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Japanese Speaking Customer Service Jobs (NOW HIRING)

JTB Group

Japanese-Speaking Guide

Honolulu, HI · On-site

$24/hr

Percentage Time Spent Essential Job Functions 75% Tour Guiding in Japanese (speaking, reading ... Possess excellent customer service skills in the hospitality industry. Skills and Knowledge 1. ...

MCI Careers

AR

$15 - $16/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and ...

MCI Careers

MO · On-site

$17 - $18/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and ...

MCI Careers

$17 - $18/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and ...

MCI Careers

$15 - $16/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and ...

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Japanese Speaking Customer Service information

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How much do japanese speaking customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for japanese speaking customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Japanese speaking customer service?

A Japanese Speaking Customer Service job involves assisting customers in Japanese, handling inquiries, resolving issues, and providing support via phone, email, or chat. This role requires fluency in both Japanese and the company's primary language, along with strong communication and problem-solving skills. It is commonly found in industries like e-commerce, travel, and technology, where companies serve Japanese-speaking customers.

What are the key skills and qualifications needed to thrive in Japanese speaking customer service, and why are they important?

Japanese Speaking Customer Service professionals require fluency in both Japanese and English, strong communication skills, and prior experience in customer service or a related field. Familiarity with customer relationship management (CRM) systems, help desk platforms, and proficiency in basic office software is often necessary. Exceptional active listening, patience, and problem-solving abilities are key soft skills that help build trust and resolve customer issues effectively. These competencies ensure accurate support, positive client interactions, and seamless communication between Japanese-speaking customers and the company.

What does a typical workday look like for a Japanese speaking customer service representative?

A typical day involves responding to customer inquiries via phone, email, or live chat—primarily in Japanese, but sometimes in English as well. You’ll handle questions about products, services, orders, or technical issues, troubleshoot problems, and document interactions in the company’s CRM system. Collaboration is common with other departments such as sales, technical support, or logistics, especially when complex issues arise. The pace can be fast and varied depending on customer volume, but you’ll have access to resources and training to help you succeed. This dynamic environment provides frequent opportunities to improve your language and communication skills while building valuable customer service experience.

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Japanese Speaking Customer Service jobs near you
Infographic showing various Japanese Speaking Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Hawaii - Japanese Speaking Customer Service Coordinator, Nippon Rent-a-Car

JTB Hawaii, Inc.

Honolulu, HI • On-site

$17 - $22.50/hr

Full-time, Part-time

Re-posted 9 days ago

Job description

Tachibana Enterprises, LLC (TE), has a distinguished history of excellence as a market leader in golf tours in Hawaii. The company built its strength of customer service and innovation to develop a diverse array of services and merchandise, all designed to help travelers get the most out of their stay in Paradise.
Nippon Rent A Car department (NRC) is responsible for the handling and processing rent-a-car reservations and agreements
while delivering excellent customer service.
Pay Range: $17.00 - $22.50 / hour
Primary Responsibilities: Provide customer service for Rent-A-Car reservations and walk-ins. Inform customers of the rental policy and answer any questions regarding the services.
Percent Time Spent
Essential Functions
30%
Handle customer inquiries such as availability and cost of vehicles.
30%
Process and complete rental, sale of rent-a-car and optional products.
30%
Resolve and report any concerns and issues, as well as assist with emergency situations.
10%
Basic Revenue tracking and marketing data processing for daily report.
Other Duties:
  • Attend meetings, training classes, as needed.
  • Perform any other multi-task duties within company as assigned by General Manager

Knowledge, Skills and Abilities:
  • High school graduate;
  • Possess at least one (1) year customer service experience.
  • Able to speak, write, and read in English and Japanese.
  • Possess working knowledge of basic computer systems, application programs, e-mail and standard office equipment.
  • Possess valid Hawaii drivers license, with clean abstract

Working Conditions:
Working Hours
  • Normal business hours: 7:00am - 6:30pm, Sunday - Saturday, including holidays;
  • Up to 40 hours per week (full-time), up to 20 hours per week (part-time); must be able to work a flexible schedule; may be required to work split shifts at same/different locations.
  • Travel between various locations by on foot/vehicle. Subject to varying weather conditions including but not limited to, air conditioned office, noise, dust, fumes and vehicle exhaust.

Physical and Mental Demands:
  • Able to work cooperatively with others and deal constructively with conflict;
  • Able to exercise self-control and handle stressful situations;
  • Able to work with alertness, attention to detail, and handle multiple tasks.
  • Able to process information quickly to assist staff in other areas.
  • Constant - vision, hearing;
  • Frequent - lifting less than 25 pounds, sitting, standing, eye-hand-foot coordination;
  • Occasional - pushing, pulling/carrying less than 25 pounds, walking, stair climbing, bending, crawling, kneeling, stooping, climbing, forward and overhead reaching, side bending, twisting, grasping, handling, finger dexterity;
  • Seldom - pulling 25 pounds to more than 50 pounds, lifting more than 50 pounds, running, crouching;
  • Not applicable - carrying more than 50 pounds.

Communication Demands:
  • Constant - requires talking and written communication to co-workers, customers and outside trades persons and vendors, talking on the telephone, responding to written or verbal requests of co-workers, training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language, reading;
  • Frequent - requires responding to written or verbal requests of vendors, visiting/working at different work sites.
  • Seldom - requires receiving training/giving verbal instructions;
  • Not applicable - supervising others.

To submit an application, click on the Apply button at the top of this page. Tachibana Enterprises, LLC is a drug free workplace and an Equal Opportunity Employer.

Apply