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Rta Analyst Jobs in Florida (NOW HIRING)

Rta Analyst information

What is an RTA analyst?

RTA Analysts, or Real-Time Analysts, are professionals who monitor and manage workforce operations in real time, primarily in call centers or customer service environments. Their main responsibility is to ensure that staffing levels align with call volumes and service demands, minimizing wait times and optimizing productivity. They track key metrics, adjust schedules, and communicate with supervisors to make quick decisions that improve overall service levels. By responding to fluctuations in demand and agent availability, RTA Analysts help maintain efficient operations and a positive customer experience.

How does an RTA analyst collaborate with other departments to optimize workforce management?

As an RTA (Real-Time Analyst) Analyst, collaboration with other departments—such as Operations, Quality Assurance, and Human Resources—is essential for ensuring efficient workforce management. RTA Analysts regularly communicate with team leaders and managers to provide real-time updates on staffing levels, adherence, and service levels. They also coordinate with scheduling teams to address unexpected changes, such as spikes in call volume or unplanned absences, and may participate in cross-departmental meetings to align on process improvements. This collaborative approach helps maintain service standards and supports a positive, productive work environment.

What are the key skills and qualifications needed to thrive as an RTA analyst, and why are they important?

To thrive as an RTA (Real-Time Analyst) Analyst, you need strong analytical skills, expertise in workforce management principles, and typically a background in business, statistics, or a related field. Familiarity with workforce management software (such as NICE IEX or Verint), advanced Excel, and real-time monitoring tools is essential. Attention to detail, problem-solving abilities, and effective communication help you respond quickly to changing call volumes and coordinate with operations teams. These skills are crucial for optimizing staffing, maintaining service levels, and ensuring operational efficiency in fast-paced contact center environments.

What is the difference between Rta Analyst vs Data Analyst?

AspectRta AnalystData Analyst
Required CertificationsRelevant certifications like SQL, Excel, and industry-specific toolsCertifications such as SQL, Excel, and data visualization tools
Work EnvironmentTypically in finance, insurance, or telecom sectors analyzing real-time dataAcross various industries analyzing large datasets for insights
Employer & Industry UsageUsed by companies needing real-time analytics for decision-makingUsed broadly in business, marketing, healthcare, and more

The Rta Analyst and Data Analyst roles share similar skills like data analysis and technical tools. However, Rta Analysts focus more on real-time data monitoring and operational insights, often within finance or telecom sectors, while Data Analysts work on broader data interpretation across multiple industries. Both roles require strong analytical skills and technical certifications, but their specific focus and industry applications differ.

What cities in Florida are hiring for Rta Analyst jobs?

Cities in Florida with the most Rta Analyst job openings:

Infographic showing various Rta Analyst job openings in Florida as of August 2026, with employment types broken down into 1% Internship, 85% Full Time, 8% Part Time, and 6% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution.

Commercial Relationship Team Administrator - SBA

Regions Financial Corporation

Orlando, FL • On-site

$61K - $82K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago


Regions Bank rating

8.2

Company rating: 8.2 out of 10

Based on 163 frontline employees who took The Breakroom Quiz

52nd of 174 rated banks


Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Commercial Relationship Team Administrator (RTA) will lead the area's Commercial Relationship Specialists (CRS) and provide high-level sales support to Commercial Banking teams to ensure quality customer service. The RTA typically will manage three or more Commercial Relationship Specialists and may also have direct management responsibility for other support associates. The RTA also will service clients directly as needed.
Primary Responsibilities
  • Provides leadership, supports, and coaches Commercial Relationship Specialists, including facilitating regular team meetings and coaching sessions for associate development
  • Performs general management duties, exercising usual authority concerning staffing, performance appraisals, promotions and terminations
  • Manages overall loan maturity process for team ensuring CRS and Relationship Management (RM) teams are proactively working ahead on processing renewals
  • Manages loan pipeline in paralending stages and act as liaison for team when working with Credit Products paralending departments
  • Leads the Relationship Team as the primary resource for OneView system information, usage and training
  • Oversees or submits Officer Code Changes when needed on behalf of team, portfolio transfers, etc.
  • Collaborates with Management and Relationship Managers to understand needs of the client and identify ways to improve servicing
  • Manages complaint database on behalf of team including working directly with clients for resolution on escalated issues
  • Coordinates Weekly Team meeting(s) with Commercial Banking Leaders
  • Assists team with resolving complex or escalated issues
  • Facilitates new associate onboarding for new Commercial Banking team members
  • Compiles and distributes management reporting such as, Area 360 Report, Weekly Sales Report, OneView Pipeline, Ticklers, Maturities, Past Due, and Exception Reports
  • Manages responsibilities to keep team in in compliance with all bank policies, procedures and internal audits
  • Leads department on various projects or initiatives to ensure timely completion
  • Approves and manages department expenses such as office supplies and accounts payable requests
  • Supports Commercial Banking Leaders as needed with other administrative duties such as travel, expenses, additional ad hoc reporting, org chart updates and other tasks as assigned

This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay.
Requirements
  • High School education or GED
  • Five (5) years experience in Commercial Banking

Preferences
  • College degree or technical school certification

Skills and Competencies
  • Ability to research, analyze data, and derive facts
  • Adapts and works with a variety of situations, individuals, business leaders, and groups
  • Analytical skills
  • Attention to detail
  • Good communication skills both written and verbal
  • Must be able to work under pressure with strict deadlines
  • Organizational and time management skills

SBA experience is preferred.
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$61,588.45 USD
Median:
$82,780.00 USD
Incentive Pay Plans:
This job may participate in an annual discretionary bonus plan.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details
Orlando Main 111 North Orange Avenue
Location:
Orlando, Florida
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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