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Call Center Analyst Jobs in Florida (NOW HIRING)

The Hive Careers Ltd

Call Centre Manager

Miami, FL

Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. * Authorizing replacements or ...

The Hive Careers Ltd

Call Centre Manager

Miami, FL · On-site

Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. * Authorizing replacements or ...

W3Global Inc.

Call Center Manager

Hialeah, FL · On-site

$85K - $100K/yr

About the Job The Call Center Manager is responsible for overseeing daily operations of the call ... Analytical skills to interpret call data, identify trends, and implement operational improvements.

Legacy Service Partners

Call Center Manager

Clermont, FL · On-site

$80K - $85K/hr

Monitor and analyze call center performance metrics, identify areas for improvement, and implement action plans to achieve service level objectives and customer satisfaction targets. * Ensure ...

ttg Talent Solutions

OTC Call Center Lead

Doral, FL · On-site

$19 - $20/hr

OTC Call Center Lead LOCATION: Doral, FL TYPE: Full-Time, Onsite SCHEDULE : 40 hours per week. M -F ... Support leadership with operational reporting and performance analysis. Training & Development ...

altaresourceshcm

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

When youjoin Alta Resources as a Call Center Rep, you will have the opportunity to make a ... Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. Provide product support.

MCI

Call Center Collections Manager

Tampa, FL · On-site

$70 - $90/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... Monitor and analyze key performance metrics and trends related to collections performance, call ...

Alta Resources

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time Call Center Representatives to provide ... Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. Provide product support.

Alta Resources

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time call center representatives to provide ... Help facilitate, analyze, and resolve (i.e., troubleshoot) customer issues. Provide product support.

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

Use data and analytics to identify areas for improvement and optimize team performance. * Ensure ... Streamline call center processes and workflows to improve efficiency and outcomes. * Collaborate ...

The Dental Care Group Inc

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group Inc

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group

Call Center

Aventura, FL · On-site

$15 - $19.25/hr

... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group

Call Center

Pembroke Pines, FL · On-site

$14.25 - $18.25/hr

... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

Use data and analytics to identify areas for improvement and optimize team performance. * Ensure ... Streamline call center processes and workflows to improve efficiency and outcomes. * Collaborate ...

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All JobsCall Center Analyst JobsCall Center Analyst Jobs in Florida

Call Center Analyst information

See Florida salary details

$22.4K

$48.3K

$74K

How much do call center analyst jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call center analyst in Florida is $48,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $62,000.00 per year, depending on experience, location, and employer.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What does a call center analyst do?

A call center analyst monitors and evaluates call center operations to improve customer service efficiency and quality. They analyze call data, generate reports, identify trends, and recommend process improvements, often using tools like CRM software and data analysis programs. Strong communication skills and attention to detail are essential for this role.
More about Call Center Analyst jobs

What are the most commonly searched types of Call Center Analyst jobs in Florida?

The most popular types of Call Center Analyst jobs in Florida are:

What are popular job titles related to Call Center Analyst jobs in Florida?

For Call Center Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Call Center Analyst jobs in Florida look for?

The top searched job categories for Call Center Analyst jobs in Florida are:

What cities in Florida are hiring for Call Center Analyst jobs?

Cities in Florida with the most Call Center Analyst job openings:

What are popular job titles related to Call Center Analyst jobs in FL?

For Call Center Analyst jobs in FL, the most frequently searched job titles are:

Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in Florida as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $48,311 per year, or $23.2 per hour.

Call Centre Manager

The Hive Careers Ltd

Miami, FL

Full-time

Posted 7 days ago

Job description

Call Centre Manager

Miami, FL, United States

We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.

To be a successful call center manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.

Call Center Manager Responsibilities:

  • Hiring, training, coaching, and leading call center representatives as they provide support for customers.
  • Answering representatives questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Authorizing replacements or refunds.
  • Taking on other tasks or projects to support employees, other managers, and call center operations.

Call Center Manager Requirements:

  • High school diploma or equivalent.
  • More education or experience in a related field may be preferred.
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • Knowledge of management principles and familiarity with company products, services, and policies.
  • Strong coaching and leadership skills, ability to motivate employees.
  • Decisiveness and attention to detail.
  • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
  • Polite, professional phone voice.

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