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Call Center Analyst Jobs in Raleigh, NC (NOW HIRING)

Mercalis

PEC Operations Manager

Morrisville, NC

Understanding of all phases of successful call center operation required. * Strong commitment to patient and client satisfaction. * Superior leadership, team building, interpersonal, and analytical ...

Mercalis

PEC Operations Manager

Morrisville, NC · On-site

Understanding of all phases of successful call center operation required. * Strong commitment to patient and client satisfaction. * Superior leadership, team building, interpersonal, and analytical ...

Mercalis

PEC Operations Manager

Morrisville, NC · On-site

Understanding of all phases of successful call center operation required. * Strong commitment to patient and client satisfaction. * Superior leadership, team building, interpersonal, and analytical ...

Mercalis

PEC Operations Manager

Morrisville, NC · On-site

Understanding of all phases of successful call center operation required. * Strong commitment to patient and client satisfaction. * Superior leadership, team building, interpersonal, and analytical ...

Infojini Inc

Business Analyst

Raleigh, NC

These positions have responsibility for systems analysis which includes assuring that help desk and call center processes are fully understood, capturing detail requirements and business rules.

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role: Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...

Hire Talent

Business Analyst III

Cary, NC · Remote

$44.50 - $61.50/hr

Business Analyst III At Global Sales & Servicing (GSSP) Platform, our mission is to build the next ... call center and other emerging channels such as intelligent assistants. The platform leverages ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ... Technical helpdesk or technical call center experience is necessary. * Disciplined, systematic ...

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All JobsCall Center Analyst JobsCall Center Analyst Jobs in Raleigh, NC

Call Center Analyst information

See Raleigh, NC salary details

$29.2K

$62.8K

$96.2K

How much do call center analyst jobs pay per year?

As of Jun 17, 2026, the average yearly pay for call center analyst in Raleigh, NC is $62,844.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $80,700.00 per year, depending on experience, location, and employer.

Can you become a BA with no experience?

A Call Center Analyst role typically requires some experience in customer service, data analysis, or related skills; transitioning directly to a Business Analyst (BA) position without experience is uncommon. Gaining relevant skills such as data tools, process mapping, and certifications like CBAP can help, but entry-level BAs usually need some background in analysis or project management. Building experience through training, internships, or related roles improves the chances of becoming a BA without prior direct experience.

What job makes $10,000 a month without a degree?

A Call Center Analyst typically does not earn $10,000 a month without specialized experience or advanced skills. High-paying roles in sales, real estate, or entrepreneurship can reach that level without a degree, but they often require significant effort, networking, or certifications. Most jobs with such income levels usually demand relevant expertise or business acumen rather than formal education alone.

What does a call center analyst do?

A call center analyst monitors and evaluates call center operations to improve efficiency and customer service quality. They analyze call data, generate reports, identify trends, and recommend process improvements, often using tools like CRM software and data analysis programs. Strong communication skills and attention to detail are essential for this role.

What are Call Center Analysts?

Call Center Analysts are professionals who monitor, assess, and improve the performance of a call center. They analyze call data, evaluate agents' performance, and identify trends or issues affecting customer service. By generating reports and recommending process improvements, they help ensure efficient operations and high customer satisfaction. Their role may also involve training staff and implementing new technologies or procedures to enhance service quality.

What are some typical challenges faced by Call Center Analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What Is a Call Center Analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

What are the key skills and qualifications needed to thrive as a Call Center Analyst, and why are they important?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.

What jobs in the US pay 300,000 a year?

For a Call Center Analyst, earning $300,000 annually is uncommon and typically requires senior-level positions, management roles, or specialized skills such as data analysis, process optimization, or leadership in large organizations. Most roles in this field have lower base salaries, but high earnings may come from bonuses, commissions, or executive positions in related fields.
More about Call Center Analyst jobs
What are the most commonly searched types of Call Center Analyst jobs in Raleigh, NC? The most popular types of Call Center Analyst jobs in Raleigh, NC are:
What are popular job titles related to Call Center Analyst jobs in Raleigh, NC? For Call Center Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Center Analyst jobs in Raleigh, NC look for? The top searched job categories for Call Center Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Center Analyst jobs? Cities near Raleigh, NC with the most Call Center Analyst job openings:
Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in Raleigh, NC as of June 2026, with employment types broken down into 2% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,844 per year, or $30.2 per hour.

Customer Service Representative

Spectraforce Technologies

Raleigh, NC • Remote

$15.50 - $21.25/hr

Other

Posted 2 days ago

Job description

Position Title: Customer Service Representative
Work Location: 100% Remote
Assignment Duration: 6+ months
Work Schedule: Monday - Friday 8 am - 4:30 pm (CST). The schedule may change after 6 months. The training schedule will be the same

Work Arrangement: Remote

Position Summary:

Incumbent will be a member of the Payer Solutions Operations customer service team; responsible for responding to customers and providers related to products we service.Candidate will be responsible for maintaining call center statistics including Average Speed of Answer, After Call Work and Schedule Adherence.

Background & Context:

Incumbent will handle precertification calls from HealthCare Professionals and Third Party Administrator clients as well as assist customers with provider verification.

Key Responsibilities:
  • Responsible for responding to customers and providers related to products we service.
  • Maintaining call center statistics including Average Speed of Answer, After Call Work and Schedule Adherence.
  • Handle precertification calls from HealthCare Professionals and Third Party Administrator clients.
  • Assist customers with provider verification.

Qualification & Experience:
  • 2+ years experience in service operations environment, preferably call center environment.
  • Knowledge of Medical Coding and Billing.
  • Articulate, service oriented and accurate documentation process skills.
  • Analytical, attention to detail and quality oriented.
  • Strong organizational and time management skills.
  • Strong written and verbal communication skills.
  • Knowledge of MS applications.
  • Problem solving skills.
  • Ability to manage multiple tasks and work under pressure in a fast paced environment.
  • 40 WPM

Non-Negotiable Skills:
  • Time Management
  • Great communication skills (verbal & written)
  • Detail orientated
  • Fast paced

Education:
  • High school diploma or higher

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