Process Analyst
San Antonio, TX · Remote
Process Analyst REMOTE WORK Contract Length: 4+ Months Job ref# 247318 We are seeking a detail-oriented Process Analyst to support complaint intake, triage, and process improvement activities. This ...
San Antonio, TX · Remote
Process Analyst REMOTE WORK Contract Length: 4+ Months Job ref# 247318 We are seeking a detail-oriented Process Analyst to support complaint intake, triage, and process improvement activities. This ...
San Antonio, TX · Remote
Process Analyst REMOTE WORK Contract Length: 4+ Months Job ref# 247318 We are seeking a detail-oriented Process Analyst to support complaint intake, triage, and process improvement activities. This ...
Dallas, TX · On-site
Role: Process Analyst, Location: Dallas, TX Duration: Long Term. Job Summary: Lead projects that focus on implementing industry best practices in end to end processes including opportunity ...
Dallas, TX · On-site
Role: Process Analyst, Location: Dallas, TX Duration: Long Term. Job Summary: Lead projects that focus on implementing industry best practices in end to end processes including opportunity ...
Dallas, TX · On-site
We are actively seeking Global Process Analyst Role for one of our direct client. Role: Global Process Analyst Location :- Dallas,TX (Remote) Duration: Long term * 6 - 8 Year of overall experience in ...
Dallas, TX · On-site
We are actively seeking Global Process Analyst Role for one of our direct client. Role: Global Process Analyst Location :- Dallas,TX (Remote) Duration: Long term * 6 - 8 Year of overall experience in ...
Houston, TX · On-site
Sr. Process Analyst - Consultant The Sr. Process Analyst is responsible for leading or beingpart of a cross-functional team that is focused on analyzing,understanding, documenting, and improving ...
Houston, TX · On-site
Sr. Process Analyst - Consultant The Sr. Process Analyst is responsible for leading or beingpart of a cross-functional team that is focused on analyzing,understanding, documenting, and improving ...
Houston, TX · On-site
Sr. Process Analyst - Consultant The Sr. Process Analyst is responsible for leading or being part of a cross-functional team that is focused on analyzing, understanding, documenting, and improving ...
Houston, TX · On-site
Sr. Process Analyst - Consultant The Sr. Process Analyst is responsible for leading or being part of a cross-functional team that is focused on analyzing, understanding, documenting, and improving ...
Dallas, TX · On-site
Global Process Analyst Location: Dallas,TX Duties: To draft/review operational policies relating to team/department, and apply best practices such as ITSM/ITIL concepts in the policies. To analyze ...
Dallas, TX · On-site
Global Process Analyst Location: Dallas,TX Duties: To draft/review operational policies relating to team/department, and apply best practices such as ITSM/ITIL concepts in the policies. To analyze ...
Houston, TX · On-site
$58K - $78K/yr
Business Process Analyst Duration: 9 months Location: Houston TX (onsite) * Document business processes, including process mapping, business rules, training materials, and other relevant ...
Quick apply
Houston, TX · On-site
$58K - $78K/yr
Business Process Analyst Duration: 9 months Location: Houston TX (onsite) * Document business processes, including process mapping, business rules, training materials, and other relevant ...
Austin, TX · On-site
$60K - $81K/yr
Years of experience Required/Preferred Experience Required Enterprise business analysis and process improvement Required Current-state and future-state process analysis and documentation Required ...
Quick apply
Austin, TX · On-site
$60K - $81K/yr
Years of experience Required/Preferred Experience Required Enterprise business analysis and process improvement Required Current-state and future-state process analysis and documentation Required ...
Dallas, TX · On-site
Global Process Analyst Location:Dallas,TX Duties: To draft/review operational policies relating to team/department, and apply best practices such as ITSM/ITIL concepts in the policies. To analyze and ...
Dallas, TX · On-site
Global Process Analyst Location:Dallas,TX Duties: To draft/review operational policies relating to team/department, and apply best practices such as ITSM/ITIL concepts in the policies. To analyze and ...
Plano, TX · On-site
This role is responsible for working closely with teammates in EIT as well as model and process ... Job expectations include documenting and analyzing modeling and testing requirements, sourcing and ...
Plano, TX · On-site
This role is responsible for working closely with teammates in EIT as well as model and process ... Job expectations include documenting and analyzing modeling and testing requirements, sourcing and ...
Dallas, TX · On-site
To analyze and identify any gaps in operational processes Convene and facilitate governance forums (weekly for operational governance) and (monthly for tactical governance), maintain a consolidated ...
Dallas, TX · On-site
To analyze and identify any gaps in operational processes Convene and facilitate governance forums (weekly for operational governance) and (monthly for tactical governance), maintain a consolidated ...
San Antonio, TX · On-site
$75K - $80K/yr
The Business Process Analyst supports program leadership by tracking performance metrics, monitoring deliverables, managing reporting requirements, and ensuring alignment with USDA contractual ...
San Antonio, TX · On-site
$75K - $80K/yr
The Business Process Analyst supports program leadership by tracking performance metrics, monitoring deliverables, managing reporting requirements, and ensuring alignment with USDA contractual ...
Plano, TX · On-site
$65K - $87K/yr
Job expectations include documenting and analyzing modeling and testing requirements, souring and ... Process Design * Test Development * Programming Languages * Software Engineering * Problem-solving
Plano, TX · On-site
$65K - $87K/yr
Job expectations include documenting and analyzing modeling and testing requirements, souring and ... Process Design * Test Development * Programming Languages * Software Engineering * Problem-solving
San Antonio, TX · On-site
$51K - $69K/yr
As a Business Process Analyst , you will develop and maintain a thorough understanding of business unit/functional group business processes, the information/data required and generated by these ...
San Antonio, TX · On-site
$51K - $69K/yr
As a Business Process Analyst , you will develop and maintain a thorough understanding of business unit/functional group business processes, the information/data required and generated by these ...
Plano, TX · On-site
$65K - $87K/yr
This role is responsible for working closely with teammates in EIT as well as model and process ... Job expectations include documenting and analyzing modeling and testing requirements, sourcing and ...
Plano, TX · On-site
$65K - $87K/yr
This role is responsible for working closely with teammates in EIT as well as model and process ... Job expectations include documenting and analyzing modeling and testing requirements, sourcing and ...
Fort Worth, TX · On-site
$65K - $87K/yr
Job expectations include documenting and analyzing modeling and testing requirements, souring and ... Process Design * Test Development * Programming Languages * Software Engineering * Problem-solving
Fort Worth, TX · On-site
$65K - $87K/yr
Job expectations include documenting and analyzing modeling and testing requirements, souring and ... Process Design * Test Development * Programming Languages * Software Engineering * Problem-solving
San Antonio, TX · On-site
$51K - $69K/yr
As a Business Process Analyst , you will develop and maintain a thorough understanding of business unit/functional group business processes, the information/data required and generated by these ...
San Antonio, TX · On-site
$51K - $69K/yr
As a Business Process Analyst , you will develop and maintain a thorough understanding of business unit/functional group business processes, the information/data required and generated by these ...
$58K - $78K/yr
David Weekley Homes is seeking a Business Process Analyst. Are you that person who asks a lot of questions and always wants to understand how and why? This might be the perfect job for you! This ...
$58K - $78K/yr
David Weekley Homes is seeking a Business Process Analyst. Are you that person who asks a lot of questions and always wants to understand how and why? This might be the perfect job for you! This ...
$58K - $78K/yr
David Weekley Homes is seeking a Business Process Analyst. Are you that person who asks a lot of questions and always wants to understand how and why? This might be the perfect job for you! This ...
Quick apply
$58K - $78K/yr
David Weekley Homes is seeking a Business Process Analyst. Are you that person who asks a lot of questions and always wants to understand how and why? This might be the perfect job for you! This ...
Houston, TX · On-site
$58K - $78K/yr
Research, document, and analyze business processes across the company * Use data-driven approach to identify trends and recommend improvements to business processes * Work with Team Members across ...
Houston, TX · On-site
$58K - $78K/yr
Research, document, and analyze business processes across the company * Use data-driven approach to identify trends and recommend improvements to business processes * Work with Team Members across ...
$12.77 - $18.06
10% of jobs
$18.06 - $23.35
7% of jobs
$25.69 is the 25th percentile. Wages below this are outliers.
$23.35 - $28.65
18% of jobs
The median wage is $32.55 / hr.
$28.65 - $33.94
20% of jobs
$33.94 - $39.23
16% of jobs
$40.56 is the 75th percentile. Wages above this are outliers.
$39.23 - $44.53
15% of jobs
$44.53 - $49.82
9% of jobs
$49.82 - $55.11
2% of jobs
$55.11 - $60.41
2% of jobs
$60.41 - $65.70
1% of jobs
$65.70 - $70.99
0% of jobs
$12
$36
$70

Job Description STRATEGIC STAFFING SOLUTIONS HAS AN OPENING. This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position.
Visa Sponsorship is Available. The details are below. "Beware of scams.
S3 never asks for money during its onboarding process." Job Title: Process Analyst REMOTE WORK Contract Length: 4+ Months Job ref# 247318 We are seeking a detail-oriented Process Analyst to support complaint intake, triage, and process improvement activities. This role is responsible for reviewing customer complaint submissions, ensuring accurate documentation, categorization, and routing, while maintaining compliance with internal procedures and regulatory requirements. The ideal candidate has strong analytical skills, excellent communication abilities, and experience working in a regulated financial services environment
This individual will help improve operational efficiency by identifying process gaps, supporting complaint management activities, and ensuring service level expectations are met. Key Responsibilities Perform initial review and triage of customer complaint submissions in accordance with established procedures and service level expectations. Evaluate complaint information to determine appropriate routing based on complaint type, business guidelines, and handling requirements.
Complete complaint acknowledgment activities through outbound calls and/or written communications. Ensure complaint records are complete, accurate, and properly documented within the complaint management system (PEGA). Perform complaint classification activities, including: Complaint categorization Law/Rule/Regulation (LRR) tagging Severity assessments Other intake-related documentation requirements Identify missing or incomplete information and obtain necessary clarification before routing complaints.
Communicate professionally with customers, internal business partners, and other stakeholders regarding complaint intake activities. Maintain knowledge of organizational policies, complaint handling procedures, and applicable regulatory requirements. Manage workload effectively to ensure complaints are reviewed, acknowledged, categorized, and assigned within established service level agreements.
Identify trends, process gaps, and operational improvement opportunities, escalating observations to leadership when appropriate. Analyze business processes and data to support operational improvements and future planning initiatives. Translate complex information into clear, actionable reporting for business stakeholders.
Required Qualifications Experience in complaint intake, complaint management, or operational process analysis. Banking or financial services industry experience is required. Strong analytical and problem-solving skills.
Ability to review, interpret, and categorize complex information accurately. Excellent written and verbal communication skills. Strong organizational skills with the ability to prioritize multiple tasks in a deadline-driven environment.
Experience documenting and maintaining accurate business records. Ability to identify process improvements and operational efficiencies. Preferred Experience Experience using PEGA complaint management systems.
Knowledge of complaint handling regulations and compliance requirements. Experience working within regulated financial services organizations. Experience performing business process analysis or workflow improvement initiatives.
Desired Skills Business Process Analysis Complaint Intake & Triage Financial Services / Banking PEGA Data Analysis Regulatory Compliance Risk Awareness Process Improvement Critical Thinking Customer Communication Documentation & Reporting Time Management Work Arrangement Remote Contract Position Standard 8-hour workday
Sourced by ZipRecruiter
201 - 500 Employees
Sparta, NJ, US
2008