You'll help create online and offline customer acquisition features for Centerfield products. You ... Collaborate with engineering, data engineering, and data science teams to support machine learning ...
You'll help create online and offline customer acquisition features for Centerfield products. You ... Collaborate with engineering, data engineering, and data science teams to support machine learning ...
Community Team Lead
Akron, OH · On-site
Collaborate with cross-functional teams including marketing, product, and customer support to align ... Organize and oversee community events, both online and offline, to foster stronger connections ...
Community Team Lead
Akron, OH · On-site
Collaborate with cross-functional teams including marketing, product, and customer support to align ... Organize and oversee community events, both online and offline, to foster stronger connections ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
You're a role-model leader and you always hold your team accountable to rocking AEO's customer ... support the team in maintaining visual standards throughout every zone in the store, and most ...
Offline Customer Support information
See salary details
$14.18 - $16.06
13% of jobs
$17.57 is the 25th percentile. Wages below this are outliers.
$16.06 - $17.94
16% of jobs
$17.94 - $19.82
18% of jobs
The median wage is $20.22 / hr.
$19.82 - $21.70
20% of jobs
$23.11 is the 75th percentile. Wages above this are outliers.
$21.70 - $23.58
13% of jobs
$23.58 - $25.46
9% of jobs
$25.46 - $27.34
4% of jobs
$27.34 - $29.22
4% of jobs
$29.22 - $31.10
2% of jobs
$31.10 - $32.98
1% of jobs
$32.98 - $34.86
1% of jobs
$14
$21
$34
How much do offline customer support jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for offline customer support in the United States is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.80 per hour, depending on experience, location, and employer.
What is an offline customer support representative?
An Offline Customer Support representative assists customers by handling their queries, complaints, and requests through non-real-time channels such as email, postal mail, or ticketing systems, rather than through live chat or phone calls. They are responsible for providing solutions, processing requests, and ensuring customer satisfaction outside of direct, live interactions. This role often involves documenting issues, following up with customers, and collaborating with other departments to resolve concerns efficiently. Offline support is crucial for customers who prefer written communication or when issues require detailed investigation.
What is the difference between Offline Customer Support vs Online Customer Support?
| Aspect | Offline Customer Support | Online Customer Support |
|---|---|---|
| Work Environment | In-person, face-to-face interactions at physical locations | Remote, via chat, email, or web-based platforms |
| Required Skills | Communication, interpersonal skills, product knowledge | Technical skills, typing speed, digital communication |
| Tools Used | Phone, in-person devices, CRM software | Live chat software, email clients, social media |
| Customer Interaction | Direct, personal engagement | Indirect, digital communication |
Offline Customer Support involves face-to-face interactions at physical locations, focusing on personal engagement, while Online Customer Support is conducted remotely through digital channels. Both roles require strong communication skills, but differ in tools and interaction methods.
What are the key skills and qualifications needed to thrive as an offline customer support representative?
To thrive as an Offline Customer Support Representative, you need strong written communication, problem-solving abilities, and a good understanding of the company's products or services, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and office software is commonly required. Attention to detail, patience, and a customer-centric attitude help set top performers apart in this role. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and ensuring clear, effective communication through non-voice channels.
How does the offline customer support role typically interact with other departments to resolve customer issues?
Offline Customer Support professionals frequently collaborate with teams such as technical support, logistics, and sales to address and resolve customer concerns that cannot be handled in real-time. This often involves following up on tickets, escalating complex issues to specialized departments, and ensuring that customers receive timely updates. Effective communication and coordination are essential, as the role acts as a bridge between the customer and internal teams to provide seamless support and maintain customer satisfaction.
More about Offline Customer Support jobs
What job categories do people searching Offline Customer Support jobs look for? The top searched job categories for Offline Customer Support jobs are:
Job description
Hi, We're Centerfield!
Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.
The Opportunity...
As a Software Engineering intern at Centerfield, you’ll work directly with our Engineering team. You’ll help create online and offline customer acquisition features for Centerfield products. You’ll learn how to develop intelligent digital advertising technology; focused on real-time biddable media.
You will be involved in the full software development lifecycle of AI-powered conversational omnichannel platforms, from initial design to final testing. These platforms will provide seamless customer experiences across various channels.
You will contribute to the development of data-driven insights and products by constructing APIs that integrate multiple data streams. These APIs will fuel our data engineering and science teams, enabling them to derive valuable insights to share with stakeholders and partners.
We provide interns with the skills and tools to be successful as they start their careers. Centerfield is a learning environment. That means you’ll learn what high-quality code looks like and make a direct impact on our team’s success. Most importantly, we’re looking for a new addition to join our team.
How You'll Contribute...
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Contribute to the development of internal platforms and services that power analytics, reporting, and business insights across the organization
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Build and maintain APIs and backend services that connect multiple data sources and systems
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Work on distributed, event-driven applications that process and deliver data at scale
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Collaborate with engineering, data engineering, and data science teams to support machine learning and analytics initiatives
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Gain experience designing, building, and operating cloud-based applications and services
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Participate in the evolution of scalable system architectures, data pipelines, and platform capabilities
What We're Looking For...
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Experience with C# and .NET development (required)
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Understanding of SQL and relational database concepts, including database design and writing queries
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Familiarity with web development basics, including HTML, CSS, and JavaScript
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Knowledge of software development fundamentals: source control, debugging, OOP
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Rising seniors or new graduates (update year as needed)
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Local to Playa Vista HQ and willing to come into the office 3 days a week
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Pursuing a degree in Computer Science or a relevant field
Bonus Points!
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Experience with React or other modern front-end frameworks
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Exposure to Node.js, Python, or Java
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Familiarity with cloud platforms, particularly AWS or Google Cloud Platform (GCP)
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Experience with messaging and event-driven systems such as Kafka, Amazon SQS, RabbitMQ, or similar technologies
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Understanding of REST APIs and distributed system concepts
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Exposure to containerization technologies such as Docker
Intern Life at Centerfield…
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This is a hybrid position, and employees are expected to work in our Playa Vista, CA office every Tuesday, Wednesday & Thursday.
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Outside patio overlooking Playa Vista + cabanas, firepits & working grills.
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Breakroom supplied with games, couches, workout equipment + weekly in-office exercise classes hosted by professional instructors (yoga, kickboxing & circuit training).
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Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.).
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Unlimited free snacks and drinks around the office!
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Monthly happy hours, catered Thursday lunches.
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Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA Best Places to Work).
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Monthly team outings (ball games, casino night, hikes, etc.).
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Career growth – we enjoy promoting from within!
#LI-Hybrid
#LI-AA1
AI & Interview Policy
At Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks.
Candidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment.
The use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise.
To learn more, visit us Here.
Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.
Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
About Centerfield
Sourced by ZipRecruiter
Industry
Marketing
Company size
1,001 - 5,000 Employees
Headquarters location
Los Angeles, CA, US
Year founded
2011