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Call Center Analyst Jobs (NOW HIRING)

AT&T

Call Center Fraud Analyst

Mesa, AZ

$27.90/hr

Our Call Center Fraud Analyst earns $27.90 per hour. Not to mention all the other amazing rewards that working at AT&T offers. What your Day-to-Day Will Look like: * Receive calls from customers and ...

AT and T

Call Center Fraud Analyst

Mesa, AZ · On-site

$27.90/hr

Our Call Center Fraud Analyst earns $27.90 per hour. Not to mention all the other amazing rewards that working at AT&T offers. What your Day-to-Day Will Look like: * Receive calls from customers and ...

thryvlgbt

Call Center Manager

Atlanta, GA

Monitor and analyze call center performance metrics to identify areas for improvement * Ensure compliance with company policies and procedures * Provide coaching and training to call center ...

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

Responsibilities include analyzing call center metrics, implementing operational strategies, and improving service quality. The director will also be tasked with developing and executing policies ...

Jobtailor

Director - Call Center General Manager

Atlanta, GA · On-site

$120 - $190/hr

Analyze customer feedback and implement initiatives to improve satisfaction and loyalty. * Ensure ... Represent the call center in cross-functional projects and organizational initiatives. Requirements ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · On-site

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with ... Analyze performance data to identify trends and drive continuous improvement * Ensure compliance ...

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

About the Job The Call Center Manager is responsible for overseeing daily operations of the call ... Analytical skills to interpret call data, identify trends, and implement operational improvements.

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with ... Analyze performance data to identify trends and drive continuous improvement * Ensure compliance ...

NuAxis Innovations

Service Center Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across ... Help Desk Service Desk Technical Support Call Center Hands-on experience supporting: Microsoft ...

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All JobsCall Center Analyst Jobs

Call Center Analyst information

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$30K

$64.6K

$99K

How much do call center analyst jobs pay per year?

As of Jul 21, 2026, the average yearly pay for call center analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

A Call Center Analyst typically earns less than $4,000 weekly, but high-paying roles without a degree include sales managers, real estate brokers, and certain skilled trades like electricians or commercial drivers, especially with experience and certifications. These jobs often require strong communication skills, industry-specific knowledge, or licensing but not necessarily a college degree.

Can you become a BA with no experience?

A Call Center Analyst role typically requires some experience in customer service, data analysis, or related skills; transitioning directly to a Business Analyst (BA) position without prior experience is uncommon. Gaining relevant skills such as data modeling, process mapping, and certifications like CBAP or CCBA can improve chances, but entry-level BAs usually need some related background. Building experience through training, internships, or entry-level roles is often necessary before becoming a BA.

What does a call center analyst do?

A call center analyst monitors and evaluates call center operations to improve customer service efficiency and quality. They analyze call data, generate reports, identify trends, and recommend process improvements, often using tools like CRM software and data analysis programs. Strong communication skills and attention to detail are essential for this role.

What are Call Center Analysts?

Call Center Analysts are professionals who monitor, assess, and improve the performance of a call center. They analyze call data, evaluate agents' performance, and identify trends or issues affecting customer service. By generating reports and recommending process improvements, they help ensure efficient operations and high customer satisfaction. Their role may also involve training staff and implementing new technologies or procedures to enhance service quality.

Which analyst job pays the most?

Among analyst roles, financial analysts and management analysts tend to have the highest average salaries, often exceeding $80,000 annually. Senior-level positions, such as data analysts with advanced skills in SQL, Python, or business intelligence tools, can earn significantly more, especially with certifications and experience.

What are some typical challenges faced by Call Center Analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What Is a Call Center Analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

What are the key skills and qualifications needed to thrive as a Call Center Analyst, and why are they important?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.
More about Call Center Analyst jobs
What cities are hiring for Call Center Analyst jobs? Cities with the most Call Center Analyst job openings:
What are the most commonly searched types of Call Center Analyst jobs? The most popular types of Call Center Analyst jobs are:
Who are the top companies hiring for Call Center Analyst jobs? The top employers for Call Center Analyst jobs are:
What states have the most Call Center Analyst jobs? States with the most job openings for Call Center Analyst jobs include:
What job categories do people searching Call Center Analyst jobs look for? The top searched job categories for Call Center Analyst jobs are:
What are popular job titles related to Call Center Analyst jobs? For Call Center Analyst jobs, the most frequently searched job titles are:
Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $64,649 per year, or $31.1 per hour.
Quality Assurance Call Center Analyst

Quality Assurance Call Center Analyst

San Antonio Corporate

San Antonio, TX

Full-time

Re-posted 12 days ago

Job description

Analyst I 

Quality Assurance Center | Data & Insights - On site role

Purpose & Impact

The Analyst I is an early-career, data-driven problem solver who helps power smarter, faster decisions across Steak ’n Shake. This role sits at the intersection of data, technology, and operations—supporting the transformation of financial and operational data into insights that improve performance, consistency, and quality at scale.

This is a growth-oriented role for someone eager to build strong analytical foundations, develop modern reporting capabilities, and learn how data informs real-world business decisions in a fast-paced environment.

Work will be performed on-site at our corporate campus. 

What You’ll Do

  • Support the development and maintenance of recurring and ad-hoc reports that combine financial, operational, and performance data
  • Review, reconcile, and validate datasets to ensure accuracy and consistency
  • Assist in building and monitoring key performance indicators (KPIs), dashboards, and scorecards used by leadership and cross-functional teams
  • Analyze historical and current data to identify trends, variances, and performance drivers
  • Support forecasting models, projections, and scenario analyses used for planning and decision-making
  • Translate analytical findings into clear summaries and visual presentations for stakeholders
  • Partner with cross-functional teams to support data-driven initiatives and reporting needs
  • Contribute to continuous improvement by helping improve data structure, documentation, and analytical workflows
  • Assist with internal audits, data validation, and quality assurance activities
  • Participate in special projects such as sales forecasting, wage and labor market analysis, and store-level optimization

What You Bring

  • Bachelor’s degree in Mathematics, Statistics, Engineering, Physics, Quantitative Economics, or a related analytical discipline
  • 1–3 years of experience in data analysis, business analytics, or a similar quantitative role (internships and relevant project work considered)
  • Working knowledge of SQL preferred; exposure to analytical or statistical techniques is a plus
  • Strong proficiency in Microsoft Excel for analysis and modeling
  • Familiarity with Microsoft Word, PowerPoint, and Outlook for communication and presentation
  • Strong attention to detail with solid analytical, organizational, and problem-solving skills
  • Comfortable working in a dynamic environment with evolving priorities
  • Demonstrates curiosity, humility, and a desire to learn and grow
  • Passionate about using data and technology to drive better outcomes

Why Join This Team

The Quality Assurance Center is building modern, insight-driven capabilities that help a national brand operate smarter every day. As an Analyst I, you’ll gain hands-on experience working with real business data, learn from experienced analysts, and build skills that prepare you for advanced analytics and leadership roles.

About Steak n Shake

Steak ‘n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients.  We care about our people by proudly being the maximum wage employer. We seek to lead in food quality and service and embrace leading technologies such as Bitcoin. We are proud to be an American company.


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