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From Home Call Center Analyst Jobs (NOW HIRING)

MCI Careers

Work From Home Call Center Sales

FL · Remote

$14.10 - $16.25/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...

Iron Bow Technologies

311 Call Center Analyst

Manassas, VA · On-site

$17 - $18.75/hr

It's The Iron Bow Way. 0-2 years NONE PWC NONE THE OPPORTUNITY 311 Call Center Analyst provide non ... from scratch using technical tools (SalesForce). * Developing a new Knowledge Base (KB) to enable ...

Iron Bow Technologies

Call Center Analyst 1

Manassas, VA · On-site

$18 - $19.23/hr

THE OPPORTUNITY A Call Center Analyst I supporting Prince William County at Iron Bow Technologies provides first-line technical assistance to county employees, resolving routine IT issues and ...

MCI Careers

AR

$12.10 - $16.10/hr

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...

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How much do from home call center analyst jobs pay per year?

As of Jul 20, 2026, the average yearly pay for from home call center analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.
What cities are hiring for From Home Call Center Analyst jobs? Cities with the most From Home Call Center Analyst job openings:
What are the most commonly searched types of Call Center Analyst jobs? The most popular types of Call Center Analyst jobs are:
What states have the most From Home Call Center Analyst jobs? States with the most job openings for From Home Call Center Analyst jobs include:
From Home Call Center Analyst jobs near you
Infographic showing various From Home Call Center Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $64,649 per year, or $31.1 per hour.
Call Center Analyst - HR Desk

Call Center Analyst - HR Desk

NuAxis Innovations

Reston, VA • Remote

Full-time

Re-posted 8 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. 

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Call Center Analyst - HR Desk for a Full-Time position.

Job Summary:

We are currently seeking a Human Resources Service Center Analyst (HR - SCA) for a full-time position.  This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role. 

Essential Functions:

  • Some of the primary responsibilities of this role include:

  • Handling incoming phone requests from customers

  • Handling incoming electronic requests (Chat, Email, and Fax) from customers

  • Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.

  • Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)

  • Researching customer requests to ensure accurate information and resolutions are provided

  • Escalating customer requests that cannot be handled at the Service Center to the appropriate support team

  • Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation

  • Creating, updating, and retiring service center knowledge documentation

  • Attend and participate in team meetings to surface and discuss process improvements and service offering changes

Education:

  • High school diploma or equivalent. Bachelor's Degree preferred.

  • HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 90 business days of hire

Knowledge Requirements:

  • Critical thinking skills

  • Active listening skills and effective communication strategies

  • Enterprise ticketing application experience - BMC Remedy Service Management experience preferred

  • Human Resource application support experience preferred

Experience:

Two (2) + years of customer service experience. Service desk or call center experience preferred. 

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Employment Type: Full time

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