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Solution Center Analyst Jobs (NOW HIRING)

TOGA Technology

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Senior Contact Center Analyst

Naperville, IL · On-site

$20/hr

The Senior Contact Center Analyst provides advanced technical support to enterprise clients through ... Ability to document technical information and explain solutions to nontechnical users. * Strong ...

TOGA Technology

Be Seen First

Senior Contact Center Analyst

Naperville, IL · On-site

$20/hr

The Senior Contact Center Analyst provides advanced technical support to enterprise clients through ... Ability to document technical information and explain solutions to nontechnical users. * Strong ...

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Solution Center Analyst information

See salary details

$36K

$104.9K

$184K

How much do solution center analyst jobs pay per year?

As of Sep 5, 2026, the average yearly pay for solution center analyst in the United States is $104,929.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $123,000.00 per year, depending on experience, location, and employer.

What is a solution center analyst?

Solution Center Analysts are IT professionals who provide technical support and troubleshoot issues for users, often within an organization's help desk or service center environment. They act as the first point of contact for resolving software, hardware, and network problems, either remotely or on-site. Their responsibilities include diagnosing issues, escalating complex problems, maintaining documentation, and ensuring timely resolution to minimize downtime. Solution Center Analysts also contribute to user training and process improvement initiatives to enhance overall IT service delivery.

What skills and qualifications are needed to be a solution center analyst?

To excel as a Solution Center Analyst, you need strong problem-solving abilities, IT knowledge, and customer service skills, typically supported by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and ITIL frameworks is commonly required, and certifications such as CompTIA A+ or ITIL Foundation are advantageous. Excellent communication, patience, and teamwork distinguish top performers in this role. These skills are essential for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are common challenges faced by solution center analysts, and how can I prepare for them?

Solution Center Analysts often encounter challenges such as managing a high volume of support requests, troubleshooting complex technical issues, and communicating effectively with users who may have varying levels of technical knowledge. To prepare, it's helpful to build strong problem-solving skills, practice clear and patient communication, and become familiar with common support tools and ticketing systems. Staying organized and learning to prioritize tasks will also help you succeed in this fast-paced, customer-focused environment.

What is the difference between Solution Center Analyst vs Customer Support Specialist?

AspectSolution Center AnalystCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related fieldOften requires high school diploma or equivalent; some roles prefer certifications
Work EnvironmentCorporate office or remote technical support centersCall centers, help desks, or online support platforms
Employer & Industry UsageIT service providers, tech companies, large corporationsRetail, telecom, software companies, customer service firms
Common Search & ComparisonOften compared for technical problem-solving rolesCompared for customer interaction and support roles

The Solution Center Analyst typically handles technical issues, requiring specialized IT knowledge and certifications, working in technical support environments. Customer Support Specialists focus on customer interactions, often with less technical training, working in call centers or customer service settings. While both roles support clients, Solution Center Analysts are more technical, whereas Customer Support Specialists emphasize customer communication.

Is Solution Center Analyst an entry-level job?

Solution Center Analyst roles are often considered entry-level positions, suitable for candidates with basic technical skills and customer service experience. They typically require a high school diploma or equivalent, with some roles preferring relevant certifications or training in troubleshooting and support tools.
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What cities are hiring for Solution Center Analyst jobs?

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What job categories do people searching Solution Center Analyst jobs look for?

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Solution Center Analyst jobs near you
Infographic showing various Solution Center Analyst job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $104,929 per year, or $50.4 per hour.

Specialist I Solution Center

Lehigh Valley Health Network

Allentown, PA • On-site

Full-time

Posted 16 days ago

Lehigh Valley Health Network rating

7.1

Company rating: 7.1 out of 10

Based on 282 frontline employees who took The Breakroom Quiz

379th of 898 rated healthcare providers

Job description

Imagine a career at one of the nation's most advanced health networks.


Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.


LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.


Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.


Summary
Responsible for providing technical assistance and support to end-users across the organization. Troubleshoots hardware and software issues, triages, escalates, or resolves technical problems, leverages and maintains relevant knowledge base documentation, and ensures the smooth operation of Jefferson systems. Involves responding to user inquiries, providing guidance on technology tools, managing support tickets, and collaborating with other IS&T teams to implement solutions. Adheres to all organizational and regulatory cybersecurity and compliance policies when conducting service desk activities, enhances user experience, maintains productivity, and ensures that technology resources are effectively utilized across the organization.
Job Duties
  • Provides support for software, hardware, security, network problems, and questions via multiple customer contact channels, documents all activity in service management system following standard procedures, and adheres to established guidelines for cybersecurity policies and procedures, customer service skills, documentation quality, and response speed.
  • Coordinates with other IS&T team members to appropriately escalate and resolve issues as quickly as possible based on priority and severity.
  • Documents resolutions and contribute to knowledge base system to address commonly reported problems, questions, and known troubleshooting and resolution steps.
  • Participates in continual improvement efforts aimed at improving IS&T and service desk systems and workflows to enhance operational efficiency.

Minimum Qualifications
  • High School Diploma/GED
  • Less than 1 year related work experience

Preferred Qualifications
  • Possesses strong knowledge of troubleshooting personal computers, mobile devices, and network connectivity issues to ensure smooth and efficient operations.
  • Demonstrates the ability to work effectively in a collaborative team environment while remaining self-motivated and disciplined in completing tasks.
  • Shows excellent attention to detail with strong analytical skills to interpret data, identify problems, and develop effective solutions.
  • Maintains the ability to manage multiple and changing priorities in a fast-paced environment while delivering high-quality results.

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.


Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

https://youtu.be/GD67a9hIXUY

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

515 Hamilton St

Primary Location:

Three City Center

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

Monday-Friday; 10:30a-7:00p

Department:

1004-13121 CSS-Info Services Customer Service

What Lehigh Valley Health Network employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Lehigh Valley Health Network

Sourced by ZipRecruiter

LVHN is one of the nation's most advanced health networks, offering comprehensive care in 95 clinical specialties. We are the region's largest employer and the health care provider of choice for more people in the region. Love Where You Work!

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Allentown, PA, US

Year founded

1899

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