As a key workforce management specialist, you will oversee forecasting, scheduling, real-time operations, and workforce optimization across multiple support channels. Working in a highly data-driven ...
As a key workforce management specialist, you will oversee forecasting, scheduling, real-time operations, and workforce optimization across multiple support channels. Working in a highly data-driven ...
Workforce Manager
Decatur, IL · On-site
$54K - $56K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
Decatur, IL · On-site
$54K - $56K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
PURPOSE/BELIEF STATEMENT As Workforce Manager, you will synchronize the efforts of the dedicated nursing team that is the heart of our facility. This Department Head position exists to provide ...
PURPOSE/BELIEF STATEMENT As Workforce Manager, you will synchronize the efforts of the dedicated nursing team that is the heart of our facility. This Department Head position exists to provide ...
Workforce Manager
Phoenix, AZ · On-site
$54K - $62K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
New
Workforce Manager
Phoenix, AZ · On-site
$54K - $62K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
New
Workforce Manager
Marietta, OH · On-site
$54K - $58K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
Marietta, OH · On-site
$54K - $58K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
Newark, NY · On-site
$62K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
Newark, NY · On-site
$62K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
Mesa, AZ · On-site
$54K - $60K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
Mesa, AZ · On-site
$54K - $60K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $60K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $60K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $58K/yr
As a WOrkforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $58K/yr
As a WOrkforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $56K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $56K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
Carnegie, OK · On-site
$54K - $58K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
Carnegie, OK · On-site
$54K - $58K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$64K - $70K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$64K - $70K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
Nampa, ID · On-site
$54K - $60K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
Nampa, ID · On-site
$54K - $60K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
Houston, TX · On-site
$54K - $58K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
Houston, TX · On-site
$54K - $58K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
Carnegie, OK · On-site
$54K - $58K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
Carnegie, OK · On-site
$54K - $58K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
Humble, TX · On-site
$54K - $58K/yr
As a WOrkforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
Humble, TX · On-site
$54K - $58K/yr
As a WOrkforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $62K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $62K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $60K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
$54K - $60K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
San Antonio, TX · On-site
$54K - $60K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
San Antonio, TX · On-site
$54K - $60K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
Elon, NC · On-site
$54K - $60K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager
Elon, NC · On-site
$54K - $60K/yr
As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.
Workforce Manager information
See salary details
$25K - $37.5K
5% of jobs
$46.9K is the 25th percentile. Wages below this are outliers.
$37.5K - $49.9K
26% of jobs
The median wage is $62.4K / yr.
$49.9K - $62.4K
19% of jobs
$62.4K - $74.8K
11% of jobs
$87.3K is the 75th percentile. Wages above this are outliers.
$74.8K - $87.3K
14% of jobs
$87.3K - $99.7K
10% of jobs
$99.7K - $112.2K
4% of jobs
$112.2K - $124.6K
7% of jobs
$124.6K - $137.1K
1% of jobs
$137.1K - $149.5K
1% of jobs
$149.5K - $162K
1% of jobs
$25K
$76.4K
$162K
How much do workforce manager jobs pay per year?
As of Jun 29, 2026, the average yearly pay for workforce manager in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.
Is a WFM career stressful?
Workforce Managers often face stress due to managing staffing levels, meeting performance targets, and handling unexpected scheduling issues. The role requires strong organizational skills and the ability to work under pressure, especially during peak times or when addressing employee concerns.
What jobs in the US pay 300,000 a year?
For a Workforce Manager, earning $300,000 annually is uncommon; such salaries are typically associated with executive-level roles like Chief Executive Officers, Chief Operating Officers, or specialized professionals such as senior investment bankers and certain medical specialists. These positions often require extensive experience, advanced skills, and leadership responsibilities. Compensation varies based on industry, company size, and geographic location.
How does a Workforce Manager typically collaborate with other departments to optimize staffing levels?
A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.
What job makes $10,000 a month without a degree?
A Workforce Manager typically earns less than $10,000 per month without a degree, as this role often requires experience and leadership skills. However, some high-paying sales, real estate, or entrepreneurial roles can reach or exceed this income level through commissions, bonuses, or business ownership, often without formal degrees but with significant skills and effort.
What are the key skills and qualifications needed to thrive as a Workforce Manager, and why are they important?
To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.
What does a workforce manager do?
A workforce manager oversees staffing, scheduling, and resource allocation to ensure operational efficiency. They analyze workforce data, coordinate with departments, and use tools like scheduling software to meet organizational goals and maintain productivity.
What Is a Workforce Manager?
A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.
What is the difference between Workforce Manager vs Workforce Analyst?
| Aspect | Workforce Manager | Workforce Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree in HR, Business, or related field; experience in workforce planning | Bachelor's degree in Data Analysis, Business, or related field; skills in data analytics |
| Work Environment | Oversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturing | Analyzes workforce data, forecasts staffing needs; works closely with Workforce Managers |
| Employer & Industry Usage | Common in HR, operations, and staffing departments across various industries | Used in data-driven roles within HR, operations, and analytics teams |
While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.
More about Workforce Manager jobs
What cities are hiring for Workforce Manager jobs? Cities with the most Workforce Manager job openings:
What are the most commonly searched types of Workforce jobs? The most popular types of Workforce jobs are:
Who are the top companies hiring for Workforce Manager jobs? The top employers for Workforce Manager jobs are:
What states have the most Workforce Manager jobs? States with the most job openings for Workforce Manager jobs include:
What job categories do people searching Workforce Manager jobs look for? The top searched job categories for Workforce Manager jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 5 days ago
Job description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Workforce Manager based in Netherlands.
This role offers the opportunity to play a critical part in the performance and scalability of a fast-paced customer support operation. As a key workforce management specialist, you will oversee forecasting, scheduling, real-time operations, and workforce optimization across multiple support channels. Working in a highly data-driven environment, you will leverage analytics, operational insights, and AI performance monitoring to ensure service levels consistently meet business objectives. The position requires a proactive problem-solver who can react quickly to changing demand while maintaining operational efficiency. You will collaborate closely with support leadership and cross-functional teams to improve processes, optimize staffing strategies, and enhance customer experiences. This is an excellent opportunity for an analytical professional who thrives on operational excellence and measurable impact.
Accountabilities:
- Develop and maintain workforce forecasts using historical trends, business growth projections, and support channel performance data to ensure optimal staffing levels.
- Create and manage schedules across customer support channels, balancing operational efficiency with service-level objectives.
- Monitor real-time adherence, occupancy, utilization, and queue performance, making intraday adjustments to maintain coverage and service quality.
- Oversee daily queue management activities, including routing, escalation workflows, and support channel configurations to optimize ticket and chat flow.
- Track and analyze workforce management metrics such as SLA adherence, average handle time, occupancy, utilization, and service performance, providing actionable insights to leadership.
- Monitor AI-assisted support tools, reviewing containment, deflection, and customer satisfaction performance while identifying opportunities for optimization.
- Maintain operational dashboards, reporting frameworks, and workforce management documentation to support decision-making and process consistency.
- Partner with support leaders and operational stakeholders to improve workforce strategies, enhance productivity, and support future scaling initiatives.
- Contribute to continuous improvement efforts by identifying operational bottlenecks, recommending process enhancements, and supporting workforce management best practices.
- 4+ years of experience in workforce management, contact center operations, or a similar operational planning environment.
- Proven experience building and managing workforce forecasts, schedules, and capacity plans in customer support or service operations.
- Strong background in real-time queue management, intraday performance monitoring, and workforce optimization.
- Advanced analytical skills with the ability to interpret large datasets and transform findings into actionable operational recommendations.
- Proficiency with reporting and data analysis tools such as Excel, Google Sheets, SQL, or equivalent platforms.
- Experience working with AI-powered customer support tools and evaluating their operational performance.
- Strong communication and stakeholder management skills, with the ability to present operational insights clearly and effectively.
- Familiarity with customer support platforms, workflow automation tools, and routing systems is highly desirable.
- Experience in SaaS, technology, or high-growth environments is considered an advantage.
- Ability to thrive in a fast-paced, remote-first environment while managing competing priorities and operational demands.
- Competitive salary package aligned with experience and expertise.
- Flexible remote working environment.
- Generous paid time off to support work-life balance.
- Comprehensive healthcare coverage, including medical, dental, vision, and prescription benefits.
- Paid parental, maternity, bonding, and medical leave programs.
- Access to confidential mental health and wellness support resources.
- Retirement savings plan with employer contribution opportunities where applicable.
- Flexible spending and health savings account options where available.
- Life and accident insurance coverage for added financial security.
- Monthly wellness allowance to support physical, mental, and personal well-being.
- Home office support to help create an effective remote workspace.
- Professional development and continuing education opportunities.
- Collaborative, supportive team culture with regular opportunities for connection and growth.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
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