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Trainee Call Center Analyst Jobs (NOW HIRING)

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

About the Job The Call Center Manager is responsible for overseeing daily operations of the call ... Analytical skills to interpret call data, identify trends, and implement operational improvements.

HSS

Contact Center Analyst

New York, NY · On-site

$99K - $150K/yr

Contact Center Performance Analytics: Develop and maintain performance dashboards and reporting for ... Recommend improvements to call flows, skill and routing strategies, and menu design based on data.

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with ... Analyze performance data to identify trends and drive continuous improvement * Ensure compliance ...

NuAxis Innovations

Service Center Analyst

Denver, CO · On-site

$21 - $28.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across ... Help Desk Service Desk Technical Support Call Center Hands-on experience supporting: Microsoft ...

MCI Careers

Call Center Operations Manager

Savannah, GA · On-site

$50K - $60K/yr

Analyze team and individual performance to identify trends and improvement areas. * Communicate ... Minimum 5 years of call center management experience. * Associate's degree or equivalent ...

MCI Careers

Call Center Operations Manager

Wichita, KS · On-site

$50K - $60K/yr

Analyze team and individual performance to identify trends and improvement areas. * Communicate ... Minimum 5 years of call center management experience. * Associate's degree or equivalent ...

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How much do trainee call center analyst jobs pay per year?

As of Aug 10, 2026, the average yearly pay for trainee call center analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.
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Trainee Call Center Analyst jobs near you

Call Center Manager

W3Global Inc.

Hialeah, FL

$85K - $100K/yr

Full-time

Re-posted 5 days ago

Job description

About the Job

The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of call center representatives, including scheduling, performance coaching, training, and feedback, to maintain high service standards and productivity. The Call Center Manager monitors call metrics, analyzes performance data, and implements process improvements to enhance efficiency and customer satisfaction. The role includes handling sales and ensuring consistent communication across departments. The Call Center Manager also contributes to setting sales goals, maintaining call scripts and procedures, and supporting a positive, collaborative work environment.

Qualifications

  • Strong contact center management skills, including experience overseeing call volume, staffing, and performance metrics.

  • Proven ability to drive customer satisfaction through service quality, problem resolution, and a customer-centric approach.

  • Team management capabilities, including coaching, training, mentoring, and developing call center representatives.

  • Analytical skills to interpret call data, identify trends, and implement operational improvements.

  • Excellent communication skills for clear, professional interactions with customers, team members, and cross-functional partners.

  • Prior experience in call center leadership, customer service management, or a related supervisory role.

  • Familiarity with call center software, CRM systems (Lead Perfection), and basic reporting tools.

  • Ability to work on-site in Miami, FL, with strong organizational skills and attention to detail.

  • High school diploma or equivalent required; Associate or Bachelor's degree in Business, Communications, or a related field preferred.

  • Experience in the home improvement, construction, or building products industry is a plus.

W3Global logo

About W3Global

Sourced by ZipRecruiter

W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Frisco, TX, US

Year founded

2006

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