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Japanese Speaking Customer Service Jobs (NOW HIRING)

Roberts Hawaii

Japanese Speaking Narrator

Keaau, HI

$17/hr

Japanese Speaking Narrator Department: Operations Reports to: Operations Manager Status: Non-Exempt ... This position is responsible for providing exceptional customer service to guests while on tour ...

Roberts Hawaii

Japanese Speaking Narrator

Honolulu, HI · On-site

$17/hr

Japanese Speaking Narrator Department: Operations Reports to: Operations Manager Status: Non-Exempt ... This position is responsible for providing exceptional customer service to guests while on tour ...

Roberts Hawaii

Japanese Speaking Narrator

Kailua Kona, HI · On-site

$17/hr

Japanese Speaking Narrator Department: Operations Reports to: Operations Manager Status: Non-Exempt ... This position is responsible for providing exceptional customer service to guests while on tour ...

Crew Life at Sea

Japanese's Speaking Receptionist

Miami, FL

$15 - $19.75/hr

Japanese Speaking Receptionist The Japanese-Speaking Receptionist on a cruise ship is a vital link between passengers and the ship's services, ensuring exceptional customer service and assistance to ...

Roberts Hawaii

Japanese Speaking Narrator

Kahului, HI · On-site

$17/hr

Japanese Speaking Narrator Department: Operations Reports to: Operations Manager Status: Non-Exempt ... This position is responsible for providing exceptional customer service to guests while on tour ...

Roberts Hawaii

Japanese Speaking Narrator

Keaau, HI · On-site

$17/hr

Japanese Speaking Narrator Department: Operations Reports to: Operations Manager Status: Non-Exempt ... This position is responsible for providing exceptional customer service to guests while on tour ...

Roberts Hawaii

Japanese Speaking Narrator

Lihue, HI · On-site

$17/hr

Japanese Speaking Narrator Department: Operations Reports to: Operations Manager Status: Non-Exempt ... This position is responsible for providing exceptional customer service to guests while on tour ...

Roberts Hawaii

Japanese Speaking Narrator

Honolulu, HI · On-site

$17/hr

Japanese Speaking Narrator Department: Operations Reports to: Operations Manager Status: Non-Exempt ... This position is responsible for providing exceptional customer service to guests while on tour ...

Princess Cruises

... inquiries from Japanese-speaking passengers. * Provides a positive first impression to every ... Understanding of the foundation of customer service; ability and willingness to excel in delivering ...

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How much do japanese speaking customer service jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for japanese speaking customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Japanese Speaking Customer Service position, and why are they important?

Japanese Speaking Customer Service professionals require fluency in both Japanese and English, strong communication skills, and prior experience in customer service or a related field. Familiarity with customer relationship management (CRM) systems, help desk platforms, and proficiency in basic office software is often necessary. Exceptional active listening, patience, and problem-solving abilities are key soft skills that help build trust and resolve customer issues effectively. These competencies ensure accurate support, positive client interactions, and seamless communication between Japanese-speaking customers and the company.

What is a Japanese Speaking Customer Service job?

A Japanese Speaking Customer Service job involves assisting customers in Japanese, handling inquiries, resolving issues, and providing support via phone, email, or chat. This role requires fluency in both Japanese and the company's primary language, along with strong communication and problem-solving skills. It is commonly found in industries like e-commerce, travel, and technology, where companies serve Japanese-speaking customers.

What does a typical workday look like for a Japanese Speaking Customer Service representative?

A typical day involves responding to customer inquiries via phone, email, or live chat—primarily in Japanese, but sometimes in English as well. You’ll handle questions about products, services, orders, or technical issues, troubleshoot problems, and document interactions in the company’s CRM system. Collaboration is common with other departments such as sales, technical support, or logistics, especially when complex issues arise. The pace can be fast and varied depending on customer volume, but you’ll have access to resources and training to help you succeed. This dynamic environment provides frequent opportunities to improve your language and communication skills while building valuable customer service experience.

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Japanese Speaking Customer Service jobs near you
Japanese Speaking Narrator

Japanese Speaking Narrator

Roberts Hawaii

Keaau, HI

$17/hr

Part-time

Posted 14 days ago

Roberts Hawaii rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

6th of 14 rated coach operators

Job description

Japanese Speaking Narrator
Department: Operations
Reports to: Operations Manager
Status: Non-Exempt 
Pay Rate: Starting at $17/ Hour
 

1. Job Purpose/Objective:

This position is responsible for providing exceptional customer service to guests while on tour, including narration in Japanese and English. The Narrator provides educational, historical, and entertaining commentary about the surrounding areas in a culturally sensitive and engaging manner.

2. Essential Job Functions:

Incumbent may perform any or all of the following:

  • Utilize manifests and/or name lists to gather and load guests onto vehicles
  • Work in conjunction with driver(s) to execute tours in a timely manner
  • Attend to guests while on tour, providing hospitality and ensuring guest satisfaction
  • Provide educational, historical, and entertaining narratives in both Japanese and English pertaining to the surrounding area(s)
  • Translate key safety instructions and tour information for Japanese-speaking guests as needed
  • Relay pertinent safety protocols to guests in relation to vehicle and route locations
  • Assist with Japanese-speaking guest inquiries and support
  • Perform other related duties as assigned or requested

3. Essential Skills (Minimum qualifications individual must possess when entering position):

  • Fluency in spoken Japanese and English
  • In-depth knowledge of Hawaiian history, culture, and local flora and fauna
  • Strong interpersonal and communication skills with the ability to engage diverse audiences
  • Customer Service – Handles guest questions and concerns professionally and efficiently
  • Decision Making / Judgment – Capable of resolving issues quickly, including language-related matters
  • Dependability – Meets commitments, works independently, adapts to change, and maintains excellent attendance
  • Job Knowledge – Understands tour operations and narrative responsibilities
  • Teamwork – Cooperates with team members to ensure seamless guest experiences

4. Working Conditions/Job Environment

  • Air-conditioned vehicle
  • Some time spent outdoors – may be exposed to wind and rain
  • Light work – exerting up to 20 pounds of force occasionally; mostly seated
  • Talking – must convey important spoken information clearly in both Japanese and English
  • Hearing – must be able to receive and understand oral communication
  • Minimal exposure to adverse environmental conditions
  • Close visual acuity required for reading manifests, schedules, and digital devices
  • High-stress, fast-paced environment possible

The information in this job description reflects the general duties and responsibilities of the position but does not represent an exhaustive list. Management reserves the right to modify, add, or remove duties as necessary. Reasonable accommodations will be made for qualified individuals with disabilities.

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