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Solution Center Analyst Jobs (NOW HIRING)

Makpar

Service Center Analyst

Denver, CO · Remote

We build the right IT solution for government clients by partnering with them to understand their ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

Makpar

Service Center Analyst

Washington, DC · Remote

We build the right IT solution for government clients by partnering with them to understand their ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

Makpar

Service Center Analyst

Denver, CO · On-site +1

We build the right IT solution for government clients by partnering with them to understand their ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

Makpar

Service Center Analyst

Washington, DC · Remote

We build the right IT solution for government clients by partnering with them to understand their ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

Makpar

Service Center Analyst

Denver, CO · Remote

We build the right IT solution for government clients by partnering with them to understand their ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

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All JobsSolution Center Analyst Jobs

Solution Center Analyst information

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$36K

$104.9K

$184K

How much do solution center analyst jobs pay per year?

As of Jul 1, 2026, the average yearly pay for solution center analyst in the United States is $104,929.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $123,000.00 per year, depending on experience, location, and employer.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but experienced analysts with certifications like CISSP or CEH can earn higher salaries, especially in cybersecurity-focused environments. Overall, it is considered a well-paying role within the cybersecurity field.

What are the key skills and qualifications needed to thrive as a Solution Center Analyst, and why are they important?

To excel as a Solution Center Analyst, you need strong problem-solving abilities, IT knowledge, and customer service skills, typically supported by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and ITIL frameworks is commonly required, and certifications such as CompTIA A+ or ITIL Foundation are advantageous. Excellent communication, patience, and teamwork distinguish top performers in this role. These skills are essential for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by Solution Center Analysts, and how can I prepare for them?

Solution Center Analysts often encounter challenges such as managing a high volume of support requests, troubleshooting complex technical issues, and communicating effectively with users who may have varying levels of technical knowledge. To prepare, it's helpful to build strong problem-solving skills, practice clear and patient communication, and become familiar with common support tools and ticketing systems. Staying organized and learning to prioritize tasks will also help you succeed in this fast-paced, customer-focused environment.

What tech jobs pay 400,000 a year?

Solution Center Analysts typically do not earn $400,000 annually; such high salaries are more common in executive or specialized roles like senior software engineers, data scientists, or IT directors with extensive experience and advanced skills. High-paying tech roles often require advanced certifications, leadership responsibilities, or working in high-demand industries. Compensation at this level usually involves base salary, bonuses, and stock options.

What is the difference between Solution Center Analyst vs Customer Support Specialist?

AspectSolution Center AnalystCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related fieldOften requires high school diploma or equivalent; some roles prefer certifications
Work EnvironmentCorporate office or remote technical support centersCall centers, help desks, or online support platforms
Employer & Industry UsageIT service providers, tech companies, large corporationsRetail, telecom, software companies, customer service firms
Common Search & ComparisonOften compared for technical problem-solving rolesCompared for customer interaction and support roles

The Solution Center Analyst typically handles technical issues, requiring specialized IT knowledge and certifications, working in technical support environments. Customer Support Specialists focus on customer interactions, often with less technical training, working in call centers or customer service settings. While both roles support clients, Solution Center Analysts are more technical, whereas Customer Support Specialists emphasize customer communication.

What does a solutions analyst do?

A solutions analyst evaluates business needs and develops technical solutions to improve processes and systems. They analyze data, collaborate with stakeholders, and often use tools like SQL or Excel to identify issues and implement effective strategies. The role requires strong problem-solving skills and understanding of IT or software systems.

Is SOC 1 entry-level?

A Solution Center Analyst working with SOC 1 reports typically requires some experience in IT, security, or auditing, but entry-level positions may be available for those with relevant certifications or foundational knowledge. Many roles involve understanding control environments and compliance standards, and some employers offer training for new analysts. Overall, SOC 1 roles can be entry-level or require more experience depending on the organization.

What are Solution Center Analysts?

Solution Center Analysts are IT professionals who provide technical support and troubleshoot issues for users, often within an organization's help desk or service center environment. They act as the first point of contact for resolving software, hardware, and network problems, either remotely or on-site. Their responsibilities include diagnosing issues, escalating complex problems, maintaining documentation, and ensuring timely resolution to minimize downtime. Solution Center Analysts also contribute to user training and process improvement initiatives to enhance overall IT service delivery.
More about Solution Center Analyst jobs
What cities are hiring for Solution Center Analyst jobs? Cities with the most Solution Center Analyst job openings:
What job categories do people searching Solution Center Analyst jobs look for? The top searched job categories for Solution Center Analyst jobs are:
Solution Center Analyst jobs near you
Infographic showing various Solution Center Analyst job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 9% Part Time, and 6% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $104,929 per year, or $50.4 per hour.
Data Center Analyst I

Data Center Analyst I

Computer Task Group, Inc

Elk Grove Village, IL • On-site

$26 - $43.34/hr

Contractor

Posted 21 days ago

Job description

Are you ready to join a growing team?

CTG is seeking to fill a Data Center Analyst I opening for our client.

Location: Elk Grove Village, IL
Duration: 6 months

Position Overview

We are seeking a detail-oriented Data Center Analyst I to support the installation, configuration, maintenance, and operation of critical data center infrastructure. This role is ideal for candidates with hands-on experience in data center operations, cabling, hardware installation, and technical documentation.

Key Responsibilities
  • Install, configure, and remove servers, routers, switches, security appliances, racks, patch panels, and related infrastructure equipment.
  • Perform copper and fiber cabling installation and management within the data center environment.
  • Assign rack space, switch ports, and infrastructure connections to support project deployments.
  • Receive, stage, and coordinate delivery and pickup of equipment and shipping documentation.
  • Collaborate with engineering and project teams to ensure smooth implementation of infrastructure projects.
  • Maintain accurate technical documentation and implementation records.
  • Communicate technical requirements, project updates, and issue resolution clearly across teams and management.
  • Participate in scheduled evening work and 24x7 on-call support as required.
  • Ensure compliance with company standards, policies, audit requirements, and risk controls.
Required Qualifications
  • Minimum combined 4 years of higher education and/or relevant work experience.
  • Experience with:
    • Data Center Cabling
    • Data Center Operations
    • Data Center Documentation
  • Strong understanding of data center infrastructure and hardware installation.
  • Ability to interpret technical documentation and communicate technical concepts effectively.
  • Strong organizational skills and attention to detail.
  • Proven experience managing multiple priorities and customer needs.
Preferred Qualifications
  • Associate’s degree in Technology or related field.
  • Certifications or specialized technical training related to data center technologies.
  • Experience supporting enterprise-level infrastructure environments.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $26.00 to $43.34/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.


About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: CONTRACTOR
Computer Task Group logo

About Computer Task Group

Sourced by ZipRecruiter

We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1966

Social media

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