem-solving and communication.

What is the difference between Automotive Customer Service Representative vs Automotive Sales Associate?

AspectAutomotive Customer Service RepresentativeAutomotive Sales Associate
CredentialsHigh school diploma; customer service experienceHigh school diploma; sales training often preferred
Work EnvironmentDealerships, service centers, call centersShowroom, dealership floor, sales offices
Employer & Industry UsageAutomotive dealerships, service departmentsCar dealerships, automotive retail
Primary FocusCustomer support, service scheduling, issue resolutionVehicle sales, customer engagement, closing deals

While both roles work within automotive dealerships, Automotive Customer Service Representatives focus on supporting customers with service needs and inquiries, whereas Automotive Sales Associates primarily handle vehicle sales and customer acquisition. Understanding these differences helps job seekers identify the right career path in the automotive industry.

What are the key skills and qualifications needed to thrive as an Automotive Customer Service Representative, and why are they important?

To thrive as an Automotive Customer Service Representative, you need a solid understanding of automotive products and services, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and point-of-sale tools is commonly required. Outstanding problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer concerns. These competencies are vital to ensuring customer satisfaction, repeat business, and effective resolution of service issues in a competitive automotive market.

What is the job description of automotive customer service?

An automotive customer service representative assists customers with vehicle inquiries, scheduling repairs, and explaining services or warranties. They communicate effectively, handle complaints professionally, and often use dealership or service management software. Strong interpersonal skills and knowledge of automotive terminology are essential for this role.

What is the highest paying customer service job?

In the customer service field, roles such as customer service managers, technical support managers, and specialized account managers tend to have the highest salaries. These positions often require leadership skills, industry knowledge, and sometimes certifications, with salaries varying by industry and experience level.
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Automotive Customer Service Representative jobs near you

Customer Service Representative

ArcelorMittal

Schererville, IN • On-site

$14.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

ArcelorMittal rating

7.1

Company rating: 7.1 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Everything would be very different without ArcelorMittal, the world's leading steel and mining company. Buildings. Vehicles. Home appliances. Technology products. All of them are made of our steel. And our steel is made by you. Working to the highest standards and putting safety first, you can join us to create the steel that tomorrow's world will be made of.
We are seeking leaders to help us transform the future of steel, who want to impact the world with innovative ideas, boldness and creativity.
For us, people who think differently generate innovative solutions and more creative responses to challenges. Therefore, we value diversity as a source of new perspectives for business and promote an inclusive work environment, in which everyone has the same opportunities for human and professional development.
And naturally you expect a fair salary, paid holidays and other benefits. And of course, you are looking for job satisfaction. What else is there? At ArcelorMittal North America the answer is there is a lot more.
Join our team.
Job Description:
The Automotive Customer Service Representative (CSR) manages end-to-end order execution for automotive customers. This role serves as the primary point of contact for customer orders, coordinating closely with Sales, Procurement, Production, Expediting, Finance, and Logistics to ensure accurate order entry, proactive issue resolution, and on-time delivery.
Key Responsibilities:
  • Enter and manage customer part orders in SAP, validating specifications, quantities, and shipping requirements.
  • Align customer demand with mill lead times, campaign schedules, inventory availability, and shipping constraints.
  • Proactively resolve order issues related to forecasts, production delays, inventory, or transportation.
  • Manage inventory release and delivery execution to meet customer requirements and commitments.
  • Monitor and update customer forecast changes in SAP and communicate impacts internally.
  • Serve as the primary customer contact for order status, delivery performance, and issue resolution.
  • Provide required quality, production, shipping, and customs documentation to customers.
  • Perform root cause analysis and support explanations for KPI misses to leadership.

Skills:
  • Strong situational awareness with a proactive, solution-oriented mindset
  • Ability to make sound decisions under pressure in a fast-paced environment
  • Analytical problem-solving and root cause analysis skills
  • Clear, professional written and verbal communication
  • Effective time management and prioritization across competing demands
  • Strong attention to detail and accuracy
  • Collaborative approach to working with cross-functional teams
  • Sound judgment on issue escalation and risk management
  • Continuous improvement mindset

Preferred Qualifications:
  • Bachelor's degree in Business, Supply Chain, Operations, or a related field
  • 5+ years of experience in customer service, order management, supply chain, or manufacturing support
  • SAP experience and/or automotive or manufacturing industry experience preferred

Working Conditions:
  • Office environment with extended hours as business needs require
  • On-site presence required at least four days per week in Calvert, Alabama

This job description outlines the general nature of work performed and is not intended to be an exhaustive list of all duties.
What we'll offer
We offer competitive salary, bonus, paid vacation, 401k employer match, health insurance, prescription drug insurance, dental insurance, vision insurance, life and disability insurance etc.
Call to action
Join us and you'll see your work help create renewable energy, impact major industries and boost economies. At ArcelorMittal North America we'll help you make your world.

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