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Offline Customer Support Jobs (NOW HIRING)

The successful candidate will be a multi-tasker that can assist in meeting the customer demand ... comprehensive support so you can thrive at work and home. All employees are subject to pre ...

The successful candidate will be a multi-tasker that can assist in meeting the customer demand ... comprehensive support so you can thrive at work and home. All employees are subject to pre ...

Customers upload digital floor plans, place devices like cameras or access control readers, and ... The platform includes both desktop and mobile interfaces (including full offline functionality ...

Customers upload digital floor plans, place devices like cameras or access control readers, and ... The platform includes both desktop and mobile interfaces (including full offline functionality ...

Customers upload digital floor plans, place devices like cameras or access control readers, and ... The platform includes both desktop and mobile interfaces (including full offline functionality ...

Customers upload digital floor plans, place devices like cameras or access control readers, and ... The platform includes both desktop and mobile interfaces (including full offline functionality ...

Customers upload digital floor plans, place devices like cameras or access control readers, and ... The platform includes both desktop and mobile interfaces (including full offline functionality ...

Customers upload digital floor plans, place devices like cameras or access control readers, and ... The platform includes both desktop and mobile interfaces (including full offline functionality ...

Offline Technician

Houston, TX

$18.75 - $25.75/hr

We partner with customers to provide quality equipment, training opportunities and trusted support ... The Offline Technician is responsible for safely inspecting, testing, troubleshooting, and ...

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Offline Customer Support information

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$14

$21

$34

How much do offline customer support jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for offline customer support in the United States is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.80 per hour, depending on experience, location, and employer.

What is an Offline Customer Support representative?

An Offline Customer Support representative assists customers by handling their queries, complaints, and requests through non-real-time channels such as email, postal mail, or ticketing systems, rather than through live chat or phone calls. They are responsible for providing solutions, processing requests, and ensuring customer satisfaction outside of direct, live interactions. This role often involves documenting issues, following up with customers, and collaborating with other departments to resolve concerns efficiently. Offline support is crucial for customers who prefer written communication or when issues require detailed investigation.

What does it mean to be available OFFLINE?

For an offline customer support role, being available offline means providing assistance without relying on internet-based communication tools, often through phone calls, in-person interactions, or written correspondence. It requires skills in direct communication and may involve working in a physical location or using offline resources. Availability offline is essential for handling customer issues when online channels are unavailable or unsuitable.

How to fix you are OFFLINE?

For an offline customer support role, ensure your internet connection is stable and functioning properly. Check your network settings, restart your modem or router if needed, and verify that your device's connectivity is active. Using troubleshooting tools and maintaining reliable internet access are essential for remote support work.

What is a synonym for the word OFFLINE?

In the context of an offline customer support role, a synonym for offline is 'disconnected' or 'not connected,' referring to support provided without internet or digital communication. This can also include in-person or face-to-face support, as opposed to online or remote assistance. Understanding these terms helps clarify the nature of support work that does not rely on digital channels.

What is the difference between Offline Customer Support vs Online Customer Support?

AspectOffline Customer SupportOnline Customer Support
Work EnvironmentIn-person, face-to-face interactions at physical locationsRemote, via chat, email, or web-based platforms
Required SkillsCommunication, interpersonal skills, product knowledgeTechnical skills, typing speed, digital communication
Tools UsedPhone, in-person devices, CRM softwareLive chat software, email clients, social media
Customer InteractionDirect, personal engagementIndirect, digital communication

Offline Customer Support involves face-to-face interactions at physical locations, focusing on personal engagement, while Online Customer Support is conducted remotely through digital channels. Both roles require strong communication skills, but differ in tools and interaction methods.

What does it mean to be OFFLINE?

For an offline customer support role, being offline means providing assistance without real-time internet or phone connectivity, often through in-person interactions, written correspondence, or scheduled support sessions. It typically involves working in physical locations or using tools that do not require constant online access.

What are the key skills and qualifications needed to thrive as an Offline Customer Support Representative, and why are they important?

To thrive as an Offline Customer Support Representative, you need strong written communication, problem-solving abilities, and a good understanding of the company's products or services, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and office software is commonly required. Attention to detail, patience, and a customer-centric attitude help set top performers apart in this role. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and ensuring clear, effective communication through non-voice channels.

How does the Offline Customer Support role typically interact with other departments to resolve customer issues?

Offline Customer Support professionals frequently collaborate with teams such as technical support, logistics, and sales to address and resolve customer concerns that cannot be handled in real-time. This often involves following up on tickets, escalating complex issues to specialized departments, and ensuring that customers receive timely updates. Effective communication and coordination are essential, as the role acts as a bridge between the customer and internal teams to provide seamless support and maintain customer satisfaction.
More about Offline Customer Support jobs
Infographic showing various Offline Customer Support job openings in the United States as of June 2026, with employment types broken down into 100% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,281 per year, or $21.8 per hour.

Offline Operator

Orbia

North Salt Lake, UT • On-site

$21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


Job description

Join Dura-Line, an Orbia business, in leading the charge for global connectivity! As the premier manufacturer of plastic conduit pipes, we create pathways that connect people and information worldwide in various markets. Every part of the manufacturing process is monitored with environmentally friendly sustainable efforts in mind. Quality, sustainability, and safety are paramount values at Dura-Line. Be part of our mission to Advance Life Around the World.

DAY SHIFT OFFLINE OPERATOR 
IN NORTH SALT LAKE, UT
PAY STARTING AT $21/HR

In this position as an Offline Operator you will be working in the Offline department of the North Salt Lake facility. This is a key position in which you will be responsible for secondary function of product, ensuring quality standards and supplying added value products to meet customer needs. The successful candidate will be a multi-tasker that can assist in meeting the customer demand while maintaining our high safety and quality standards. 

PAY: $21/HR 

SCHEDULE: MONDAY-FRIDAY, 645AM-3:30PM

  • 40 Hour Work Week

What We Offer:

  • Hands on training provided!
  • Benefits offered on day 1!! (MEDICAL, DENTAL, VISION)
  • 401(k) with up to 9% company contribution!!
  • Team oriented environment!!
  • Quarterly Shared Success Bonus!!
  • Sign-on bonus - $500 (90 days), $1,000 (180 days) 
  • 120 hours of Vacation time and 56 hours of sick time per year!!
    • Start accruing on your first pay check!
  • Employee Recognition and Safety Program!!
  • Tuition Reimbursement!!
  • Steel Toe and Prescription Safety Glasses Reimbursement (Prescription required)!!
  • Employer Paid Short-Term and Long-Term Disability!!
    • Available Day 1
  • Employer Paid Life Insurance!!
  • Work Life Balance!!
  • Paid Parental Leave!!

Duties and Responsibilities:

  • Complete paperwork accurately by following procedures and instructions. 

  • Operate the following equipment to produce finished product: hydraulic reeler, electric reeler, lift truck, table saw, rotor and band saw. 

  • Physically parallel or coil conduit to requirements. 

  • Inspect products for non-conformance of quality and report any such findings. 
    Process cable to specific requirements.
  • Assist grinding crew in the disposal of scrap duct. 

  • Maintain and clean equipment, and report any defects. 

  • Maintain a neat and orderly work area. 

  • Promote a safe work environment.  

  • Assist in training of new associates
  • Adhere to all safety requirements and policies for this position. 

  • Perform all additional duties as directed by Management

This is what it takes:

  • Prior forklift experience required
  • Ability to read, write and speak English, fluently, with an ability to perform simple math, and take measurements. Bilingual a Plus!
  • **Nice to have: Previous manufacturing experience**
  • Understanding of paperwork, procedures and documentation
  • Ability to lift up to 50 pounds with or without reasonable assistance
  • Must repeatedly grip duct with hands and hold arms over head when paralleling
  • Ability to squat, bend, stoop, stand and remain stationary 
  •  Ability to be around objects that are moving in a circular motion
  • Ability to spend up to 8 hours a shift on foot

WORKING CONDITIONS:

  • Manufacturing floor environment
  • Non climate controlled facility

For Tuition reimbursement you must be a full-time employee and complete one continuous year of employment. You will receive $5,000 a year for undergrad and $7,500 a year for grad*

JOIN OUR GROWING TEAM TODAY!

Thank you for your interest...we look forward to hearing from YOU!

LET'S SHARE THE SUCCESS & WIN TOGETHER!

The compensation for this position will typically range from $21/hr. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. The compensation package may also include short and long-term incentive compensation. We offer a comprehensive benefits package that includes healthcare coverage, a 401(k) retirement savings plan, paid company holidays, paid vacation time, paid sick time, parental leave, short- and long-term disability leave, and an employee assistance program. At Orbia, we are committed to taking care of our employees and believe in providing comprehensive support so you can thrive at work and home. 

All employees are subject to pre-employment Background Check and Drug Screening and employment is contingent upon successful clearance of both. Dura-Line is an Equal Opportunity Employer and participates in the federal E-Verify program to verify the work eligibility of all new hires.

Dura-Line will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)