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Call Center Analyst Jobs in California (NOW HIRING)

Restoration Hardware

Real-Time Analyst

Tracy, CA · On-site

Leverage daily and historical reports to identify opportunities and trends in call volume and staffing * Conduct root cause analysis to drive accurate forecasting and effective scheduling outcomes

RH

Real-Time Analyst

Tracy, CA · On-site

Leverage daily and historical reports to identify opportunities and trends in call volume and staffing * Conduct root cause analysis to drive accurate forecasting and effective scheduling outcomes

RH

Real-Time Analyst

Tracy, CA · On-site

$21 - $38/hr

Leverage daily and historical reports to identify opportunities and trends in call volume and staffing * Conduct root cause analysis to drive accurate forecasting and effective scheduling outcomes

AnswerNet

Call Center Agent Irwindale ECC

Pasadena, CA · Remote

$23.41 - $24.26/hr

... analytical with data entry and written program information • Strong verbal and written ... Call Center Hours of Operation will be 8:00 AM - 5:00 PM Eastern time, Monday-Friday. Agents will ...

Ariat

Sr. Director Call Center

San Leandro, CA · On-site

$160K - $175K/yr

Performance and analytics * Defining the KPIs that matter (CSAT, AHT, FCR, SLA, engagement ... About You * 8-12+ years in call center or customer service operations, including 5+ years leading ...

AnswerNet

Call Center Agent Irwindale ECC

Pasadena, CA · Remote

$23.41 - $24.26/hr

... analytical with data entry and written program information • Strong verbal and written ... Call Center Hours of Operation will be 8:00 AM - 5:00 PM Pacific time Monday-Friday. Agents will be ...

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Showing results 41-60

All JobsCall Center Analyst JobsCall Center Analyst Jobs in California

Call Center Analyst information

See California salary details

$29.6K

$63.8K

$97.7K

How much do call center analyst jobs pay per year?

As of Sep 4, 2026, the average yearly pay for call center analyst in California is $63,802.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $81,900.00 per year, depending on experience, location, and employer.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What does a call center analyst do?

A call center analyst monitors and evaluates call center operations to improve customer service efficiency and quality. They analyze call data, generate reports, identify trends, and recommend process improvements, often using tools like CRM software and data analysis programs. Strong communication skills and attention to detail are essential for this role.
More about Call Center Analyst jobs

What are the most commonly searched types of Call Center Analyst jobs in California?

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For Call Center Analyst jobs in California, the most frequently searched job titles are:

What job categories do people searching Call Center Analyst jobs in California look for?

The top searched job categories for Call Center Analyst jobs in California are:

What cities in California are hiring for Call Center Analyst jobs?

Cities in California with the most Call Center Analyst job openings:

What are popular job titles related to Call Center Analyst jobs in CA?

For Call Center Analyst jobs in CA, the most frequently searched job titles are:

Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in California as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,802 per year, or $30.7 per hour.

Global SOC Analyst (GSOC) - CA DL (D-PV)

Securitas

San Diego, CA • On-site

$24.96/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 16 days ago

Securitas rating

6.0

Company rating: 6.0 out of 10

Based on 1,001 frontline employees who took The Breakroom Quiz

64th of 118 rated security

Job description

SOC Operator

 
We help make your world a safer place.

 
Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

 
Securitas plays an essential role for our clients and in society. The SOC Operator position helps maintain a safe and secure environment for our clients by providing centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, and emergency dispatch, incident reporting and analysis, and remote alarm panel programming.

 
We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

 
$24.96/hr. pay for this position. Our Global SOC Analyst positions are highly sought after. If you have experience in roles like Call Center Representative, Dispatch or Camera Monitoring in a SOC role this job may be for you. Sun-Thursday grave shift 2300-0730. 

 
Are you interested in being part of our Team?
• Apply quickly and efficiently online 
• Interview from the convenience of your own home
• Weekly pay 
• Competitive benefits 
 

 
With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

 
See a different world.

 
 
#AF-PSD
 

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include: 
  • Retirement plan
  • Employer-provided medical and dental coverage
  • Company-paid life insurance
  • Voluntary life and disability insurance
  • Employee assistance plan
  • Securitas Saves discount program
  • Paid holidays
  • Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

What Securitas employees say

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