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Offline Customer Support Jobs (NOW HIRING)

Collaborating closely with the Customer Success, OEM and Development teams and vendor partners, you ... and offline channel. We aim to deliver a frictionless consumer experience, from the initial ...

Support Lead

New York, NY ยท On-site +1

$110K - $155K/yr

Supervise AI support agents that are resolving 65%+ of conversations with an 85%+ CSAT, meaning customers get fast, accurate help even when our human team is offline. * Empower support team members ...

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Offline Customer Support information

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How much do offline customer support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for offline customer support in the United States is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.80 per hour, depending on experience, location, and employer.

What is an Offline Customer Support representative?

An Offline Customer Support representative assists customers by handling their queries, complaints, and requests through non-real-time channels such as email, postal mail, or ticketing systems, rather than through live chat or phone calls. They are responsible for providing solutions, processing requests, and ensuring customer satisfaction outside of direct, live interactions. This role often involves documenting issues, following up with customers, and collaborating with other departments to resolve concerns efficiently. Offline support is crucial for customers who prefer written communication or when issues require detailed investigation.

What is the difference between Offline Customer Support vs Online Customer Support?

AspectOffline Customer SupportOnline Customer Support
Work EnvironmentIn-person, face-to-face interactions at physical locationsRemote, via chat, email, or web-based platforms
Required SkillsCommunication, interpersonal skills, product knowledgeTechnical skills, typing speed, digital communication
Tools UsedPhone, in-person devices, CRM softwareLive chat software, email clients, social media
Customer InteractionDirect, personal engagementIndirect, digital communication

Offline Customer Support involves face-to-face interactions at physical locations, focusing on personal engagement, while Online Customer Support is conducted remotely through digital channels. Both roles require strong communication skills, but differ in tools and interaction methods.

What are the key skills and qualifications needed to thrive as an Offline Customer Support Representative, and why are they important?

To thrive as an Offline Customer Support Representative, you need strong written communication, problem-solving abilities, and a good understanding of the company's products or services, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and office software is commonly required. Attention to detail, patience, and a customer-centric attitude help set top performers apart in this role. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and ensuring clear, effective communication through non-voice channels.

How does the Offline Customer Support role typically interact with other departments to resolve customer issues?

Offline Customer Support professionals frequently collaborate with teams such as technical support, logistics, and sales to address and resolve customer concerns that cannot be handled in real-time. This often involves following up on tickets, escalating complex issues to specialized departments, and ensuring that customers receive timely updates. Effective communication and coordination are essential, as the role acts as a bridge between the customer and internal teams to provide seamless support and maintain customer satisfaction.
More about Offline Customer Support jobs
Infographic showing various Offline Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,281 per year, or $21.8 per hour.

Manager, Data Analytics & Intelligence

Starcom Mediavest Group Germany Gmbh

Atlanta, GA โ€ข On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago


Job description

Company Description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method-we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.

Job Description

The Manager, Data Strategy & Analytics is responsible for guiding and supporting all facets of CRM analytics projects. As a key member of the Data Intelligence team, this includes preparing and presenting analytic strategies, measurement and reporting for CRM digital and non-digital marketing campaigns and making proactive recommendations that drive the key performance goals of our clients.

Responsibilities
  • Subject matter expert for marketing automation tech, analytical tools and techniques, including Marketo, SQL, Tableau, Adobe Analytics, and analytics software packages
  • Campaign Automation tools, Marketo specifically from a reporting and segmentation perspective.
  • Strong data storytelling and adept at communicating technical subject matter to non-technical stakeholders
  • Develop and present analyses, POVs, reporting results, key insights, and recommendations to client stakeholders
  • Manage, train, and provide on-going leadership and mentorship to Data Analysts
  • As required/appropriate, perform hands-on data investigation and analysis in support of program delivery, including development of conclusions and implications
  • Manage projects that primarily focus on performance of marketing activities (including but not limited to online and offline CRM direct marketing, cross-channel campaigns, digital advertising, promotional activities)
  • Accurately and effectively estimate level of effort for analytics projects
  • Define measurement strategies for clients, inclusive of timely and comprehensive reporting and dashboards with an objective to evaluate marketing performance, drive valuable insights, and provide recommendations for optimization
  • Ensures consistent, relevant, and actionable KPIs are used to optimize and influence strategic decisions
  • Proactively identify, evaluate, and recommend, A/B testing opportunities, reporting requirements, other relevant tools and applications
  • Identify research and analytics initiatives to support strategy development
  • Create business cases for successful analytics initiatives
  • Design and manage strategic analytic roadmaps for clients
Qualifications
  • You have marketing agency experience (preferred)
  • Minimum of 5-7 years direct experience in CRM or marketing analytics
  • Hands-on experience with Marketo
  • You have awareness/experience with advanced analytic techniques, such as multivariate regression analysis, predictive modeling, logistic regression, factor analysis, forecasting, response prediction, advertising effectiveness, consumer profiling, market mix and ROI measurement
  • You have experience developing strategic analytic roadmaps and managing projects and teams to effectively deliver them
  • You have hands-on experience with data visualization and analytic dashboard development, experience with Tableau (preferred), Looker, Power BI, or other platforms
  • You have thorough knowledge and hands-on experience with informing marketing strategy, analytics design and delivery
  • You have a working knowledge of site analytics suites, Adobe Analytics (preferred), Google Analytics,
  • Ability to craft innovative strategies and approaches to analyze marketing performance and deliver powerful insights and recommendations
  • Ability to manage internal resources/team members at varying levels including junior talent
  • Strong ability to work in a flexible, dynamic and fast-paced environment
  • Self-starter with demonstrated instinct for developing insights from data
  • Excellent communication skills, including written, presentation, and storytelling
Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources.

Our best-in-class wellness and benefits offerings include:Paid Family Care for parents and caregivers for 12 weeks or moreMonetary assistance and support for Adoption, Surrogacy and FertilityMonetary assistance and support for pet adoptionEmployee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balanceTuition AssistancePaid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and moreMatching Gifts programsFlexible working arrangements'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.

All your information will be kept confidential according to EEO guidelines.

ย Compensation Range: USD $88,540.00 - USD $141,687.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/1/2026.Employment Type: FULL_TIME