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Solution Center Analyst Jobs (NOW HIRING)

T-Roc

Service Center Analyst II

Coral Gables, FL · On-site

Technology Service Center Analyst II - Advanced Windows 11, Windows Server & Infrastructure Support ... solutions. * Troubleshoot identity, licensing, synchronization, and access issues across cloud ...

Ritchie Bros.

IT Support Center Analyst

Lincoln, NE · On-site

We're looking for a IT Support Centre Analyst in Lincoln, NE and is an on-site work position with ... correct solution Contribute information to our knowledge base on IT procedures, troubleshooting ...

Ritchie Bros.

IT Support Center Analyst

Lincoln, NE · On-site

We're looking for a IT Support Centre Analyst in Lincoln, NE and is an on-site work position with ... and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide.

Ritchie Bros.

IT Support Center Analyst

Lincoln, NE · On-site

$25.18 - $31.47/hr

We're looking for a IT Support Centre Analyst in Lincoln, NE and is an on-site work position with ... the correct solution • Contribute information to our knowledge base on IT procedures ...

TOGA Technology

Be Seen First

Senior Contact Center Analyst

Naperville, IL · On-site

$20/hr

The Senior Contact Center Analyst provides advanced technical support to enterprise clients through ... Ability to document technical information and explain solutions to nontechnical users. * Strong ...

Urgent

TOGA Technology

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Senior Contact Center Analyst

Naperville, IL · On-site

$20/hr

The Senior Contact Center Analyst provides advanced technical support to enterprise clients through ... Ability to document technical information and explain solutions to nontechnical users. * Strong ...

Urgent

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All JobsSolution Center Analyst Jobs

Solution Center Analyst information

See salary details

$36K

$104.9K

$184K

How much do solution center analyst jobs pay per year?

As of Aug 16, 2026, the average yearly pay for solution center analyst in the United States is $104,929.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $123,000.00 per year, depending on experience, location, and employer.

What is a solution center analyst?

Solution Center Analysts are IT professionals who provide technical support and troubleshoot issues for users, often within an organization's help desk or service center environment. They act as the first point of contact for resolving software, hardware, and network problems, either remotely or on-site. Their responsibilities include diagnosing issues, escalating complex problems, maintaining documentation, and ensuring timely resolution to minimize downtime. Solution Center Analysts also contribute to user training and process improvement initiatives to enhance overall IT service delivery.

What skills and qualifications are needed to be a solution center analyst?

To excel as a Solution Center Analyst, you need strong problem-solving abilities, IT knowledge, and customer service skills, typically supported by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and ITIL frameworks is commonly required, and certifications such as CompTIA A+ or ITIL Foundation are advantageous. Excellent communication, patience, and teamwork distinguish top performers in this role. These skills are essential for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are common challenges faced by solution center analysts, and how can I prepare for them?

Solution Center Analysts often encounter challenges such as managing a high volume of support requests, troubleshooting complex technical issues, and communicating effectively with users who may have varying levels of technical knowledge. To prepare, it's helpful to build strong problem-solving skills, practice clear and patient communication, and become familiar with common support tools and ticketing systems. Staying organized and learning to prioritize tasks will also help you succeed in this fast-paced, customer-focused environment.

What is the difference between Solution Center Analyst vs Customer Support Specialist?

AspectSolution Center AnalystCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related fieldOften requires high school diploma or equivalent; some roles prefer certifications
Work EnvironmentCorporate office or remote technical support centersCall centers, help desks, or online support platforms
Employer & Industry UsageIT service providers, tech companies, large corporationsRetail, telecom, software companies, customer service firms
Common Search & ComparisonOften compared for technical problem-solving rolesCompared for customer interaction and support roles

The Solution Center Analyst typically handles technical issues, requiring specialized IT knowledge and certifications, working in technical support environments. Customer Support Specialists focus on customer interactions, often with less technical training, working in call centers or customer service settings. While both roles support clients, Solution Center Analysts are more technical, whereas Customer Support Specialists emphasize customer communication.

More about Solution Center Analyst jobs

What cities are hiring for Solution Center Analyst jobs?

Cities with the most Solution Center Analyst job openings:

What job categories do people searching Solution Center Analyst jobs look for?

The top searched job categories for Solution Center Analyst jobs are:

Solution Center Analyst jobs near you
Infographic showing various Solution Center Analyst job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $104,929 per year, or $50.4 per hour.

Security Operations Center Analyst

Everwatch

Annapolis Junction, MD • On-site, Remote

$57.69 - $67.30/hr

Full-time

Posted 3 days ago

New

Job description

Job TitleSecurity Operations Center AnalystOverview

EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country's most critical missions.  We are a full-service government solutions company. Harnessing the most advanced technology and solutions, we strengthen defenses and control environments to preserve continuity and ensure mission success.

EverWatch employees are focused on tackling the most difficult challenges of the US Government. We offer the best salaries and benefits packages in our industry - to identify and retain the top talent in support of our critical mission objectives.

Commitment to Non-Discrimination:

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Responsibilities

Are you ready to take a strategic role in cyber defense for U.S Cyber Command? Do you want to use your experience-based knowledge to protect critical warfighter infrastructure from the constant onslaught of cyber threats? If you want a position that uses your extensive threat analysis skills to perform advanced threat identification and complex incident response, you want to be a SOC analyst. As an analyst on our SOC team, you'll analyze logs, forensic data, and threat intelligence to find the advanced threats that are escaping detection. Using your deep understanding of your customer's networks, combined with your cybersecurity experience, you'll analyze patterns to understand attackers' goals and stop them from succeeding. Once you find the adversary in the SEIM's blind spot, you'll advise on ways to close the gaps and harden their network. Let's outsmart malicious actors and protect U.S. Cyber Command.

Join us. The world can't wait.

Qualifications

You Have: 

  • Experience with SIEM Fundamentals, including Splunk

  • Knowledge of basic networking fundamentals

  • Knowledge of the basic functions and configurations of Bro (Zeek)

  • Knowledge of Suricata or Snort

  • Ability to review Nessus scans and Firewall configurations

  • Ability to review Linux hosts for indicators of compromise and hardening of Linux systems

  • Ability to navigate *nix based systems via CLI

  • Ability to find, read, and analyze various logs

  • TS/SCI clearance with a polygraph

  • HS diploma or GED and 6+ years of experience with incident response procedures and analysis, or Bachelor's degree and 2+ years of experience with incident response procedures and analysis

Nice If You Have:

  • Experience with correlating threat intelligence (INTEL) to determine the threat actor, the attack's scope, and the affected systems

  • Experience with AI Fundamentals

  • Knowledge of Splunk Phantom or SOAR

Clearance:Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required. 

Compensation at EverWatch is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $57.69 to $67.30 per hour.  The estimate displayed represents the typical compensation range for this position and is just one component of EverWatch's total compensation package for employees.

Job LocationsUS-MD-Annapolis JunctionSkillscyber threat, SIEM, Networking, suricata, snort, Linux, *nixMinMaxEmployment Type: OTHER

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