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Workforce Real Time Analyst Jobs in Texas (NOW HIRING)

Chewy

Real-Time Analyst

Richardson, TX · On-site

Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management ...

Chewy

Real-Time Analyst

Richardson, TX

Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management ...

Blew & Associates, P.A.

Zoning Analyst

Houston, TX

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Jupiter Power LLC

Real-time Trader

Houston, TX · On-site

To support its expanding portfolio, Jupiter Power is seeking a Real Time Trader who will be ... analysis, decision making, and legal & regulatory compliance * High comfort level with fast-moving ...

Jupiter Power

Real-time Trader

Houston, TX · On-site

To support its expanding portfolio, Jupiter Power is seeking a Real Time Trader who will be ... analysis, decision making, and legal & regulatory compliance * High comfort level with fast-moving ...

Propetroservices

Real Time Engineer

Houston, TX · On-site

Utilize data acquisition platforms to analyze equipment health and detect anomalies to improve ... Provide real-time troubleshooting support to field personnel to maintain equipment availability.

Jupiter Power LLC

Real-time Trader

Houston, TX · Hybrid

Regular duties include (i) asset optimization and dispatch in the Real Time market for Energy and ... analysis, decision making, and legal & regulatory compliance * High comfort level with fast-moving ...

Jupiter Power

Real-time Trader

Houston, TX · On-site

Regular duties include (i) asset optimization and dispatch in the Real Time market for Energy and ... analysis, decision making, and legal & regulatory compliance * High comfort level with fast-moving ...

Propetroservices

Senior Real Time Engineer

Houston, TX · On-site

$99K - $137K/yr

Analyze real-time and historical data using monitoring/visualization platforms to assess equipment health, detect anomalies, and reduce downtime. * Serve as the senior technical escalation resource ...

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Scheduling optimization * Real-time queue management * Advanced Excel * Power BI or Tableau ... Strong analytical skills * Leadership experience * Call center experience * Bachelor's degree or ...

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All JobsWorkforce Real Time Analyst JobsWorkforce Real Time Analyst Jobs in Texas

Workforce Real Time Analyst information

See Texas salary details

$33.1K

$97K

$149.1K

How much do workforce real time analyst jobs pay per year?

As of Aug 8, 2026, the average yearly pay for workforce real time analyst in Texas is $96,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $119,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce real time analyst?

To thrive as a Workforce Real Time Analyst, you need strong analytical skills, knowledge of workforce management principles, and experience with call center operations, typically supported by a relevant degree or equivalent experience. Proficiency with workforce management software (such as NICE, Verint, or Genesys), Excel, and real-time monitoring tools is essential. Attention to detail, problem-solving abilities, and clear communication are crucial soft skills for quickly responding to changing demands and collaborating with various teams. These skills ensure efficient staffing, optimal service levels, and effective issue resolution in dynamic contact center environments.

How does a workforce real time analyst typically collaborate with operations and management teams to address staffing issues?

A Workforce Real Time Analyst works closely with operations and management teams to ensure optimal staffing levels throughout the day. They monitor real-time call volumes, agent availability, and service levels, communicating any discrepancies or unexpected trends directly to supervisors and managers. By providing timely updates and recommendations, Real Time Analysts help the team make quick decisions, such as reallocating staff or authorizing overtime, to maintain smooth operations and meet performance targets.

What is the difference between Workforce Real Time Analyst vs Workforce Scheduler?

AspectWorkforce Real Time AnalystWorkforce Scheduler
Primary FocusMonitoring and adjusting staffing in real-time to meet demandPlanning and creating staff schedules in advance
Skills & CertificationsAnalytical skills, real-time data tools, communicationScheduling software proficiency, planning skills
Work EnvironmentContact centers, customer service operationsContact centers, call centers

While both roles support workforce management, the Workforce Real Time Analyst focuses on real-time adjustments to staffing based on current demand, whereas the Workforce Scheduler plans schedules ahead of time. Both roles require analytical skills and familiarity with workforce management tools, but their daily tasks and focus areas differ significantly.

What is a workforce real time analyst?

Workforce Real Time Analysts are professionals who monitor and manage workforce activities in real time, typically within contact centers or customer service environments. Their main responsibility is to ensure that staffing levels meet the current demand by tracking call volumes, employee schedules, and service levels throughout the day. They make immediate adjustments such as reallocating staff, approving overtime, or managing breaks to maintain optimal performance and customer satisfaction. This role is crucial for minimizing wait times, maximizing efficiency, and achieving service-level agreements.
What are popular job titles related to Workforce Real Time Analyst jobs in Texas? For Workforce Real Time Analyst jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Workforce Real Time Analyst jobs in Texas look for? The top searched job categories for Workforce Real Time Analyst jobs in Texas are:
What cities in Texas are hiring for Workforce Real Time Analyst jobs? Cities in Texas with the most Workforce Real Time Analyst job openings:
Workforce Real Time Analyst jobs near you
Infographic showing various Workforce Real Time Analyst job openings in Texas as of August 2026, with employment types broken down into 74% Full Time, 22% Part Time, and 4% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $96,961 per year, or $46.6 per hour.

Real-Time Analyst

Chewy

Richardson, TX • On-site

Full-time

Posted 12 days ago

Chewy rating

6.9

Company rating: 6.9 out of 10

Based on 226 frontline employees who took The Breakroom Quiz

9th of 39 rated national retailers

Job description

Job Description:
Workforce Specialist 2 (RTA2)
Our Opportunity:
As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management, agent utilization management, reporting, and analytics leveraging understanding of contact center operations and workforce management principles. You will provide leadership teams with timely, accurate reports on intraday performance and impacts to maximize the ability for customer service to achieve their business objectives.
What you'll do:
  • Continuously analyzes business activities in real-time re-forecasting to execute countermeasures to maximize balance of service levels and occupancy.
  • Make necessary adjustments in staffing plans and coordinates with operations teams to achieve service level goals and business objectives.
  • Deliver bridges, synopsis, insights, and plans of action for forecasting and planning and operational activities intraday and post-mortem to support continuous improvement of Customer Service performance results.
  • Oversee and manages real time response to events such as technical outages, application failures, unanticipated facilities closures (safety related), and escalates to appropriate internal and external teams when needed.
  • Monitor and process real-time requests and adherence, including generation of real-time absenteeism, NCNS, appropriate notification and occurrence reporting.
  • Collaborates with Operations and WFM teammates to identify areas of innovation and continuous improvement opportunities in forecasting, planning and executions of customer service activities.
  • Engage in Chewtopian level communications with agents and operations when monitoring/addressing agent behaviors in a consistent and supportive engagement.
  • Creates a positive work environment that fosters successful customer service team performance. Display empathy, patience and understanding while providing accurate guidance to agents and teammates.
  • Be an ambassador of the spirit and intent of the Chewy Operating Principles
  • Commit to learning and developing yourself to better Chewy as a whole!
  • Expand knowledge to execute solid tactical Real Time Management understanding & application
  • Support any assignments as needed.

What you'll need:
  • 2+ years call center Workforce Management experience in contact centers or equivalent experience
  • Solid understanding and competency of real time management of a contact center including managing agent availability, forecast v. actual for volume, handle time and capacity to deliver balanced business targeted SLAs and Occupancies
  • Uses solid understanding of key business indicators such as response time, efficiency and optimization metrics and productivity to make best decision in the moment without additional supervisory review
  • Understanding of prescriptive and descriptive analysis, predictive analysis, fundamentals of statistics, forecasting and data architecture
  • Confident making decisions in ambiguous situations without specific direction on how to reach a solution based on changing contact center performance conditions.
  • Good written and verbal communications to be able to work with all levels of the Customer Service Organization clearly concisely from agent to Senior Leadership.
  • Proficient in Microsoft Office Suite, including manipulating data, creating reports, visualizations, and presentations from scratch.
  • Flexibility to participate in a schedule required to support a 24x7 contact center (open schedule availability for 1st, 2nd or 3rd shift).
  • 1 year+ Experience with Workforce Management (back office functionality) platform is recommended (e.g. Kronos, Verint or NICE)
  • Ability to work independently and meet deadlines.
  • No corrective actions in the past 180 days [Internal Only]

Bonus:
  • Associates degree or higher preferred business administration, finance, or statistics.
  • Proficient in data management - SQL, Python, VBA, Tableau, macros, pivot tables, pivot charts

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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