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Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
New Brunswick, New Jersey, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America
Job Description:
DePuy Synthes is recruiting for a Digital Analyst, locatedinNew Brunswick, NJ or in Raynham, MA or West Chester, PA.
The Digital Analyst supports the development, execution, and optimization of digital solutions that improve customer experience and operational effectiveness. This role analyzes digital performance data, supports reporting and insights, and partners with crossfunctional teams toidentifyopportunities for improvement across digital tools and platforms. The position offers handson exposure to digital transformation initiatives and the opportunity to make a measurable impact on how customers and internal teams interact with DePuy Synthes.
Required:Bachelor's degree in Business, Analytics, Information Systems, Computer Science, ora relatedfield.
0-2 years of relevant experience in digital analytics, data analysis, business analytics, or a related role.
For more information on how we support the whole health of our employees throughout their wellness,careerand life journey, please visitwww.careers.jnj.com.
Johnson & Johnson announced plans to separate ourOrthopaedicsbusiness toestablisha standaloneorthopaedicscompany, operating as DePuy Synthes. The process of the planned separation isanticipatedto be completed within 18 to24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may berequired, regulatory approvals and other customary conditions and approvals. Should you accept this position, it isanticipatedthat, following conclusion of the transaction, you would be an employee of DePuySynthesand your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes atan appropriate timeand subject to any necessary consultation processes.
Johnson & Johnsonisan Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal,stateor local law. We actively seek qualified candidates who areprotectedveterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnsoniscommitted to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to requestan accommodation, external applicants please contact us viahttps://www.jnj.com/contact-us/careers, internal employees contactAskGSto be directed to your accommodation resource.
Required Skills:
Preferred Skills:
Analytical Reasoning, Business Behavior, Customer Centricity, Customer Intelligence, Customer Service Philosophy, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Data Analysis, Execution Focus, Issue Escalation, Mentorship, Order Processing, Service Excellence, Service Request Management
The anticipated base pay range for this position is :
$65,000.00 - $104,650.00
Additional Description for Pay Transparency: