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Call Center Analyst Jobs in Florida (NOW HIRING)

Cellular Sales

Call Center Representative

Riverview, FL · On-site

$14.25 - $17.75/hr

Ideal candidates will be creative and analytical. Should seek to build off of current foundation ... call center or customer service environment Data entry and typing skills (including 10 key ...

Tetra Tech

Staffing Call Center Representative

Maitland, FL · On-site

$14.75 - $18.50/hr

Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class ... Previous recruiting or call center experience is not required. Staffing needs can change quickly in ...

SP+

Call Center Representative

Orlando, FL · On-site

$15 - $18.75/hr

Call Center Representative Requisition ID 2026-59159 Location (Location assigned to this ... Answer incoming technical requests, quickly analyze, test and resolve the calls * Create requests ...

Tetra Tech

Staffing Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class ... Previous recruiting or call center experience is not required. Staffing needs can change quickly in ...

Tetra Tech

Staffing Call Center Representative

Maitland, FL · On-site

$15 - $19/hr

Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class ... Previous recruiting or call center experience is not required. Staffing needs can change quickly in ...

Tetra Tech, Inc.

Staffing Call Center Representative

Tampa, FL · On-site

$15 - $19/hr

Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class ... Previous recruiting or call center experience is not required. Staffing needs can change quickly in ...

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All JobsCall Center Analyst JobsCall Center Analyst Jobs in Florida

Call Center Analyst information

See Florida salary details

$22.4K

$48.3K

$74K

How much do call center analyst jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center analyst in Florida is $48,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $62,000.00 per year, depending on experience, location, and employer.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What does a call center analyst do?

A call center analyst monitors and evaluates call center operations to improve customer service efficiency and quality. They analyze call data, generate reports, identify trends, and recommend process improvements, often using tools like CRM software and data analysis programs. Strong communication skills and attention to detail are essential for this role.
More about Call Center Analyst jobs

What are the most commonly searched types of Call Center Analyst jobs in Florida?

The most popular types of Call Center Analyst jobs in Florida are:

What are popular job titles related to Call Center Analyst jobs in Florida?

For Call Center Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Call Center Analyst jobs in Florida look for?

The top searched job categories for Call Center Analyst jobs in Florida are:

What cities in Florida are hiring for Call Center Analyst jobs?

Cities in Florida with the most Call Center Analyst job openings:

What are popular job titles related to Call Center Analyst jobs in FL?

For Call Center Analyst jobs in FL, the most frequently searched job titles are:

Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in Florida as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $48,311 per year, or $23.2 per hour.

Call Center Representative

Cellular Sales Verizon Authorized Retailer

Bartow, FL • On-site

$13.25 - $16.50/hr

Other

Re-posted 2 days ago

Cellular Sales rating

7.4

Company rating: 7.4 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

12th of 30 rated technology retailers

Job description

Cellular Sales
Call Center Representative
Customer Service | Business Development
Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.
JOB DESCRIPTION
Summary/Objective
Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
  1. Follow up on distributed leads
  2. Generate store traffic and contribute to the markets success
  3. Handle customer inquiries both by phone and text
  4. Support sales force by generating sales leads
  5. Follow communication scripts when handing different topics
  6. Research required information using available resources
  7. Provide customers with product and service information
  8. Candidates should be able to take feedback and criticism to improve productivity and character
Competencies
  1. Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.
  2. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
  3. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
  4. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
Must be able to sit for long periods of time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a part-time or full-time position. Days and hours of work depend upon business needs and schedule availability.
Travel
No travel is expected for this position.
Required Education and Experience
  1. High School diploma or GED
Preferred Education and Experience
  1. Previous office experience
  2. Proficient in Microsoft Office
  3. Knowledge of customer service principles and practices
  4. Experience in a call center or customer service environment
  5. Data entry and typing skills (including 10 key)

Essentials
  • Positive attitude
  • High school diploma or equivalent; college degree preferred
  • Minimum two years of related work experience
  • Effective communication skills
  • Interest and understanding of technology products and services
  • Business ownership mentality
Compensation
  • The highest in the wireless industry

What Cellular Sales employees say

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