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Call Center Analyst Jobs in Florida (NOW HIRING)

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

... center footprint and operations that extend across multiple countries. We deliver Customer ... Monitor and analyze key performance metrics and trends related to collections performance, call ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

... center footprint and operations that extend across multiple countries. We deliver Customer ... Monitor and analyze key performance metrics and trends related to collections performance, call ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site

... center footprint and operations that extend across multiple countries. We deliver Customer ... Monitor and analyze key performance metrics and trends related to collections performance, call ...

TecTammina

Call Center Manager

Tampa, FL · On-site

Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording ... collection and analysis of metrics Additional Information Share the Profiles to mahesh ...

Cellular Sales

Call Center Representative

Bartow, FL · On-site

$13.25 - $16.50/hr

Ideal candidates will be creative and analytical. Should seek to build off of current foundation ... call center or customer service environment Data entry and typing skills (including 10 key ...

Cellular Sales

Call Center Representative

Riverview, FL · On-site

$14.25 - $17.75/hr

Ideal candidates will be creative and analytical. Should seek to build off of current foundation ... call center or customer service environment Data entry and typing skills (including 10 key ...

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All JobsCall Center Analyst JobsCall Center Analyst Jobs in Florida

Call Center Analyst information

See Florida salary details

$22.4K

$48.3K

$74K

How much do call center analyst jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center analyst in Florida is $48,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $62,000.00 per year, depending on experience, location, and employer.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.
More about Call Center Analyst jobs
What are the most commonly searched types of Call Center Analyst jobs in Florida? The most popular types of Call Center Analyst jobs in Florida are:
What are popular job titles related to Call Center Analyst jobs in Florida? For Call Center Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Call Center Analyst jobs in Florida look for? The top searched job categories for Call Center Analyst jobs in Florida are:
What cities in Florida are hiring for Call Center Analyst jobs? Cities in Florida with the most Call Center Analyst job openings:
What are popular job titles related to Call Center Analyst jobs in FL? For Call Center Analyst jobs in FL, the most frequently searched job titles are:
Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in Florida as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $48,311 per year, or $23.2 per hour.

Remote Call Center Representative

TechOp Solutions International

Miami, FL • On-site, Remote

$15.25 - $19.25/hr

Full-time

Re-posted 2 days ago

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Recruiter Note: Remote position, but Candidate must reside in Miami, FL or nearby cities.
Duties:
  • Answer and track incoming calls
  • Prepare and submit accurate, detailed reports in government systems
  • Accurately record all call details in accordance with procedures
  • Conduct database and open-source research
  • Route and escalate calls appropriately
  • Other duties, as assigned

Requirements
  • 3+ years experience in a call center
  • Associates Degree (Preferred) high school diploma or equivalent is required
  • Proven ability to multitask simultaneously communicating and inputting data
  • Strong written and verbal communication skills
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience in handling sensitive information

Benefits
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

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