Call Center Analyst Jobs in Raleigh, NC (NOW HIRING)

Johnston County is an Equal Opportunity Employer. Description *This is a reposting, all previous applicants are still being considered. The Johnston County DSS mission is to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families.

We provide human services programs that are intended to promote the health, well-being, self-sufficiency and protection of families, children and adults within our community. Johnston County Department of Social Services has an immediate opening for an Income Maintenance Caseworker II - Call Center. **Will only accept fully qualified candidates with previous Income Maintenance Caseworker experience, preference will be given to bilingual spanish speaking candidates.** Duties and Responsibilities The primary purpose of this position is to interview clients that apply for or request to re-certify for the following public assistance programs: Food and Nutrition, Adult Medicaid and Family & Children's Medicaid

This position must accurately enter all information gathered during the application and/or re-certification into the NC FAST system, and complete third party verification in order for eligibility to be determined. This includes determining initial eligibility for new applicants, re-determining eligibility for ongoing caseloads and completing changes in situations as they occur. This position must be able to interview and communicate effectively with customers, other agency personnel, and the public via phone.

This position must be able to read, understand and adhere to program policy and guidelines set by the state. All agency staff are required to perform work duties during emergency/disaster situations as needed. Knowledge, Skills and Abilities Considerable knowledge of the program/areas of assignment.

General knowledge of all agency and community programs and services which could affect the client/applicant. Good knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills.

Ability to read, analyze, and interpret rules, regulations and procedures. Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures. Ability to instruct and to evaluate the work of lower level employees.

Ability to perform casework functions with structured time frames. Desired Education and Experience One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience. Preference will be given to Spanish speaking applicants and applicants with work experience in a DSS Income Maintenance Program.

Preferred 2-3 years of experience as an Income Maintenance Caseworker. Preferred knowledge in the Programs of: Food and Nutrition, Adult Medicaid and Family & Children's Medicaid *Please document all work history relevant to the position for which you are applying. Determination of qualifying for the position and salary may be based on years of experience listed on the application itself, not in supplemental documents attached.

Failure to document complete work history may affect qualification determination and salary. Electronic applications cannot be amended once submitted.* NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned

Important Pre-Employment Information: If the position requires a degree, official transcripts must be submitted within 30 days of hire. A pre-employment reference check will be conducted. A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.

A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.