A typical day involves responding to customer inquiries via phone, email, or live chat—primarily in Japanese, but sometimes in English as well. You’ll handle questions about products, services, orders, or technical issues, troubleshoot problems, and document interactions in the company’s CRM system. Collaboration is common with other departments such as sales, technical support, or logistics, especially when complex issues arise. The pace can be fast and varied depending on customer volume, but you’ll have access to resources and training to help you succeed. This dynamic environment provides frequent opportunities to improve your language and communication skills while building valuable customer service experience.