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Call Center Contractor Jobs (NOW HIRING)

Air Conditioning Contractors of America

$17 - $21/hr

The call center agent is responsible for assisting in the administration, field productivity, and ... Proven experience in a customer service environment preferably in HVACR contracting or building ...

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. Position Responsibilities: * Ensure that ...

Pizza Hut

Call Center Shift Manager

Mckinney, TX · On-site

Our Call Center Shift Managers supervise a Team of Call Center Representatives taking orders for ... The primary responsibility is to coach and develop the Team of independent contractors to ensure ...

Addison Group

Dispatcher Call Center Agent

Dallas, TX · On-site

$21 - $23/hr

Assign work orders to appropriate contractors based on location, trade, and urgency. * Monitor ... call center, or customer service role; industry background is flexible. * Proven experience ...

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Call Center Contractor information

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How much do call center contractor jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for call center contractor in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are Call Center Contractors?

Call Center Contractors are professionals hired on a temporary or contract basis to handle customer service, sales, or technical support calls for a company. Unlike full-time employees, contractors may work for a set period or on specific projects, often through staffing agencies or as independent freelancers. Their responsibilities typically include answering customer inquiries, resolving issues, and maintaining records of interactions. They may work remotely or at a call center location, depending on the employer's needs. This flexible arrangement allows companies to quickly scale their customer support teams as demand fluctuates.

What is the difference between Call Center Contractor vs Customer Service Representative?

AspectCall Center ContractorCustomer Service Representative
CredentialsMay require relevant experience, sometimes certifications in communication or customer serviceHigh school diploma or equivalent; often on-the-job training
Work EnvironmentTypically remote or on-site call centers, project-basedOn-site or remote customer service departments
Employer & IndustryContracted by companies for specific projects, common in telecom, retail, and techEmployed directly by companies, across various industries
Search & Comparison IntentOften compared for contract vs full-time roles, flexible workCustomer support, client interaction, problem-solving

In summary, a Call Center Contractor is a temporary, project-based role often hired through agencies, focusing on specific call center tasks. A Customer Service Representative is usually a full-time employee providing ongoing support. Both roles involve communication skills but differ in employment type and work setup.

What are the key skills and qualifications needed to thrive as a Call Center Contractor, and why are they important?

To excel as a Call Center Contractor, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often crucial. Outstanding candidates demonstrate patience, active listening, and resilience under pressure. These competencies are vital for delivering excellent customer service, efficiently handling inquiries, and maintaining client satisfaction in a demanding, fast-paced environment.

What are some common challenges faced by call center contractors, and how can they be overcome?

Call center contractors often face challenges such as managing high call volumes, handling irate customers, and adapting quickly to new scripts or products. To overcome these, it’s important to develop strong communication and stress management skills, familiarize yourself with the company’s resources, and seek feedback from supervisors. Building a good rapport with your team and staying organized can also help you perform effectively and maintain a positive work environment.
More about Call Center Contractor jobs
What cities are hiring for Call Center Contractor jobs? Cities with the most Call Center Contractor job openings:
What job categories do people searching Call Center Contractor jobs look for? The top searched job categories for Call Center Contractor jobs are:
Call Center Contractor jobs near you
Infographic showing various Call Center Contractor job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Agent

Air Conditioning Contractors of America

On-site

$17 - $21/hr

Full-time

Re-posted 10 days ago

Job description

The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call Center Manager in achieving the applicable sections of the corporate strategic plan.
Benefits
  • Paid Training
  • Careers Advancement Opportunities
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards, & Employee Contests

Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service customers. Representative duties include:
  • Assisting the Call Center Manager in the planning, organizing, and coordination of department resources and goals.
  • Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
  • Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
  • Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
  • Performing related staff-level duties as directed by the Call Center Manager.

Job Qualifications:
  • Proven experience in a customer service environment preferably in HVACR contracting or building services industry.
  • Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
  • Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.
  • Current (state) driver's license.

Compensation: $17.00 - $21.00 per hour
There are many exciting options for a career in HVACR waiting to be explored
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