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Real Time Analyst Jobs in Texas (NOW HIRING)

Chewy

Real-Time Analyst

Richardson, TX · On-site

As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management, agent utilization management, reporting, and ...

Chewy

Real-Time Analyst

Richardson, TX

As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management, agent utilization management, reporting, and ...

Teleperformance USA

Real Time Analyst

Brownsville, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Real time interaction with client for reciprocal communication imperative to maintain operations at peak performance. This position is 100% onsite in Brownsville, TX. Work at home is not available ...

Shell

Real Time Scheduling Analyst

Houston, TX · On-site

$86K - $128K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Real Time Scheduling Analyst provides dedicated support to our real-time power traders, hourly scheduling, data analytics, hourly reconciliations, trade entries, post analysis, data requests, and ...

D Shell Trading Services Co

Real Time Scheduling Analyst

Houston, TX · On-site

$86K - $128K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Real Time Scheduling Analyst provides dedicated support to our real-time power traders, hourly scheduling, data analytics, hourly reconciliations, trade entries, post analysis, data requests, and ...

Blew & Associates, P.A.

Zoning Analyst

Houston, TX

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Jupiter Power LLC

Real-time Trader

Houston, TX · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Regular duties include (i) asset optimization and dispatch in the Real Time market for Energy and ... analysis, decision making, and legal & regulatory compliance * High comfort level with fast-moving ...

Jupiter Power

Real-time Trader

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

To support its expanding portfolio, Jupiter Power is seeking a Real Time Trader who will be ... analysis, decision making, and legal & regulatory compliance * High comfort level with fast-moving ...

Jupiter Power LLC

Real-time Trader

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

To support its expanding portfolio, Jupiter Power is seeking a Real Time Trader who will be ... analysis, decision making, and legal & regulatory compliance * High comfort level with fast-moving ...

City of Denton

Real-Time Trader/Sr. Real-Time Trader

Denton, TX · On-site

$82K - $132K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsible for monitoring, analyzing, and responding to real time, day ahead and short-term market operations, resource dispatch, and QSE management, including commercial activities. Essential ...

Propetroservices

Senior Real Time Engineer

Houston, TX · On-site

$99K - $137K/yr

Analyze real-time and historical data using monitoring/visualization platforms to assess equipment health, detect anomalies, and reduce downtime. * Serve as the senior technical escalation resource ...

Oxy

OxyChem Real Time Power Trader

Houston, TX

The Real Time Trader serves as the operational and commercial nexus between OxyChem's production ... Operating in a high-intensity market setting, the incumbent will deploy sophisticated analytical ...

OxyChem

OxyChem Real Time Power Trader

Houston, TX · On-site

Operating in a high-intensity market setting, the incumbent will deploy sophisticated analytical ... real time. The candidate will work rotating 12-hour shifts, including nights, weekends, and ...

Ercot

Real Time Power Engineer - Shift

Austin, TX

Real Time Power Engineer provides engineering analysis and technical support to ensure continuing reliable operations of the electric power grid in compliance with NERC Standards, ERCOT Protocols and ...

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All JobsReal Time Analyst JobsReal Time Analyst Jobs in Texas

Real Time Analyst information

See Texas salary details

$40.1K

$48.5K

$59.2K

How much do real time analyst jobs pay per year?

As of Aug 14, 2026, the average yearly pay for real time analyst in Texas is $48,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $48,400.00 per year, depending on experience, location, and employer.

What is the difference between Real Time Analyst vs Workforce Analyst?

AspectReal Time AnalystWorkforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications like Workforce Management (WFM) are commonSimilar credentials; often holds degrees in business, analytics, or operations management; WFM certifications are also relevant
Work EnvironmentWorks in call centers or customer service environments, monitoring real-time operationsWorks across various industries, analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageCommonly employed in contact centers, telecommunications, and customer service industriesUsed in multiple sectors including retail, healthcare, and finance for workforce planning

While both roles focus on workforce data, a Real Time Analyst primarily monitors and adjusts staffing in real-time to ensure service levels, whereas a Workforce Analyst analyzes historical data to forecast staffing needs and improve efficiency. The roles often overlap but serve different operational functions within workforce management.

How does a real time analyst typically collaborate with other teams to ensure efficient workforce management?

A Real Time Analyst works closely with operations, workforce management, and team leaders to monitor call volumes, agent availability, and service levels throughout the day. They communicate real-time updates and recommend adjustments such as break rescheduling or overtime to maintain efficient staffing. Regular interaction with supervisors and reporting teams is key to quickly addressing any issues and ensuring targets are met. This collaborative environment helps maintain smooth operations and high customer satisfaction.

What is a real time analyst?

A real time analyst is responsible for monitoring call center agents to evaluate their performance and ensure excellent customer service. Their job duties include using real-time call monitoring software, listening into calls or reviewing call transcripts that are generated in real time, and intervening when necessary to avoid escalation of a difficult or unprofessional call situation. A real time analyst works closely with call center agents and managers to identify and address call center problems as they occur.

More about Real Time Analyst jobs

What are the most commonly searched types of Real Time Analyst jobs in Texas?

The most popular types of Real Time Analyst jobs in Texas are:

What are popular job titles related to Real Time Analyst jobs in Texas?

For Real Time Analyst jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Real Time Analyst jobs in Texas look for?

The top searched job categories for Real Time Analyst jobs in Texas are:

What cities in Texas are hiring for Real Time Analyst jobs?

Cities in Texas with the most Real Time Analyst job openings:

What are popular job titles related to Real Time Analyst jobs in TX?

For Real Time Analyst jobs in TX, the most frequently searched job titles are:

Real Time Analyst jobs near you
Infographic showing various Real Time Analyst job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% Hybrid, and 50% Remote job distribution, with an average salary of $48,460 per year, or $23.3 per hour.

Real-Time Analyst

Chewy

Richardson, TX • On-site

Full-time

Posted 17 days ago

Chewy rating

6.9

Company rating: 6.9 out of 10

Based on 227 frontline employees who took The Breakroom Quiz

9th of 39 rated national retailers

Job description

Job Description:
Workforce Specialist 2 (RTA2)
Our Opportunity:
As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management, agent utilization management, reporting, and analytics leveraging understanding of contact center operations and workforce management principles. You will provide leadership teams with timely, accurate reports on intraday performance and impacts to maximize the ability for customer service to achieve their business objectives.
What you'll do:
  • Continuously analyzes business activities in real-time re-forecasting to execute countermeasures to maximize balance of service levels and occupancy.
  • Make necessary adjustments in staffing plans and coordinates with operations teams to achieve service level goals and business objectives.
  • Deliver bridges, synopsis, insights, and plans of action for forecasting and planning and operational activities intraday and post-mortem to support continuous improvement of Customer Service performance results.
  • Oversee and manages real time response to events such as technical outages, application failures, unanticipated facilities closures (safety related), and escalates to appropriate internal and external teams when needed.
  • Monitor and process real-time requests and adherence, including generation of real-time absenteeism, NCNS, appropriate notification and occurrence reporting.
  • Collaborates with Operations and WFM teammates to identify areas of innovation and continuous improvement opportunities in forecasting, planning and executions of customer service activities.
  • Engage in Chewtopian level communications with agents and operations when monitoring/addressing agent behaviors in a consistent and supportive engagement.
  • Creates a positive work environment that fosters successful customer service team performance. Display empathy, patience and understanding while providing accurate guidance to agents and teammates.
  • Be an ambassador of the spirit and intent of the Chewy Operating Principles
  • Commit to learning and developing yourself to better Chewy as a whole!
  • Expand knowledge to execute solid tactical Real Time Management understanding & application
  • Support any assignments as needed.

What you'll need:
  • 2+ years call center Workforce Management experience in contact centers or equivalent experience
  • Solid understanding and competency of real time management of a contact center including managing agent availability, forecast v. actual for volume, handle time and capacity to deliver balanced business targeted SLAs and Occupancies
  • Uses solid understanding of key business indicators such as response time, efficiency and optimization metrics and productivity to make best decision in the moment without additional supervisory review
  • Understanding of prescriptive and descriptive analysis, predictive analysis, fundamentals of statistics, forecasting and data architecture
  • Confident making decisions in ambiguous situations without specific direction on how to reach a solution based on changing contact center performance conditions.
  • Good written and verbal communications to be able to work with all levels of the Customer Service Organization clearly concisely from agent to Senior Leadership.
  • Proficient in Microsoft Office Suite, including manipulating data, creating reports, visualizations, and presentations from scratch.
  • Flexibility to participate in a schedule required to support a 24x7 contact center (open schedule availability for 1st, 2nd or 3rd shift).
  • 1 year+ Experience with Workforce Management (back office functionality) platform is recommended (e.g. Kronos, Verint or NICE)
  • Ability to work independently and meet deadlines.
  • No corrective actions in the past 180 days [Internal Only]

Bonus:
  • Associates degree or higher preferred business administration, finance, or statistics.
  • Proficient in data management - SQL, Python, VBA, Tableau, macros, pivot tables, pivot charts

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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