ZipRecruiter

Log In

1

Workforce Manager Jobs (NOW HIRING)

Insurance Group

Be Seen First

Workforce Manager

Charlotte, NC · Remote

$98K - $112K/yr

The Workforce Manager is responsible for leading the Workforce Management (WFM) function for a fast-paced contact center environment. This role oversees forecasting, capacity planning, scheduling ...

Aerotek

Workforce Manager

Phoenix, AZ · On-site

$54K - $62K/yr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Point C

OR · On-site

The Workforce Manager is responsible for supporting workforce management systems, forecasting workload demand, scheduling staff, and optimizing staffing efficiency across operations. This role ...

Point C

Workforce Manager

$65K - $75K/yr

The Workforce Manager is responsible for supporting workforce management systems, forecasting workload demand, scheduling staff, and optimizing staffing efficiency across operations. This role ...

Metrocrest Services

WORKFORCE MANAGER

Carrollton, TX · On-site

THE OPPORTUNITY The Workforce Manager helps neighbors build meaningful pathways to employment, career growth, and long-term economic stability. In this role, you'll coach neighbors, cultivate ...

Aerotek

Workforce Manager

Everett, WA

$30 - $32/hr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

New Hope Village

Workforce Manager

Carroll, IA · On-site

Description Campus Workforce Manager Location: New Hope Position Type: Full-Time Are you a natural multitasker with a passion for supporting others and making a real impact? At New Hope, we're ...

Metrocrest Services

WORKFORCE MANAGER

Carrollton, TX · On-site

THE OPPORTUNITY The Workforce Manager helps neighbors build meaningful pathways to employment, career growth, and long-term economic stability. In this role, you'll coach neighbors, cultivate ...

Communicarehealth

Workforce Manager

New Albany, IN

PURPOSE/BELIEF STATEMENT As Workforce Manager, you will synchronize the efforts of the dedicated nursing team that is the heart of our facility. This Department Head position exists to provide ...

Aerotek

Workforce Manager

Newark, NY · On-site

$62K/yr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Hopkins, SC · On-site

$54K - $60K/yr

As an Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Humble, TX · On-site

$54K - $58K/yr

As a WOrkforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Redmond, WA · On-site

$30.77 - $33.77/hr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Totowa, NJ

$64K - $70K/yr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Houston, TX · On-site

$54K - $58K/yr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Mesa, AZ

$54K - $60K/yr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Humble, TX

$54K - $58K/yr

As a WOrkforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Phoenix, AZ · On-site

$54K - $62K/yr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

next page

Showing results 1-20

All JobsWorkforce JobsWorkforce Manager Jobs

Workforce Manager information

See salary details

$25K

$76.4K

$162K

How much do workforce manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for workforce manager in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

More about Workforce Manager jobs
What cities are hiring for Workforce Manager jobs? Cities with the most Workforce Manager job openings:
What are the most commonly searched types of Workforce jobs? The most popular types of Workforce jobs are:
Who are the top companies hiring for Workforce Manager jobs? The top employers for Workforce Manager jobs are:
What states have the most Workforce Manager jobs? States with the most job openings for Workforce Manager jobs include:
What job categories do people searching Workforce Manager jobs look for? The top searched job categories for Workforce Manager jobs are:
Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $76,417 per year, or $36.7 per hour.

Workforce Manager

Insurance Group

Charlotte, NC • Remote

$98K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 hours ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

The Workforce Manager is responsible for leading the Workforce Management (WFM) function for a fast-paced contact center environment. This role oversees forecasting, capacity planning, scheduling, real-time operations, workforce analytics, and reporting to ensure exceptional customer service while maximizing operational efficiency. The Workforce Manager leads a team of Workforce Analysts and Real-Time Analysts and partners closely with Operations and Leadership to align staffing strategies with business objectives.

The ideal candidate is highly analytical, collaborative, and experienced with Genesys Cloud Workforce Management, using data-driven insights to improve service levels, optimize staffing, and enhance both customer and employee experiences.


Essential Responsibilities

  • Workforce Planning & Forecasting
    • Develop long-term, monthly, weekly, and daily contact volume forecasts across multiple channels.
    • Create staffing models based on historical trends, seasonality, business initiatives, and operational changes.
    • Build capacity plans to ensure staffing aligns with current and future business needs.
    • Evaluate forecast accuracy and continuously improve forecasting methodologies.
  • Scheduling & Workforce Management
    • Oversee the creation and maintenance of employee schedules using Genesys Workforce Management.
    • Ensure schedules balance customer demand, service level objectives, employee preferences, and operational efficiency.
    • Manage intraday schedule adjustments based on changing business conditions.
    • Review shrinkage trends and recommend strategies to improve workforce utilization.
  • Real-Time Operations
    • Lead the Real-Time Analyst (RTA) team responsible for monitoring daily contact center performance.
    • Direct real-time staffing decisions including schedule adherence, overtime, voluntary time off, and off-phone activities.
    • Monitor service levels, average speed of answer, abandonment rates, occupancy, and other operational metrics.
    • Communicate staffing risks and mitigation plans to operational leadership throughout the day.
  • Analytics & Reporting
    • Develop dashboards, scorecards, and executive reports that provide meaningful operational insights.
    • Analyze workforce trends, staffing efficiency, productivity, adherence, occupancy, and customer demand.
    • Identify opportunities for operational improvements through data analysis.
    • Present findings and recommendations to senior leadership.


  • Continuous Improvement
    • Optimize Workforce Management processes within Genesys Cloud.
    • Recommend automation opportunities and reporting enhancements.
    • Maintain workforce policies, procedures, and documentation.
    • Stay current on workforce management best practices and emerging contact center technologies.


Requirements of Experience & Qualifications

  • Bachelor's degree in Business Administration, Operations Management, Analytics, Information Systems, or related field, or equivalent work experience.
  • 5+ years of contact center workforce management experience.
  • 2+ years of leadership experience managing Workforce Analysts or Real-Time Analysts.
  • Hands-on experience with Genesys Cloud Workforce Management (Genesys WFM).
  • Strong knowledge of workforce management principles including forecasting, scheduling, capacity planning, and real-time management.
  • Advanced proficiency with Microsoft Excel, including pivot tables, formulas, charts, and data analysis.
  • Experience developing executive-level reports and dashboards.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Experience supporting multi-site or remote contact center operations.
  • Knowledge of SQL, Power BI, or other business intelligence platforms.
  • Experience with workforce optimization tools and performance analytics.
  • Understanding of contact center KPIs including:
    • Service Level
    • Average Speed of Answer (ASA)
    • Average Handle Time (AHT)
    • Occupancy
    • Schedule Adherence
    • Forecast Accuracy
    • Customer Satisfaction (CSAT)
    • First Contact Resolution (FCR)


This position operates in a dynamic contact center environment supporting both onsite and remote employees. Occasional extended hours may be required to support peak business periods, system implementations, or critical operational events.