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Analyst - Cloud FinOps

Austin, TX · On-site

Implement monitoring mechanisms to track cloud & AI costs in real time and proactively address ... financial analysis, preferably in a technology or cloud computing environment. • Proven ...

Blew & Associates, P.A.

Zoning Analyst

Baltimore, MD · On-site +1

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Seattle, WA

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Denver, CO · On-site

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Chicago, IL · On-site +1

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Richmond, VA · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Miami, FL

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Charlotte, NC · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Chicago, IL · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Richmond, VA · On-site

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Orlando, FL · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Baltimore, MD · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

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How much do real time analyst jobs pay per year?

As of May 31, 2026, the average yearly pay for real time analyst in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What Is a Real Time Analyst?

A real time analyst is responsible for monitoring call center agents to evaluate their performance and ensure excellent customer service. Their job duties include using real-time call monitoring software, listening into calls or reviewing call transcripts that are generated in real time, and intervening when necessary to avoid escalation of a difficult or unprofessional call situation. A real time analyst works closely with call center agents and managers to identify and address call center problems as they occur.

What are the key skills and qualifications needed to thrive as a Real Time Analyst, and why are they important?

To thrive as a Real Time Analyst, you need strong analytical skills, attention to detail, and a background in workforce management or a related field, often supported by a relevant degree or experience. Proficiency with workforce management software (such as NICE IEX, Verint, or Genesys), Excel, and real-time reporting tools is typically required. Excellent communication, problem-solving, and the ability to stay calm under pressure are crucial soft skills for this role. These skills ensure accurate monitoring and swift decision-making to optimize staffing levels and maintain service level agreements in dynamic business environments.

How does a Real Time Analyst typically collaborate with other teams to ensure efficient workforce management?

A Real Time Analyst works closely with operations, workforce management, and team leaders to monitor call volumes, agent availability, and service levels throughout the day. They communicate real-time updates and recommend adjustments such as break rescheduling or overtime to maintain efficient staffing. Regular interaction with supervisors and reporting teams is key to quickly addressing any issues and ensuring targets are met. This collaborative environment helps maintain smooth operations and high customer satisfaction.

What are Real Time Analysts?

Real Time Analysts (RTAs) are professionals responsible for monitoring, analyzing, and managing workforce schedules and performance in real-time, typically in call centers or customer service environments. Their main goal is to ensure that staffing levels match incoming demand, minimizing wait times and maximizing efficiency. RTAs use specialized software to track key metrics, adjust agent schedules, and communicate with team leaders to resolve any issues as they arise. By responding quickly to changes in call volume or staffing, they help maintain service level agreements and overall customer satisfaction.

What is the difference between Real Time Analyst vs Workforce Analyst?

AspectReal Time AnalystWorkforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications like Workforce Management (WFM) are commonSimilar credentials; often holds degrees in business, analytics, or operations management; WFM certifications are also relevant
Work EnvironmentWorks in call centers or customer service environments, monitoring real-time operationsWorks across various industries, analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageCommonly employed in contact centers, telecommunications, and customer service industriesUsed in multiple sectors including retail, healthcare, and finance for workforce planning

While both roles focus on workforce data, a Real Time Analyst primarily monitors and adjusts staffing in real-time to ensure service levels, whereas a Workforce Analyst analyzes historical data to forecast staffing needs and improve efficiency. The roles often overlap but serve different operational functions within workforce management.

More about Real Time Analyst jobs
What cities are hiring for Real Time Analyst jobs? Cities with the most Real Time Analyst job openings:
What are the most commonly searched types of Real Time Analyst jobs? The most popular types of Real Time Analyst jobs are:
Who are the top companies hiring for Real Time Analyst jobs? The top employers for Real Time Analyst jobs are:
What states have the most Real Time Analyst jobs? States with the most job openings for Real Time Analyst jobs include:
What job categories do people searching Real Time Analyst jobs look for? The top searched job categories for Real Time Analyst jobs are:
What are popular job titles related to Real Time Analyst jobs? For Real Time Analyst jobs, the most frequently searched job titles are:
Real Time Analyst jobs near you
Infographic showing various Real Time Analyst job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 43% In-person, and 57% Remote job distribution, with an average salary of $52,014 per year, or $25 per hour.
Forecasting Analyst III

Forecasting Analyst III

Apidel Technologies

Irwindale, CA

Full-time

Posted 14 days ago

Job description

Day-to-Day Responsibilities/Workload
This role is responsible for building workforce plans that support our daytoday operations.
It includes forecasting, staffing plans, schedule development, and performance analysis, with close partnership across Operations, Systems, and our vendors keep service on track.
This person is expected understand whats happening on the floor, explain why its happening, and recommend clear actions address it.
Required Skills/Attributes
Hands-on WFM experience in a contact center (forecasting + scheduling + performance analysis)
Strong understanding of key call center drivers and metrics:
Forecast inputs (volume, AHT, shrinkage), service level/ASA, abandon rate, occupancy, adherence, backlog
Proven ability turn data in operational recommendations, not just reports
Advanced Excel skills (pivot tables, lookups, nested formulas, Power-Query)
Experience producing staffing plans and explaining tradeoffs (service vs cost)
Comfortable working with ambiguity and changing priorities (weather/events/outages/system issues)
Strong communication skills, able clearly explain performance drivers and provide direct, easytounderstand updates
Strong stakeholder partnership collaborating well with Operations and vendors
High attention detail and follow-through (schedule accuracy, assumptions, documentation)
Desired Skills/Attributes
Experience with WFM platforms such as:
Aspect/Alvera, Genesis WFM, NICE/IEX, Verint, Calabrio, etc.
Experience with multi-site and/or vendor/Operations (and managing different shrinkage patterns)
Experience supporting multi-skill routing and queue/skill strategy
Knowledge of intraday management practices and real-time levers (OT, VTO, reassignments, skill changes)
Familiarity with capacity planning for seasonal peaks and event-driven volatility (outages, billing cycles, weather)
SQL, Power BI/Tableau, or data modeling skills
Experience building standard work, playbooks, governance routines, and reporting automation
Exposure labor rules / union environment (if relevant), timekeeping systems, and policy constraints
Experience coaching/mentoring and driving adoption of WFM best practices
Desired Skills/Attributes
Education Requirement:
Degree preferred; minimum 46 years of direct contact center WFM experience may substitute
Minimum Years of Experience: Five or more years of experience performing resource management and/or business planning.

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About Apidel Technologies

Sourced by ZipRecruiter

We understand that attracting, qualifying, placing, and retaining the best candidates for our clients requires exceptional talent. That’s why our highly skilled and dedicated recruitment team works tirelessly to develop lifelong associations with all candidates and clients. We prioritize helping our employees achieve their career goals while providing effective staffing solutions to our clients and candidates. At Apidel, we believe in simple yet established core values that are ingrained within each member of our team. These values are time and again illustrated in our approach to employees, candidates, and clients. Our unwavering belief that our core values of integrity, client satisfaction, innovation, and intellect distinguish us from our competitors is what drives us forward. We remain focused on improving and sustaining a measurable client satisfaction program that has created an organizational culture where our associates provide world-class service every day.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Plainfield, IL, US

Year founded

2012

View All Apidel Technologies Jobs