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Workforce Real Time Analyst Jobs in Texas (NOW HIRING)

Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please ... Real time interaction with client for reciprocal communication imperative to maintain operations at ...

New

Implement monitoring mechanisms to track cloud & AI costs in real time and proactively address ... financial analysis, preferably in a technology or cloud computing environment. • Proven ...

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

To support its expanding portfolio, Jupiter Power is seeking a Real Time Trader who will be ... analysis, decision making, and legal & regulatory compliance * High comfort level with fast-moving ...

To support its expanding portfolio, Jupiter Power is seeking a Real Time Trader who will be ... analysis, decision making, and legal & regulatory compliance * High comfort level with fast-moving ...

Utilize data acquisition platforms to analyze equipment health and detect anomalies to improve ... Provide real-time troubleshooting support to field personnel to maintain equipment availability.

Regular duties include (i) asset optimization and dispatch in the Real Time market for Energy and ... analysis, decision making, and legal & regulatory compliance * High comfort level with fast-moving ...

Regular duties include (i) asset optimization and dispatch in the Real Time market for Energy and ... analysis, decision making, and legal & regulatory compliance * High comfort level with fast-moving ...

Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please ... Real time interaction with client for reciprocal communication imperative to maintain operations at ...

New

Proficient knowledge and application of workforce management tools & data analysis tools ... Real-time management experience in a centralized call center environment. * Experience working in a ...

New

Workforce Management Analyst II

Plano, TX · On-site +1

$54K - $94K/yr

Proficient knowledge and application of workforce management tools & data analysis tools ... Real-time management experience in a centralized call center environment. * Experience working in a ...

New

Real time monitoring of all Intra Day performance models ensuring actual staff is aligned with predetermined forecasts and schedules provided by the Workforce Analyst. * In collaboration with WFM ...

Scheduling optimization * Real-time queue management * Advanced Excel * Power BI or Tableau ... Strong analytical skills * Leadership experience * Call center experience * Bachelor's degree or ...

... Real Time Operator on Processing Line 1. Leprino Foods broke ground on the $1 billion facility in ... Strong analytical detail orientation and written communication skills are needed. * Exceptional ...

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Workforce Real Time Analyst information

See Texas salary details

$33.1K

$97K

$149.1K

How much do workforce real time analyst jobs pay per year?

As of Jul 19, 2026, the average yearly pay for workforce real time analyst in Texas is $96,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $119,700.00 per year, depending on experience, location, and employer.

How much is the salary of a real-time analyst?

The salary of a Workforce Real Time Analyst typically ranges from $45,000 to $70,000 annually, depending on experience, location, and the size of the organization. Entry-level analysts may earn closer to the lower end, while experienced professionals with skills in workforce management tools can earn higher salaries.

What is a workforce management real-time analyst?

A workforce management real-time analyst monitors and adjusts staffing levels throughout the workday to ensure optimal coverage and service levels. They use tools like workforce management software and data analysis to respond quickly to call volume fluctuations and operational needs, often working in fast-paced environments with a focus on efficiency and accuracy.

What are the key skills and qualifications needed to thrive as a Workforce Real Time Analyst, and why are they important?

To thrive as a Workforce Real Time Analyst, you need strong analytical skills, knowledge of workforce management principles, and experience with call center operations, typically supported by a relevant degree or equivalent experience. Proficiency with workforce management software (such as NICE, Verint, or Genesys), Excel, and real-time monitoring tools is essential. Attention to detail, problem-solving abilities, and clear communication are crucial soft skills for quickly responding to changing demands and collaborating with various teams. These skills ensure efficient staffing, optimal service levels, and effective issue resolution in dynamic contact center environments.

How to become a WFM analyst?

To become a Workforce Real Time Analyst, candidates typically need a bachelor's degree in business, operations, or a related field, along with strong analytical and communication skills. Experience with workforce management software, such as NICE or Verint, and knowledge of scheduling, forecasting, and data analysis are also important. Certifications in workforce management or data analysis can enhance job prospects.

How does a Workforce Real Time Analyst typically collaborate with operations and management teams to address staffing issues?

A Workforce Real Time Analyst works closely with operations and management teams to ensure optimal staffing levels throughout the day. They monitor real-time call volumes, agent availability, and service levels, communicating any discrepancies or unexpected trends directly to supervisors and managers. By providing timely updates and recommendations, Real Time Analysts help the team make quick decisions, such as reallocating staff or authorizing overtime, to maintain smooth operations and meet performance targets.

What is the difference between Workforce Real Time Analyst vs Workforce Scheduler?

AspectWorkforce Real Time AnalystWorkforce Scheduler
Primary FocusMonitoring and adjusting staffing in real-time to meet demandPlanning and creating staff schedules in advance
Skills & CertificationsAnalytical skills, real-time data tools, communicationScheduling software proficiency, planning skills
Work EnvironmentContact centers, customer service operationsContact centers, call centers

While both roles support workforce management, the Workforce Real Time Analyst focuses on real-time adjustments to staffing based on current demand, whereas the Workforce Scheduler plans schedules ahead of time. Both roles require analytical skills and familiarity with workforce management tools, but their daily tasks and focus areas differ significantly.

Is a WFM analyst a good career?

A Workforce Real Time Analyst is a valuable role in organizations that manage large customer service or call center operations, focusing on real-time staffing and performance monitoring. It offers opportunities for skill development in data analysis, scheduling, and workforce management tools, with a typical schedule aligned to business hours. The career can lead to advancement into management or specialized analytics roles, depending on experience and additional certifications.

What are Workforce Real Time Analysts?

Workforce Real Time Analysts are professionals who monitor and manage workforce activities in real time, typically within contact centers or customer service environments. Their main responsibility is to ensure that staffing levels meet the current demand by tracking call volumes, employee schedules, and service levels throughout the day. They make immediate adjustments such as reallocating staff, approving overtime, or managing breaks to maintain optimal performance and customer satisfaction. This role is crucial for minimizing wait times, maximizing efficiency, and achieving service-level agreements.
What are popular job titles related to Workforce Real Time Analyst jobs in Texas? For Workforce Real Time Analyst jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Workforce Real Time Analyst jobs in Texas look for? The top searched job categories for Workforce Real Time Analyst jobs in Texas are:
What cities in Texas are hiring for Workforce Real Time Analyst jobs? Cities in Texas with the most Workforce Real Time Analyst job openings:
Infographic showing various Workforce Real Time Analyst job openings in Texas as of July 2026, with employment types broken down into 1% Internship, 86% Full Time, 7% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $96,961 per year, or $46.6 per hour.
Real Time Analyst

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New


Job description

Category : Workforce Management

Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. 

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families. 

Equal Opportunity Employer 

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here.  Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Purpose 

Responsible for day to day management of service level, site efficiency/occupancy and agents to ensure adherence to schedule and compliance within established parameters during real time situations. This will require constant communication with Supervisors, Operations Managers and Support Center personnel. Real time interaction with client for reciprocal communication imperative to maintain operations at peak performance. 

This position is 100% onsite in Brownsville, TX. Work at home is not available for this position. 

Your Responsibilities 

Monitor established thresholds for schedule adherence, online states, off phone events (break and pre-approved AUX modes), agent states that are not pre-approved must be limited (ACW, long calls, Aux modes) 

  • Communicate with operations management for prompt resolution of issues identified in duties above
  • Partner with operations in recruitment of overtime/VTO to assist with managing day to day staffing levels
  • Generate inclusive alerts for any type of situations that could disturb service level or efficiency (i.e., technical issues causing idle time and/or a higher than forecasted increase in call volume and excessive general use of Aux, ACW and/or agent population shrink)
  • Report as required by client and internal leadership (i.e., switch and performance reporting, attendance and adherence reporting, documentation of outages and staffing impacts resulting from these and any other ad hoc reporting that may be required)
  • Information exchange with client and all their vendors in a virtual call center environment
  • Thrive as a team player in a fast paced, high energy, change oriented environment
  • Other duties as assigned by supervisor or other management
  • Ensure all TP policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper TP Management immediately

Qualifications 

90 days in current position (internal applicants) 

  • 6 months of Call Center Operations or Workforce experience a must
  • Must have solid customer service skills
  • Must have solid verbal and written communications skills
  • Must be flexible with ability to work any schedule base on business needs
  • Must have proficiency in ability to use email, extended email functions, word processing and advanced spreadsheets in Excel format
  • Must pass mandatory background checks which may include pre-screenings, illegal drug tests, and credit checks

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.