Hialeah, FL · On-site
$85K - $100K/yr
About the Job The Call Center Manager is responsible for overseeing daily operations of the call ... Analytical skills to interpret call data, identify trends, and implement operational improvements.
Quick apply
Hialeah, FL · On-site
$85K - $100K/yr
About the Job The Call Center Manager is responsible for overseeing daily operations of the call ... Analytical skills to interpret call data, identify trends, and implement operational improvements.
$18 - $18.50/hr
Knowledge of budgeting, reporting, and basic financial analysis concepts * Highly skilled in Microsoft Office and call center software * Excellent verbal, written, and interpersonal communication ...
Quick apply
$18 - $18.50/hr
Knowledge of budgeting, reporting, and basic financial analysis concepts * Highly skilled in Microsoft Office and call center software * Excellent verbal, written, and interpersonal communication ...
Boca Raton, FL · On-site
... analysis concepts Highly skilled in Microsoft Office and call center software Excellent verbal, written, and interpersonal communication skills This is a remote position.
Boca Raton, FL · On-site
... analysis concepts Highly skilled in Microsoft Office and call center software Excellent verbal, written, and interpersonal communication skills This is a remote position.
$18 - $18.50/hr
Knowledge of budgeting, reporting, and basic financial analysis concepts * Highly skilled in Microsoft Office and call center software * Excellent verbal, written, and interpersonal communication ...
Quick apply
$18 - $18.50/hr
Knowledge of budgeting, reporting, and basic financial analysis concepts * Highly skilled in Microsoft Office and call center software * Excellent verbal, written, and interpersonal communication ...
$15 - $18.75/hr
When youjoin Alta Resources as a Call Center Rep, you will have the opportunity to make a ... Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. Provide product support.
$15 - $18.75/hr
When youjoin Alta Resources as a Call Center Rep, you will have the opportunity to make a ... Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. Provide product support.
Fort Myers, FL · On-site
$15 - $18.75/hr
Alta Resources is looking for full-time and part-time Call Center Representatives to provide ... Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. Provide product support.
Fort Myers, FL · On-site
$15 - $18.75/hr
Alta Resources is looking for full-time and part-time Call Center Representatives to provide ... Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. Provide product support.
Fort Myers, FL · On-site
$15 - $18.75/hr
Alta Resources is looking for full-time and part-time call center representatives to provide ... Help facilitate, analyze, and resolve (i.e., troubleshoot) customer issues. Provide product support.
Fort Myers, FL · On-site
$15 - $18.75/hr
Alta Resources is looking for full-time and part-time call center representatives to provide ... Help facilitate, analyze, and resolve (i.e., troubleshoot) customer issues. Provide product support.
Pompano Beach, FL · Remote
$15 - $18.75/hr
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail ...
Pompano Beach, FL · Remote
$15 - $18.75/hr
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail ...
Aventura, FL · On-site
$14.75 - $19.25/hr
... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...
Aventura, FL · On-site
$14.75 - $19.25/hr
... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...
Aventura, FL · On-site
$14.75 - $19.25/hr
... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...
Aventura, FL · On-site
$14.75 - $19.25/hr
... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...
Pompano Beach, FL · On-site +1
$15 - $18.75/hr
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail ...
Pompano Beach, FL · On-site +1
$15 - $18.75/hr
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail ...
Pembroke Pines, FL · On-site
$14.25 - $18.25/hr
... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...
Pembroke Pines, FL · On-site
$14.25 - $18.25/hr
... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...
Aventura, FL · On-site
$15 - $19.25/hr
... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...
Aventura, FL · On-site
$15 - $19.25/hr
... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...
Aventura, FL · On-site
$14.75 - $19.25/hr
... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...
Aventura, FL · On-site
$14.75 - $19.25/hr
... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...
Pembroke Pines, FL · On-site
... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...
Pembroke Pines, FL · On-site
... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...
Saint Petersburg, FL · On-site +1
$3.0K - $5.0K/mo
Use data and analytics to identify areas for improvement and optimize team performance. * Ensure ... Streamline call center processes and workflows to improve efficiency and outcomes. * Collaborate ...
Saint Petersburg, FL · On-site +1
$3.0K - $5.0K/mo
Use data and analytics to identify areas for improvement and optimize team performance. * Ensure ... Streamline call center processes and workflows to improve efficiency and outcomes. * Collaborate ...
Aventura, FL · On-site
$14.75 - $19.25/hr
... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...
Aventura, FL · On-site
$14.75 - $19.25/hr
... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...
Saint Petersburg, FL · Remote
$3.0K - $5.0K/mo
Use data and analytics to identify areas for improvement and optimize team performance. * Ensure ... Streamline call center processes and workflows to improve efficiency and outcomes. * Collaborate ...
Saint Petersburg, FL · Remote
$3.0K - $5.0K/mo
Use data and analytics to identify areas for improvement and optimize team performance. * Ensure ... Streamline call center processes and workflows to improve efficiency and outcomes. * Collaborate ...
Miami, FL · Remote
$15.25 - $19.25/hr
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail ...
Miami, FL · Remote
$15.25 - $19.25/hr
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail ...
Pembroke Pines, FL · On-site
$14.25 - $18.25/hr
... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...
Pembroke Pines, FL · On-site
$14.25 - $18.25/hr
... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...
$22.4K - $27.1K
7% of jobs
$27.1K - $31.8K
13% of jobs
$32.6K is the 25th percentile. Wages below this are outliers.
$31.8K - $36.5K
28% of jobs
$36.5K - $41.2K
1% of jobs
The median wage is $42.1K / yr.
$41.2K - $45.9K
5% of jobs
$45.9K - $50.5K
1% of jobs
$50.5K - $55.2K
15% of jobs
$55.2K - $59.9K
4% of jobs
$60.2K is the 75th percentile. Wages above this are outliers.
$59.9K - $64.6K
11% of jobs
$64.6K - $69.3K
1% of jobs
$69.3K - $74K
14% of jobs
$22.4K
$48.3K
$74K
A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.
| Aspect | Call Center Analyst | Customer Service Representative |
|---|---|---|
| Primary Role | Analyzes call data, improves call center processes, and supports performance metrics | Assists customers with inquiries, resolves issues, and provides product/service information |
| Required Skills | Data analysis, communication, problem-solving, familiarity with call center software | Communication, patience, problem-solving, product knowledge |
| Work Environment | Call centers, offices, remote options | Call centers, retail, office settings |
| Common Certifications | Customer service certifications, data analysis skills | Customer service certifications, communication skills training |
While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.
About the Job
The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of call center representatives, including scheduling, performance coaching, training, and feedback, to maintain high service standards and productivity. The Call Center Manager monitors call metrics, analyzes performance data, and implements process improvements to enhance efficiency and customer satisfaction. The role includes handling sales and ensuring consistent communication across departments. The Call Center Manager also contributes to setting sales goals, maintaining call scripts and procedures, and supporting a positive, collaborative work environment.
Qualifications
Strong contact center management skills, including experience overseeing call volume, staffing, and performance metrics.
Proven ability to drive customer satisfaction through service quality, problem resolution, and a customer-centric approach.
Team management capabilities, including coaching, training, mentoring, and developing call center representatives.
Analytical skills to interpret call data, identify trends, and implement operational improvements.
Excellent communication skills for clear, professional interactions with customers, team members, and cross-functional partners.
Prior experience in call center leadership, customer service management, or a related supervisory role.
Familiarity with call center software, CRM systems (Lead Perfection), and basic reporting tools.
Ability to work on-site in Miami, FL, with strong organizational skills and attention to detail.
High school diploma or equivalent required; Associate or Bachelor's degree in Business, Communications, or a related field preferred.
Experience in the home improvement, construction, or building products industry is a plus.
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W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.
Recruiting and staffing services
501 - 1,000 Employees
Frisco, TX, US
2006
