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Virtual Call Center Jobs in California (NOW HIRING)

mpi

Call Center Representative

Los Angeles, CA · On-site

$26/hr

Ability to complete all required training in classroom or in a virtual environment inclusive of ... Meet established call center performance metrics as an individual to assist the department in ...

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How much do virtual call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for virtual call center in California is $13.88, according to ZipRecruiter salary data. Most workers in this role earn between $9.47 and $16.15 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in California?

The most popular types of Call Center jobs in California are:

What are popular job titles related to Virtual Call Center jobs in California?

For Virtual Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in California look for?

The top searched job categories for Virtual Call Center jobs in California are:

What cities in California are hiring for Virtual Call Center jobs?

Cities in California with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in California as of August 2026, with employment types broken down into 66% Full Time, and 34% Part Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $28,866 per year, or $13.9 per hour.

Manager, Call Center (Los Angeles, CA)

Firefighters First Credit Union

Los Angeles, CA • Remote

Full-time

Re-posted 2 days ago

Job description

Virtual branch managers at Firefighters First Credit Union (FFCU)are responsible for leading the call center to ensure members consistentlyreceive a high level of service through a variety of channels. As a leader, the virtual branch manager sets the call center objectives, deliversservices, and manages for results. Virtual branch managers are responsible for ensuring call center teams arestaffed to provide members with adequate coverage, have the necessary trainingand resources to successfully perform their work, ensure member identificationis correct to prevent fraud, and that they provide exceptional service tomembers. Further, managers utilize call center data to continually improveoperations and the member experience, as well as forecast and plan. Finally, virtual branch managers regularly interact with members to build relationships and assist withresolving issues.
Typical responsibilities:

  • Manage call center operations.
  • Train, coach, supervise, and performance manage call center employees.
  • Build member relationships by assisting members with obtaining, interpreting, and utilizing financial information to plan for and achieve goals.
  • Analyze call center data and make recommendations to improve operations, member experience, as well as forecast and plan.
  • Work with leaders and team members in other departments to coordinate member services, responses, research, resolutions, or other carry out other efforts.
  • Participate in special projects and perform other assignments as needed.
  • Travel may be required up to 10% of the time or as needed to attend meetings, conferences, training, or other work-related events.
  • As needed, work remotely, be on-call, and work weekends and evenings.

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