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Trainee Call Center Analyst Jobs (NOW HIRING)

Iron Bow Technologies

Call Center Analyst 1

Manassas, VA · On-site

$18 - $19.23/hr

THE OPPORTUNITY A Call Center Analyst I supporting Prince William County at Iron Bow Technologies provides first-line technical assistance to county employees, resolving routine IT issues and ...

Iron Bow Technologies

311 Call Center Analyst

Manassas, VA · On-site

$17 - $18.75/hr

It's The Iron Bow Way. 0-2 years NONE PWC NONE THE OPPORTUNITY 311 Call Center Analyst provide non-technical, non-emergency customer service to the entire County regarding all aspects of the County ...

AEG Vision

Marketing and Call Center Analyst

Dallas, TX · On-site

We are seeking a detail-oriented Marketing & Call Center Data Operations Analyst to develop reporting and insights on patient acquisition and experience, while ensuring accurate provider and practice ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

Apexon

Porter Call Center Operations Analyst

Plano, TX · On-site

$13.75 - $17/hr

We enable #HumanFirstDIGITAL Exp -6+yrs Porter Call Center Operations Analyst Digital the DE for Analytics) being asked to be onsite in the Florida call center. Porter- Business Analyst (Analytics ...

IQUASAR LLC

Service Center Analyst

Washington, DC · On-site

$21.63/hr

Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

IQUASAR LLC

Service Center Analyst

Denver, CO · Remote

$21.63/hr

Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

iQuasar LLC

Service Center Analyst

$21.63/hr

Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

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How much do trainee call center analyst jobs pay per year?

As of Jul 20, 2026, the average yearly pay for trainee call center analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.
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Trainee Call Center Analyst jobs near you
Dispatch/Call Center Analyst

Dispatch/Call Center Analyst

Innosoul inc

Chattanooga, TN • On-site

Other

Posted 19 days ago

Job description

Job ID: TN-65965

Onsite/Local Dispatch/Call Center Analyst with MS Access, Data Entry, MS Office, Printing/Copying, Multi Line Phone System, Typing, traffic/roadway monitoring/video surveillance, traffic devices/management system, DMS/511/CCTV/SOG experience

Location: Chattanooga, TN (DOT)
Duration: 3 Months

Skills
Software Database Microsoft Access Experience a plus Novice (1-3 Years) No
Skills Others Customer Service Experience a plus Novice (1-3 Years) No
Skills Others Data Entry Experience a plus Novice (1-3 Years) No
Skills Others Emailing Novice (1-3 Years) No
Software Others Microsoft Excel Novice (1-3 Years) No
Software Others Microsoft Word Novice (1-3 Years) No
Skills Others Multi Line Phone System Experience a plus Novice (1-3 Years) No
Skills Others Printing and Copying Novice (1-3 Years) No
Skills Others Technical Skills 2 years of experience as TMC Technician or direct comparable experience Novice (1-3 Years) No
Skills Others Typing Experience a plus Novice (1-3 Years) No
Skills Others Verbal Communication Good communication skills -oral, writing, clear communication over radio, dispatch experience Novice (1-3 Years) No

Description:
An advanced-level position that ensures safe and efficient traffic movement and monitors roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and travel time imbalances.
The initial contract will be for 30-90 days but is subject to extension upon good performance.

2 employees needed for an evening shift (C Shift)
-Saturday 6:00am-6:30pm
-Sunday 6:00am-6:30pm
-Monday 6:00am-6:30pm

Tasks include:
Advanced-level operator position performing functions with minimal supervision and following established procedures.
To perform all duties and may defer the most complex issues to a supervisor.
To operate various computer-based traffic management systems to manage traffic and incidents on roadways and improve traffic conditions.
To monitor roadways via surveillance cameras and detection systems.
To monitor all traffic devices and computer equipment associated with the system.
To maintain advanced knowledge on the operation of all traffic equipment, computers, and software associated with the traffic systems.
To utilize traffic equipment for incident management and the improvement of travel time, safety, and quality of life of the traveling motorists and toll customers.
To continually check the accuracy and validity of the messages displayed on all DMS and 511.
To be aware of all 511 messages broadcast on a particular system.
To enter incident information into computer systems using traffic software.
To become familiar with the roadways and understand the purpose and location of each traffic device (i.e., detector stations, CCTV, and 511).
To alert operator staff to new and existing memos.
To use SOG to detect, dispatch, monitor, and document roadway incidents.
To confer with partners (Highway Patrol, Service Patrols, Local Law Enforcement, Fire Rescue, etc.) as well as adjacent Traffic Management Centers or other DOT Regions to coordinate resources for incidents that may affect regional travel.
To dispatch Service Patrols and assist Service Patrols with other tasks, such as phone calls, etc.
To perform other duties as assigned.
DISPATCH OR CALL CENTER EXPERIENCE A PLUS!

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