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Solution Center Analyst Jobs (NOW HIRING)

TEKsystems

Data Center Analyst

Las Vegas, NV

$35 - $40/hr

... Center Analyst to support day-to-day data center operations in Las Vegas, NV. This role is ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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Solution Center Analyst information

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How much do solution center analyst jobs pay per year?

As of Aug 16, 2026, the average yearly pay for solution center analyst in the United States is $104,929.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $123,000.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a solution center analyst?

To excel as a Solution Center Analyst, you need strong problem-solving abilities, IT knowledge, and customer service skills, typically supported by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and ITIL frameworks is commonly required, and certifications such as CompTIA A+ or ITIL Foundation are advantageous. Excellent communication, patience, and teamwork distinguish top performers in this role. These skills are essential for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are common challenges faced by solution center analysts, and how can I prepare for them?

Solution Center Analysts often encounter challenges such as managing a high volume of support requests, troubleshooting complex technical issues, and communicating effectively with users who may have varying levels of technical knowledge. To prepare, it's helpful to build strong problem-solving skills, practice clear and patient communication, and become familiar with common support tools and ticketing systems. Staying organized and learning to prioritize tasks will also help you succeed in this fast-paced, customer-focused environment.

What is the difference between Solution Center Analyst vs Customer Support Specialist?

AspectSolution Center AnalystCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related fieldOften requires high school diploma or equivalent; some roles prefer certifications
Work EnvironmentCorporate office or remote technical support centersCall centers, help desks, or online support platforms
Employer & Industry UsageIT service providers, tech companies, large corporationsRetail, telecom, software companies, customer service firms
Common Search & ComparisonOften compared for technical problem-solving rolesCompared for customer interaction and support roles

The Solution Center Analyst typically handles technical issues, requiring specialized IT knowledge and certifications, working in technical support environments. Customer Support Specialists focus on customer interactions, often with less technical training, working in call centers or customer service settings. While both roles support clients, Solution Center Analysts are more technical, whereas Customer Support Specialists emphasize customer communication.

What is a solution center analyst?

Solution Center Analysts are IT professionals who provide technical support and troubleshoot issues for users, often within an organization's help desk or service center environment. They act as the first point of contact for resolving software, hardware, and network problems, either remotely or on-site. Their responsibilities include diagnosing issues, escalating complex problems, maintaining documentation, and ensuring timely resolution to minimize downtime. Solution Center Analysts also contribute to user training and process improvement initiatives to enhance overall IT service delivery.
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What cities are hiring for Solution Center Analyst jobs?

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What job categories do people searching Solution Center Analyst jobs look for?

The top searched job categories for Solution Center Analyst jobs are:

Solution Center Analyst jobs near you
Infographic showing various Solution Center Analyst job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $104,929 per year, or $50.4 per hour.

Associate Partner, Solution Center

University of Southern California

Los Angeles, CA • On-site

Full-time

Re-posted 23 days ago

University Of Southern California rating

8.4

Company rating: 8.4 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

99th of 618 rated colleges and universities

Job description

Job Summary
The USC HR Solution Center is a face-paced environment where HR inquiries are received via inbound phone calls and email inquiries. The Solution Center Associate will be responsible for serving as the first point of contact for employees, retirees and candidates reaching out to the HR Solution Center. This role will support a variety of HR related inquiries by providing resources and solutions, completing transactions, and escalating to appropriate Tier 2, as necessary.
This role will leverage a case management solution to document issues and resolutions and manage case information. They will ensure clean and accurate employee data is entered and personnel files are maintained. The Solution Center Associate is encouraged to identify opportunities for process improvement or automation in the HR Solution Center through their experience. An ideal candidate for this role will have a commitment to delivering high quality customer service with a friendly demeanor, demonstrate flexible communications and effective listening skills, eagerness to absorb knowledge, and an ability to learn new skills quickly. This role will help enable USC's vision while championing USC's culture and values.
Job Responsibilities
The candidate for the position of Solution Center Associate will be responsible for:
  • Providing clear, efficient, and courteous support to university employees who reach out to the HR Solution Center by phone or email with general HR related questions. Opening cases, completing Workday transactions and entering all required information to ensure a clear record of employee cases is maintained. Update case throughout Tier 1 resolution process with information gathered from customer follow ups. Possessing an understanding of USC's business and how the Solution Center enables the HR function's success.
  • Serving as a welcoming first point of contact for HR knowledge. Providing accurate and timely information to employees or escalating requests to Tier 2 for additional specialized support in a timely manner. Managing and maintaining clean and accurate employee records including personnel files through skilled and precise data entry and document management.
  • Delivering clear and professional written and verbal communications. Demonstrating active listening skills and empathy in understanding employees' unique needs. Acting as a public-facing representative of the HR function in all customer interactions. Asking questions and seeking support when faced with unfamiliar requests. Maintaining attentive and responsive lines of communication with the broader team to receive latest updates and keep the team informed of individual progress and challenges.
  • Demonstrating resourcefulness when facing unfamiliar requests by proactively determining next steps toward resolution. Expanding HR knowledge through continuous learning opportunities. Soliciting constructive feedback and insights from managers and proactively incorporating suggestions into continuous improvement of work.
  • Supporting efforts to gather data for informing system and process improvements. Demonstrating sound judgment in ranking competing priorities and making decisions. Escalating roadblocks or issues to Solution Center Lead (Tier 1) as needed.
  • Developing trusting, credible relationships from demonstrated ethical judgment, behavior, and practiced confidentiality. Promoting an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.
  • Supporting strategic goals set by the team, department, and university. Demonstrating, through words, actions, and ideas, alignment to USC's strategic plan and the HR organization's strategic plan. Enabling the university to fulfill its academic and people missions through enhanced HR service.
  • Performing other related responsibilities as requested and when necessary. The university reserves the right to add or change duties at any time.

Minimum Qualifications
The candidate for the position of Solution Center Associate must meet the following qualifications:
  • Extensive applicable experience in human resources, customer service, or another related field.
  • Strong written and verbal communications skills and the ability to maintain a consistently positive attitude and courteous phone and email tone.
  • Efficient data entry skills and high words-per-minute speed.
  • Demonstrated organizational and analytical skills, and the ability to think strategically and creatively.
  • Team-oriented self-starter with the ability to work independently and proactively.
  • Demonstrated interpersonal skills and ability to exercise discretion with confidential information.
  • Experience working on teams, able to ask for help and provide support and guidance as needed on projects.
  • Ability to provide support and guidance as needed on projects.
  • Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Preferred Qualifications
The ideal candidate for the position of Solution Center Associate has the following qualifications:
  • Bachelor's degree in business, psychology, communications, or another related field.
  • Three or more years of experience in one or more of the following fields: human resources, customer service, or higher education.
  • Familiarity with case management systems.
  • Experience developing guidelines, policies, documentation, and procedures.
  • Ability to interpret and apply pertinent rules and regulations and identify and implement continuous process improvements.
  • Experience analyzing large datasets and reporting and presenting findings.
  • Experience working in fast-paced environments with rapidly changing priorities, able to triage requests and inquiries and route them to appropriate parties.

The University of Southern California is an Equal Opportunity Employer
#LI-Hybrid
Minimum Education: Bachelor's degree; Combined experience/education as substitute for minimum education
Minimum Field of Expertise: Demonstrated data entry skills and proven words-per-minute speed. Excellent written and oral communication skills, able to maintain a consistently positive attitude and courteous phone and email tone. Proven strategy, organization, creative and analytical skills, able to work independently and proactively. Demonstrated interpersonal skills and the ability to exercise discretion with confidential information. Extensive experience working on teams, able to ask for help and provide support and guidance as needed on projects. Experience working in fast-paced environments with rapidly changing priorities, able to triage requests and inquiries and route them to appropriate parties. Proficiency with Microsoft Office.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
  • Notice of Non-discrimination
  • Employment Equity
  • Read USC's Clery Act Annual Security Report
  • USC is a smoke-free environment
  • Digital Accessibility

If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
https://wd5.myworkday.com/usc/d/inst/1$9925/9925$149266.htmld

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About University of Southern California

Sourced by ZipRecruiter

The University of Southern California (USC) is not a conventional company, but a private research university established in the heart of Los Angeles, CA, US. Founded in 1880, it's one of the oldest private research universities in California. USC operates in the education industry providing primary services of higher education, research, and community development. This prestigious institution offers a comprehensive array of undergraduate, graduate, and professional programs across various disciplines, including the humanities, social sciences, and STEM (Science, Technology, Engineering, and Mathematics). The University is guided by its commitment to foster creativity, innovation, leadership, and discovery through academic excellence.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Los Angeles , CA, US

Year founded

1880

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