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Workforce Real Time Analyst Jobs in Texas (NOW HIRING)

Monitor real-time staffing levels and adjust to meet SLAs, uptime requirements, and incident response needs. * Lead workforce analytics including headcount modeling, productivity metrics, utilization ...

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Workforce Real Time Analyst information

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$33.1K

$97K

$149.1K

How much do workforce real time analyst jobs pay per year?

As of Aug 8, 2026, the average yearly pay for workforce real time analyst in Texas is $96,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $119,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce real time analyst?

To thrive as a Workforce Real Time Analyst, you need strong analytical skills, knowledge of workforce management principles, and experience with call center operations, typically supported by a relevant degree or equivalent experience. Proficiency with workforce management software (such as NICE, Verint, or Genesys), Excel, and real-time monitoring tools is essential. Attention to detail, problem-solving abilities, and clear communication are crucial soft skills for quickly responding to changing demands and collaborating with various teams. These skills ensure efficient staffing, optimal service levels, and effective issue resolution in dynamic contact center environments.

How does a workforce real time analyst typically collaborate with operations and management teams to address staffing issues?

A Workforce Real Time Analyst works closely with operations and management teams to ensure optimal staffing levels throughout the day. They monitor real-time call volumes, agent availability, and service levels, communicating any discrepancies or unexpected trends directly to supervisors and managers. By providing timely updates and recommendations, Real Time Analysts help the team make quick decisions, such as reallocating staff or authorizing overtime, to maintain smooth operations and meet performance targets.

What is the difference between Workforce Real Time Analyst vs Workforce Scheduler?

AspectWorkforce Real Time AnalystWorkforce Scheduler
Primary FocusMonitoring and adjusting staffing in real-time to meet demandPlanning and creating staff schedules in advance
Skills & CertificationsAnalytical skills, real-time data tools, communicationScheduling software proficiency, planning skills
Work EnvironmentContact centers, customer service operationsContact centers, call centers

While both roles support workforce management, the Workforce Real Time Analyst focuses on real-time adjustments to staffing based on current demand, whereas the Workforce Scheduler plans schedules ahead of time. Both roles require analytical skills and familiarity with workforce management tools, but their daily tasks and focus areas differ significantly.

What is a workforce real time analyst?

Workforce Real Time Analysts are professionals who monitor and manage workforce activities in real time, typically within contact centers or customer service environments. Their main responsibility is to ensure that staffing levels meet the current demand by tracking call volumes, employee schedules, and service levels throughout the day. They make immediate adjustments such as reallocating staff, approving overtime, or managing breaks to maintain optimal performance and customer satisfaction. This role is crucial for minimizing wait times, maximizing efficiency, and achieving service-level agreements.
What are popular job titles related to Workforce Real Time Analyst jobs in Texas? For Workforce Real Time Analyst jobs in Texas, the most frequently searched job titles are:
What cities in Texas are hiring for Workforce Real Time Analyst jobs? Cities in Texas with the most Workforce Real Time Analyst job openings:
Infographic showing various Workforce Real Time Analyst job openings in Texas as of August 2026, with employment types broken down into 74% Full Time, 22% Part Time, and 4% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $96,961 per year, or $46.6 per hour.

Sr. Generation Dispatcher, Real Time Desk

Alpha Generation

Katy, TX

Full-time

Posted 28 days ago


Job description

Sr. Generation Dispatcher, Real Time DeskHouston, TX
Company Information:

Alpha Generation manages and operates power generation facilities that are well positioned to provide reliable, secure, safe, and sustainable power to meet increasing demand for electricity. Our diverse portfolio of assets is owned by ArcLight Capital Partners, a leading middle-market, value-added infrastructure investment firm that owns assets across the power, renewables, strategic gas, battery storage, and transformative infrastructure sectors. ArcLight has invested over $28 billion in equity capital across 125 transactions totaling approximately $80 billion in enterprise value.

ArcLight has assembled a best-in-class leadership team at AlphaGen to manage over 14,000 megawatts of power infrastructure across four RTO markets (PJM, NYISO, ISONE, and CAISO). This highly experienced senior management team has a proven track record of strategic, operational, and commercial success and is focused on value creation while managing risk.

AlphaGen oversees one of the largest domestic, independent power portfolios, with nearly $2 billion in annual revenue.


Position Overview:

Reporting to the Head of Real Time Desk, the Senior Generation Dispatcher, PJM is responsible for overseeing the real-time dispatch of AlphaGen’s generation assets within the PJM Interconnection. The Sr. Generation Dispatcher coordinates with internal stakeholders, PJM system operators, plant personnel, and transmission providers to balance AlphaGen’s generation resources with load requirements, maintaining system reliability, ensuring full regulatory compliance, and optimizing generation performance that is consistent with all PJM Interconnection market rules, and NERC standards. The Sr. Generation Dispatcher will partner effectively with PJM system operators, cross-functional AlphaGen teams, and plant operations supporting AlphaGen’s delivery safe, reliable, economical delivery of energy.

Role and Key Responsibilities:
  • Monitor and dispatch AlphaGen’s real-time generation assets—including thermal, peaking units, and renewables —to meet system demand and market commitments efficiently.
  • Ensure alignment with PJM dispatch instructions and market schedules.
  • Execute dispatch instructions based on real-time system conditions, economic optimization strategies, and within compliance of regulatory constraints.
  • Address PJM directives, responding as appropriate to PJM directives in a manner that is consistent with market requirements, conditions, and operational guidelines.
  • Coordinate closely with plant operators, cross functional teams within AlphaGen, PJM operators, and transmission service providers to facilitate reliable generation operations.
  • Promptly and effectively address system events, alarms, and other occurrences by initiating appropriate corrective measures that are consistent with operational guidelines.
  • Perpetuate real-time awareness of AlphaGen’s PJM asset availability, fuel limitations or other constraints, environmental prohibitors, performance deviations, and transmission congestion issues in real-time operational systems.
  • Communicate changes in generation availability, fuel constraints, or market conditions to relevant internal stakeholders.
  • Keep an accurate log of dispatch activities, asset performance data, and communication from PJM consistent with compliance requirements and AlphaGen protocols.
  • Assist in the implementation of demand response or system reductions as required.
  • Ensure continuous compliance with all applicable regulatory standards, including NERC reliability standards and ISO/RTO market rules.
  • Take active participation in post-event analysis, operational reviews, and continuous improvement initiatives.
  • Must be able to work a rotating shift schedule to ensure operational coverage 24/7.

Professional Requirements:

  • Bachelor’s degree in electrical engineering, Energy Systems, Power Plant Technology, or a related technical discipline is preferred. Relevant experience in lieu of degree will be strongly considered.
  • Minimum of 10 years of experience in generation dispatch, or PJM market operations.
  • Strong knowledge of power generation principles, grid operations, and real-time system balancing.
  • Proficiency with SCADA, EMS, and dispatch software platforms.
  • Familiarity with PJM dispatch protocols, LMP pricing, and operational compliance standards.
  • Superior analytical, problem-solving, and other skills that drive excellent situational awareness.
  • Possesses the demeanor to make sound decisions while potentially under pressure in a real-time operations setting.
  • Effective verbal and written communication skills.
  • Availability to work rotating shifts, including nights, weekends, holidays, and emergency call-ins.
  • NERC System Operator Certification (or ability to obtain within a defined period) may be required based on jurisdiction.
  • Must be PJM Generation certified or willing to attain this specific certification within 1 year.

AlphaGen is an equal opportunity employer.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable.