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Offline Customer Support Jobs (NOW HIRING)

Irca Group

Senior Marketing Manager

Chicago, IL

Support strategic customer engagements by presenting category trends, portfolio solutions ... offline customer touchpoints. * Oversee the development and maintenance of innovation libraries ...

Torc Robotics

Senior, ML Engineer - Offline Perception

$107K - $146K/yr

... customer requirements. • Guide and produce information products, supporting visualization and data accessibility in a customer-centric manner. • Evaluate and make recommendations regarding ...

Torc Robotics

Senior, ML Engineer - Offline Perception

$107K - $146K/yr

... customer requirements. • Guide and produce information products, supporting visualization and data accessibility in a customer-centric manner. • Evaluate and make recommendations regarding ...

Oshkosh Corporation

Offline Technician

Houston, TX

$18.75 - $25.75/hr

We partner with customers to provide quality equipment, training opportunities and trusted support ... The Offline Technician is responsible for safely inspecting, testing, troubleshooting, and ...

Irca Group

Senior Marketing Manager

Chicago, IL · On-site

$110K - $130K/yr

Support strategic customer engagements by presenting category trends, portfolio solutions ... offline customer touchpoints. * Oversee the development and maintenance of innovation libraries ...

Irca Group

Senior Marketing Manager

Mundelein, IL

$110K - $130K/yr

Support strategic customer engagements by presenting category trends, portfolio solutions ... offline customer touchpoints. * Oversee the development and maintenance of innovation libraries ...

Irca Group

Senior Marketing Manager

Chicago, IL · On-site

Support strategic customer engagements by presenting category trends, portfolio solutions ... offline customer touchpoints. * Oversee the development and maintenance of innovation libraries ...

Oshkosh Corporation

Offline Technician

Houston, TX · On-site

$18.75 - $25.75/hr

We partner with customers to provide quality equipment, training opportunities and trusted support ... The Offline Technician is responsible for safely inspecting, testing, troubleshooting, and ...

Centerfield

Software Engineer Intern

Los Angeles, CA · On-site

You'll help create online and offline customer acquisition features for Centerfield products. You ... Collaborate with engineering, data engineering, and data science teams to support machine learning ...

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All JobsOffline Customer Support Jobs

Offline Customer Support information

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$14

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$34

How much do offline customer support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for offline customer support in the United States is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.80 per hour, depending on experience, location, and employer.

What is an Offline Customer Support representative?

An Offline Customer Support representative assists customers by handling their queries, complaints, and requests through non-real-time channels such as email, postal mail, or ticketing systems, rather than through live chat or phone calls. They are responsible for providing solutions, processing requests, and ensuring customer satisfaction outside of direct, live interactions. This role often involves documenting issues, following up with customers, and collaborating with other departments to resolve concerns efficiently. Offline support is crucial for customers who prefer written communication or when issues require detailed investigation.

What is the difference between Offline Customer Support vs Online Customer Support?

AspectOffline Customer SupportOnline Customer Support
Work EnvironmentIn-person, face-to-face interactions at physical locationsRemote, via chat, email, or web-based platforms
Required SkillsCommunication, interpersonal skills, product knowledgeTechnical skills, typing speed, digital communication
Tools UsedPhone, in-person devices, CRM softwareLive chat software, email clients, social media
Customer InteractionDirect, personal engagementIndirect, digital communication

Offline Customer Support involves face-to-face interactions at physical locations, focusing on personal engagement, while Online Customer Support is conducted remotely through digital channels. Both roles require strong communication skills, but differ in tools and interaction methods.

What are the key skills and qualifications needed to thrive as an Offline Customer Support Representative, and why are they important?

To thrive as an Offline Customer Support Representative, you need strong written communication, problem-solving abilities, and a good understanding of the company's products or services, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and office software is commonly required. Attention to detail, patience, and a customer-centric attitude help set top performers apart in this role. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and ensuring clear, effective communication through non-voice channels.

How does the Offline Customer Support role typically interact with other departments to resolve customer issues?

Offline Customer Support professionals frequently collaborate with teams such as technical support, logistics, and sales to address and resolve customer concerns that cannot be handled in real-time. This often involves following up on tickets, escalating complex issues to specialized departments, and ensuring that customers receive timely updates. Effective communication and coordination are essential, as the role acts as a bridge between the customer and internal teams to provide seamless support and maintain customer satisfaction.
More about Offline Customer Support jobs
What job categories do people searching Offline Customer Support jobs look for? The top searched job categories for Offline Customer Support jobs are:
Offline Customer Support jobs near you
Infographic showing various Offline Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,281 per year, or $21.8 per hour.
Customer Service Representative [Mandarin Required]

Customer Service Representative [Mandarin Required]

Think Academy US

Cupertino, CA • On-site

$25 - $35/hr

Full-time

Re-posted 3 days ago

Job description

Customer Service Representative [Mandarin Required]
Location: San Jose, CA
Type: Full-Time | 40 hrs/week ( Monday - Saturday )
Compensation: $25-$35/hour
Start Date : June 2026
About Think Academy:
Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is recently established education technology (Ed-Tech) company to provide PreK-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.
About This Role:
Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting student's learning experiences, takes full ownership of user experience, learns quickly, can handle complex situations, and consistently delivers a high standard of service.
This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.
Program Operations
  • Manage substitute teacher changes and system updates
  • Support class grouping and enrollment management
  • Assist with refund processing

System & Data Management
Maintain and manage backend operational systems related to:
    • Teacher teaching-hour tracking
    • Course progress and renewal data
  • Ensure accuracy and consistency across internal platforms
  • Execute system configurations based on project requirements provided by other teams

Customer Support Operations
Support customer communication systems by:
    • Managing small-group communication via communication platform
    • Ensuring standardized notification workflows (email-first communication)
  • Assist in building customer habits around email-based notifications
  • Identify, escalate, and help resolve urgent issues or complaints efficiently

Collaboration & Tools
  • Work closely with internal teams across operations, customer service, and program management
  • Act as an execution-focused partner supporting system implementation and process alignment

  • Job Qualifications:
  • Bachelor's degree or above, has a strong interest in Education-related fields.
  • Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
  • Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
  • 1-3 years of experience in the sales or education-related customer service fields is a plus, but not required.
  • Bilingual proficiency in both English and Mandarin is required.

Apply