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Solution Center Analyst Jobs (NOW HIRING)

Manages the daily operations of the Exchange Retail Solutions Center (RSC), ensuring effective ... Analyze ticket trends, identify recurring operational challenges, and collaborate with cross ...

Call Center Analyst 1

Manassas, VA · On-site

$18 - $19.23/hr

... solutions provider, delivering mission success across government, healthcare, and commercial ... THE OPPORTUNITY A Call Center Analyst I supporting Prince William County at Iron Bow Technologies ...

311 Call Center Analyst

Manassas, VA · On-site

$17 - $18.75/hr

... solutions provider, delivering mission success across government, healthcare, and commercial ... It's The Iron Bow Way. 0-2 years NONE PWC NONE THE OPPORTUNITY 311 Call Center Analyst provide non ...

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Solution Center Analyst information

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$36K

$104.9K

$184K

How much do solution center analyst jobs pay per year?

As of Jul 22, 2026, the average yearly pay for solution center analyst in the United States is $104,929.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $123,000.00 per year, depending on experience, location, and employer.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but experienced analysts with certifications like CISSP or CEH can earn higher salaries, especially in cybersecurity-focused environments. Overall, it is considered a well-paying role within the cybersecurity field.

What are the key skills and qualifications needed to thrive as a Solution Center Analyst, and why are they important?

To excel as a Solution Center Analyst, you need strong problem-solving abilities, IT knowledge, and customer service skills, typically supported by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and ITIL frameworks is commonly required, and certifications such as CompTIA A+ or ITIL Foundation are advantageous. Excellent communication, patience, and teamwork distinguish top performers in this role. These skills are essential for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by Solution Center Analysts, and how can I prepare for them?

Solution Center Analysts often encounter challenges such as managing a high volume of support requests, troubleshooting complex technical issues, and communicating effectively with users who may have varying levels of technical knowledge. To prepare, it's helpful to build strong problem-solving skills, practice clear and patient communication, and become familiar with common support tools and ticketing systems. Staying organized and learning to prioritize tasks will also help you succeed in this fast-paced, customer-focused environment.

What tech jobs pay 400,000 a year?

Solution Center Analysts typically do not earn $400,000 annually; such high salaries are more common in executive or specialized roles like senior software engineers, data scientists, or IT directors with extensive experience and advanced skills. High-paying tech roles often require advanced certifications, leadership responsibilities, or working in high-demand industries. Compensation at this level usually involves base salary, bonuses, and stock options.

What is the difference between Solution Center Analyst vs Customer Support Specialist?

AspectSolution Center AnalystCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related fieldOften requires high school diploma or equivalent; some roles prefer certifications
Work EnvironmentCorporate office or remote technical support centersCall centers, help desks, or online support platforms
Employer & Industry UsageIT service providers, tech companies, large corporationsRetail, telecom, software companies, customer service firms
Common Search & ComparisonOften compared for technical problem-solving rolesCompared for customer interaction and support roles

The Solution Center Analyst typically handles technical issues, requiring specialized IT knowledge and certifications, working in technical support environments. Customer Support Specialists focus on customer interactions, often with less technical training, working in call centers or customer service settings. While both roles support clients, Solution Center Analysts are more technical, whereas Customer Support Specialists emphasize customer communication.

What does a solutions analyst do?

A solutions analyst evaluates business needs and develops technical solutions to improve processes and systems. They analyze data, collaborate with stakeholders, and often use tools like SQL or Excel to identify issues and implement effective strategies. The role requires strong problem-solving skills and understanding of IT or software systems.

Is SOC 1 entry-level?

A Solution Center Analyst working with SOC 1 reports typically requires some experience in IT, security, or auditing, but entry-level positions may be available for those with relevant certifications or foundational knowledge. Many roles involve understanding control environments and compliance standards, and some employers offer training for new analysts. Overall, SOC 1 roles can be entry-level or require more experience depending on the organization.

What are Solution Center Analysts?

Solution Center Analysts are IT professionals who provide technical support and troubleshoot issues for users, often within an organization's help desk or service center environment. They act as the first point of contact for resolving software, hardware, and network problems, either remotely or on-site. Their responsibilities include diagnosing issues, escalating complex problems, maintaining documentation, and ensuring timely resolution to minimize downtime. Solution Center Analysts also contribute to user training and process improvement initiatives to enhance overall IT service delivery.
More about Solution Center Analyst jobs
What cities are hiring for Solution Center Analyst jobs? Cities with the most Solution Center Analyst job openings:
What job categories do people searching Solution Center Analyst jobs look for? The top searched job categories for Solution Center Analyst jobs are:
Infographic showing various Solution Center Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 88% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $104,929 per year, or $50.4 per hour.
Cybersecurity Operations Center Analyst, Senior

Cybersecurity Operations Center Analyst, Senior

Booz Allen Hamilton, Inc.

Fort Belvoir, VA • On-site, Remote

$99K - $225K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Re-posted 4 days ago


Job description


Remote Work:
No
Job Number:
R0242464
Location:
Fort Belvoir,VA,US
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Cybersecurity Operations Center Analyst, Senior
The Opportunity:
Are you ready to take a strategic role in cyber defense? Are you looking for an opportunity to protect critical infrastructure from the constant onslaught of cyber-attacks? If you want to sharpen your skills by analyzing threats in real-time, you want to be a Cybersecurity Operations Center Analyst.
As a Cybersecurity Operations Center Analyst on our security operations center team, you'll improve tier monitoring strategies and analyze threats, using state-of-the-art tools and platforms. You'll work with the team to comprehend, mitigate, and respond to threats quickly, restoring operations and limiting the impact. You'll manage efforts to figure out just how many systems are affected and assist recovery efforts. You'll combine threat intelligence, event data, and assessments of events to identify patterns to understand attackers' goals to stop them from succeeding. This is a great opportunity to continue to build your cybersecurity skills with hands-on experience in threat assessment and incident response. Join us as we protect clients from malicious actors.
In this role, you'll lead a team of professionals as they use cyberspace capabilities to evaluate potential weaknesses as well as the effectiveness of mitigations for cyber security solutions. You will leverage cyberspace operations systems to aggregate threat feeds that inform briefings for senior leadership aligned to our Army client.
If you want to be in the fight, working shoulder to shoulder with our mission partner influencing the most critical global cyber missions, this is the opportunity for you.
Join us. The world can't wait.
You Have:
  • 7+ years of experience working in a Security Operations Center (SOC) at a classified level within the DoW
  • Experience leading the initial phases of the incident lifecycle, including conducting rapid triage to determine severity, performing deep-dive investigations into root causes, and assessing appropriate containment strategies to halt active threats
  • Experience working with cybersecurity staff to evolve continuous monitoring toolsets by generating new detection rules and refining existing alerts to maximize high-fidelity alerts and minimize false positives
  • Experience refining, developing, and maturing standard operating procedures (SOPs) and SOC responsibilities throughout each stage of the incident response lifecycle
  • Ability to manage post-compromise activities, focusing on the eradication of malicious artifacts, guiding the secure recovery of mission services, and generating comprehensive After-Action Reports (AARs) to document lessons learned
  • Ability to serve as a primary focal point for active incident response operations, taking responsibility for technical coordination and clear communication with key stakeholders
  • TS/SCI clearance
  • Bachelor's degree
  • Ability to obtain an 8570 DoW approved CSSP baseline certification, including CEH, CFR, CCNA Cyber Ops, CCNA-Security, CySA+, GCIA, GCIH, GICSP, Cloud+, SCYBER, or PenTest+, before start date

Nice If You Have:
  • Experience using Elastic for monitoring, analysis, and case management
  • Experience using endpoint tools to successfully hunt for adversarial behavior
  • Experience with GCFA, GNFA, or equivalent relevant digital forensics
  • Ability to conduct threat hunting using network and host-based information
  • TS/SCI clearance with a polygraph
  • 8570 CSSP Analyst or Incident Responder Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914