ZipRecruiter

Log In

1

Call Center Analyst Jobs in Raleigh, NC (NOW HIRING)

next page

Showing results 1-20

All JobsCall Center Analyst JobsCall Center Analyst Jobs in Raleigh, NC

Call Center Analyst information

See Raleigh, NC salary details

$29.2K

$62.8K

$96.2K

How much do call center analyst jobs pay per year?

As of Aug 7, 2026, the average yearly pay for call center analyst in Raleigh, NC is $62,844.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $80,700.00 per year, depending on experience, location, and employer.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.
More about Call Center Analyst jobs
What are the most commonly searched types of Call Center Analyst jobs in Raleigh, NC? The most popular types of Call Center Analyst jobs in Raleigh, NC are:
What are popular job titles related to Call Center Analyst jobs in Raleigh, NC? For Call Center Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Center Analyst jobs in Raleigh, NC look for? The top searched job categories for Call Center Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Center Analyst jobs? Cities near Raleigh, NC with the most Call Center Analyst job openings:
Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in Raleigh, NC as of July 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,844 per year, or $30.2 per hour.

Call Center Manager - B2C

BRIX Recruiting Partners (Home Improvement)

Raleigh, NC

Full-time

Retirement, PTO

Re-posted yesterday

Job description

Company Overview:

  • This is a 5+ year old, growing exterior remodeling company serving homeowners throughout North Carolina
  • This company is looking for someone to lead all call center operations while developing their people and building scalable systems for long-term growth

 

What is Being Offered:

  • Competitive base + bonus potential
  • 401K with match & PTO

 

What The Position is About:

  • Lead and motivate the call center team
  • Oversee day-to-day operations, ensuring the team meets or exceeds KPIs
  • Develop and implement call center strategies to optimize efficiency, productivity, and sales
  • Recruit, hire, and train call center personnel
  • Make rehash calls weekly
  • Provide ongoing coaching, mentoring, and performance feedback to the team
  • Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements

 

The Right Candidate Will Have:

  • 2-5+ years of call center or inside sales leadership experience within the home improvement industry
  • Proven ability to coach, mentor, and develop employees
  • Experience implementing and training call center processes and systems
  • Experience with data management and data analysis
BRIX Recruiting Partners logo

About BRIX Recruiting Partners

Sourced by ZipRecruiter

Our mission is simple: to help our clients build the most successful sales and management team by providing top talent at a reasonable price. Through a combination of traditional direct recruiting methods and the latest online employment marketing techniques our recruitment agency provides better candidates, better hires, and better retention. Each of our team members in our recruitment agency understands the effort and diligence required to recruit top-level talent at the national level. Our expertise spans inside and outside sales and management without limitation to specific industries. While our backgrounds vary, we all come to this work with a dedication to great customer service, top-talent results, and a focus on improving each customer’s bottom line.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Chaska, MN, US

Year founded

2011

Social media

FacebookTwitter

View All BRIX Recruiting Partners Jobs

Apply