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Call Center Analyst Jobs in Florida (NOW HIRING)

The Dental Care Group Inc

Call Center

Pembroke Pines, FL · On-site

$14.25 - $18.25/hr

... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...

Dental Care Group of Aventura LLC

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

... analytical aptitude. Essential Duties and Responsibilities: * Ultimate goal is to schedule ... Call Center Team member is expected to have previous experience in a customer support role ...

SOLIS Health Plans

OTC Call Center Lead

Miami, FL · On-site

Support leadership with reporting and performance analysis Training & Development * Assist in ... Strong knowledge of call center operations, metrics, and customer service best practices

Solis Health Plans

OTC Call Center Lead

Doral, FL · On-site

$20/hr

Support leadership with reporting and performance analysis Training & Development * Assist in ... Strong knowledge of call center operations, metrics, and customer service best practices

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

... center footprint and operations that extend across multiple countries. We deliver Customer ... Monitor and analyze key performance metrics and trends related to collections performance, call ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site

... center footprint and operations that extend across multiple countries. We deliver Customer ... Monitor and analyze key performance metrics and trends related to collections performance, call ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

... center footprint and operations that extend across multiple countries. We deliver Customer ... Monitor and analyze key performance metrics and trends related to collections performance, call ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site

... center footprint and operations that extend across multiple countries. We deliver Customer ... Monitor and analyze key performance metrics and trends related to collections performance, call ...

OX Floors

Be Seen First

Call Center Sales Consultant

Stuart, FL · On-site

$18 - $20/hr

Call Center Telemarketing Pro- Full Time and Part Time positions Marketing/Sales- Have 2-3 years of ... Analytical - Pays attention to small details to minimize errors Compensation: Pay starts at $18/hr ...

TecTammina

Call Center Manager

Tampa, FL · On-site

Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording ... collection and analysis of metrics Additional Information Share the Profiles to mahesh ...

Cellular Sales

Call Center Representative

Bartow, FL · On-site

$13.25 - $16.50/hr

Ideal candidates will be creative and analytical. Should seek to build off of current foundation ... call center or customer service environment Data entry and typing skills (including 10 key ...

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Showing results 21-40

All JobsCall Center Analyst JobsCall Center Analyst Jobs in Florida

Call Center Analyst information

See Florida salary details

$22.4K

$48.3K

$74K

How much do call center analyst jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call center analyst in Florida is $48,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $62,000.00 per year, depending on experience, location, and employer.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What does a call center analyst do?

A call center analyst monitors and evaluates call center operations to improve customer service efficiency and quality. They analyze call data, generate reports, identify trends, and recommend process improvements, often using tools like CRM software and data analysis programs. Strong communication skills and attention to detail are essential for this role.
More about Call Center Analyst jobs

What are the most commonly searched types of Call Center Analyst jobs in Florida?

The most popular types of Call Center Analyst jobs in Florida are:

What are popular job titles related to Call Center Analyst jobs in Florida?

For Call Center Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Call Center Analyst jobs in Florida look for?

The top searched job categories for Call Center Analyst jobs in Florida are:

What cities in Florida are hiring for Call Center Analyst jobs?

Cities in Florida with the most Call Center Analyst job openings:

What are popular job titles related to Call Center Analyst jobs in FL?

For Call Center Analyst jobs in FL, the most frequently searched job titles are:

Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in Florida as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $48,311 per year, or $23.2 per hour.

Call Center

Dental Care Group of Pembroke Pines

Pembroke Pines, FL • On-site

$14.25 - $18.25/hr

Full-time

Re-posted 8 days ago

Job description

Description

This role is the first contact our patients have therefore you must have a cheerful personality and wonderful customer service skills. You will be responsible for scheduling the appointment and taking all initial information to ensure that the patient visit exceeds their expectation. Position requires a high school diploma and one year customer service experience. Will accept any suitable combination of education, training, or experience, position requires strong customer service skills; problem resolution skills; accurate data entry skills; and strong analytical aptitude.

Essential Duties and Responsibilities:

  • Ultimate goal is to schedule appointments
  • Follow all phone scripts provided
  • Receive inbound and outbound calls
  • Scheduling appointments
  • Calling to confirm appointments and re-care system
  • Emailing new patient welcome packet
  • Taking all insurance and information required and verify and update patients information
  • Handling questions and providing answers in a professional and pleasant manner.
  • Excellent interpersonal, written and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
  • Must have experience as an efficient scheduling coordinator
  • Patients are very important to this position handling and actively solving their concerns politely and calmly is vital.
  • Ensure assigned Providers are fully committed.
  • Use VIP intake form for new patients and scan, upload to document center daily

Administrative:

  • Log-in to all practice programs in the AM (ie. Emails, Dental Intel and Queue Matrix)
  • Ensure that all patient records are current, up-to-date and accurate.
  • Ensure your answering machine/voicemail is current.

Other Duties:

  • Participate in the Morning Huddle by providing stats
  • Assist in asking for referrals and reviews.
  • Assist in building a "Trust Factor" with all patients.
  • Assist to uncover patients Personal Motivators".

Other Duties:

  • Cover other areas within the practice as needed and when needed.
  • Serve as Patient Referral/Review Liaison.

Expectations:

Call Center Team member is expected to have previous experience in a customer support role , responsible for scheduling calls, customer focus and adaptability to different personalities and the ability to multi task, set priorities and manage time effectively

Apply