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Solution Center Analyst Jobs (NOW HIRING)

PNC Bank

Tech Solution Ctr Analyst Lead

Pittsburgh, PA · Hybrid

As a Technical Solution Center Analyst within PNC's Technology organization, you will be based in Pittsburgh, PA. PNC is an in-office company that fosters a supportive culture where employees can ...

iQuasar

Service Center Analyst

Denver, CO · Remote

We build the right IT solution for government clients by partnering with them to understand their ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

iQuasar LLC

Service Center Analyst

$21.63/hr

We build the right IT solution for government clients by partnering with them to understand their ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

iQuasar LLC

Service Center Analyst

Washington, DC · On-site

$21.63/hr

We build the right IT solution for government clients by partnering with them to understand their ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

IQUASAR LLC

Service Center Analyst

Denver, CO · Remote

$21.63/hr

We build the right IT solution for government clients by partnering with them to understand their ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

Nationwide

Representative, Solution Center

Grandview, OH · On-site

$15.50 - $20/hr

You will understand high-level product/plan and regulatory requirements to analyze and resolve ... The national salary range for Representative, Solutions Center - Financial Services : $46,345.00 ...

World Wide Technology

Data Center Analyst

Columbus, OH · On-site

World Wide Technology is a global technology solutions provider leading the AI and Digital Revolution. The Data Center Analyst will be responsible for installing, relocating, and maintaining data ...

IQUASAR LLC

Service Center Analyst

Washington, DC · Remote

$21.63/hr

We build the right IT solution for government clients by partnering with them to understand their ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

IQUASAR LLC

Service Center Analyst

Denver, CO · Remote

$21.63/hr

We build the right IT solution for government clients by partnering with them to understand their ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

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Solution Center Analyst information

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$36K

$104.9K

$184K

How much do solution center analyst jobs pay per year?

As of Jun 11, 2026, the average yearly pay for solution center analyst in the United States is $104,929.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $123,000.00 per year, depending on experience, location, and employer.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but experienced analysts with certifications like CISSP or CEH can earn higher salaries, making it a financially rewarding cybersecurity role.

What are the key skills and qualifications needed to thrive as a Solution Center Analyst, and why are they important?

To excel as a Solution Center Analyst, you need strong problem-solving abilities, IT knowledge, and customer service skills, typically supported by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and ITIL frameworks is commonly required, and certifications such as CompTIA A+ or ITIL Foundation are advantageous. Excellent communication, patience, and teamwork distinguish top performers in this role. These skills are essential for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What jobs in the US pay 300,000 a year?

Solution Center Analysts typically do not earn $300,000 annually; such high salaries are more common in executive, specialized medical, or senior technology roles. High-paying jobs often require advanced degrees, extensive experience, or leadership positions. For most roles, reaching a $300,000 salary involves seniority, industry demand, and specific skill sets.

What are some common challenges faced by Solution Center Analysts, and how can I prepare for them?

Solution Center Analysts often encounter challenges such as managing a high volume of support requests, troubleshooting complex technical issues, and communicating effectively with users who may have varying levels of technical knowledge. To prepare, it's helpful to build strong problem-solving skills, practice clear and patient communication, and become familiar with common support tools and ticketing systems. Staying organized and learning to prioritize tasks will also help you succeed in this fast-paced, customer-focused environment.

What jobs will boom in 2026?

Solution Center Analysts are likely to see increased demand as companies focus on customer support, technical troubleshooting, and remote service solutions. Growth in IT support, cybersecurity, and data analysis roles is also expected due to ongoing digital transformation and the need for specialized skills in technology environments.

What is the difference between Solution Center Analyst vs Customer Support Specialist?

AspectSolution Center AnalystCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related fieldOften requires high school diploma or equivalent; some roles prefer certifications
Work EnvironmentCorporate office or remote technical support centersCall centers, help desks, or online support platforms
Employer & Industry UsageIT service providers, tech companies, large corporationsRetail, telecom, software companies, customer service firms
Common Search & ComparisonOften compared for technical problem-solving rolesCompared for customer interaction and support roles

The Solution Center Analyst typically handles technical issues, requiring specialized IT knowledge and certifications, working in technical support environments. Customer Support Specialists focus on customer interactions, often with less technical training, working in call centers or customer service settings. While both roles support clients, Solution Center Analysts are more technical, whereas Customer Support Specialists emphasize customer communication.

What does a solutions analyst do?

A solutions analyst evaluates business needs and designs technical solutions to improve processes and systems. They analyze data, collaborate with stakeholders, and often use tools like SQL or Excel to develop and implement effective solutions. Strong problem-solving and communication skills are essential in this role.

What are Solution Center Analysts?

Solution Center Analysts are IT professionals who provide technical support and troubleshoot issues for users, often within an organization's help desk or service center environment. They act as the first point of contact for resolving software, hardware, and network problems, either remotely or on-site. Their responsibilities include diagnosing issues, escalating complex problems, maintaining documentation, and ensuring timely resolution to minimize downtime. Solution Center Analysts also contribute to user training and process improvement initiatives to enhance overall IT service delivery.
More about Solution Center Analyst jobs
What cities are hiring for Solution Center Analyst jobs? Cities with the most Solution Center Analyst job openings:
What job categories do people searching Solution Center Analyst jobs look for? The top searched job categories for Solution Center Analyst jobs are:
Solution Center Analyst jobs near you
Infographic showing various Solution Center Analyst job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 9% As Needed, 64% Full Time, 12% Part Time, 11% Contract, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $104,929 per year, or $50.4 per hour.
Technology Solution Center Analyst Lead

Technology Solution Center Analyst Lead

PNC Bank

Pittsburgh, PA • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

PNC Bank rating

7.7

Company rating: 7.7 out of 10

Based on 334 frontline employees who took The Breakroom Quiz

73rd of 141 rated banks

Job description

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Technology Solution Center Analyst Lead within PNC's Technology organization, you will be based in Pittsburg, PA.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description
  • Provides support and problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
  • Manages and performs business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements.
  • Resolves incidents and fulfills requests in accordance with knowledge documentation.
  • Assist with overall performance analysis for all aspects of the Technology Solution Center operations including data analysis, trend analysis, graphing, presentation development and delivery.
  • Participates in the creation of functional requirements for IT systems that will improve the effectiveness and efficiency of operations.
  • Supports leadership with knowledge management, training, new product support, and other specialties/projects.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsCustomer Solutions, Data Architecture, End Users, Problem Resolution, Technical SupportCompetenciesCustomer Support Policies, Standards and Procedures, IT Environment, IT Service Management (ITSM), PC/Workstation Hardware, PC/Workstation Software, Service Request Management Process, Software Installation and Support, Technical Troubleshooting, TelecommunicationsWork ExperienceRoles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationAssociatesCertificationsNo Required Certification(s)LicensesNo Required License(s)BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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