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Workforce Management Real Time Analyst Jobs in Ohio

... now or at any time in the future. Build the Future Workforce of Citizens As part of Citizens ... You'll use workforce analytics, scenario modeling, and business insight to influence decisions that ...

... now or at any time in the future. Build the Future Workforce of Citizens As part of Citizens ... You'll use workforce analytics, scenario modeling, and business insight to influence decisions that ...

Showing results 21-40

Workforce Management Real Time Analyst information

See Ohio salary details

$36.6K

$92.8K

$164K

How much do workforce management real time analyst jobs pay per year?

As of Aug 17, 2026, the average yearly pay for workforce management real time analyst in Ohio is $92,765.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $126,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

Is a workforce management real time analyst a good career?

A workforce management real time analyst is a role focused on monitoring and adjusting staffing levels in real time to ensure optimal operational efficiency. It requires strong analytical skills, proficiency with workforce management tools, and the ability to work in fast-paced environments. This career can offer growth opportunities in operations and analytics fields.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are the most commonly searched types of Workforce Management Real Time Analyst jobs in Ohio?

The most popular types of Workforce Management Real Time Analyst jobs in Ohio are:

What are popular job titles related to Workforce Management Real Time Analyst jobs in Ohio?

For Workforce Management Real Time Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Workforce Management Real Time Analyst jobs in Ohio look for?

The top searched job categories for Workforce Management Real Time Analyst jobs in Ohio are:

Infographic showing various Workforce Management Real Time Analyst job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $92,765 per year, or $44.6 per hour.

Senior Product Owner, Workforce Management and Pay Technology

07 CMG Strategy Co., LLC

Columbus, OH • On-site

$116 - $162.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago


Job description

CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Senior Product Owner, Workforce Management & Pay Technology, you will be responsible for driving the vision for transformative employee experiences across our digital landscape, including Workforce Management & Pay Technology. In collaboration with cross-functional teams in Technology, Human Resources, Legal, Operations, and Finance, you will convert complex business needs into scalable digital solutions.

WHAT YOU’LL DO
  • Guide the roadmap for HRIT/Workforce Management & Pay Technology, ensuring alignment with organizational goals.
  • Provide technical subject matter expertise through clear and concise communication of product goals and detailed requirements to the Agile Teams, ensuring requirements are understood and stakeholder value is achieved.
  • Participate in discovery sessions for new features and projects that continually evolve our HR technology landscape while contributing domain knowledge and technical expertise.
  • Own the Technical Product Backlog, leading grooming sessions, and prioritizing features as the Technical Subject Matter Expert (SME) while defining feature priorities.
  • Track deliverable timelines and communicate delivery dates to stakeholders.
  • Take responsibility in assuring a level of quality has been achieved through validation and tests prior and post-production launch verification.
WHAT YOU’LL BRING TO THE TABLEExperience and Expertise
  • High school diploma or general education degree (GED) required.
  • Bachelor's Degree (BA/BS) from 4-year college or university preferred.
  • 5 or more years of experience as a Product Owner or in a similar role.
  • Experience with Workforce Management systems such as UKG required.
  • Experience with Payroll systems such as Workday Payroll preferred.
Product and Technical Skills
  • Proven ability to own a roadmap, backlog, and delivery.
  • Strong product mindset focused on outcomes and user value.
  • Experience working in Agile environments such as Scrum or Kanban.
  • Skilled in writing user stories and managing backlogs.
  • Experience with tools such as JIRA, ServiceNow, or similar.
  • Understanding of integrations, data flows, and enterprise systems.
Leadership and Communication
  • Ability to influence and align partners across business and technology.
  • Clear communicator who can simplify complex topics.
  • Confident in making decisions and driving accountability.
PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $116,000.00–$162,500.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education.

Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com.

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