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Solution Center Analyst Jobs (NOW HIRING)

Berkley

Command Center Analyst

Wilmington, DE · On-site

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation ... Responsibilities The Command Center Analyst is primarily responsible for the monitoring of the ...

iQuasar LLC

Service Center Analyst

Washington, DC · On-site

$21.63/hr

We build the right IT solution for government clients by partnering with them to understand their ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

Makpar

Service Center Analyst

Denver, CO · On-site +1

We build the right IT solution for government clients by partnering with them to understand their ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

Makpar

Service Center Analyst

Washington, DC · Remote

We build the right IT solution for government clients by partnering with them to understand their ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

Makpar

Service Center Analyst

Denver, CO · Remote

We build the right IT solution for government clients by partnering with them to understand their ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

Makpar

Service Center Analyst

Washington, DC · Remote

We build the right IT solution for government clients by partnering with them to understand their ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

Makpar

Service Center Analyst

Denver, CO · Remote

We build the right IT solution for government clients by partnering with them to understand their ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

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Solution Center Analyst information

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$36K

$104.9K

$184K

How much do solution center analyst jobs pay per year?

As of Jul 22, 2026, the average yearly pay for solution center analyst in the United States is $104,929.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $123,000.00 per year, depending on experience, location, and employer.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but experienced analysts with certifications like CISSP or CEH can earn higher salaries, especially in cybersecurity-focused environments. Overall, it is considered a well-paying role within the cybersecurity field.

What are the key skills and qualifications needed to thrive as a Solution Center Analyst, and why are they important?

To excel as a Solution Center Analyst, you need strong problem-solving abilities, IT knowledge, and customer service skills, typically supported by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and ITIL frameworks is commonly required, and certifications such as CompTIA A+ or ITIL Foundation are advantageous. Excellent communication, patience, and teamwork distinguish top performers in this role. These skills are essential for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by Solution Center Analysts, and how can I prepare for them?

Solution Center Analysts often encounter challenges such as managing a high volume of support requests, troubleshooting complex technical issues, and communicating effectively with users who may have varying levels of technical knowledge. To prepare, it's helpful to build strong problem-solving skills, practice clear and patient communication, and become familiar with common support tools and ticketing systems. Staying organized and learning to prioritize tasks will also help you succeed in this fast-paced, customer-focused environment.

What tech jobs pay 400,000 a year?

Solution Center Analysts typically do not earn $400,000 annually; such high salaries are more common in executive or specialized roles like senior software engineers, data scientists, or IT directors with extensive experience and advanced skills. High-paying tech roles often require advanced certifications, leadership responsibilities, or working in high-demand industries. Compensation at this level usually involves base salary, bonuses, and stock options.

What is the difference between Solution Center Analyst vs Customer Support Specialist?

AspectSolution Center AnalystCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related fieldOften requires high school diploma or equivalent; some roles prefer certifications
Work EnvironmentCorporate office or remote technical support centersCall centers, help desks, or online support platforms
Employer & Industry UsageIT service providers, tech companies, large corporationsRetail, telecom, software companies, customer service firms
Common Search & ComparisonOften compared for technical problem-solving rolesCompared for customer interaction and support roles

The Solution Center Analyst typically handles technical issues, requiring specialized IT knowledge and certifications, working in technical support environments. Customer Support Specialists focus on customer interactions, often with less technical training, working in call centers or customer service settings. While both roles support clients, Solution Center Analysts are more technical, whereas Customer Support Specialists emphasize customer communication.

What does a solutions analyst do?

A solutions analyst evaluates business needs and develops technical solutions to improve processes and systems. They analyze data, collaborate with stakeholders, and often use tools like SQL or Excel to identify issues and implement effective strategies. The role requires strong problem-solving skills and understanding of IT or software systems.

Is SOC 1 entry-level?

A Solution Center Analyst working with SOC 1 reports typically requires some experience in IT, security, or auditing, but entry-level positions may be available for those with relevant certifications or foundational knowledge. Many roles involve understanding control environments and compliance standards, and some employers offer training for new analysts. Overall, SOC 1 roles can be entry-level or require more experience depending on the organization.

What are Solution Center Analysts?

Solution Center Analysts are IT professionals who provide technical support and troubleshoot issues for users, often within an organization's help desk or service center environment. They act as the first point of contact for resolving software, hardware, and network problems, either remotely or on-site. Their responsibilities include diagnosing issues, escalating complex problems, maintaining documentation, and ensuring timely resolution to minimize downtime. Solution Center Analysts also contribute to user training and process improvement initiatives to enhance overall IT service delivery.
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What cities are hiring for Solution Center Analyst jobs? Cities with the most Solution Center Analyst job openings:
What job categories do people searching Solution Center Analyst jobs look for? The top searched job categories for Solution Center Analyst jobs are:
Solution Center Analyst jobs near you
Infographic showing various Solution Center Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 88% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $104,929 per year, or $50.4 per hour.
Command Center Analyst

Command Center Analyst

Berkley

Wilmington, DE • On-site

Other

Posted 8 days ago

Job description

Company Details

Berkley Technology Services: Right Team, Right Technology, Simple and Secure.Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC's 60+ operating units across the globe. BTS's wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the "What's Next" in our industry and beyond.With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future - leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles. Come join us as we push forward into the future of industry leading technological solutions.

The Company is an equal employment opportunity employer.

Responsibilities

The Command Center Analyst is primarily responsible for the monitoring of the health of the IT environment. In addition, this position functions in a role of 1st level triage for automation processes, network, backup & recovery, and basic infrastructure. This support is driven by procedures and runbooks, and the Analyst manages incidents to conclusion, frequently engaging escalation resources outside of the team to resolve breakage and outage situations while working independently with a high level of accuracy on routine tasks.

Monitor and maintain systems in a 24x7x365 highly available production environment. Provide systems monitoring, reporting, incident handling, and troubleshooting of complex technical environments. Perform workflow management support, OR NOC support (NPM monitoring, network escalations), OR infrastructure support (basic OS level administration), OR application support (problem and error identification and escalation). Perform first level triage and support using SOPs and runbooks. Provide basic backup & recovery support. Navigate monitoring tools such as SolarWinds, Viavi, and AppDynamics. Perform user administration (add/delete/modify) on Windows and Linux. Perform data center tasks including walk-throughs, physical access to the data center, and physical security monitoring. Complete basic IT documentation on procedures and technological environments. Self-train on new technologies. Collaborate with peers and team members. Demonstrate customer service orientation. Demonstrate time management, critical thinking, and technical aptitude.

Qualifications

Qualifications

A minimum of 3 years working in a structured IT support environment. A minimum of 1 year of experience with backup & recovery tools. A minimum of 2 years of experience with SDLC. A minimum of 3 years of experience in customer service. Experience with automation tools > 1 year OR experience with NOC utilities > 1 year OR application support > 1 year. Action oriented, actively learning, flexible, and demonstrating personal ownership. Strong critical thinking and technically astute.

Education Requirement

Bachelor's degree. Undergraduate degree in an Information Technology discipline is preferred; or equivalent combination of education and work experience.

The Company is an equal employment opportunity employer.

Additional Company DetailsWe do not accept unsolicited resumes from third party recruiting agencies or firms.Additional RequirementsLocation and Travel: Primary location Wilmington, DE.Sponsorship DetailsSponsorship not Offered for this RoleEmployment Type: OTHER

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