Job Title: Workforce Manager, Light Industrial Department: Client Delivery Location: Hampton Roads, VA Reports to: Area Manager Classification: Exempt, Full-Time The Workforce Manager, Light ...
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Job Title: Workforce Manager, Light Industrial Department: Client Delivery Location: Hampton Roads, VA Reports to: Area Manager Classification: Exempt, Full-Time The Workforce Manager, Light ...
Workforce Manager
$54K - $56K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
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As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
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ABOUT THE WORKFORCE MANAGER ROLE AND OUR TEAM: We are seeking a data-driven Workforce Manager to lead forecasting, capacity planning, and performance insights for our Global Customer Experience ...
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As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $58K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $56K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
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As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
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As a WOrkforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
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As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
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As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
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$64K - $70K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
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$64K - $70K/yr
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Odessa, TX · On-site
$54K - $60K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$64K - $70K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$64K - $70K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $58K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $58K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $58K/yr
As a WOrkforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $58K/yr
As a WOrkforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $60K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $60K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $60K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $60K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
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San Antonio, TX · On-site
$54K - $60K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
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$54K - $60K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $58K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $58K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $58K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $58K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$64K - $70K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$64K - $70K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
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$54K - $58K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
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As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager information
See salary details
$25K - $37.5K
5% of jobs
$46.9K is the 25th percentile. Wages below this are outliers.
$37.5K - $49.9K
26% of jobs
The median wage is $62.4K / yr.
$49.9K - $62.4K
19% of jobs
$62.4K - $74.8K
11% of jobs
$87.3K is the 75th percentile. Wages above this are outliers.
$74.8K - $87.3K
14% of jobs
$87.3K - $99.7K
10% of jobs
$99.7K - $112.2K
4% of jobs
$112.2K - $124.6K
7% of jobs
$124.6K - $137.1K
1% of jobs
$137.1K - $149.5K
1% of jobs
$149.5K - $162K
1% of jobs
$25K
$76.4K
$162K
How much do workforce manager jobs pay per year?
As of Jun 8, 2026, the average yearly pay for workforce manager in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.
How does a Workforce Manager typically collaborate with other departments to optimize staffing levels?
A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.
What are the key skills and qualifications needed to thrive as a Workforce Manager, and why are they important?
To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.
What does a Workforce Manager do?
A Workforce Manager is responsible for overseeing staff scheduling, forecasting labor needs, and optimizing workforce efficiency within an organization. They use data analysis and workforce management software to ensure the right number of employees are scheduled to meet business demands. Workforce Managers also monitor productivity, manage time-off requests, and help implement policies to improve employee performance and satisfaction. Their work is crucial in industries like call centers, retail, and healthcare, where staffing levels directly impact customer service and operational costs.
What Is a Workforce Manager?
A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.
What is the difference between Workforce Manager vs Workforce Analyst?
| Aspect | Workforce Manager | Workforce Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree in HR, Business, or related field; experience in workforce planning | Bachelor's degree in Data Analysis, Business, or related field; skills in data analytics |
| Work Environment | Oversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturing | Analyzes workforce data, forecasts staffing needs; works closely with Workforce Managers |
| Employer & Industry Usage | Common in HR, operations, and staffing departments across various industries | Used in data-driven roles within HR, operations, and analytics teams |
While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.
More about Workforce Manager jobs
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Who are the top companies hiring for Workforce Manager jobs? The top employers for Workforce Manager jobs are:
What states have the most Workforce Manager jobs? States with the most job openings for Workforce Manager jobs include:
What job categories do people searching Workforce Manager jobs look for? The top searched job categories for Workforce Manager jobs are:
Full-time
Posted 4 days ago
Job description
Job Title: Workforce Manager, Light Industrial
Department: Client Delivery
Location: Hampton Roads, VA
Reports to: Area Manager
Classification: Exempt, Full-Time
Job Description
The Workforce Manager, Light Industrial, leads the Client Experience and Delivery of Services to an assigned group of clients within the Hampton Roads region serving as the Internal Voice of the Customer, the Workforce Manager acts as the driving force to ensure the client’s business needs are met in alignment with defined service level expectations. This is done through direct oversight, strong employee retention, onsite training and performance management for the Primero onsite client team. In this role, the Workforce Manager is the ambassador of Primero’s workforce culture, ensuring we drive strong client relationships that ultimately lead to retention and long-term growth within the assigned client account.
Primary Responsibilities:
The Workforce Manager will have the following primary responsibilities:
- Manage and oversee a large service team across multiple client locations within an assigned region.
- Provide escalation support for respective clients within the assigned region.
- Partner with the sales team to support new client acquisition.
- Stress workers safety through regular refresher group and individual continuous improvement training.
- Ensure strict adherence to business and safety processes within each facility to ensure outcomes are consistent with preassigned service levels and client audit requirements.
- Support active recruiting, hiring and new employee onboarding across all client facilities.
- Drive employee engagement, experience and retention to ensure continuity of staffing.
- Regularly audit team performance by facility to ensure quality, productivity and safety standards are maintained.
- Make continuous improvement recommendations as needed to ensure we are always raising the bar in regards to client satisfaction.
- Build strong internal and client relationships to ensure continued alignment between Primero and our clients.
- Identify opportunities to upsell services and pricing management within current Client operations.
- Workforce report generation and analysis to ensure adequate daily utilization for specified service level requirements
- Daily/weekly employee timekeeping reporting to ensure accurate client invoice and worker payment.
Knowledge and Experience Requirements:
- Strong verbal and written communication skills - ability to speak and write in both English & Spanish preferred.
- Strong track record of tactical hands on management of a large staff, preferably spread across multiple facilities.
- Experience recruiting, hiring and onboarding for a large team of full time hourly associates.
- Proven ability to collaborate with others at all levels within the organization.
- A minimum of 5 years management experience, specifically working in the industrial services industry and/or working as a customer operations manager with direct management of client assigned operational staff is preferred.
- Driven and self motivated with a high level of detail orientation
- Comfortable working with Google Apps and MS Office Suite of products
- Experience working in a fast-paced, high deliverable environment
- Reliable transportation is a must as 75% of time will be in the field interacting with the team - all local travel.
About Primero Staffing
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
Virginia Beach, VA, US
Year founded
2013