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Offline Customer Support Jobs (NOW HIRING)

Havenly

Director, Growth Marketing

Denver, CO · On-site

Havenly Brands is looking for a Director, Growth Marketing to lead all digital and offline customer ... support of offline channels including print (catalog, direct mail) and CTV * Channel strategy and ...

Orbia

Offline Operator

North Salt Lake, UT

$21/hr

The successful candidate will be a multi-tasker that can assist in meeting the customer demand ... comprehensive support so you can thrive at work and home. All employees are subject to pre ...

Orbia

Offline Operator

North Salt Lake, UT · On-site

$21/hr

The successful candidate will be a multi-tasker that can assist in meeting the customer demand ... comprehensive support so you can thrive at work and home. All employees are subject to pre ...

GOLFTEC

Back Office Specialist

Englewood, CO

$58K - $59K/yr

Review and resolve offline tickets escalated from Customer Support and Operations. * Investigate complex cases requiring system review, order adjustments, or cross-functional coordination. * Ensure ...

GOLFTEC

Back Office Specialist

Englewood, CO · On-site

$58K - $59K/yr

Review and resolve offline tickets escalated from Customer Support and Operations. * Investigate complex cases requiring system review, order adjustments, or cross-functional coordination. * Ensure ...

ASSA ABLOY

Technical Support Specialist

Phoenix, AZ · Remote

Customers upload digital floor plans, place devices like cameras or access control readers, and ... The platform includes both desktop and mobile interfaces (including full offline functionality ...

ASSA ABLOY

Technical Support Specialist

Phoenix, AZ · Remote

Customers upload digital floor plans, place devices like cameras or access control readers, and ... The platform includes both desktop and mobile interfaces (including full offline functionality ...

Assa Abloy

Technical Support Specialist

Austin, TX · On-site

Customers upload digital floor plans, place devices like cameras or access control readers, and ... The platform includes both desktop and mobile interfaces (including full offline functionality ...

ASSA ABLOY

Technical Support Specialist

Austin, TX · Remote

Customers upload digital floor plans, place devices like cameras or access control readers, and ... The platform includes both desktop and mobile interfaces (including full offline functionality ...

ASSA ABLOY

Technical Support Specialist

Austin, TX · Remote

Customers upload digital floor plans, place devices like cameras or access control readers, and ... The platform includes both desktop and mobile interfaces (including full offline functionality ...

Oshkosh Corporation

Offline Technician

Houston, TX · On-site

$18.75 - $25.75/hr

We partner with customers to provide quality equipment, training opportunities and trusted support ... The Offline Technician is responsible for safely inspecting, testing, troubleshooting, and ...

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How much do offline customer support jobs pay per hour?

As of May 30, 2026, the average hourly pay for offline customer support in the United States is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Offline Customer Support Representative, and why are they important?

To thrive as an Offline Customer Support Representative, you need strong written communication, problem-solving abilities, and a good understanding of the company's products or services, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and office software is commonly required. Attention to detail, patience, and a customer-centric attitude help set top performers apart in this role. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and ensuring clear, effective communication through non-voice channels.

How does the Offline Customer Support role typically interact with other departments to resolve customer issues?

Offline Customer Support professionals frequently collaborate with teams such as technical support, logistics, and sales to address and resolve customer concerns that cannot be handled in real-time. This often involves following up on tickets, escalating complex issues to specialized departments, and ensuring that customers receive timely updates. Effective communication and coordination are essential, as the role acts as a bridge between the customer and internal teams to provide seamless support and maintain customer satisfaction.

What is an Offline Customer Support representative?

An Offline Customer Support representative assists customers by handling their queries, complaints, and requests through non-real-time channels such as email, postal mail, or ticketing systems, rather than through live chat or phone calls. They are responsible for providing solutions, processing requests, and ensuring customer satisfaction outside of direct, live interactions. This role often involves documenting issues, following up with customers, and collaborating with other departments to resolve concerns efficiently. Offline support is crucial for customers who prefer written communication or when issues require detailed investigation.

What is the difference between Offline Customer Support vs Online Customer Support?

AspectOffline Customer SupportOnline Customer Support
Work EnvironmentIn-person, face-to-face interactions at physical locationsRemote, via chat, email, or web-based platforms
Required SkillsCommunication, interpersonal skills, product knowledgeTechnical skills, typing speed, digital communication
Tools UsedPhone, in-person devices, CRM softwareLive chat software, email clients, social media
Customer InteractionDirect, personal engagementIndirect, digital communication

Offline Customer Support involves face-to-face interactions at physical locations, focusing on personal engagement, while Online Customer Support is conducted remotely through digital channels. Both roles require strong communication skills, but differ in tools and interaction methods.

More about Offline Customer Support jobs
What job categories do people searching Offline Customer Support jobs look for? The top searched job categories for Offline Customer Support jobs are:
Offline Customer Support jobs near you
Infographic showing various Offline Customer Support job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, 18% Part Time, and 9% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $45,281 per year, or $21.8 per hour.

Remote Technical Support Specialist

Cengage Group

Jackson, MS • Remote

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Cengage Group is seeking a Customer Support Specialist to assist users of their digital solutions in an educational setting. This primarily work-from-home role entails providing both live and offline support, troubleshooting issues, and ensuring customer satisfaction. Candidates must be high school graduates with excellent analytical skills and familiarity with Microsoft operating systems.

Benefits include vacation accrual from day one, 401K matching, and comprehensive healthcare coverage starting immediately. #J-18808-Ljbffr

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