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Call Center Analyst Jobs in Florida (NOW HIRING)

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

About the Job The Call Center Manager is responsible for overseeing daily operations of the call ... Analytical skills to interpret call data, identify trends, and implement operational improvements.

OX Floors

Be Seen First

Call Center Agent

Deerfield Beach, FL · On-site

$18 - $20/hr

Call Center Telemarketing Pro- Full Time and Part Time positions Marketing/Sales- Have 2-3 years of ... Analytical - Pays attention to small details to minimize errors Compensation: Pay starts at $18/hr ...

Alta Resources

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time Call Center Representatives to provide ... Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. Provide product support.

Alta Resources

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time call center representatives to provide ... Help facilitate, analyze, and resolve (i.e., troubleshoot) customer issues. Provide product support.

The Dental Care Group

Call Center

Aventura, FL · On-site

$15 - $19.25/hr

... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group

Call Center

Pembroke Pines, FL · On-site

$14.25 - $18.25/hr

... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group Inc

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group Inc

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

Use data and analytics to identify areas for improvement and optimize team performance. * Ensure ... Streamline call center processes and workflows to improve efficiency and outcomes. * Collaborate ...

Dental Care Group of Aventura LLC

Call Center

Aventura, FL

$14.75 - $19.25/hr

... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

Use data and analytics to identify areas for improvement and optimize team performance. * Ensure ... Streamline call center processes and workflows to improve efficiency and outcomes. * Collaborate ...

The Dental Care Group Inc

Call Center

Pembroke Pines, FL · On-site

$14.25 - $18.25/hr

... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...

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All JobsCall Center Analyst JobsCall Center Analyst Jobs in Florida

Call Center Analyst information

See Florida salary details

$22.4K

$48.3K

$74K

How much do call center analyst jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center analyst in Florida is $48,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $62,000.00 per year, depending on experience, location, and employer.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.
More about Call Center Analyst jobs

What are the most commonly searched types of Call Center Analyst jobs in Florida?

The most popular types of Call Center Analyst jobs in Florida are:

What are popular job titles related to Call Center Analyst jobs in Florida?

For Call Center Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Call Center Analyst jobs in Florida look for?

The top searched job categories for Call Center Analyst jobs in Florida are:

What cities in Florida are hiring for Call Center Analyst jobs?

Cities in Florida with the most Call Center Analyst job openings:

What are popular job titles related to Call Center Analyst jobs in FL?

For Call Center Analyst jobs in FL, the most frequently searched job titles are:

Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in Florida as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $48,311 per year, or $23.2 per hour.

Call Center Manager

W3Global Inc.

Hialeah, FL

$85K - $100K/yr

Full-time

Re-posted 9 days ago

Job description

About the Job

The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of call center representatives, including scheduling, performance coaching, training, and feedback, to maintain high service standards and productivity. The Call Center Manager monitors call metrics, analyzes performance data, and implements process improvements to enhance efficiency and customer satisfaction. The role includes handling sales and ensuring consistent communication across departments. The Call Center Manager also contributes to setting sales goals, maintaining call scripts and procedures, and supporting a positive, collaborative work environment.

Qualifications

  • Strong contact center management skills, including experience overseeing call volume, staffing, and performance metrics.

  • Proven ability to drive customer satisfaction through service quality, problem resolution, and a customer-centric approach.

  • Team management capabilities, including coaching, training, mentoring, and developing call center representatives.

  • Analytical skills to interpret call data, identify trends, and implement operational improvements.

  • Excellent communication skills for clear, professional interactions with customers, team members, and cross-functional partners.

  • Prior experience in call center leadership, customer service management, or a related supervisory role.

  • Familiarity with call center software, CRM systems (Lead Perfection), and basic reporting tools.

  • Ability to work on-site in Miami, FL, with strong organizational skills and attention to detail.

  • High school diploma or equivalent required; Associate or Bachelor's degree in Business, Communications, or a related field preferred.

  • Experience in the home improvement, construction, or building products industry is a plus.

W3Global logo

About W3Global

Sourced by ZipRecruiter

W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Frisco, TX, US

Year founded

2006

View All W3Global Jobs