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Workforce Management Analyst Jobs in Ohio (NOW HIRING)

OhioHealth

Consultant Workforce Management

Columbus, OH · On-site

Optimization & Workforce Strategy Analyze workforce processes and labor trends to identify opportunities for optimization, automation, and efficiency. Partner with Workforce Management leadership to ...

Home Genius Exteriors

Workforce Manager

Streetsboro, OH · On-site

$65K - $80K/yr

Experience with Five9 and/or Workforce Management (WFM) software * Advanced Excel skills with strong analytical abilities * Experience with Power BI, Tableau, or similar reporting platforms preferred

Home Genius Exteriors

Workforce Manager

Streetsboro, OH

$65K - $80K/yr

Experience with Five9 and/or Workforce Management (WFM) software * Advanced Excel skills with strong analytical abilities * Experience with Power BI, Tableau, or similar reporting platforms preferred

Gifthealth Inc

Workforce Scheduling Analyst

Columbus, OH · Remote

$63K - $74K/yr

Position Summary We are seeking a Workforce Scheduling Analyst to oversee the day-to-day schedules ... Oversee and manage daily employee schedules to ensure adequate staffing levels. * Monitor and ...

Home Genius Exteriors

Workforce Manager

Streetsboro, OH · On-site

$65K - $80K/yr

Experience with Five9 and/or Workforce Management (WFM) software * Advanced Excel skills with strong analytical abilities * Experience with Power BI, Tableau, or similar reporting platforms preferred

TeamWork Online

Workforce Scheduler - Part Time

Mason, OH · On-site

$20/hr

Workforce Scheduler $20/hour We are seeking a detail-oriented and analytical Workforce Scheduler to ... Maintain scheduling data within workforce management systems * Partner with department leaders to ...

Six Flags

Workforce Scheduler - Part Time

Mason, OH · On-site

$20/hr

Overview: $20/ hour We are seeking a detail-oriented and analytical Workforce Scheduler to join our ... Maintain scheduling data within workforce management systems * Partner with department leaders to ...

Booz Allen Hamilton

Data Management Analyst

Cleveland, OH · On-site

$61K - $141K/yr

Data Management Analyst The Opportunity: As data analyst, you love diving into data and turning it into meaningful insights. With the abundance of structured and unstructured data, you understand the ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Ohio

Workforce Management Analyst information

See Ohio salary details

$36.6K

$92.8K

$164K

How much do workforce management analyst jobs pay per year?

As of Jul 14, 2026, the average yearly pay for workforce management analyst in Ohio is $92,765.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $126,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is the role of a workforce analyst?

A workforce management analyst is responsible for analyzing staffing levels, scheduling, and productivity to optimize workforce efficiency. They use data analysis tools and forecasting techniques to ensure adequate staffing and improve operational performance.

Is a WFM analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like Excel and workforce management software. It offers opportunities for career growth, analytical skill development, and can lead to roles in operations or management within various industries.

What Is a Workforce Management Analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a Workforce Management Analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a Workforce Management Analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

How to become a WFM analyst?

To become a Workforce Management (WFM) analyst, candidates typically need a bachelor's degree in business, operations, or a related field. Relevant skills include data analysis, proficiency with WFM software, and understanding of scheduling and forecasting. Gaining experience through internships or entry-level roles in operations or analytics can also be beneficial.

What is the salary of WFM analyst in Amazon?

The salary of a Workforce Management (WFM) Analyst at Amazon typically ranges from $50,000 to $80,000 per year, depending on experience, location, and level. Entry-level analysts may earn closer to the lower end, while experienced professionals or those in high-cost areas can earn higher salaries. Compensation often includes benefits such as health insurance and performance bonuses.
More about Workforce Management Analyst jobs
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Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Ohio as of July 2026, with employment types broken down into 90% Full Time, 3% Part Time, and 7% Contract. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $92,765 per year, or $44.6 per hour.
CES Workforce Management Analyst

CES Workforce Management Analyst

UGI Corporation

Brooklyn Heights, OH • On-site

$75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Requisition Number: 29871
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.
Applications for this position will be accepted until 07/31/2026.
Posting
Job Summary:
Ensures the CES centers have accurate staffing plans to meet customer volume needs and ensure an excellent experience. The WFM Analysts proactively coordinates and adjusts staffing to align with contact volumes in a timely manner, achieving service level goals and optimizing resources. The WFM analyst utilizes volume reports to build short- and long-range frontline staffing schedules, identifying and incorporating events/factors that will impact contact volumes. The WFM Analyst has primary responsibility for alerting Center leadership when incoming contacts are not meeting response standards and provides solutions to mitigate the risk.
Key Characteristics:
  • Analytical - Requires the ability to understand the historical and current contact volume activity levels to accurately forecast required staffing and frontline schedules that meet both customer service standards and manage staffing expenses.
  • Accuracy - Requires advanced knowledge of Center staffing and contact volumes. Must reliably produce accurate forecasting and reporting in a timely manner.
  • Communication - Ability to effectively convey information in both written and verbal form, regarding Center activity, staffing, and customer service levels

Duties and Responsibilities:
  • Call Center Forecasting - Responsible for monitoring contact volumes and building statistical databases that leverage historical contact volume, handle time and shrinkage information to create daily and monthly staffing schedules. Adjusts the staffing plans and schedules as needed to optimize customer response and wait times while minimizing staffing expenses.
  • Contact Center Performance Reports - Builds and maintains statistical contact handling reports and other ad hoc reports leveraging various data sources to communicate the various key performance indicators. Analyzes and investigates contact center and frontline performance trends. Presents reports for contact center leadership and support teams that meets high standards of quality and data integrity.
  • Workforce Management of Contact Center Activities - Provides recommendations for the overall planning needed for incoming and outgoing contacts as well as other activities. This includes determining the appropriate times for various activities, overtime recommendations, and vacation calendar availability. Maintains databases and reports concerns with data integrity to leadership timely.
  • Communications - Keeps leadership informed and produces management reports on contact center activity which may include workforce planning, scheduling, service levels, staffing needs, future staff planning, systems issues and unresolved customer complaints. Recognizes and recommends operational improvements.

Knowledge, Skills and Abilities:
  • Must have strong M/S Office (specifically Excel and Access) expertise; SQL and Crystal reporting expertise also preferred.
  • Must have analytical forecasting ability and strong communications skills.
  • Must enjoy working with a large volume of employees at all levels.

Education and Experience Required:
  • Bachelor's degree or equivalent experience in business.
  • Workforce Planning Certification or 4+ years experience in a capacity planning role.
  • Demonstrated experience with a WFM system including real time scheduling/adherence.
  • Experience working in a contact center and/ or multi-skilled environment.

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
The pay for this position ranges from $75,000.00 to $75,000.00 , depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position.
This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
UGI logo

About UGI

Sourced by ZipRecruiter

UGI Corporation, headquartered in King of Prussia, PA, US, is a diversified utility service company engaged in the distribution and marketing of energy products and services on an international scale. Founded in 1882, the corporation operates through its various subsidiaries in the domestic and international markets. Its repertoire of products and services includes natural gas, liquid fuels, and electricity. The company has fundamentally positioned itself as a leader in the energy industry with a commitment to safety, reliability, and exceptional service. UGI's mission revolves around leading the way in delivering reliable, safe, and efficient energy solutions for customers.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

King of Prussia, PA, US

Year founded

1882

Social media

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