ZipRecruiter

Log In

1

Call Center Analyst Jobs in California (NOW HIRING)

Cellular Sales

Call Center Representative

Santa Maria, CA · On-site

$17/hr

... Call Center Representative you will provide ongoing support to our current team of Verizon Sales ... Ideal candidates will be creative and analytical. Should seek to build off of current foundation ...

ApexChat

Full Time Call Center Agent

San Ramon, CA · On-site

$35K - $47K/yr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary ... Analyze issues, troubleshoot problems, and provide efficient solutions. * Product/Service Expertise:

Apexchat

Full Time Call Center Agent

San Ramon, CA · On-site

$11 - $12/hr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary ... Analyze issues, troubleshoot problems, and provide efficient solutions. * Product/Service Expertise:

Apexchat

Full Time Call Center Agent

San Ramon, CA

$11 - $12/hr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary ... Analyze issues, troubleshoot problems, and provide efficient solutions. * Product/Service Expertise:

Apexchat

Part Time REMOTE Call Center Agent

San Ramon, CA · Remote

$11 - $12/hr

Join our team as a PART TIME Call Center Agent, where you'll play a crucial role as the primary ... Analyze issues, troubleshoot problems, and provide efficient solutions. * Product/Service Expertise:

Apexchat

Part Time REMOTE Call Center Agent

San Ramon, CA · On-site +1

$11 - $12/hr

Join our team as a PART TIME Call Center Agent, where you'll play a crucial role as the primary ... Analyze issues, troubleshoot problems, and provide efficient solutions. * Product/Service Expertise:

Apexchat

Part Time REMOTE Call Center Agent

San Ramon, CA · On-site +1

$11 - $12/hr

Join our team as a PART TIME Call Center Agent, where you'll play a crucial role as the primary ... Analyze issues, troubleshoot problems, and provide efficient solutions. * Product/Service Expertise:

Apexchat

Part Time REMOTE Call Center Agent

San Ramon, CA · Remote

$11 - $12/hr

Join our team as a PART TIME Call Center Agent, where you'll play a crucial role as the primary ... Analyze issues, troubleshoot problems, and provide efficient solutions. * Product/Service Expertise:

previous pagenext page

Showing results 21-40

All JobsCall Center Analyst JobsCall Center Analyst Jobs in California

Call Center Analyst information

See California salary details

$29.6K

$63.8K

$97.7K

How much do call center analyst jobs pay per year?

As of Aug 18, 2026, the average yearly pay for call center analyst in California is $63,802.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $81,900.00 per year, depending on experience, location, and employer.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What does a call center analyst do?

A call center analyst monitors and evaluates call center operations to improve customer service efficiency and quality. They analyze call data, generate reports, identify trends, and recommend process improvements, often using tools like CRM software and data analysis programs. Strong communication skills and attention to detail are essential for this role.
More about Call Center Analyst jobs

What are the most commonly searched types of Call Center Analyst jobs in California?

The most popular types of Call Center Analyst jobs in California are:

What are popular job titles related to Call Center Analyst jobs in California?

For Call Center Analyst jobs in California, the most frequently searched job titles are:

What job categories do people searching Call Center Analyst jobs in California look for?

The top searched job categories for Call Center Analyst jobs in California are:

What cities in California are hiring for Call Center Analyst jobs?

Cities in California with the most Call Center Analyst job openings:

What are popular job titles related to Call Center Analyst jobs in CA?

For Call Center Analyst jobs in CA, the most frequently searched job titles are:

Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in California as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $63,802 per year, or $30.7 per hour.

Manager, Clinic Call Center (Outpatient), Full Time, Day Shift

Adventist Health

Ukiah, CA • On-site

$78K - $95K/yr

Full-time

Re-posted 19 days ago

Adventist Health rating

7.7

Company rating: 7.7 out of 10

Based on 243 frontline employees who took The Breakroom Quiz

159th of 888 rated healthcare providers

Job description


Adventist Health Ukiah Valley has been deeply connected to the community we serve since 1956. We are comprised of a 50-bed acute care medical center, level IV trauma center, level II intensive care nursery services, extensive physical rehabilitation program, outpatient surgery and diagnostic center and advanced wound care center. Ukiah is a unique small town that charms you with its rich character, arts, vineyards and natural surroundings. Ukiah beckons you to explore all that the valley has to offer amidst our 300 days of sunshine each year. We are also conveniently located just two hours north of San Francisco and 45 minutes from the Pacific Coast.
Job Summary:
Responsible for managing and overseeing the daily operations of the Clinical Call Center to ensure processes are in compliance with Federal State regulations and standards. Serves customers by planning and implementing call center strategies and operations, improving systems and processes, managing staff. Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.
Job Requirements:
Education and Work Experience:
  • Bachelor's Degree or equivalent combination of education/related experience: Required
  • Master's Degree: Preferred
  • Five year's managed care experience: Preferred
  • One year's leadership experience: Preferred
  • Call center experience: Preferred

Essential Functions:
  • Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, completing system audits and analyses, managing system and process improvement and quality assurance programs and installing upgrades.
  • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees. Administers scheduling systems. Communicates job expectations. Plans, monitors, appraises and reviews job contributions. Plans and reviews compensation actions. Enforces policies and procedures.
  • Meets call center financial objectives by estimating requirements. Works closely with the Director on preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions.
  • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
  • Performs other job-related duties as assigned.

Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.
About Us
Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

What Adventist Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply