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Call Center Analyst Jobs in California (NOW HIRING)

Sky Resorts

Call Center Lead

Sky Valley, CA · On-site

$25 - $30/hr

Monitor and analyze reservation trends to determine which properties need additional revenue focus ... Coach call center agents and on-property front desk teams to improve sales techniques and guest ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

$65 - $85/hr

Utilize analysis of call center information to ensure ongoing delivery of high quality information and referral operations and conformity to contractual requirements and Agency policies/industry ...

Innergy

Call Center Representative

Van Nuys, CA · On-site

$24.28 - $27/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...

LAPFCU

Call Center Representative

Van Nuys, CA · On-site

$16.75 - $20.75/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...

Innergy

Call Center Representative

Van Nuys, CA

$16.75 - $20.75/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...

Innergy

Call Center Representative

Van Nuys, CA · On-site

$16.75 - $20.75/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

Utilize analysis of call center information to ensure ongoing delivery of high quality information and referral operations and conformity to contractual requirements and Agency policies/industry ...

Wilshire Law Firm

Call Center Representative

Los Angeles, CA

$17.25 - $21.50/hr

Call Center Representative Wilshire Law Firm, is a distinguished, award-winning legal practice with ... Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure ...

Wilshire Law Firm

Call Center Representative

Los Angeles, CA

$17.25 - $21.50/hr

Call Center Representative Wilshire Law Firm, is a distinguished, award-winning legal practice with ... Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure ...

Tredence Inc.

Call Center Representative

San Jose, CA

$60.21/hr

With over 3,500 employees and a Great Place to Work certification, we're proud to be recognized as a leader in customer analytics services by Forrester Wave. Position Summary As a Call Center ...

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All JobsCall Center Analyst JobsCall Center Analyst Jobs in California

Call Center Analyst information

See California salary details

$29.6K

$63.8K

$97.7K

How much do call center analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center analyst in California is $63,802.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $81,900.00 per year, depending on experience, location, and employer.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What does a call center analyst do?

A call center analyst monitors and evaluates call center operations to improve customer service efficiency and quality. They analyze call data, generate reports, identify trends, and recommend process improvements, often using tools like CRM software and data analysis programs. Strong communication skills and attention to detail are essential for this role.
More about Call Center Analyst jobs

What are the most commonly searched types of Call Center Analyst jobs in California?

The most popular types of Call Center Analyst jobs in California are:

What are popular job titles related to Call Center Analyst jobs in California?

For Call Center Analyst jobs in California, the most frequently searched job titles are:

What job categories do people searching Call Center Analyst jobs in California look for?

The top searched job categories for Call Center Analyst jobs in California are:

What cities in California are hiring for Call Center Analyst jobs?

Cities in California with the most Call Center Analyst job openings:

What are popular job titles related to Call Center Analyst jobs in CA?

For Call Center Analyst jobs in CA, the most frequently searched job titles are:

Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in California as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,802 per year, or $30.7 per hour.

Call Center Lead

Sky Resorts

Sky Valley, CA • On-site

$25 - $30/hr

Full-time

Re-posted 29 days ago

Job description

We are seeking a motivated Call Center Lead to oversee our call center operations and drive revenue growth for Sky Resorts. This individual will be responsible for leading a team of call center agents, optimizing sales strategies, and ensuring that underperforming properties receive targeted focus. The ideal candidate will be adept at learning software systems, call center management, and sales coaching to enhance team performance.

Key Responsibilities

Answering Phone Calls
Answering the phone by the second ring
Effectively cross-sell and upsell RV sites/rental homes and additional nights
Collaborate closely with the on site staff to maintain accurate information about resort specific situations as they arise
Actively listen to customers' needs and set guest expectations to appropriately match the property they will be visiting
Choose appropriate RV sites according to the length and type of RV
Manage the internal reservation grid to efficiently maximize the total number of reservations
Leverage your persuasive abilities to promote longer stays, special packages, and unique offerings that cater to diverse customer interests.
Maintain a proactive follow-up approach to ensure customer satisfaction and gather valuable feedback in order to become the customer’s favorite RV resort.
Collaborate with the customer support team to address post-stay feedback and improve the overall customer experience.
Set goals around total reservations and revenue taken
Inbound and outbound phone calls
Call Center Management amp; Performance Optimization

Oversee the daily operations of the call center, ensuring efficiency and high-quality guest interactions.
Must collaborate effectively with on-property front desk teams and management to ensure smooth and seamless customer handoffs.
Monitor and analyze reservation trends to determine which properties need additional revenue focus.
Develop and implement targeted sales strategies to drive occupancy and revenue at struggling properties.
Set and track performance goals for the call center team to enhance booking conversions and guest satisfaction.
Regularly review call center data and performance reports to identify opportunities for improvement.
Develop systems for efficiency and procedures going between the front desk and the call center.
Sales Coaching amp; Staff Development

Listen to recorded calls to assess performance, identify training opportunities, and provide constructive feedback.
Coach call center agents and on-property front desk teams to improve sales techniques and guest interactions.
Conduct regular training sessions on sales tactics, effective communication, and RMS software utilization for both the call center and front desk teams.
Implement best practices to improve call handling, upselling strategies, and overall customer experience.
Set clear performance goals by establishing targets for revenue and conversions
Software amp; Process Management

Maintain a working knowledge of rates and inventory in the reservation management software to ensure accuracy and optimization.
Work closely with the marketing team to adjust pricing strategies as needed.
Ensure that all team members are proficient in utilizing the reservation software for reservations and revenue tracking.
Have a working and detailed knowledge of property rates and dynamic pricing.
Utilize Google Sheets for data processing and analysis.
Qualifications amp; Skills

3+ years of experience in call center management, sales leadership, or hospitality reservations.
Proven ability to analyze data and make data-driven decisions to improve revenue performance.
Experience in coaching and developing sales teams to meet and exceed performance goals.
Excellent verbal and written communication skills.
Ability to multitask, prioritize tasks, and work in a fast-paced environment.
Strong problem-solving skills and the ability to implement strategic initiatives.
About Sky Resorts

Sky Resorts manages RV parks and manufactured home communities with a mission to create environments that enhance lives. We consider it our calling to craft places where families make memories, retirees enjoy their best years, and individuals find stress-free getaways. Our properties include Sky Valley Resort and Caliente Springs in Desert Hot Springs, CA; Arizona Oasis in Ehrenberg, AZ; Ocotillo RV Resort in Ocotillo Wells, CA; Desert Gardens in Quartzsite, AZ; Pine Pond Homes in Petoskey, MI; and Black Meadow Landing in Black Meadow Landing, CA. As we strive towards our goal of 10,000 sites in 10 years, we are committed to fostering vibrant communities and providing exceptional experiences for our guests and residents.
Why Join Sky Resorts?

Opportunity to lead a team and make a direct impact on company revenue.
Work in a dynamic, fast-growing company with a commitment to excellence.
Supportive and team-oriented company culture.
If you are passionate about sales, hospitality, and leading high-performing teams, we’d love to hear from you! Apply today to become the Call Center Lead at Sky Resorts.
Compensation is between $25-$30 depending on experience.
This is a Remote position. Preference will be given to candidates located in the Coachella Valley, Inland Empire, High Desert, or Western Arizona regions to allow for occasional on-site visits.

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