Santa Clarita, CA · On-site
$19.25/hr
Your ability to effectively communicate and analyze data will contribute to the success of our ... If you have previous call center or customer service experience, along with strong communication ...
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Santa Clarita, CA · On-site
$19.25/hr
Your ability to effectively communicate and analyze data will contribute to the success of our ... If you have previous call center or customer service experience, along with strong communication ...
Santa Clarita, CA · On-site
$16.25 - $20.25/hr
Your ability to effectively communicate and analyze data will contribute to the success of our ... If you have previous call center or customer service experience, along with strong communication ...
Santa Clarita, CA · On-site
$16.25 - $20.25/hr
Your ability to effectively communicate and analyze data will contribute to the success of our ... If you have previous call center or customer service experience, along with strong communication ...
$25 - $30/hr
Monitor and analyze reservation trends to determine which properties need additional revenue focus ... Coach call center agents and on-property front desk teams to improve sales techniques and guest ...
$25 - $30/hr
Monitor and analyze reservation trends to determine which properties need additional revenue focus ... Coach call center agents and on-property front desk teams to improve sales techniques and guest ...
Van Nuys, CA · On-site
$24.28 - $27/hr
Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...
Van Nuys, CA · On-site
$24.28 - $27/hr
Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...
Van Nuys, CA · On-site
$24.28 - $27/hr
Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...
Van Nuys, CA · On-site
$24.28 - $27/hr
Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...
Van Nuys, CA · On-site
$16.75 - $20.75/hr
Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...
Van Nuys, CA · On-site
$16.75 - $20.75/hr
Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...
Van Nuys, CA · On-site
$16.75 - $20.75/hr
Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...
New
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Van Nuys, CA · On-site
$16.75 - $20.75/hr
Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...
New
Van Nuys, CA · On-site
$16.75 - $20.75/hr
Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...
Van Nuys, CA · On-site
$16.75 - $20.75/hr
Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...
Sacramento, CA · On-site
Utilize analysis of call center information to ensure ongoing delivery of high quality information and referral operations and conformity to contractual requirements and Agency policies/industry ...
Sacramento, CA · On-site
Utilize analysis of call center information to ensure ongoing delivery of high quality information and referral operations and conformity to contractual requirements and Agency policies/industry ...
Utilize analysis of call center information to ensure ongoing delivery of high quality information and referral operations and conformity to contractual requirements and Agency policies/industry ...
Utilize analysis of call center information to ensure ongoing delivery of high quality information and referral operations and conformity to contractual requirements and Agency policies/industry ...
Analyze call center metrics to identify trends, areas for improvement, and opportunities for optimization. * Implement strategies to enhance lead conversion rates, ensuring a smooth transition from ...
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Analyze call center metrics to identify trends, areas for improvement, and opportunities for optimization. * Implement strategies to enhance lead conversion rates, ensuring a smooth transition from ...
Analyze call center metrics to identify trends, areas for improvement, and opportunities for optimization. * Implement strategies to enhance lead conversion rates, ensuring a smooth transition from ...
Quick apply
Analyze call center metrics to identify trends, areas for improvement, and opportunities for optimization. * Implement strategies to enhance lead conversion rates, ensuring a smooth transition from ...
Los Angeles, CA · On-site
$16.75 - $20.75/hr
Salary: 24.28 - 27.00 Our Call Center is Hiring! Los Angeles Police Federal Credit Union has ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...
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Los Angeles, CA · On-site
$16.75 - $20.75/hr
Salary: 24.28 - 27.00 Our Call Center is Hiring! Los Angeles Police Federal Credit Union has ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...
Ontario, CA · On-site
$28 - $30/hr
The Call Center Manager plans, organizes, directs, and evaluates all call center activities ... Collect, analyze, and report operational and performance data to support decision-making, identify ...
Ontario, CA · On-site
$28 - $30/hr
The Call Center Manager plans, organizes, directs, and evaluates all call center activities ... Collect, analyze, and report operational and performance data to support decision-making, identify ...
Analyze call center data and make recommendations to improve operations, member experience, as well as forecast and plan. * Work with leaders and team members in other departments to coordinate ...
Analyze call center data and make recommendations to improve operations, member experience, as well as forecast and plan. * Work with leaders and team members in other departments to coordinate ...
Analyze call center data and make recommendations to improve operations, member experience, as well as forecast and plan. * Work with leaders and team members in other departments to coordinate ...
Analyze call center data and make recommendations to improve operations, member experience, as well as forecast and plan. * Work with leaders and team members in other departments to coordinate ...
Van Nuys, CA · On-site
$16.75 - $20.75/hr
Position Summary Our Call Center is seeking a Member Experience Representative with a minimum of 1 ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...
Van Nuys, CA · On-site
$16.75 - $20.75/hr
Position Summary Our Call Center is seeking a Member Experience Representative with a minimum of 1 ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...
$17.25 - $21.50/hr
Call Center Representative Wilshire Law Firm, is a distinguished, award-winning legal practice with ... Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure ...
Quick apply
$17.25 - $21.50/hr
Call Center Representative Wilshire Law Firm, is a distinguished, award-winning legal practice with ... Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure ...
$17.25 - $21.50/hr
Call Center Representative Wilshire Law Firm, is a distinguished, award-winning legal practice with ... Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure ...
Quick apply
$17.25 - $21.50/hr
Call Center Representative Wilshire Law Firm, is a distinguished, award-winning legal practice with ... Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure ...
Los Angeles, CA · On-site
$17.25 - $21.50/hr
Call Center Representative Wilshire Law Firm, is a distinguished, award-winning legal practice with ... Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure ...
Los Angeles, CA · On-site
$17.25 - $21.50/hr
Call Center Representative Wilshire Law Firm, is a distinguished, award-winning legal practice with ... Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure ...
$29.6K - $35.8K
7% of jobs
$35.8K - $42K
13% of jobs
$43.1K is the 25th percentile. Wages below this are outliers.
$42K - $48.2K
28% of jobs
$48.2K - $54.4K
1% of jobs
The median wage is $55.6K / yr.
$54.4K - $60.6K
5% of jobs
$60.6K - $66.8K
1% of jobs
$66.8K - $72.9K
15% of jobs
$72.9K - $79.1K
4% of jobs
$79.4K is the 75th percentile. Wages above this are outliers.
$79.1K - $85.3K
11% of jobs
$85.3K - $91.5K
1% of jobs
$91.5K - $97.7K
14% of jobs
$29.6K
$63.8K
$97.7K
A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.
| Aspect | Call Center Analyst | Customer Service Representative |
|---|---|---|
| Primary Role | Analyzes call data, improves call center processes, and supports performance metrics | Assists customers with inquiries, resolves issues, and provides product/service information |
| Required Skills | Data analysis, communication, problem-solving, familiarity with call center software | Communication, patience, problem-solving, product knowledge |
| Work Environment | Call centers, offices, remote options | Call centers, retail, office settings |
| Common Certifications | Customer service certifications, data analysis skills | Customer service certifications, communication skills training |
While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.
$19.25/hr
Full-time
Medical, Dental, Vision, Retirement
Re-posted 17 hours ago
An innovative and successful glass fabrication company in Valencia is in need of Customer Service Reps to become key members of a growing team and an integral part of providing some of the highest quality glass doors around!
Responsibilities: - Make outbound calls to potential customers - Conduct market research and analyze data - Provide information about products or services - Answer questions and address customer concerns - Maintain accurate and detailed records of customer interactions
Experience: - Previous experience in a call center or customer service role is preferred - Excellent communication skills, both verbal and written - Strong problem-solving and analytical abilities - Ability to work in a fast-paced environment - Proficient in using computer systems and software applications
As a Call Center Representative, you will play a crucial role in reaching out to potential customers and providing them with information about our products or services. Your ability to effectively communicate and analyze data will contribute to the success of our sales efforts. If you have previous call center or customer service experience, along with strong communication and problem-solving skills, we encourage you to apply. Join our team and be part of a dynamic and rewarding work environment.
Must have office experience and Customer service.
