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Offline Customer Support Jobs (NOW HIRING)

Oshkosh Corporation

Offline Technician

Houston, TX · On-site

$18.75 - $25.75/hr

We partner with customers to provide quality equipment, training opportunities and trusted support ... The Offline Technician is responsible for safely inspecting, testing, troubleshooting, and ...

Helzberg

Customer Care Representative

Kansas City, MO

$15.50 - $21.25/hr

The primary mission of the Customer Care Department is to be a sales channel that provides value-added customer support and enables the growth of our organization both offline and online. The ...

Lactalis Heritage Dairy

Senior Analyst, West Area

$85K - $95K/yr

Support Sales by helping to build offline Customer Financial Planners (Excel). * Analyze customer and channel performance, including pricing, promotions, distribution, and profitability. * Manage ...

Lactalis LHD

Senior Analyst, West Area

Buffalo, NY · On-site

$85K - $95K/yr

Support Sales by helping to build offline Customer Financial Planners (Excel). * Analyze customer and channel performance, including pricing, promotions, distribution, and profitability. * Manage ...

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How much do offline customer support jobs pay per hour?

As of May 29, 2026, the average hourly pay for offline customer support in the United States is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Offline Customer Support Representative, and why are they important?

To thrive as an Offline Customer Support Representative, you need strong written communication, problem-solving abilities, and a good understanding of the company's products or services, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and office software is commonly required. Attention to detail, patience, and a customer-centric attitude help set top performers apart in this role. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and ensuring clear, effective communication through non-voice channels.

How does the Offline Customer Support role typically interact with other departments to resolve customer issues?

Offline Customer Support professionals frequently collaborate with teams such as technical support, logistics, and sales to address and resolve customer concerns that cannot be handled in real-time. This often involves following up on tickets, escalating complex issues to specialized departments, and ensuring that customers receive timely updates. Effective communication and coordination are essential, as the role acts as a bridge between the customer and internal teams to provide seamless support and maintain customer satisfaction.

What is an Offline Customer Support representative?

An Offline Customer Support representative assists customers by handling their queries, complaints, and requests through non-real-time channels such as email, postal mail, or ticketing systems, rather than through live chat or phone calls. They are responsible for providing solutions, processing requests, and ensuring customer satisfaction outside of direct, live interactions. This role often involves documenting issues, following up with customers, and collaborating with other departments to resolve concerns efficiently. Offline support is crucial for customers who prefer written communication or when issues require detailed investigation.

What is the difference between Offline Customer Support vs Online Customer Support?

AspectOffline Customer SupportOnline Customer Support
Work EnvironmentIn-person, face-to-face interactions at physical locationsRemote, via chat, email, or web-based platforms
Required SkillsCommunication, interpersonal skills, product knowledgeTechnical skills, typing speed, digital communication
Tools UsedPhone, in-person devices, CRM softwareLive chat software, email clients, social media
Customer InteractionDirect, personal engagementIndirect, digital communication

Offline Customer Support involves face-to-face interactions at physical locations, focusing on personal engagement, while Online Customer Support is conducted remotely through digital channels. Both roles require strong communication skills, but differ in tools and interaction methods.

More about Offline Customer Support jobs
What job categories do people searching Offline Customer Support jobs look for? The top searched job categories for Offline Customer Support jobs are:
Offline Customer Support jobs near you
Infographic showing various Offline Customer Support job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, 18% Part Time, and 9% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $45,281 per year, or $21.8 per hour.
Offline Technician

Offline Technician

Oshkosh Corporation

Houston, TX • On-site

$18.75 - $25.75/hr

Full-time

Posted 12 days ago

Oshkosh Corporation rating

7.3

Company rating: 7.3 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

253rd of 415 rated machine equipment manufacturers

Job description

About JLG, an Oshkosh company
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products-including mobile elevating work platforms, telehandlers, utility vehicles and accessories-can be found all over the world.
JOB SUMMARY:
The Offline Technician is responsible for safely inspecting, testing, troubleshooting, and repairing all equipment within assigned facility prior to shipment; acts as a problem solver to troubleshoot any and all equipment within assigned facility prior to shipment issues with minimal guidance and/or supervision.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
These duties are not meant to be all-inclusive and other duties may be assigned.
  • Perform the test and inspection process for all facility specific Access equipment; proficiently troubleshoot & resolve electrical, hydraulic, and mechanical components, interpret blueprints and electrical schematics, and utilize any specialty tools as required.
  • Assist in driving back defects to the point of origin along with identifying and assisting in implementation of corrective action(s); validate machine(s) configuration is aligned to sales order and properly complete EQC process.
  • Effectively work across all work stations in assigned job function, assist training new team members on processes and equipment functions, and use/train on all electronic devices including: EQC, MDS, JED, AS400.
  • Ability to work in any work station on the assembly line and gain comprehensive understanding of all special equipment/tools required to complete product models produced in assigned facility.
  • Maintain a safe and clean work environment in compliance with safety procedures, rules, and proper 6S standards; use best practices to follow all safe procedures in assembling and testing of all models/products for all facility specific Access equipment
  • Assist on issue resolution and partner with various Access functions as required including new product development; contribute suggestions and identify opportunities for product/process improvement or cost savings in Access products/processes.

MINIMUM QUALIFICATIONS:
  • High School Diploma/GED.
  • One (1) or more years of relevant experience.
  • Ability to drive, test, and conduct offline inspection on all machines in assigned facility.
  • Ability to travel up to 5%.

WORKING CONDITIONS:
  • Physical Demands: Frequent Hearing, Talking, Visual, Standing, Walking/Running, Sitting, Reaching, Driving, Manual Dexterity, Upper Extremity Repetitive Motion; Occasional Climbing, Bending/Kneeling Lifting/Carrying up to 40lbs., Pushing/Pulling up to 40lbs.; Seldom Sitting, Typing.
  • Non-Physical Demands: Frequent Analysis/Reasoning, Communication/Interpretation, Reading; Occasional Sustained Mental Activity (i.e., auditing, problem solving, grant writing, composing reports, etc.), and Writing; Seldom Mental Computation.
  • Environmental Demands: Frequent Work Alone, Task Changes, Dust, Temperature Extremes, Loud Noises; Occasional Tedious/Exacting Work; Seldom High Volume Public Contact, Physical Danger, and Toxic Substances (i.e., solvents, pesticides, etc.).
  • Work Schedule: Considerable irregularity of hours due to frequent overtime, weekend or shift rotation
  • Demands/Deadlines: Occasional stress due to deadlines or workload because of intermittent or cyclical work pressures, or occasional exposure to distressed individuals within the immediate work environment

Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our talent acquisition team at corporatetalentacquisition@oshkoshcorp.com.
Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

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